Deck 11: Information Systems Management

Question 1

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information.

A)operations
B)development
C)technology
D)data administration

Answer 1

C

Question 2

If a company's IS-related programs are not developed in-house,then the development group within its IS department will be staffed primarily by ________.

A)test engineers
B)systems analysts
C)technical writers
D)programmers

Answer 2

B

Question 3

The ________ group protects data and information assets by establishing data standards and data management practices and policies.

A)data mining
B)information allocation
C)development
D)data administration

Answer 3

D

Question 4

Which of the following is true for the technology group in most IS departments?

A)The size and structure of the technology group depends on whether programs are developed in-house.
B)The technology group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment,applications,or other services.
C)A technology office investigates new information systems technologies and determines how the organization can benefit from them.
D)The technology department manages the computing infrastructure,including individual computers,computer centers,networks,and communications media.

Question 5

A ________ monitors,maintains,fixes,and tunes computer networks.

A)technical writer
B)network programmer
C)PQA test engineer
D)network administrator

Question 6

The development group in a company's IS department is staffed primarily by programmers,test engineers,technical writers,and other development personnel.Based on this information,which of the following is likely to be true?

A)The company develops programs in-house.
B)The company uses licensed software.
C)The company has negotiated outsourcing agreements with other companies.
D)The company contracts work to other companies.

Question 7

The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.

A)technology
B)operations
C)development
D)data administration

Question 8

In organizations that operate significant nonaccounting information systems,such as manufacturers,a reporting arrangement wherein the CIO reports to the ________ is more common and effective.

A)CTO
B)CFO
C)CSO
D)CEO

Question 9

A ________ develops test plans,designs and writes automated test scripts,and performs testing.

A)technical writer
B)systems analyst
C)PQA test engineer
D)network administrator

Question 10

Which of the following sentences is true for the development group of an IS department?

A)The development group manages the process of creating new information systems as well as maintaining existing information systems.
B)An important function for the development group is to monitor user experience and respond to user problems.
C)This group exists in organizations that have negotiated outsourcing agreements with other companies to provide equipment,applications,or other services.
D)The purpose of the development group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 11

The CTO heads the ________ group in the IS department.

A)operations
B)technology
C)trading and sales
D)outsourcing relations

Question 12

Of the following sentences,which one describes the operations group in an IS department?

A)The operations group will be staffed primarily by systems analysts who work with users,operations,and vendors to acquire and install licensed software and to set up the system components around that software.
B)The purpose of the operations group is to protect data and information assets by establishing data standards and data management practices and policies.
C)The operations group manages the process of creating new information systems as well as maintaining existing information systems.
D)An important function for the operations group is to monitor user experience and respond to user problems.

Question 13

In organizations where primary information systems support only accounting and finance activities,a reporting arrangement wherein the CIO reports to the ________ is practical.

A)CEO
B)COO
C)CFO
D)CTO

Question 14

A systems analyst ________.

A)advises the CIO,executive groups,and project managers on emerging technologies
B)works with users to determine system requirements,designs and develops job descriptions and procedures,and helps determine system test plans
C)works with business leaders and planners to develop processes and systems that implement business strategy and goals
D)helps users solve problems and provides training

Question 15

Other titles for the ________ include director of information services and director of computer services.

A)CTO
B)CFO
C)CEO
D)CIO

Question 16

The IS department's principal manager is the ________.

A)CIO
B)CEO
C)CTO
D)COO

Question 17

________ is another,more common title given to the vice president of information systems.

A)CEO
B)CTO
C)CIO
D)COO

Question 18

In the context of information systems,________ means either fixing problems or adapting existing information systems to support new features and functions.

A)replacement
B)training
C)maintenance
D)programming

Question 19

Which of the following is true for the various groups in an IS department?

A)The technology group manages individual computers,computer centers,networks,and communications media.
B)The development group monitors the user experience and responds to user problems.
C)The development group manages the process of creating new information systems.
D)The operations group investigates new information systems technologies and determines how the organization can benefit from them.

Question 20

A ________ performs a wide range of activities such as programming,testing,database design,communications and networks,project management,and so on,and is required to have an entrepreneurial attitude.

A)systems analyst
B)consultant
C)small-scale project manager
D)database administrator

Question 21

The IS department is responsible for adapting infrastructure and systems to the new business goals.

Question 22

As the IT department is responsible for maintaining the computers and related equipment and for connecting them to the organizational networks,the department will specify standard computer systems and configurations that it will support.

Question 23

As a user of IS,you have a right to ________.

A)keep your password unchanged indefinitely to ensure maximum data security
B)make hardware modifications to your computer as you see fit
C)contribute to requirements for new system features and functions
D)install programs that you deem necessary for your entertainment

Question 24

Protection of information assets is a major function of the information systems department.

Question 25

The data,procedures,and people components of an information system require professionals with highly developed interpersonal communications skills.

Question 26

________ is the leasing of hardware and pre-installed operating systems.

A)SaaS
B)Outsourcing
C)PaaS
D)IaaS cloud hosting

Question 27

The size and structure of the development group depends on whether programs are developed in-house.

Question 28

The purpose of the data administration staff is to protect data and information assets by establishing data standards and data management practices and policies.

Question 29

Which of the following is an IS user's right?

A)installing only authorized programs
B)effective training
C)reporting trivial problems
D)learning basic computer skills

Question 30

The operations group within the IT department may include programmers,test engineers,and technical writers.

Question 31

A(n)________ committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives.

A)enforcement
B)disciplinary
C)administrative
D)steering

Question 32

Of the following,which is an IS user's responsibility?

A)reliable network and Internet connections
B)a secure computing environment
C)protection from viruses and other threats
D)installation of authorized programs

Question 33

An important function of the development group within the IS department is to monitor user experience and respond to user problems.

Question 34

As a user of IS,you have a responsibility to ________.

A)avoid reporting trivial problems
B)properly prioritize system problems
C)make hardware modifications to your computer as you see fit
D)install computer patches and fixes that suit your needs

Question 35

A common title for the principal manager of the IT department is Chief Development Officer.

Question 36

In ________,hardware and both operating system and application software are leased.

A)SaaS
B)outsourcing
C)PaaS
D)IaaS cloud hosting

Question 37

As a user of IS,an employee has a responsibility to avoid ________.

A)unauthorized hardware modifications
B)changing system password too frequently
C)backup procedures
D)applying software patches

Question 38

In some organizations,the CIO reports to the COO,though most often report directly to the CEO.

Question 39

Which of the following would be the responsibilities of a small-scale project manager?

A)initiate,plan,manage,monitor,and close down projects
B)develop test plans,design and write automated test scripts,and perform testing
C)advise CIO,executive group,and project managers on emerging technologies
D)help users solve problems,provide training

Question 40

The responsibilities of the CIO are the same as those of the CTO.

Question 41

Sponsoring the steering committee is one of the functions of an information system.

Question 42

It is impossible to outsource an entire business function.

Question 43

Gaining economies of scale is an advantage of outsourcing.

Question 44

A steering committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives.

Question 45

Outsourcing has no disadvantages whatsoever.

Question 46

Small-scale project managers and large-scale project managers do the same jobs,but on projects with varying complexity.

Question 47

It is the company management's responsibility to align all of the IT department's activities with the organization's primary goals and objectives.

Question 48

A user support representative installs software and repairs computer equipment.

Question 49

Outsourcing is the process of performing a service for another organization.

Question 50

A database administrator designs and writes automated test scripts.

Question 51

It is expensive and risky to change vendors.

Question 52

A technical writer designs and writes computer programs.

Question 53

A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.

Question 54

Software as a service (SaaS)is an alternative to outsourcing,in which hardware and both operating system and application software are leased.

Question 55

Acquiring licensed software is a form of outsourcing.

Question 56

Microsoft's Azure is an example of SaaS.

Question 57

Platform as a service (PaaS)is the leasing of hardware and pre-installed operating systems as well as possibly DBMS systems.

Question 58

A systems analyst monitors,fixes,and tunes computer networks.

Question 59

Implementation risk is increased by outsourcing IS services.

Question 60

IT infrastructure and systems are known to be particularly adaptable to change.

Question 61

What are a user's responsibilities in relation to the IT department?

Question 62

The potential loss of intellectual capital is a concern related to outsourcing.

Question 63

Describe the IS department's responsibility to plan for information systems and IT infrastructure.

Question 64

Explain the IS department's responsibility to develop and adapt information systems and IT infrastructure.

Question 65

Compare the role of the chief information officer (CIO)and the role of the chief technology officer (CTO).

Question 66

As a user,you should not have to endure schedule slippages of a month or two.Such slippages are evidence of incompetent systems development.

Question 67

As a user,you have a right to have the computing resources you need to perform your work proficiently.

Question 68

Exiting from an outsourcing agreement is extremely easy.

Question 69

Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.

Question 70

One of the responsibilities of the IT department is to maintain information systems and operate and manage infrastructure.

Question 71

For service oriented outsourcing,the vendor is in the driver's seat.

Question 72

It is the user's responsibility to install patches and fixes when asked to do so.

Question 73

What are a user's rights in relation to the IT department?

Question 74

Describe the development group of a firm's IS department.

Question 75

A reliable network means one that can be processed without problems almost all the time.

Question 76

What is the responsibility of the technology office of a firm's IS department?

Question 77

Knowledge of the responsibilities and duties of the IS department helps one become a more effective consumer of the IS department's resources.

Question 78

What is the typical structure of an organization's IS department?