Deck 2: Business Process Management and Decision Making

Question 1

An executive information system supports strategic decision making.

Answer 1

True

Question 2

A structured decision involves an understood and accepted method for making the decision.

Answer 2

True

Question 3

It is good business practice for a payment activity to have a single person assigned to approve payments and generate checks.

Answer 3

False

Question 4

When data is presented with a meaningful context,it becomes information.

Question 5

Data is another word for information.

Question 6

A business process consists of activities,resources,facilities,and information.

Question 7

Any item of value can be considered to be a potential resource for a business process.

Question 8

Each activity within a business process must use one,and only one,information system.

Question 9

An inventory database would be considered to be an example of a facility in the inventory management process.

Question 10

The fact that it rained 1.2 inches today is an example of information.

Question 11

Business processes are synonymous with business systems.

Question 12

The information that is the output of one process can be viewed as a data input to another process.

Question 13

The fact that the sun rose this morning at 6:25 a.m.is an example of data.

Question 14

During intelligence gathering,the decision makers determine what is to be decided,what the criteria for the decision will be,and what data are available.

Question 15

A transaction processing system helps managers allocate and utilize resources.

Question 16

In the payment process,the invoice is compared to the purchase order.

Question 17

You should always ask yourself "how can I use my time in school to enhance those skills I already have?"

Question 18

A copy of the purchase order is sent to the customer.

Question 19

Activities transform resources and data into different kinds of resources and data.

Question 20

The inventory management process includes placing orders and receiving goods into inventory.

Question 21

Operational decisions refer to

A) the control of resources and activities over a time period of less than one month.
B) day-to-day activities.
C) an understood and accepted method for making decisions.
D) the allocation and utilization of resources.
E) broader-scope, organizational issues.

Question 22

Information needs to be just barely sufficient for the purpose for which it is generated.

Question 23

Managerial decisions refer to

A) day-to-day activities.
B) broader-scope, organizational issues.
C) an understood and accepted method for making decisions.
D) the allocation and utilization of resources.
E) the control of resources and activities.

Question 24

An information system must produce information that is:

A) worth it's cost, relevant, barely sufficient, accurate.
B) relevant, timely, all encompassing, worth it's cost.
C) just barely sufficient, only a year old, worth it's cost.
D) Timely, and accurate.
E) accurate and worth it's cost.

Question 25

Strategic decision refer to

A) the allocation and utilization of resources.
B) broader-scope, organizational issues.
C) day-to-day activities.
D) transactions details.
E) an understood and accepted method for making decisions.

Question 26

A Management Information System supports

A) operational decisions.
B) managerial decisions.
C) strategic decisions.
D) unstructured decisions.
E) executive decisions.

Question 27

For information to be worth it's cost,there must be an appropriate relationship between the cost of information and its value.

Question 28

The quality of your thinking is a large part of the quality of the information system.

Question 29

Relevant information refers to information that is

A) worth the value paid to generate it.
B) useful to both the context and the subject at hand.
C) good for the purpose for which it is generated.
D) produced in time for its intended use.
E) correct and complete.

Question 30

A business process is

A) a network of activities used to accomplish business goals.
B) a set of required steps in a production process.
C) a network of activities, resources, facilities, and information that interact to achieve some business function.
D) a set of actives in a value chain.
E) a set of activities in a supply chain.

Question 31

While weather is an unstructured phenomenon,weather forecasting is an example of structured decision making.

Question 32

An understood and accepted method for making decisions is used to make

A) managerial decisions.
B) operational decisions.
C) strategic decisions.
D) executive decisions.
E) structured decisions.

Question 33

Which of the following are characteristics of good information?

A) Worth it's cost, timely, relevant, all encompassing.
B) Timely, expensive but complete, relevant.
C) Relevant, not many important errors, worth it's cost.
D) Timely, expensive but complete, accurate.
E) Timely, relevant, worth it's cost, barely sufficient, accurate.

Question 34

An Executive Information System supports

A) managerial decisions.
B) strategic decisions.
C) executive decisions.
D) structured decisions.
E) operational decisions.

Question 35

An unstructured decision making process

A) is one for which there is an agreed upon decision-making method.
B) is one for which there is no documentation required.
C) is one for which there are no structured steps.
D) is one for which there are no formal procedures.
E) is one for which there is no agreed-on decision-making method.

Question 36

A Transaction Processing System supports

A) transactional decisions.
B) operational decisions.
C) strategic decisions.
D) executive decisions.
E) managerial decisions.

Question 37

Just barely sufficient information refers to information that is

A) correct and complete.
B) produced in time for its intended use.
C) good for the purpose for which it is generated.
D) not useful to the decision being made.
E) useful to both the context and the subject at hand.

Question 38

The review step may lead to another decision and another iteration of the decision making process.

Question 39

"Worth its cost" refers to information

A) that is produced in time for its intended use.
B) that is good for the purpose for which it is generated.
C) that is collected in a low-cost manner.
D) that has an appropriate relationship between its cost and its value.
E) that is useful to both the context and the subject at hand.

Question 40

Your mind and your thinking are not merely a component of the information systems you use; they are the most important component.

Question 41

Data presented in a meaningful context can be described as:

A) processed information.
B) knowledge.
C) information.
D) processed knowledge.
E) processed data.

Question 42

Which is the following is most useful to a company?

A) Knowledge
B) Observations
C) Decisions
D) Information
E) Data

Question 43

The step in a decision making process where decision markers determine what is to be decided,what the criteria for the decision will be,and what data are available is called

A) alternatives formulation.
B) decision analysis.
C) intelligence gathering.
D) the review step.
E) the choice step.

Question 44

Which of the following is arguably the most important component of an Information System?

A) Software
B) Hardware
C) Processes
D) Information
E) People

Question 45

The statement that Jeff Parks earns less than half the average hourly wage of the Garden Department is

A) policy.
B) strategy.
C) data.
D) information.
E) decision.

Question 46

The HELM system improves efficiency by eliminating

A) computers aboard tugboats.
B) multiple dispatcher log sheets.
C) multiple data entries for each job.
D) accurate paper work.
E) the large number of people involved in completing a job.

Question 47

Knowledge derived from data can be described as:

A) wisdom.
B) information.
C) knowledge.
D) data.
E) context.

Question 48

Which of the following is a structured decision?

A) Fortune telling
B) Performance appraisals
C) Stock marketing forecasting
D) Predicting the Super Bowl winner
E) Weather forecasting

Question 49

The stage in a decision making process which a decision maker analyze the alternatives and selected one is called

A) alternatives formulation.
B) the choice step.
C) intelligence gathering.
D) decision step.
E) the review step.

Question 50

The review step

A) is when the organization makes a decision.
B) is when the organization makes a decision and may lead to another decision.
C) may lead to another decision.
D) is when the organization reviews the results of the decision.
E) is when the organization reviews the results of the decision and may lead to another decision.

Question 51

Recorded facts or figures is (are)

A) context.
B) information.
C) data.
D) knowledge.
E) processed information.

Question 52

Which of the following is a managerial decision?

A) Which invoices should be paid today
B) Determining next year's IT budget
C) Should we extend credit to a customer
D) Determining how many daily transactions have occurred in a specified period
E) Should our firm acquire a competing firm

Question 53

Which of the following is an unstructured decision?

A) Allocating furniture and equipment to employees
B) Weather forecasting
C) Determining the future book value of assets
D) Stock marketing forecasting
E) Airline pricing

Question 54

The average wage for a factory worker is an example of (a)

A) data.
B) business process.
C) knowledge.
D) strategy.
E) decision.

Question 55

Which of the following is a strategic decision?

A) Should we extend credit to a customer
B) Determining next year's IT budget
C) What wage should we pay a particular employee
D) Should our firm acquire a competing firm
E) Which invoices should be paid today

Question 56

Which systems are typically used during the alternatives formulation step?

A) Word processors
B) Digital imaging systems
C) Presentation software
D) Statistics packages
E) Collaborative systems

Question 57

An activity can be defined as

A) the carrying out of a business procedure.
B) a series of steps in a business process.
C) an action that supports a business strategy.
D) transforming resources and information of one type into resources and information of another type.
E) action performed by an actor.

Question 58

Items of value are referred to as

A) money.
B) valuables.
C) resources.
D) facilities.
E) equipment.

Question 59

Which of the following is an operational decision?

A) Determining next year's IT budget
B) Should we extend credit to a customer
C) What are our production goals for the next three months
D) Which invoices should be paid today
E) Should our firm acquire a competing firm

Question 60

The stage in a decision making process where decision makers lay out various alternatives is called

A) decision analysis.
B) intelligence gathering.
C) alternatives formulation.
D) the choice step.
E) the review step.

Question 61

If you do not know what to do with the information that your IS produces (even if it is a perfectly functioning IS):

A) you likely started with faulty data.
B) you probably have the wrong communications software.
C) ask a techie for a translation.
D) you can still make decisions based on that information.
E) you are wasting your time and money.

Question 62

Inventories,databases,factories,and equipment are all examples of

A) resources.
B) information.
C) transactions.
D) facilities.
E) activities.

Question 63

Business systems are sometimes referred to as business

A) networks.
B) models.
C) channels.
D) processes.
E) webs.

Question 64

For General Motors,the quantity of tire rims received would be an example of

A) communication.
B) knowledge.
C) data.
D) information.
E) resource.

Question 65

Which systems are typically used to analysis data and information during the choice step?

A) Word processing packages
B) Financial modeling tools
C) Databases
D) Digital imagining packages
E) Presentation software

Question 66

Customer numbers and their names would be an example of the ________ component of an order management information system.

A) software
B) information
C) procedure
D) hardware
E) people

Question 67

Business processes generate information by combining key data in a specific

A) context.
B) activity.
C) procedure.
D) relevance.
E) process.

Question 68

Because they have input into the inventory management process,both suppliers and customers are viewed as

A) information outputs.
B) data inputs
C) resources.
D) facilities.
E) activities.

Question 69

_________ would be one of the factors that lead to designing fully automated systems.

A) High skill employee positions
B) Tasks that require significant employee data inputs
C) Low turnover employee positions
D) High turnover employee positions
E) Tasks that require significant human judgement

Question 70

Provide an example of an operational decision.

Question 71

Provide an example of a managerial decision.

Question 72

________ is (are)instructions for hardware and _________ is (are)instructions for people.

A) Procedures, software
B) Software, processes
C) Data, processes
D) Machine instructions, user manuals
E) Software, procedures

Question 73

The on-time performance of all your vendors for a specific item would be an example of

A) inventory
B) data.
C) communication.
D) information.
E) resource.

Question 74

A business process is a network of information,resources,facilities and

A) hardware.
B) activities.
C) systems.
D) data.
E) knowledge.

Question 75

In the inventory management process,quality inspection would be viewed as a(n)

A) activity.
B) information output.
C) data input.
D) resource.
E) facility.

Question 76

An activity can be ________ or _________ and sometimes blended,depending on how the procedures are executed.

A) external, internal
B) manual, automated
C) internal, automated
D) automated, integrated
E) integrated, manual

Question 77

In an information system,the software and ________ components are both sets of instructions.

A) data
B) software
C) people
D) procedure
E) hardware

Question 78

In an information system the people and ________ components are considered to be actors since they can take specific actions.

A) hardware
B) data
C) people
D) procedure
E) software

Question 79

The truck that delivers the orders to the receiving and stocking activity would be viewed in the inventory management process as a(n)

A) facility.
B) information output.
C) activity.
D) resource.
E) data input

Question 80

In an automated activity the computer hardware receives its instructions from (the)

A) version control program.
B) network protocols.
C) people.
D) software.
E) Web services.