Deck 11: Workplace Diversity

Question 1

Which of these statements are true about culture?

A) Culture remains consistent.
B) Individuals identify with one culture during their lifetime.
C) Culture is complex.
D) Culture excludes religion.

Answer 1

Culture is complex.

Question 2

This generational cohort currently dominates the U.S. workforce. They have grown up with little economic competition. Efficiency, teamwork, quality, and service have thrived under their leadership. This generational cohort is known as:

A) baby boomers.
B) Generation X.
C) Internet Generation.
D) Mature Generation.

Answer 2

baby boomers.

Question 3

A White nurse from the United States is assigned to care for a Vietnamese woman who speaks little English, had a baby 2 months ago, and is 1 day postoperative after fibroid removal. The nurse knows that traditional Vietnamese women will avoid drinking or eating "sour" foods such as lime Jell-O or other citrus types of liquids after surgery. She confirms her patient's values and beliefs. The nurse is exhibiting characteristics of:

A) cultural competence.
B) ethnic sensitivity.
C) stereotyping.
D) nonjudgmental behavior.

Answer 3

cultural competence.

Question 4

Equity is the absence of avoidable differences among groups of people, whether those groups are defined socially, economically, demographically, or geographically. Which group formulated this definition?

A) World Health Organization
B) Affordable Care Act
C) Centers for Disease Control
D) Agency for Healthcare Research and Quality

Question 5

A client of Vietnamese background is admitted to the unit after a hysterectomy. She has an order for clear liquids. When her tray is brought to her, she refuses the lime Jell-O. Which response by the nurse is most appropriate?

A) "I don't blame you. I don't like lime Jell-O either."
B) "Tell me about your cultural beliefs to best help you."
C) "Why don't you want to eat the lime Jell-O?"
D) "It is important for you to eat so that you will heal."

Question 6

Cultural diversity refers to the:

A) variety of cultural or ethnic groups within a society.
B) belief that one's own culture is similar to another's culture.
C) realization that all people in a particular culture have the same beliefs.
D) view that individuals living in a country should speak the native language.

Question 7

The variation among groups of people with respect to habits, values, preferences, beliefs, taboos, and rules for behavior determined to be appropriate for individual and societal interaction is known as:

A) bias.
B) diversity.
C) culture
D) stereotyping.

Question 8

Which of these is the fastest growing minority group in the United States?

A) Asians
B) Caucasians
C) Blacks
D) Hispanics

Question 9

Recognizing one's own prejudices and learning about other people's differences is the first step toward:

A) cultural diversity.
B) multicultural competence.
C) social change.
D) valuing.

Question 10

When nurses portray an attitude that their cultural group is superior to another, it is known as practicing the concept of cultural:

A) diversity.
B) egocentrism.
C) ethnocentrism.
D) prejudice.

Question 11

A 17-year-old male has presented to the emergency department with appendicitis. He speaks English, but his mother speaks Spanish. The mother needs to consent for the surgery since the patient is a minor. The doctor determines that the consent is not needed due to the emergent nature of the case. If the doctor proceeds without obtaining consent, he may face:

A) cultural competence.
B) linguistic competence.
C) miscommunication concerns.
D) liability claims.

Question 12

Which of the following ethnic populations has seen the fastest growth?

A) African Americans
B) Iranians
C) Hispanics
D) Vietnamese

Question 13

This generational cohort was the first generation of latchkey kids who had to be resourceful at an early age. They are skeptical of traditional practices and beliefs. They strive for a balanced life. This group is known as:

A) baby boomers.
B) Generation X.
C) Internet Generation.
D) Mature Generation.

Question 14

Which of the following supports successful workplace diversity?

A) Being a "devil's advocate"
B) Holding tight to one's cultural values
C) Respect for differences
D) Withholding judgment of others

Question 15

According to the National Healthcare Quality and Disparities Report, which group has worse access to health care in America, compared with Whites?

A) Hispanics
B) Asians
C) Blacks
D) American Indians

Question 16

A nurse believes that she should provide optimal care to all clients, regardless of their cultural background. She is struggling with her emotions when caring for a client with a violent criminal background. What would be the best course of action for this nurse?

A) Avoiding the client as much as possible but providing care
B) Identifying her biases but providing care
C) Requesting another patient assignment
D) Taking sick days while the patient is hospitalized

Question 17

Eliminating ___________ can be accomplished through access to high-quality care, promoting patient-centered care and maintaining accurate data to monitor the quality of care provided.

A) diversity
B) cultural incompetence
C) health disparities
D) miscommunication

Question 18

Members of a generation who are linked through shared life experiences in their formative years are known as:

A) baby boomers.
B) generational markers.
C) generation gaps.
D) cohorts.

Question 19

A patient from the Philippines has been admitted to the ICU after a motor vehicle accident. The patient has a very large group of family and friends wanting to visit, hold vigils, and provide meals to the visitors and staff. This is an example of:

A) inflexible attitude
B) ambiguity
C) ethnocentrism
D) collectivism

Question 20

What is the most modifiable factor in the provision of equitable health care?

A) Availability of services
B) Socioeconomic status
C) Care that is responsive to cultural needs
D) Education level

Question 21

Culturally competent organizations benefit from meeting the diverse health care needs of the population it serves. What are the social benefits to the organization? (Select all that apply.)

A) Increases mutual respect.
B) Increases community participation.
C) Meets regulatory guidelines.
D) Assists patient and families in their care.
E) Increases cost savings.

Question 22

In order to make a positive contribution to care of patients, it is critical that nurses recognize which of the following aspects of culture? (Select all that apply.)

A) Culture of the clinician
B) Culture of the patient and family
C) Spiritual beliefs of the clinician
D) Culture of co-workers
E) Spiritual beliefs of the patient

Question 23

The nurse manager of a nursing unit is a White, female working with a high percentage of Middle Eastern nursing staff. Which of these statements are true about the communication and leadership style of a low-context culture? (Select all that apply.)

A) Rules are clear and tend to be followed.
B) Low-context cultures require extensive, detailed explanations.
C) Verbal communication is less explicit.
D) Decisions are made in face-to-face conversations.
E) Decisions are focused around tasks.

Question 24

Which of these are true regarding millennials in the work environment? (Select all that apply.)

A) They need clear definitions of outcomes.
B) They thrive on deadlines.
C) Most enjoy working on their own.
D) They struggle with multitasking.
E) They lack problem-solving skills.

Question 25

There are three major issues in cross-cultural communication. They are: (Select all that apply.)

A) ambiguity.
B) ethnocentrism.
C) inflexible attitude.
D) collectivism.
E) negotiation.

Question 26

When communicating health information with diverse populations, miscommunication and misunderstanding can lead to: (Select all that apply.)

A) cultural competence.
B) malpractice claims.
C) informed consent.
D) errors.
E) increased cost.