Deck 3: Global Supply Chain Quality and International Quality Standards

Question 1

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to partners?

A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) business results
E) operations focus

Answer 1

E

Question 2

The ________ environment facing globalizing corporations refers to cultural factors such as language, business customs, customer preferences, and patterns of communication.

A) task
B) social
C) physical
D) global
E) economic

Answer 2

B

Question 3

Which of the following categories is not a criterion for the Malcolm Baldrige Award?

A) Internet competencies
B) operations focus
C) strategic planning
D) business results
E) leadership

Answer 3

A

Question 4

Which of the following Baldrige criteria focuses on how a firm assesses the relative importance of product or service features?

A) operations focus
B) business results
C) customer focus
D) leadership
E) strategic planning

Question 5

By changing their ________ environment, firms locate themselves near to or far away from natural resources.

A) economic
B) task
C) physical
D) global
E) social

Question 6

Which of the following Baldrige criteria requires the applicant to outline what the firm is doing to fulfill its responsibility as a corporate citizen?

A) business results
B) operations focus
C) strategic planning
D) leadership
E) customer focus

Question 7

Which of the following Baldrige criteria examines key aspects such as customer focus in design, work system, design for services and products, support processes, and processes relating to
Partners?

A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) business results
E) operations focus

Question 8

The model for the Baldrige consists of ________ interrelated categories that compose the organizational system for performance.

A) four
B) five
C) six
D) seven
E) eight

Question 9

What is the first step for a firm applying for the Baldrige award?

A) a review of financial statements
B) quality assessment
C) a site-visit by examiners
D) eligibility determination
E) consensus review

Question 10

The portion of a firm's environment that has to do with the operating structure that the firm encounters when globalizing is called the ________ environment.

A) global
B) physical
C) social
D) task
E) economic

Question 11

What is the major reason for the decrease in the number of applicants for the Malcolm Baldrige Award?

A) decline in the prestige associated with the award
B) high application fee
C) difficulty associated with winning the award
D) lack of legitimacy of the award criteria
E) low focus on quality

Question 12

Which of the following Baldrige criteria is used to evaluate the extent to which top management is personally involved in creating and reinforcing goals, values, directions, and customer involvement?

A) workforce focus
B) leadership
C) strategic planning
D) operations focus
E) business results

Question 13

In the ________ approach, the scores required to win the state awards are lower than those for the national awards.

A) multilevel
B) Baldrige quality
C) Baldrige-lite
D) full-Baldrige
E) consensus

Question 14

The ________ approach uses the Baldrige criteria but with a simplified process or application.

A) Baldrige quality
B) consensus
C) full-Baldrige
D) Baldrige-lite
E) multilevel

Question 15

________ allows foreign firms to sell in restricted markets while using the design of the original designer.

A) Exporting
B) Franchising
C) Licensing
D) Importing
E) Partnering

Question 16

The basis of the Baldrige model is ________.

A) operations management
B) information and analysis
C) accounting and finance
D) statistical process control
E) Six Sigma

Question 17

In the multilevel approach, the top level includes the ________ approach.

A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite

Question 18

Which of the following Baldrige criteria involves developing an internal environment conducive to full participation and personal growth, including human resources development?

A) workforce focus
B) strategic planning
C) measurement, analysis, and knowledge management
D) customer focus
E) leadership

Question 19

What is the main purpose of a Baldrige site visit?

A) to introduce the selection committee to the top management team of the contending firm
B) to formally congratulate an award winner
C) to verify and clarify those portions of the Baldrige application having the greatest impact on the judges' scores
D) to discuss the outcome of the evaluation process
E) to collect additional information on each of the seven evaluation criteria

Question 20

________ produce their products and ship them internationally.

A) Exporters
B) Licensors
C) Franchisors
D) Importers
E) Retailers

Question 21

With respect to the five S's, standardizing locations for tools, files, equipment, and all other materials is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 22

________ was fundamental in helping Toyota reduce waste.

A) Genichi Taguchi
B) Kaoru Ishikawa
C) Shigeo Shingo
D) Armand Feigenbaum
E) Philip Crosby

Question 23

With ________ inspection, all work is inspected at each stage of the manufacturing process, and the workers inspect their own work.

A) in-process
B) multi-level
C) dynamic
D) continuous
E) line-stop

Question 24

The ________ for quality was established in 1951 by the Japanese Union of Scientists and Engineers.

A) Deming Prize
B) Juran Prize
C) Ishikawa Prize
D) Taguchi Prize
E) Baldrige Prize

Question 25

With respect to the five S's, discipline in maintaining the prior four S's is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 26

A productive system whose focus is on optimizing processes through the philosophy of continual improvement is called ________.

A) lean manufacturing
B) reengineering
C) benchmarking
D) just-in-time production
E) statistical process control

Question 27

The first view of lean manufacturing is a philosophical view of ________.

A) strategic planning
B) waste reduction
C) inventory control
D) product development
E) reengineering

Question 28

Which of the following is a category of the Deming Prize?

A) information analysis
B) workforce focus
C) strategic planning
D) partnerships and resources
E) customer results

Question 29

________ are natural work teams made up of workers who are empowered to improve work processes and are used by Japanese companies to involve employees in improving processes and process capability.

A) Empowerment task forces
B) Cross-functional teams
C) Horizontal task forces
D) Vertical task forces
E) Quality circles

Question 30

The N = 2 technique is an alternative to ________.

A) in-process inspection
B) acceptance sampling
C) statistical process control
D) benchmarking
E) quality control

Question 31

________ means that all levels of management and workers are actively involved in quality.

A) Vertical deployment
B) Cross-functional deployment
C) Horizontal deployment
D) Multi-level deployment
E) Parallel deployment

Question 32

________ means that all departments are involved in quality.

A) Vertical deployment
B) Cross-functional deployment
C) Horizontal deployment
D) Multi-level deployment
E) Parallel deployment

Question 33

With respect to the five S's, neatness that is achieved by straightening offices and work areas is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 34

The Deming Prize is awarded to individuals and groups who have contributed to the field of ________.

A) lean manufacturing
B) quality control
C) sales management
D) just-in-time production
E) strategic planning

Question 35

Which of the following is a category of the European Quality Award?

A) policy deployment
B) operations focus
C) information analysis
D) partnerships and resources
E) human resources development

Question 36

With respect to the five S's, organizing by getting rid of the unnecessary files, forms, and other materials is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 37

With respect to the five S's, cleaning plant and equipment to eliminate dirtiness that can hide or obscure problems is called ________.

A) seiri
B) seiton
C) seiso
D) seiketsu
E) shetsuke

Question 38

In the multilevel approach, the second level includes the ________ approach.

A) consensus
B) full-Baldrige
C) strategic
D) Baldrige quality
E) Baldrige-lite

Question 39

Which of the following is not one of Shingo's seven wastes?

A) waste of stocks
B) waste of funds
C) waste of motion
D) waste of transportation
E) waste of waiting

Question 40

Which of the following is a category of the Baldrige Award?

A) policy development
B) information analysis
C) workforce focus
D) partnerships and resources
E) management system

Question 41

The Baldrige criterion that evaluates the extent to which top management is personally involved in creating and reinforcing goals is the leadership category.

Question 42

By licensing, a U.S. firm can allow foreign firms to sell in restricted markets while using the design of the original designer.

Question 43

The Baldrige criteria permit goal-based diagnosis.

Question 44

The Baldrige Award is restricted to firms in the manufacturing sector.

Question 45

The Baldrige criteria are nonprescriptive and adaptable.

Question 46

What is the first step in the registration process for ISO 9000:2008?

A) inquiry
B) client contract
C) phase 1 audit
D) certification audit
E) process audit

Question 47

The Baldrige criteria specify which tools, techniques, or organization a company should use to improve.

Question 48

Customer focus involves developing an internal environment conducive to full participation and personal growth, including human resources development.

Question 49

Each of the seven major Baldrige Award categories is divided into items and areas to address.

Question 50

With growing economies in many parts of the world, firms need to globalize to participate in these markets.

Question 51

Market diversity drives the need for culture-specific research and development.

Question 52

For a firm applying for the Baldrige Award, the first step is eligibility determination.

Question 53

The physical environment facing globalizing corporations refers to cultural factors such as language and business customs.

Question 54

Importers produce their products and ship them internationally.

Question 55

The idea behind ________ is that the worst condition a machine should ever be in is on the day you purchase the machine.

A) quality circles
B) vertical deployment
C) line-stop authority
D) horizontal deployment
E) preventive maintenance

Question 56

________ is the European standard for quality that has been expanded worldwide.

A) ISO 9000:2005
B) ISO 9000:2008
C) ISO 9001:2000
D) ISO 9004:2009
E) ISO 14001:2004

Question 57

The social environment of the firm has to do with the operating structure that the firm encounters when globalizing.

Question 58

The benefits of licensing and partnering are that the exporting firm does not have to globalize to make sales in international markets.

Question 59

Through licensing, firms are able to reach international markets without having to establish international supply chains or marketing arms.

Question 60

The focus of ISO 9000:2008 is to ________.

A) encourage the adoption of total quality management in Europe
B) reward European firms that embrace quality management techniques
C) provide a standardized format for firms to document their quality systems in order to facilitate trade
D) teach European firms the importance of quality management
E) provide a framework for organizational improvement and change

Question 61

Kaoru Ishikawa was fundamental in helping Toyota to reduce waste.

Question 62

Horizontal deployment means that all levels of management and workers are actively involved in quality.

Question 63

The top level in the multilevel approach includes the Baldrige-lite approach.

Question 64

Lean manufacturing is a productive system whose focus is on optimizing processes through the philosophy of continual improvement.

Question 65

The Baldrige-lite approach uses the Baldrige criteria but with a simplified process or application.

Question 66

The scoring summary in the feedback report is a synthesis of the most important strengths and areas for improvement for each of the seven Baldrige categories.

Question 67

The examiners for the Baldrige Award demonstrate their commitment to its core values by being willing to give up approximately 10% of their year to serve on the board with no compensation.

Question 68

Leadership and strategy are categories of the European Quality Award.

Question 69

The Japanese approach follows the policy that when problems exist in business, the first reflex is to hide the problems as though they do not exist.

Question 70

Customer focus and workforce focus are categories of the Deming Prize.

Question 71

With in-process inspection, all work is inspected at each stage of the process, and the workers inspect their own work.

Question 72

Information analysis is a category of the Baldrige Award.

Question 73

In the full-Baldrige approach, the scores required to win the state awards are higher than those for the national awards.

Question 74

The main purpose of a Baldrige site visit is to collect additional information on each of the seven evaluation criteria.

Question 75

The first view of lean manufacturing is a philosophical view of waste reduction.

Question 76

The idea behind preventive maintenance is that the worst condition a machine should ever be in is on the day it is purchased.

Question 77

The Deming Prize is awarded to individuals and groups who have contributed to the field of quality control.

Question 78

The number of applicants for the Baldrige Award has decreased due to the lack of legitimacy of the award criteria.

Question 79

The N=2 technique is an alternative to acceptance sampling.

Question 80

The visibility technique used by the Japanese is called andon, or warning lights.