Deck 20: Format and Layout of Business Documents

Question 1

When is an enclosure notation required in a business letter?

A) When the letter includes other documents.
B) All business letters require enclosure notation.
C) When the letter is typed by one person to express the sentiments of another person.
D) When the letter is sent in hard-copy form as a printed document rather than electronic form.

Answer 1

A

Question 2

In the simplified letter format, commas follow both the salutation and the complimentary close.

Answer 2

False

Question 3

A memo should always contain a complimentary close and a signature.

Answer 3

False

Question 4

Letterhead stationery commonly includes the company's URL.

Question 5

To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings

A) are never made of colored paper.
B) include all mailing instructions below the address area.
C) are addressed in capital letters.
D) adhere to all of the above guidelines.

Question 6

In memos, a courtesy title

A) should always be used.
B) should be used only if you would use one in a face-to-face encounter with the reader.
C) is never appropriate.
D) is required if you are discussing confidential matters.

Question 7

The letter format in which all parts begin at the left margin is called

A) mixed.
B) block.
C) simplified.
D) modified block.

Question 8

The quality of paper is measured by

A) weight and cotton content.
B) length and width.
C) whether or not it is imprinted with the name and address of the company.
D) color and texture.

Question 9

The second page of a letter includes a heading that is different from the heading of the first page.

Question 10

In formal business reports, every page should have a page number printed at the top.

Question 11

If you include an attention line in a business letter, you should place it

A) two lines below the complimentary close.
B) below the salutation.
C) at the top of the page, centered under the letterhead.
D) on the first line of the inside address.

Question 12

"Feb. 10th 2012" is the correct way to type the date in a letter.

Question 13

Most envelopes used in U.S. businesses are No. 10 that are 8 1/2 inches in length to accommodate standard letters that are 8 1/2 inches wide.

Question 14

The proper sequence for the standard parts of a letter is

A) inside address, heading, date, salutation, body, complimentary close, typewritten name.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) heading, date, inside address, salutation, body, complimentary close, signature block.

Question 15

If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation.

Question 16

When preparing a formal report that will be bound, leave at least a

A) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.
B) uniform 2-inch margin on all sides.
C) uniform 1-1/2-inch margin on all sides.
D) 2-inch margin at the top and bottom and a 1-inch margin on the sides.

Question 17

In business documents, abbreviations such as U.S.A. and M.B.A. must always contain periods.

Question 18

Which of the following is a salutopening?

A) Thank you, Professor Milford,
For your prompt response.
B) Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow, Arizona. We think you can be a good fit!
C) Dear Professor Milford:
D) Attention: Professor J. J. Milford

Question 19

Three blank lines are left between the complimentary close and the sender's typed name.

Question 20

The top of a memo usually includes headings for

A) to, from, date, subject.
B) subject, to, date.
C) attention, to, from, date.
D) department, date, subject.