Deck 29: Business Process Management

Question 1

Business processes and information systems are the same thing.

Answer 1

False

Question 2

Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Answer 2

False

Question 3

Which of the following is the first step in processing an order?

A)checking customer credit
B)approving special terms
C)verifying availability
D)preparing quotation

Answer 3

D

Question 4

The salespeople are the closest to the customer and will be the first to learn the importance of delivery times.

Question 5

If the customer's request for special terms is disapproved the cost of checking availability and credit is wasted.

Question 6

A(n)________ is a collection of data.

A)ledger
B)repository
C)account
D)data flow

Question 7

In which of the following cases will a business continually be in crisis,dealing with one process emergency after another?

A)when the organization plans to develop the business process
B)when an organization actively seeks to change business processes
C)when the organization lets the need for change just happen to them
D)when the organization plans to update its business process

Question 8

Which of the following is the first step in the business process management (BPM)cycle?

A)creating system components
B)creating models of business processes
C)implementing the needed business processes
D)assessing business process effectiveness

Question 9

In which of the following situations may credit checking be the first step in the procedure of processing an order?

A)during recession
B)during a merger
C)during an acquisition
D)during an amalgamation

Question 10

Which of the following is an example of a departmental scope?

A)bills receivable
B)enterprise resource management
C)accounts payable
D)customer relationship management

Question 11

In which of the following types of BPM scopes does problem resolution occur via committee and policy?

A)informal
B)departmental
C)interenterprise
D)enterprise

Question 12

A business process is a network of activities,roles,actors,repositories,and data sequence flows that interact to accomplish a business function.

Question 13

A company stops stocking an item but procures it directly from the manufacturer.This implies that the company has made a change in its ________.

A)product line
B)supply chain
C)credit policy
D)distribution structure

Question 14

Business processes and information systems overlap.

Question 15

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

Question 16

Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

A)modifying the credit checking process
B)implementing different ways of checking credit
C)approval of the special terms before checking the credit
D)shipping the inventory directly from the manufacturer,to lower the credit

Question 17

A substantial change in the business environment like the onset of a recession might mean that checking credit becomes unnecessary.

Question 18

A business process cannot use just one information system.

Question 19

A procedure is a component of an information system and is embedded within a process activity.

Question 20

Why is a customer's credit checked before checking availability of goods?

A)for the smooth working of the process
B)for arranging the special terms
C)to prevent the wastage of shipping-verification labor
D)to align the processes with organizational goals

Question 21

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

Question 22

It is impossible to buy an off-the-shelf computer application.

Question 23

Describe business process management (BPM)in brief.

Question 24

Business processes consist of activities that do not involve information systems.

Question 25

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

Question 26

How can a change in customers,product lines,and supply chains affect business processes?

Question 27

Both information systems and business processes can be purchased off-the-shelf.

Question 28

The information system that processes the Customer Database will be used by other business processes.

Question 29

If employees are already using an IS,another way of adjusting role resources is to improve the information system so as to facilitate the new process.

Question 30

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.

Question 31

The difficulty of creating the as-is process diagram depends on the sophistication of the organization.

Question 32

The relationship between business processes is one-to-many.