Deck 23: Hyper-Social Organizations and Knowledge Management

Question 1

Which of the following dynamic process activities involves connecting communities to internal value chains and processes?

A) activate
B) sense
C) measure
D) engage

Answer 1

A

Question 2

Which of the following is a challenge of content management?

A) Content databases cannot hold large numbers of documents.
B) Documents exist in isolation from each other.
C) The systems must maintain linkages among documents.
D) The document contents are nonperishable.

Answer 2

C

Question 3

Which of the following dynamic process activities involves creating relationships with different communities?

A) activate
B) sense
C) measure
D) engage

Answer 3

D

Question 4

Which of the following statements is true of expert systems?

A) Small changes in the rules can cause unexpected outcomes.
B) The programs that process a set of rules are called expert systems codes.
C) They are easy to maintain because of their rule-based nature.
D) They require very few labor hours from both experts and designers.

Question 5

The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.

A) Yahoo
B) Bing
C) Google
D) AltaVista

Question 6

________ refer to rule-based systems that encode human knowledge in the form of If/Then rules.

A) Document management systems
B) Expert systems
C) Content management systems
D) Enterprise resource planning systems

Question 7

Hyper-social organizations use social media in an organization-centric manner.

Question 8

A(n)________ is an employee directory that includes not only the standard name,email,phone,and address,but also organizational structure and expertise.

A) rich directory
B) article directory
C) external directory
D) web directory

Question 9

Which of the following is a disadvantage of expert systems?

A) They cannot be updated to meet the changes in technology.
B) They cannot consist of more than one if/else rule.
C) It is difficult to introduce a new rule in the system.
D) The system's knowledge is available only to high-skilled experts.

Question 10

Which of the following factors inhibit knowledge sharing in hyper-social organizations?

A) employees' reluctance to exhibit their ignorance
B) strong collaboration among employees
C) the extroversive nature of employees
D) strong endorsements to employees on sharing ideas

Question 11

Which of the following statements is true of the content management application alternatives?

A) In-house systems are far less expensive to maintain than off-the-shelf products.
B) Operations develop an in-house system to track machine maintenance procedures.
C) Custom content management applications are economical to develop and maintain.
D) Off-the-shelf products have considerably less functionality than most in-house systems.

Question 12

Which of the following is characteristic of a hyper-social organization?

A) using social media in an old-style, organization-centric manner
B) sending messages that attempt to manage, influence, and control customers and partners
C) interacting with customers and partners in a more humane way
D) pertaining marketing to employees and not customers

Question 13

Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?

A) activate
B) sense
C) measure
D) engage

Question 14

Which of the following dynamic process activities involves determining what the communities an individual cares about are saying about him,and identifying the structure,goals,and dynamic of communities with which he wants to relate?

A) activate
B) sense
C) measure
D) engage

Question 15

Which of the following dynamic process activities involves publicizing community successes?

A) sense
B) activate
C) engage
D) story tell

Question 16

The concepts and language of the hyper-social organization model are marketing-oriented.

Question 17

The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.

A) knowledge management
B) value engineering
C) knowledge engineering
D) earned value management

Question 18

Modern day customers want informed,useful interactions with product promoters.

Question 19

________ are information systems that support the management and delivery of documents and other expressions of employee knowledge.

A) Document management systems
B) Enterprise resource systems
C) Expert systems
D) Content management systems

Question 20

Which of the following statements is true of the transition of channels to networks in a hyper-social organization?

A) Hyper-social organizations use networks to transmit messages valued by recipients.
B) Networks transmit data, whereas channels transmit knowledge.
C) Social media limits the formation of communities based on common interests.
D) Organizations must engage with networks in consumer communities, to attract consumers.

Question 21

What is knowledge management? How does it benefit an organization?

Question 22

The documents in content management systems are nonperishable.

Question 23

What are the alternatives to content management applications?

Question 24

Expert systems are easy to maintain.

Question 25

What are content management systems? Define any three challenges of content management.

Question 26

A hyper-social organization has an established structured messaging process.

Question 27

What is the purpose of a rich directory?

Question 28

Expert systems came into existence long after the use of social media and the Internet.

Question 29

What are expert systems?

Question 30

Organizations must engage with communities before identifying their goals and objectives.

Question 31

Knowledge management can improve the effectiveness and efficiency of a process.

Question 32

Knowledge management has transitioned from authentic relationships to structured systems.

Question 33

Rich directories are particularly useful in large organizations where people with particular expertise are unknown.

Question 34

The largest collection of documents ever assembled exists on the Internet,and the world's best-known document search engine is Google.

Question 35

Most in-house systems have considerably more functionality than off-the-shelf products and they are far less expensive to maintain.

Question 36

Hyper-social organizations and its executives no longer plan and control organizational messaging.

Question 37

The documents in content management systems exist in isolation from each other.

Question 38

One of the goals of knowledge management is to help employees solve problems.

Question 39

What are the characteristics of a hyper-social organization?

Question 40

Custom content management applications are expensive to develop and maintain.