Deck 5: Changing Behaviors

Question 1

The most important aspects of verbal communication are _____, _____, _____, and _____. (Show your answer in alphabetical order.)

Answer 1

brevity; clarity; intonation; vocabulary

Question 2

Motivational interviewing is a philosophic approach to client-centered education that
emphasizes__________________, ____________________, and
___________________.

Answer 2

collaboration, eliciting information, and client's autonomy

Question 3

Communication generally stops with one encoded and decoded message.

Answer 3

False

Question 4

Andragogy is the art and science of helping the _________________________ learn.

Question 5

Oral health and education may not be highly valued when food, shelter, and clothing are not readily available.

Question 6

The Zones of touch are _________________ and _______________________.

Question 8

Interpersonal communication is never _________________ but rather is a ________________, ongoing process.

Question 9

Nonverbal communication is the use of ________________________ rather than words to transmit a message.

Question 10

Oral health professionals must be aware of their own values and how they affect the choices professionals make in planning and implementing oral health behavioral change programs.

Question 11

Interpersonal communication is the process by which a person sends a message to another person with the intention of evoking a response.

Question 12

The two types of asking questions are __________ and ___________.

Question 13

Pedagogy is the art and science of teaching _______________.

Question 14

Although perceptions are formed based on past experience, they are easily changed.

Question 15

The CARE principle identifies _____, _____, _____, and _____ as important aspects of effective dental hygienist-client helping relationships. (Show your answer in alphabetical order.)

Question 16

The __________ Model of behavioral change is effective for use with young school-age children