Deck 9: Information Systems

Question 1

A transaction processing system is characterized by its ability to:​

A) ​Collect, display, and modify transactions.
B) ​Store transactions.
C) ​List transactions.
D) ​all of the above

Answer 1

D

Question 2

One of the major functions of an information system is to help people make decisions in response to problems.​

Answer 2

True

Question 3

_________ determine organizational goals and plan how to achieve those goals.​

Answer 3

Managers​

Question 4

Information systems can provide some or all of the data needed for strategic, tactical, but not operational planning.​

Question 5

Every organization has a goal or plan that's referred to as its ___________.​

Question 6

__________ are the people who directly carry out the organization's mission.​

Question 7

Which type of problem requires human intuition as the basis for finding a solution.​

A) ​Structured
B) ​Unstructured
C) ​Semi-structured
D) ​none of the above

Question 8

A(n) ____________ system collects, stores, and processes data to provide useful, accurate, and timely ?information, typically within the context of an organization.​

Question 9

The emphasis on long-range and future goals is referred to as _________ planning.​

Question 10

One type of decision support system, called an executive information system, is designed to provide senior managers with information relevant to ___________ management activities such as setting policies, planning, and preparing budgets.​

Question 11

A(n) ____________ helps people make decisions by directly manipulating data, accessing data from external sources, generating statistical projections, and creating data models of various scenarios.​

Question 12

A(n) ___________ provides a way to collect, process, store, display, modify, or cancel transactions.​

Question 13

Which of the following is not a characteristic of a management information system?​

A) ​Collect, display, and modify transactions
B) ​Provides useful information for managerial activities
C) Increases managerial efficiency​
D) ​Produces routine and on-demand reports

Question 14

Information systems designed for a specific industry or enterprise may use vertical market software.​

Question 15

In an information system, problems can be classified into three types: structured, ________, and unstructured.​

Question 16

The scope of an information system includes which of the following?​

A) ​computers, communications networks, and data
B) ​people and products
C) ​policies and procedures
D) ​All of the above

Question 17

A(n) _____________ is a group of people working together to accomplish a goal.​

A) ​information system
B) ​organization
C) ​TPS
D) ​MIS

Question 18

A(n) ___________ report contains information that is outside of normal or acceptable ranges.​

Question 19

Most modern transaction processing systems use ________ processing-a real-time method in which each transaction is processed as it is entered.​

A) ​batch
B) ​online
C) ​inline
D) ​none of the above

Question 20

Horizontal market software is designed to meet the needs of a single industry while vertical market software meets the needs of many different industries.​

Question 21

A key component of an ecommerce application is an online _________.​

A) ​DSS
B) ​cookie
C) ​MIS
D) ​cart

Question 22

Expert systems are designed to deal with data that is imprecise or with problems that have more than one solution using a technique called __________.​

Question 23

Which ecommerce classification encompasses consumers selling merchandise and services to each other?​

A) ​C2C
B) ​B2G
C) ​B2C
D) ​B2B

Question 24

Data for SCM does not necessarily take into account customer demand for products.​

Question 25

A DSS manipulates the data needed to make a decision as well as making a decision.​

Question 26

Payment processing is based on an online payment __________ that authorizes credit and debit cards, PayPal, and Apple Pay transactions.​

Question 27

The process of designing, entering, and testing the rules in an expert system is referred to as __________.​

A) ​DSS
B) ​knowledge engineering
C) ​expert system
D) ​decision model

Question 28

An ecommerce ____________ is the software that handles ecommerce transactions.​

Question 29

In business circles, the galaxy of services that revolve around customers is called ___________.​

Question 30

A decision support system derives its name from the fact that it provides the tools a decision maker needs to analyze data.​

Question 31

Technically, a supply chain stretches from raw materials and parts all the way to customer delivery.​

Question 32

An expert system __________ is a software tool containing an inference engine and a user interface that developers use to enter facts and rules for a knowledge base.​

Question 33

On an ecommerce site, After finding a _________ with a cart ID number, the site can display the cart's contents to the customer.​

Question 34

At an ecommerce site, the merchant's ecommerce application carries out only the first and last stages of the payment process.​

Question 35

Businesses use ___________ to maximize efficiency and profitability of their supply chain.​

Question 36

A(n) ___________ is the sequence of organizations, people, activities, information, and resources involved in moving a product or service from supplier to customer.​

A) ​supply chain
B) ​payment gateway
C) ​​ecommerce application
D) payment processing routine​

Question 37

Which ecommerce classification encompasses online storefronts selling merchandise and services to consumers?​

A) ​C2C
B) ​B2B
C) ​B2C
D) ​B2G

Question 38

The goal of SCM is to supply customers with the right product at the right price.​

Question 39

____________ refers to business transactions that are conducted electronically over a computer network.​

Question 40

An online shopping cart uses _________ to store information about a customer's activities on an ecommerce site.​

Question 41

Iterative SDLCs are often referred to as "agile methods" because they allow flexibility as development progresses.​

Question 42

Which business practice is a technique initiated by top management that involves all employees and all departments, and focuses on quality assurance in every product and service offered to customers?​ ​

A) ​BRP
B) ​SDLC
C) ​MRP
D) ​TQM

Question 43

A widely accepted technique called __________ application design is based on the idea that the best information systems are designed when end users and systems analysts work together on a project as equal partners.​

Question 44

Customer __________ programs such as Zappos VIP help attract and retain customers.​

Question 45

The acronym ERP stands for enterprise relationship payment.​

Question 46

In addition to sales, CRM, and SCM, ERP modules support business activities such as _____________.​

A) ​product planning
B) ​manufacturing and purchasing
C) ​inventory control and distribution
D) ​all of the above

Question 47

​Which of the following is not a core CRM system?

A) ​sales
B) ​marketing
C) ​customer support
D) ​payment gateway

Question 48

JAD provides a structured methodology for planning and holding a series of meetings in which users and analysts jointly identify problems and look for solutions.​

Question 49

The planning phase of a SDLC includes all of the following except _________.​

A) assembling the project team​
B) ​writing a requirements report
C) ​justifying the project
D) ​producing a project development plan

Question 50

Systems analysis and design is a discipline that focuses on developing information systems according to the phases of an _________.​

Question 51

A(n) _____ system can provide such benefits as improved overall performance by standardizing business processes based on?best practices or improved access to information from a single database to an enterprise.​

Question 52

An information system progresses through several phases as it is developed, used, and finally retired. These phases are usually referred to as the _________.​

Question 53

The goal of the planning phase for an information system project is to create a(n) ____________.​

A) ​iterative SDLC
B) ​systems analysis and design
C) ​project development plan
D) ​system development life cycle

Question 54

A major source of data for CRM is produced by loyalty programs.​

Question 55

Which of the following is not included in Michael Porter's Five Forces model?​

A) ​Supply chain efficiency
B) ​Bargaining power of buyers
C) ​Bargaining power of suppliers
D) ​Threat of new entrants

Question 56

_______ applications provide optimal information when they encompass customer support, marketing, and sales.​

A) ​SCM
B) ​CRM
C) ​Supply chain
D) ​all of the above

Question 57

The use of several databases is one of ERP's major advantages.​

Question 58

__________ methodology focuses on the processes that take place within an information system.​

Question 59

A(n) _________ SDLC can be used to create and implement a small subset of a system and then enhance it through a series of upgrades.​

Question 60

Iterative SDLCs are often referred to as "______ methods" because they allow flexibility as development progresses.​

Question 61

Industry standard tools for scheduling and project management include PERT, WBS, and ________.​

A) ​TQM
B) ​BRP
C) ​ERP
D) ​Gantt charts

Question 62

In a DFD, a(n) __________ diagram provides the name of each object, a list of each object's attributes, a list of methods, and an indication of the associations between objects.​

Question 63

A(n) ____________ system consists of hardware and application software designed to offer a complete information system solution.​

Question 64

​Which of the following is not part of the analysis phase of a SDLC?

A) ​Develop a project schedule
B) ​Determine system requirements
C) ​Write requirements report
D) ​Study the current system

Question 65

A(n) _________ tool is a software application designed for documenting system requirements, diagramming current and proposed information systems, scheduling development tasks, and developing computer programs.​

Question 66

In DFD terminology, a(n) ____________ entity is a person, an organization, or a device outside the information system that originates or receives data.​

Question 67

The design phase of a SDLC includes all of the following except _________.​

A) ​Select hardware and software
B) ​Develop application specifications
C) Identify potential solutions​
D) ​Write requirements report

Question 68

Application software for an information system is usually a series of preprogrammed software modules supplied by a software publisher.​

Question 69

An application development tool is essentially a software construction kit containing building blocks that can be assembled into a software product.​

Question 70

The current standard for object-oriented documentation is referred to as ______.​

A) ​XML
B) ​UML
C) ​HTML
D) DSS​

Question 71

Detailed application specifications can be developed before or after selecting the hardware and software for an information system.​

Question 72

In DFD terminology, a data store is a process that changes data by performing a calculation, updating information, or sorting a list.​

Question 73

Using a ________ support worksheet, the project team can assign scores to each criterion, weight them, and compare totals for all solutions​

Question 74

System _________ are the criteria for successfully solving problems identified in an information system.​

Question 75

Information engineering methodology treats an information system as a collection of objects that interact to accomplish tasks.​

Question 76

A document called a system requirements report that describes the objectives for the information system.​

Question 77

During the design phase of a SDLC, if the project team selects a solution that requires custom programming, the team's systems analysts will create a set of ________ specifications. ​

Question 78

In the ________ phase of the SDLC, the project team must figure out how the new system will fulfill the requirements specified in the system requirements report.​

Question 79

The goal of the ____________ phase of a SDLC is to produce a list of requirements for a new or revised information system.​

Question 80

A use case diagram documents the users of an information system and the functions they perform. Any task an actor performs is called a use _______.​