Deck 29: Business Process Management

Question 1

Which of the following steps is the most appropriate,if a company decides to accept more risk and sell to companies with lower credit scores?

A) modifying the credit checking process
B) implementing different ways of checking credit
C) approval of the special terms before checking the credit
D) shipping the inventory directly from the manufacturer, to lower the credit

Answer 1

C

Question 2

Which of the following is the first step in processing a purchase order?

A) checking customer credit
B) approving special terms
C) verifying availability
D) preparing quotation

Answer 2

D

Question 3

In which of the following situations may credit checking be the first step in the procedure of processing an order?

A) during recession
B) during a merger
C) during an acquisition
D) during an amalgamation

Answer 3

A

Question 4

In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?

A) when the organization plans to develop the business process
B) when an organization actively seeks to change business processes
C) when the organization waits and lets the need for change just happen to them
D) when the organization plans to update its business process

Question 5

Which of the following is an example of a departmental scope?

A) supply chain management
B) enterprise resource management
C) accounts payable
D) customer relationship management

Question 6

Which of the following statements is true of process problems?

A) The task of solving a process problem is ideally given to systems analysts.
B) An as-is diagram for business processes exists in all organizations.
C) Business analysts prefer to use process schematics instead of Business Process Modeling Notation.
D) When a business process has simply evolved, it's possible that no one knows the entire process.

Question 7

Business process management (BPM)cannot be applied for nonprofit organizations.

Question 8

A company stops stocking an item but procures it directly from the manufacturer: This implies that the company has made a change in its ________.

A) product line
B) supply chain
C) credit policy
D) distribution structure

Question 9

In which of the following types of BPM scopes does problem resolution occur via committee and policy?

A) functional
B) departmental
C) inter-enterprise
D) enterprise

Question 10

Which of the following statements is true about the relationship between business processes and information systems?

A) Business processes and information systems have the same purpose.
B) An IS in an organization is used by only one business process.
C) Every activity in a business process is a component of an IS.
D) All the elements of an IS are a part of the organization's business processes.

Question 11

Which of the following statements is true about choosing whether to develop information systems or business processes first?

A) For a business process that is being constructed, building an IS after creating the business process is likely to cause problems.
B) If an information system is built after the creation of business processes, other business processes that use the same IS can be integrated easily.
C) If business processes are built after the IS development process, activities that are not part of the IS may not be considered.
D) If an information system is built first, the development team should determine the requirements by itself.

Question 12

Which of the following statements is true about designing,creating,and implementing a new business process?

A) Process changes that don't work can be undone easily.
B) Computer simulation of alternative processes is inexpensive.
C) During the system development process, there is a risk that the technology may change.
D) Resolution of implementation problems is easier for enterprise processes.

Question 13

A customer's credit is checked before checking availability of goods in order to ________.

A) increase the rate of credit approval of customers
B) arrange for the special terms requested
C) prevent the wastage of shipping-verification labor
D) align the processes with organizational goals

Question 14

A(n)________ is a collection of data.

A) inventory
B) repository
C) role
D) data flow

Question 15

A substantial change in the business environment,like the onset of a recession,might mean that checking credit becomes unnecessary.

Question 16

While processing a purchase order,if the customer's request for special terms is disapproved,the cost of checking availability and credit is wasted.

Question 17

Which of the following is the first step in the business process management (BPM)cycle?

A) creating system components
B) creating models of business processes
C) implementing the needed business processes
D) assessing business process effectiveness

Question 18

A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.

Question 19

Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.

Question 20

The credit-check process is independent of the inclusion or exclusion of new categories of customers.

Question 21

ERP vendors do not include business processes as a part of the software package.

Question 22

Give an example to illustrate how business processes fail to work when misaligned with the organization's goals.

Question 23

Describe business process management (BPM)in brief.

Question 24

Some business processes consist of activities that do not involve information systems.

Question 25

Creating computer programs and designing databases in-house is more affordable than buying off-the-shelf software.

Question 26

Business processes and information systems overlap.

Question 27

Business processes and information systems are synonymous terms.

Question 28

If employees are already using an IS,one way of adjusting role resources is to improve the information system so as to facilitate the new process.

Question 29

The difficulty of creating the as-is process diagram depends on the sophistication of the organization.

Question 30

The relationship of information systems and business processes is always one-to-many.

Question 31

A business process need not use just one information system.

Question 32

An information system that processes a particular database will be used by only one business process.

Question 33

A procedure is a component of an information system and is embedded within a process activity.

Question 34

An application that includes business processes as part of the package requires time for integration and training.

Question 35

How can a change in customers,product lines,and supply chains affect business processes?

Question 36

An advantage of an ERP system is that to implement it,an organization must attempt to do everything at once.

Question 37

What are the three principles that relate business processes and information systems?

Question 38

Both information systems and business processes can be purchased off-the-shelf.

Question 39

The resolution of implementation problems can be difficult for enterprise and inter-enterprise processes because there is no recognized authority to enforce solutions.

Question 40

An application that works for the business processes developed initially is likely to include functions that will cater to business processes designed in the future.