Deck 7: Communicating With People

Question 1

According to the "short course in human relations," the four most important words are:

A) What is your opinion?
B) Do you believe me?
C) I wish you understood.
D) Have a nice day.

Answer 1

A

Question 2

Which one of the following communication barriers best explains why it is difficult to communicate with an angry person?

A) distortion of information.
B) emotions and attitudes.
C) false assumptions about the receiver.
D) limited understanding of people.

Answer 2

B

Question 3

A major communication advantage of face-to-face meetings is that they help:

A) prevent rebuttals.
B) reduce defensive communication.
C) clarify meanings.
D) save time.

Answer 3

C

Question 4

The ___________ dimension also shapes communication because we invite the same behaviour that we send.

A) hot-cold
B) fifth
C) cold-warm
D) warm-cold

Question 5

Being distracted by thoughts about an upcoming test when someone is talking to you would be an example of:

A) semantic noise.
B) psychological noise.
C) physical noise.
D) rudeness.

Question 6

Which one of the following forms of nonverbal communication is the most likely to result in a positive reaction from the other person (particularly during sales or negotiation)?

A) leaning backward.
B) crossing legs.
C) a horizontal handshake.
D) mirroring the other person's body language.

Question 7

Using time to define identities, interaction, and even status is an example of:

A) chronemics.
B) personal space.
C) an artifact.
D) semantics.

Question 8

The combination of _____________________sends the signal that the sender of the message wants to control and to limit, or even withdraw from, a personal relationship.

A) dominant and warm communication
B) subordinate and cold communication
C) dominant and cold communication
D) subordinate and warm communication

Question 9

When receiving a message, it is important to interpret feelings because:

A) most people are devious when communicating.
B) facts are usually misleading.
C) feelings often contain the true meaning of a message.
D) most senders tend to colour the truth.

Question 10

Communication barriers are the most likely to occur when the message:

A) is delivered by an executive.
B) clashes with the receiver's mental set.
C) is emotionally neutral.
D) is delivered in the morning.

Question 11

Having a picture of your niece on your desk at work is an example of:

A) chronemics.
B) personal space.
C) an artifact.
D) semantics.

Question 12

We know that the communication cycle is complete only after the __________ step has been taken.

A) action
B) decoding
C) ideation
D) encoding

Question 13

______________combined with warm communication signals a desire to maintain or build the relationship while yielding to the other person.

A) Dominant actions
B) Subordinate actions
C) Cold communication
D) Warm communication

Question 14

Communication problems may arise when the sender and receiver have different paradigms because the two people would then:

A) interpret events differently.
B) differ considerably in creativity.
C) use different communication channels.
D) have cross-cultural communication barriers.

Question 15

Which one of the following forms of nonverbal communication is the least likely to result in an affirmative reaction from the other person (particularly during sales or negotiation)?

A) leaning forward.
B) crossing legs.
C) a vertical handshake.
D) mirroring the other person's body language.

Question 16

During presentations the most important way to connect with your audience is to:

A) dazzle them with visual images.
B) make frequent eye contact.
C) share personal information.
D) walk up and down the aisles.

Question 17

____________ is important because it contributes to conversational skills, and having good conversational skills enhances interpersonal communication.

A) Engaging in no discussion
B) formal discussions
C) gossip
D) small talk

Question 18

____________________ in work and personal life can be created when the sender and receiver come from different cultures and are not fluent in each other's language.

A) Work barriers
B) Personality barriers
C) Communication barriers
D) Social barriers

Question 19

The way something is said fits into the category of nonverbal communication of:

A) tone of voice.
B) gestures.
C) posture.
D) verbal cues.

Question 20

When you neatly organize your work area to appear efficient, you are using the form of nonverbal communication called:

A) personal space.
B) public distance.
C) environment or setting.
D) work signals.

Question 21

According to a survey reported in the human relations text, speaking in a monotone is the most annoying voice quality.

Question 22

Verbal content is the most important part of a message.

Question 23

Each step in the communication process is subject to noise or interference.

Question 24

Cultures vary in rules around touching.

Question 25

According to Albert Mehrabian, 93 percent of what we communicate is through nonverbal channels.

Question 26

We indicate whether we want to dominate or subordinate by the verbal signals we send.

Question 27

Proxemics is the study of spatial communication.

Question 28

A major purpose of defensive communication is to:

A) clarify meanings.
B) get messages repeated.
C) belittle the other person.
D) protect one's self-esteem.

Question 29

Smiling continuously could also be interpreted as you not taking the other person seriously.

Question 30

Being a source of positive gossip brings a person power and credibility.

Question 31

To effectively use mirroring:

A) make sure that your appearance fits your presentation.
B) look your listener straight in the eye.
C) reflect back on what he or she says.
D) imitate the other person in a subtle manner.

Question 32

Mirroring always takes the form of imitating the boss in order to communicate better and win favour.

Question 33

More significance is often attached to what is said, rather than how it is said.

Question 34

Total social distance covers from about four to twelve feet.

Question 35

Infrequent hand gestures generally communicate a positive attitude.

Question 36

Restating in your own words what a person said is an example of:

A) an open-ended question.
B) paraphrasing.
C) verbal following.
D) communication overload.

Question 37

Interference blocks or distorts a message.

Question 38

A generally effective way of repeating a message is to use more than one communication channel. For example, follow up a face-to-face discussion with an email or ____________ _______.

A) internet message
B) radio signal
C) telephone call
D) television program

Question 39

You empathize with another person when you:

A) feel sorry for his or her plight.
B) understand his or her point of view.
C) agree with his or her point of view.
D) make him or her feel at ease.

Question 40

Spreading negative gossip will often enhance your attractiveness to other people.

Question 41

According to the "short course in human relations" the one most important word is "I."

Question 42

Mirroring helps establish rapport with another person because you restate your areas of agreement with that individual.

Question 43

Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered.

Question 44

Empathy involves understanding another person's point of view.

Question 45

A communication roadblock is most likely to occur when the message clashes with the mental set of the receiver.

Question 46

False assumptions about other people enhance communication because these assumptions force the sender and receiver to work harder at communicating.

Question 47

Looking for nonverbal indicators is a recommended way of understanding the feelings behind a message.

Question 48

Effective two-way communication generally requires that the sender and receiver operate with different paradigms.

Question 49

A key aspect of communication overload is that people become so overloaded with information that they block out learning new messages.