Deck 21: Enterprise Resource Planning ERP Systems

Question 1

Which of the following statements is true of an ERP database?

A) An ERP solution contains the company's operational data.
B) A stored procedure is a computer program code stored within an ERP database that runs to keep the database consistent when certain conditions arise.
C) An ERP solution includes initial configuration data.
D) A trigger is a computer program code stored in an ERP database that is used to enforce business rules.

Answer 1

C

Question 2

Which of the following statements is true of Microsoft's ERP products?

A) Dynamics CRM is a true ERP product used by large organizations.
B) GP is the easiest of Microsoft's ERP products to install.
C) Nav is likely to continue as a general-ledger program in the future.
D) AX was developed in-house by Microsoft.

Answer 2

B

Question 3

Which of the following statements best describes a trigger?

A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
B) It is a computer program stored in a database that is used to enforce business rules.
C) It is a set of inherent procedures in an ERP solution that implement standard business processes.
D) It is a programming paradigm that describes computation in terms of statements that change a program state.

Answer 3

A

Question 4

Which of the following statements is true of ERP application programs?

A) During the ERP development process, the development team sets configuration parameters that specify how ERP application programs will operate.
B) There are virtually no limits to how much configuration can be done in an ERP application program.
C) Custom programming of ERP application programs is economical both initially and for long-term maintenance.
D) In order to meet varying customer requirements, development teams must often change the program code of ERP application programs.

Question 5

________ offers ERP software particularly for businesses in construction and real estate,and for non-profit organizations.

A) Sage
B) SAP
C) Infor
D) Oracle

Question 6

In the future,which of the following Microsoft products is likely to be a true ERP product for larger organizations?

A) Solomon
B) Nav
C) AX
D) GP

Question 7

CRM,as an application that must be included in a true ERP product,includes ________.

A) quality control
B) commission calculations
C) sales prospecting
D) supplier management

Question 8

Which of the following is an example of a supply chain activity?

A) scheduling
B) sales prospecting
C) procurement
D) cash management

Question 9

Payroll,time and attendance,and benefits administration are examples of ________ activities that must be integrated into applications in order to form a true ERP product.

A) manufacturing
B) supply chain
C) human resources
D) accounting

Question 10

Which of the following is a manufacturing activity that must be included in a true ERP product?

A) inventory management
B) quality control
C) customer support
D) benefits administration

Question 11

Which of the following statements is true of the impact of ERP on the IT staff of small organizations?

A) IT specialists in small organizations are dedicated to managing only the ERP system.
B) The IT staff in small organizations is isolated from senior management.
C) The chief information officer obtains the backing of the entire executive group for ERP implementation.
D) IT specialists in small organizations are spread very thin and often are in over their heads during an ERP implementation.

Question 12

Which of the following statements is true of Oracle's ERP products?

A) Oracle has never been known to create easy-to-use ERP products.
B) Oracle traditionally does not develop its ERP products in-house.
C) Oracle's ERP products are not available on mobile devices.
D) Oracle's ERP products are not designed according to SOA principles, and hence are non-customizable.

Question 13

Which of the following should be considered while implementing an ERP application?

A) compare as-is model to blueprint processes and note differences
B) plunge the organization into the new system
C) model all current practices "as-is" and implement them on ERP application
D) modify every existing practice to match blueprint models

Question 14

________ is a suite of applications,a database,and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.

A) Enterprise resource planning
B) Customer relationship management
C) Warehouse management system
D) Supply chain management

Question 15

Maintaining a general ledger is a(n)________ activity that must be integrated into applications in order to form a true ERP product.

A) supply chain
B) accounting
C) human resources
D) manufacturing

Question 16

Which of the following statements is true about the types of organizations that use ERP?

A) ERP vendors started selling ERP solutions to distributors after their success with the manufacturing industry.
B) Implementing ERP to organizations of different scales is difficult due to the differences in their basic business processes.
C) ERP procedures are uniform in large organizations operating in multiple countries.
D) Availability of IT personnel does not have an impact on ERP implementation.

Question 17

What is a stored procedure?

A) It is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
B) It is an area of memory that is used for dynamic memory allocation.
C) It is a computer program stored in a database that is used to enforce business rules.
D) It is a software program that houses and serves business logic for use by multiple applications.

Question 18

Which of the following statements is true of ERP products offered by SAP?

A) SAP HANNA is a SaaS (software as a service) cloud offering.
B) SAP's ERP products are more expensive than those from other companies.
C) Classic SAP uses thick-client, client-server architecture.
D) Because of its installed base, SAP can make a rapid move to cloud-based solutions.

Question 19

Which of the following aspects that impact ERP differs among companies of different sizes?

A) relevance of ERP systems
B) value chains
C) availability of skilled IT staff
D) basic business processes

Question 20

Which of the following statements is true of the effect of ERP on the IT staff of midsized organizations?

A) In midsized organizations, the IT staff is often isolated from senior management.
B) ERP implementation in midsized companies will be part of a strategic process and, once begun, will have the full backing of the entire executive group.
C) IT specialists in midsized organizations are spread very thin and often are in over their heads during an ERP implementation.
D) Midsized organizations employ only one or two IT specialists.

Question 21

As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.

Question 22

An example of a stored procedure would be never to sell certain items at a discount.

Question 23

For implementing ERP systems,the first task is to create a model of current business procedures and practices,which is called the as-is model.

Question 24

Infor Business Cloud is an ERP solution that can be installed on a customer's servers and managed by Infor personnel.

Question 25

Small organizations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.

Question 26

Which of the following statements is true of ERP software in the cloud?

A) Customers of thick-client, client-server ERP software can move to the cloud at low costs.
B) Cloud-based ERP software is more expensive for customers.
C) Mobile systems using cloud-based ERP require thin-client applications.
D) It is safe to provide mobile systems access to ERP systems.

Question 27

An ERP solution includes a database design,initial configuration data,and the company's operational data.

Question 28

ERP training includes topics such as obtaining top-level management support.

Question 29

Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Dynamics platform.

Question 30

ERP was initially adopted by government and public service agencies to handle complex administrative tasks.

Question 31

The ERP training sessions in which the implementing organization's employees teach the ERP trainers about the organization's processes are called train the trainer.

Question 32

The differences between as-is processes and the blueprint should be reconciled after the ERP system has been implemented.

Question 33

Oracle's ERP products are designed according to SOA principles and hence are adaptable and customizable.

Question 34

ERP vendors design application programs to be configurable so that development teams can alter them to meet customer requirements without changing program code.

Question 35

An ERP implementation depends primarily on the backing of a departmental manager.

Question 36

Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.

Question 37

Process blueprints are the inherent processes in an ERP solution that implement standard business processes.

Question 38

The primary purpose of an ERP system is integration.

Question 39

In midsized organizations,the IT staff is often isolated from senior management.

Question 40

A new ERP implementation process cannot be carried out if a business is running on an old system.

Question 41

Explain briefly the steps for implementing ERP systems.

Question 42

SAP's ERP products are relatively economical compared to other companies' products.

Question 43

PeopleSoft is an HR product developed in-house by Oracle.

Question 44

Give a brief description of Microsoft's ERP products.

Question 45

Sage offers some components of its ERP products on the cloud as SaaS.

Question 46

What is the primary purpose of an ERP system?

Question 47

Infor Business Cloud is available as IaaS (infrastructure as a service).

Question 48

Explain how organizations of different sizes use ERP differently.

Question 49

Explain ERP application programs.

Question 50

Give a brief description of Infor's ERP products.