Deck 8: Developing Intercultural Competence

Question 1

Not allowing a Japanese employee time from work to celebrate the Japanese New Year is an example of:

A) discrimination.
B) stereotyping.
C) prejudice.
D) ethnocentrism.

Answer 1

A

Question 2

According to recent research on gender differences and communication:

A) men and women communicate the same.
B) men and women interrupt others for different reasons.
C) men want empathy, while women want solutions.
D) women are more likely to dominate discussions during business meetings.

Answer 2

B

Question 3

__________ are the ways in which you structure your view or understanding of reality as to what is true and what is false.

A) Values
B) Norms
C) Attitudes
D) Beliefs

Answer 3

D

Question 4

__________ is unjustifiable negative behaviour toward a group and its members.

A) Discrimination
B) Stereotyping
C) Prejudice
D) Ethnocentrism

Question 5

Most Western cultures would be classified as:

A) collectivistic.
B) religious.
C) individualistic.
D) formulistic.

Question 6

__________ are unwritten guidelines that govern the behaviour of group members.

A) Gestures
B) Semantics
C) Norms
D) Proxemics

Question 7

A learned and shared system of knowledge, behaviour, beliefs, attitudes, values, and norms is the definition of:

A) culture.
B) ethnocentrism.
C) acculturation.
D) enculturation.

Question 8

According to the text, the main problem with norms is:

A) not everyone believes the same thing.
B) there are cultural differences in how they are interpreted.
C) people often choose to ignore them.
D) they are weak indicators of emotions.

Question 9

Thinking that all people who wear glasses must be smart is an example of:

A) stereotyping.
B) discrimination.
C) prejudice.
D) ethnocentrism.

Question 10

A culture with rigid rules to guide behaviour would be classified as:

A) flexible.
B) tolerant of uncertainty.
C) uptight.
D) individualistic.

Question 11

According to the text, the major problem with words that can create cultural barriers is:

A) that words can have different meanings especially when translated into another language.
B) that they can be hard to spell.
C) that some people are more verbal than others.
D) their spelling.

Question 12

Culture is passed from one generation to another through:

A) acculturation.
B) enculturation.
C) osmosis.
D) multiculturation.

Question 13

___________ is an unjustifiable negative attitude toward a group and its members.

A) Discrimination
B) Stereotyping
C) Prejudice
D) Ethnocentrism

Question 14

Hating someone just because they are gay is an example of:

A) stereotyping.
B) homophobia.
C) discrimination.
D) prejudice.

Question 15

Cultures with relaxed rules of conduct would be classified as being:

A) intolerant of uncertainty.
B) formulaic.
C) collective.
D) tolerant of uncertainty.

Question 16

Many barriers to effective cross-cultural relations surface because a person is unaware that he or she is slighting another individual, according to Mary Row, a researcher on gender and racial differences. These slights are referred to as _____________.

A) mezzoinequities.
B) macroinequities.
C) microinequities.
D) exo-inequities.

Question 17

High-context cultures rely heavily on:

A) nonverbal cues.
B) verbal cues.
C) a hierarchy of power.
D) decentralized power.

Question 18

Believing that Catholicism is the only true religion is an example of:

A) discrimination.
B) stereotyping.
C) prejudice.
D) ethnocentrism.

Question 19

Denying someone a promotion due to ethnicity is an example of:

A) discrimination.
B) stereotyping.
C) prejudice.
D) ethnocentrism.

Question 20

According to the text, the first step in overcoming gender differences in communication is to:

A) ignore the opposite sex as much as possible.
B) learn the behaviours of the other gender and use them to your advantage.
C) recognize that gender differences often exist.
D) work only with your own gender.

Question 21

Low-context cultures rely heavily on nonverbal cues in interaction with others.

Question 22

_________________ is an outsider's ability to interpret someone's unfamiliar and ambiguous behaviour the same way that person's compatriots would.

A) Intelligence
B) Social Intelligence
C) Cultural Intelligence
D) Emotional Intelligence

Question 23

Stereotyping is placing people into categories based on broad generalizations we assume about a particular group.

Question 24

Prejudice is the same as discrimination.

Question 25

Some cultures are more tolerant of uncertainty than others.

Question 26

One of the strategies and tactics to help overcome cross-cultural communication barriers is:

A) Be sensitive to gender differences.
B) Assume your culture is better than anyone else's.
C) Make jokes at random.
D) Be alert to cultural differences in customs and behavior.

Question 27

New Canadian immigrants are settling predominantly in rural areas.

Question 28

Many barriers to effective cross-cultural relations surface because a person is unaware that he or she is ________ another individual.

A) praising
B) discrimination against
C) slighting
D) defending

Question 29

Enculturation is the process whereby one culture is modified by contact with another culture.

Question 30

Which of the following is not a suggested strategy to improve intercultural communication?

A) use empathy.
B) do not ask questions.
C) be other-oriented.
D) develop tolerance.

Question 31

A culture that relies on dress to signify different groups within the culture would be an example of a low-context culture.

Question 32

Culture is a learned and shared system of knowledge, beliefs, behaviours, attitudes, values, and norms.

Question 33

Canada is becoming an increasingly diverse nation.

Question 34

Materialistic cultures also emphasize providing for the needs of those less fortunate or able.

Question 35

Stating that you feel all children should have toys at Christmas would demonstrate ethnocentrism.

Question 36

Norms are universal in their meaning.

Question 37

A collectivistic culture holds individual goals as being more important than group goals.

Question 38

Cultures who are more relaxed with rules would be categorized as, tolerant of uncertainty.

Question 39

Adopting food from another culture and eating it regularly would be a good example of acculturation.

Question 40

Another complexity about understanding cultural differences is that many people have multicultural identities because they identify with both their primary culture and another culture or cultures.

Question 41

Women and men have the same communication styles.

Question 42

Men prefer to work out their problems by themselves.

Question 43

One of the strategies and tactics to help overcome cross-cultural communication barriers is to be diverted by style, accent, grammar, or personal appearance.

Question 44

When trying to communicate with someone from another culture, avoid using other-orientation.

Question 45

Men prefer to use conversations for rapport building.

Question 46

Understanding broad cultural differences is a good starting point in building relationships with people from your own culture.

Question 47

Group norms are written out for all members.

Question 48

Men and women interrupt others for different reasons.

Question 49

One of the strategies and tactics to help overcome cross-cultural communication barriers is to use straightforward language and speak slowly and clearly.