Deck 7: Selection I

Question 1

A company screening job applicants wants the relationship between the actual number of people hired and the number who applied for a position to yield 0.10. What is this proportion of applicants called?

A) the applicant pool
B) the standard deviation
C) the selection ratio
D) the screening proportion

Answer 1

C

Question 2

Which of the following does NOT enhance the predictive value of reference checks?

A) An applicant's previous immediate supervisor completes the reference.
B) The referee has had adequate time to observe the applicant.
C) The applicant is the same gender and ethnicity as the supervisor on the previous job.
D) The old and new jobs require similar knowledge, skills, abilities and other attributes.

Answer 2

C

Question 3

Which of the following designated target groups is NOT protected by the federal government's Employment Equity Act?

A) Aboriginal people
B) visible minorities
C) people with disabilities
D) transgendered individuals

Answer 3

D

Question 4

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. Why would OMC want to implement a well-developed applicant screening process?

A) efficiency in applicant processing and cost/time savings
B) to ensure reliability and validity
C) to "screen in" applicants
D) to intensively assess applicants

Question 5

Which term defines the relationship between the actual number of people hired and the number who applied for a position expressed in terms of a proportion?

A) applicant pool
B) criterion measure
C) screening tool
D) selection ratio

Question 6

What is the minimum number of references checks to be conducted to ensure consistency?

A) two
B) three
C) four
D) five

Question 7

What are screening procedures designed to do?

A) reduce the number of job applicants
B) organize job applications
C) screen in applicants
D) select job applications

Question 8

What concept refers to the proportion of applicants for one or more positions who are hired?

A) selection ratio
B) screening
C) efficiency
D) applicant pool

Question 9

When collecting information on an application, what information must a potential employer demonstrate to be valid?

A) bona fide occupational requirements
B) employment equity data
C) marital status
D) designated minority group

Question 10

Which method determines if an applicant is most qualified for the job?

A) employment testing and employment interview
B) résumé and screening interview
C) reference checks and employment testing
D) weighted application blank and employment testing

Question 11

Which concept refers to the qualifications necessary for minimally acceptable job performance?

A) minimum qualifications
B) minimum screening criteria
C) minimum selection qualifications
D) minimum criteria

Question 12

Which concept refers to individuals who are predicted to perform successfully in a given position but who do not perform at satisfactory levels when placed on the job?

A) person-job fit
B) perceptual differences
C) false positives
D) internal validity

Question 13

Which of the following is NOT one of the four groups designated in the federal government's Employment Equity Act?

A) women
B) Aboriginals
C) immigrants
D) persons with disabilities

Question 14

What screening method would you use to screen for a lifeguard's CPR certification?

A) an application form
B) an employment interview
C) a written CPR test
D) a reference check

Question 15

Scribe Engineering, an information technology company, recently made a costly screening error when it underestimated the potential of a software engineer, resulting in a no-hire decision. The applicant accepted a position with a competing organization and developed a new, leading-edge software, taking away substantial market share from Scribe Engineering. What is this error called?

A) a false positive
B) a false negative
C) a positive error
D) a negative error

Question 16

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. The doctors at OMC have often used a rough and quick hiring interview process in selecting MOAs. They are not clear on the distinction between a screening interview and a selection interview. Which of the following best defines screening?

A) identifying individuals from the applicant pool who have minimum qualifications for the targeted position
B) ensuring that the four designated groups are screened for employment equity criteria
C) determining if the knowledge, skills, and abilities meet the minimum qualifications for the position
D) selecting the most qualified applicants for the targeted position

Question 17

What does a biographical information blank include?

A) educational experiences, hobbies, and family relationships
B) education, work experience, and training
C) personal background, life experience, and sexual orientation
D) knowledge, skills, abilities, and other attributes

Question 18

Which method determines if an applicant meets the minimum requirements for the job?

A) employment testing
B) employment interview
C) application form
D) job advertisement

Question 19

Which of the following is NOT a commonly used screening method?

A) résumés
B) testing
C) application forms
D) reference checks

Question 20

If you had 500 applicants for 10 positions, what is the selection ratio?

A) 50 percent
B) 5 percent
C) 2 percent
D) 2 percent

Question 21

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. How would OMC screen for the minimum educational qualifications of an MOA?

A) school transcripts/certificates
B) aptitude test
C) reference check
D) employment interview

Question 22

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. Which electronic standardized screening method could OMC use for MOAs?

A) an online application form
B) an online résumé
C) online testing
D) an online reference check

Question 23

Which term refers to a situation where an employer places an unfit or unqualified person in an employment situation that puts others at an unreasonable risk of harm?

A) a hiring liability
B) unauthorized hiring
C) negligent hiring
D) pre-hire favouritism

Question 24

According to the textbook, which section/heading is NOT used to write an effective business résumé?

A) Career Related Skills
B) Job Goals and Objectives
C) Extracurricular Activities
D) Work Experience

Question 25

What does the STAR method represent?

A) selection, try-out, attributes, response
B) situation, time, action, result
C) screening, task, abilities, reliability
D) self-report, trait, aptitude, recruitment

Question 26

Which researcher presents an explanatory or ecological model for the predictive validity of biodata?

A) Imus
B) Saks
C) Asher
D) Breaugh

Question 27

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What is the minimum MOA qualification OMC should screen for?

A) Grade 12
B) bookkeeping experience
C) health-care software skills
D) physical health

Question 28

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Why would OMC be concerned about false positive errors?

A) OMC would not be concerned because the high-performing applicants were not screened out.
B) OMC would be concerned about potential litigation and loss of employees' competitive skills.
C) OMC would not be concerned because the low-performing applicants were screened out.
D) Individuals who had the qualifications were mistakenly eliminated.

Question 29

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. Which screening methods could OMC consider?

A) application forms, résumés, and employment interview
B) application forms, employment testing, and employment interview
C) application forms, résumés, cover letters, and reference checks
D) application forms, résumés, and employment testing

Question 30

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What is an example of the knowledge, skill, abilities, and other attributes outlined in the MOA job advertisement?

A) professionally greet patients
B) use health-care software
C) schedule appointments and prepare reports
D) written and oral communication skills

Question 31

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What would be OMC's purpose for conducting a screening interview for MOAs?

A) to clarify job responsibilities
B) to clarify the absolute minimum MOA requirements
C) to focus on preferred MOA requirements
D) to evaluate personal characteristics

Question 32

Which of the following refers to the concept that is defined as the correlation between assessment scores and job performance measures?

A) correlation coefficient
B) predictive validity
C) validity coefficient
D) validation strategy

Question 33

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. OMC wants the relationship between the actual number of MOAs hired and the number of MOAs who applied for the position to yield 0.05. What is this proportion of applicants called?

A) the applicant ratio
B) the standard deviation
C) the selection ratio
D) the selection pool

Question 34

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What are the screening procedures at OMC designed to do?

A) reduce the number of job applicants
B) organize job applications
C) screen in applicants
D) select job applications

Question 35

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Which screening method could OMC use to screen for written communication skills?

A) a short writing test
B) an employment interview
C) a written aptitude test
D) a cover letter

Question 36

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. Which of the following is NOT an example of MOA reference check questions that are designed to obtain standardized information on all the MOA applicants?

A) How long, and in what capacity, have you known the applicant?
B) Can you provide me with an example of how the applicant exercised organization and time management?
C) Can you provide me with an example of when the applicant used intuition? What actions did he or she take? What was the result?
D) What are the applicant's strengths and weaknesses?

Question 37

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. OMC is aware that the screening process can be subjective and susceptible to errors. The organization is particularly concerned about MOAs who have the qualifications but may be eliminated mistakenly. What is this error called?

A) a false positive
B) a false negative
C) a positive error
D) a negative error

Question 38

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What information would be important to require on the MOA application form?

A) social insurance number
B) physical health
C) medical information
D) educational background

Question 39

Scenario 7-1
Medical Office Assistant
Okanagan Medical Clinic (OMC), Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].
Refer to Scenario 7-1. What should OMC NOT do during a reference check?

A) obtain a waiver granting the employer to contact references
B) check three creditable work references and ask about past job performance
C) use concise and closed-ended questions
D) verify all credentials, degrees, certifications, and licenses

Question 40

According to the textbook, what did Imus and her colleagues discover in their research?

A) Applying weights to application blanks should not be done arbitrarily.
B) Providing any false, misleading, or incomplete information is grounds for discharge.
C) Screening information is a useful source of information for human rights cases.
D) Using biodata may give rise to differences in how individuals from different groups respond to them.

Question 41

It is important to look for career regression and unexplained gaps in work or education when reviewing a résumé from a potential applicant.

Question 42

Employers can use orientation and mentoring programs to inculcate the normative expectations and culture for new employees who may have previous work experience.

Question 43

Before any screening tool is used, it should be reviewed with respect to human rights legislation.

Question 44

Screening is the first step of the selection process. It involves identifying individuals from the applicant pool who have minimum qualifications for the targeted position.

Question 45

Screening refers to the early stages of a sequential selection process in which applicants meeting
selection criteria are selected for further consideration involving more assessments.

Question 46

The intent of the résumé is to introduce the job applicant to the organization through a brief, accurate, written self-description.

Question 47

Selection identifies whether candidates who applied for a position meet minimum requirements.

Question 48

Screening seeks to find a sufficient number of qualified applicants.

Question 49

Individuals who are predicted to perform successfully for a given position, but who do not perform as satisfactorily when placed on the job, are referred to as false negatives.

Question 50

Weighted application blanks are developed in relation to criterion measures of performance established for current and previous employees.

Question 51

The first impression created by the résumé is not a factor in screening.

Question 52

A weighted application blank is a form used by job candidates to provide an employer with basic information about their knowledge, skills, education, or other job-related information.

Question 53

Reference checks generally take place early in the screening process as a way to reduce the applicant pool.

Question 54

Screening begins before the Human Resources department receives the application.

Question 55

Reference information is usually collected through telephone interviews from the referees using a checklist of job-related questions.

Question 56

Screening must be done with great care as this process is often prone to errors. There can be false negatives, which means individuals who are predicted to perform successfully for a given position do not perform at satisfactory levels when placed on the job.

Question 57

Which of the following technique was used by police investigators to identify the perpetrators in the 2011 Stanley Cup playoff riots in Vancouver?

A) social networking
B) cyber-profiling
C) field investigation
D) background checks

Question 58

Reference checks gather information about a job candidate from that applicant's supervisors, coworkers, clients, or other referees. Gathering this requires the written consent of the applicant.

Question 59

Dokko and her co-researchers showed in their research that when knowledge and skill advantage were factored out, work experience was associated with improved performance.

Question 60

Recruitment involves identifying individuals from the applicant pool who have minimum qualifications for the targeted position.

Question 61

Describe privacy issues and/or legislation and their relevance to screening and reference checks.

Question 62

What is employment equity? How does it affect the screening process?

Question 63

Reference checks require an applicant's consent for an employer to gather information about a job candidate from any referees.

Question 64

What is cyber-profiling? How can it be used as a screening tool in the selection process?

Question 65

There are many online recruitment companies that help organizations with online candidate sourcing, job board posting management, and many other electronic methods to attract job seekers to organization positions. These companies are increasingly offering more online recruitment and selection services that are much more than just posting job advertisements online. Give an example of how companies can incorporate technology to screen applicants online either through their own company career website or by using a large national/international Internet site. Describe some potential benefits and challenges of online screening.

Question 66

What are false positives and false negatives? How do these occur?

Question 67

What is screening? What does screening involve? How is screening different from selection and recruitment?

Question 68

List and briefly describe three screening methods that are frequently used.

Question 69

Job applicants have to be screened with great care. Explain.

Question 70

Refer to the job advertisement below. Identify and list the KSAOs outlined in the job advertisement. List in priority order the minimum qualifications you would be inclined to screen for and how you would do the screening, and provide a rationale for each screening method you use. Develop a set of questions (2-4) that would be useful in your background reference checks on MOA applicants and explain their use.
Medical Office Assistant
Okanagan Medical Clinic (OMC) Kelowna, B.C.
We are looking for a Medical Office Assistant (MOA) to join our medical team. The primary focus of the MOA position is to provide office administration support services to two medical doctors. The essential functions and responsibilities include the following: as a primary point of contact, answers phones and gathers patient information ensuring all patients are greeted professionally while showing respect and patience; and uses health-care software and MS office computer applications to schedule appointments and prepare reports, insurance forms, invoices, financial statements, letters, case histories, transcriptions, and medical records. The incumbent exercises adaptability, initiative, organization, time management, and independent judgment in the performance of assigned tasks.
The successful candidate must possess strong written and oral communication skills and an advanced knowledge of computer programs including Microsoft Word, Excel, Outlook, Internet Explorer, Access, and PowerPoint. The applicant must be able to work and communicate effectively in a small business team environment and build effective interpersonal working relationships with professional employees and clients. The standard office hours include some evening and weekend work. MOAs are routinely required to lift medical equipment and/or supplies weighing up to 10 kilograms and are regularly exposed to contagious diseases.
Required qualifications include completion of Grade 12 plus graduation from either an MOA or office administration certificate program. Bookkeeping and medical industry experience would be considered a highly weighted asset.
This is a full time position effective immediately. The salary is competitive and will depend on education and experience, Please apply in confidence by email to [e-mail].

Question 71

You are the HRM for KM Contracting. Due to significant time constraints, the construction superintendent has asked you to collect as much applicant background information as you can on the application form to streamline and speed up the screening and selection process. What would you suggest to the construction superintendent?