Deck 9: Managing Supplier Quality in the Supply Chain

Question 1

Which of the following steps for supplier development occurs when there is an agreement about how the supplier needs to improve and where?

A) identify key projects
B) monitor status and modify strategies
C) define details of agreement
D) form cross-functional teams
E) identify critical products and services

Answer 1

A

Question 2

Which of the following services is not included in supplier relationship management systems?

A) supplier scorecarding
B) spend analytics
C) gap analysis
D) sourcing execution
E) procurement execution

Answer 2

C

Question 3

________ reduces the exposures of having a single supplier.

A) Dual sourcing
B) Selective sourcing
C) Multiple sourcing
D) Generic sourcing
E) Constricted sourcing

Answer 3

A

Question 4

The ISO/TS 16949 standard applies only to ________ companies.

A) telecom
B) automotive
C) aviation
D) healthcare
E) information technology

Question 5

In ________, the number of approved suppliers is reduced to just a few.

A) multiple sourcing
B) generic sourcing
C) dual sourcing
D) constricted sourcing
E) selective sourcing

Question 6

________ is often recorded on report cards in which potential suppliers are rated based on criteria such as quality, technical capability, or ability to meet schedule demands.

A) Supplier segmentation
B) Supplier evaluation
C) Supplier assessment
D) Supplier estimation
E) Supplier differentiation

Question 7

The supplier development program developed by Chrysler, Ford, and General Motors as a single standard for certifying suppliers was called ________.

A) Targets for Excellence
B) Q1
C) business process reengineering
D) QS 9000
E) ISO 13485

Question 8

________ is a tool used by many firms to differentiate and discriminate between suppliers.

A) Supplier estimation
B) Supplier segmentation
C) Supplier differentiation
D) Supplier assessment
E) Supplier evaluation

Question 9

The ________ is a tool that disaggregates a firm into its core activities to help reduce costs and identity sources of competitiveness.

A) Delta model
B) value reference model
C) generic data model
D) demand chain
E) value chain

Question 10

________ is the term used to characterize the relationship between suppliers and customers when a high degree of linkages and interdependencies exist.

A) Supplier alliance
B) Customer coproduction
C) Supplier-customer interaction
D) Supplier linkage
E) Value partnering

Question 11

The ________ contains all the bureaucratic processes that are not part of the core activities.

A) front office
B) hidden factory
C) product vendor
D) back office
E) data center

Question 12

Which of the following is not a core activity in the value chain?

A) marketing and sales
B) operations
C) human resource management
D) service
E) inbound logistics

Question 13

________ is a system that aids customer and supplier communication by linking together supplier and customer information systems.

A) Value-added network
B) Telecommunication network services
C) Computer data transfer
D) Electronic data interchange
E) Data transmission network

Question 14

What is the first step for supplier development?

A) identify critical suppliers
B) identify key projects
C) define details of agreement
D) identify critical products and services
E) meet with supplier top management

Question 15

Which of the following best describes the hidden factory?

A) system that links together supplier and customer information systems
B) non-value-chain activities having costs but no effect on the customer
C) firms involved in outsourcing business activities
D) disaggregation of a firm into its core activities
E) value-chain activities that add value for the customer

Question 16

________ rely on external validation of quality programs.

A) Generic filters
B) Sole-source filters
C) Aggregate filters
D) Constricted filters
E) Extrinsic filters

Question 17

________ results in the suppliers being responsible for managing inventories and keeping inventory costs low.

A) Vendor-managed inventory
B) Supplier-generated inventory
C) Service level inventory
D) Production inventory
E) Economic order inventory

Question 18

Which of the following steps for supplier development involves cost, commitments of resources, metrics for improvement, project charters, accountability, and deliverables?

A) identify critical products and services
B) identify key projects
C) monitor status and modify strategies
D) identify critical suppliers
E) define details of agreement

Question 19

The linkage between a series of suppliers and consumers involves the complex interaction of ________.

A) inbound logistics and outbound logistics
B) marketing and sales
C) operations, sales, and services
D) logistics, systems, and human behavior
E) consumer behavior and interaction

Question 20

Many companies perform lengthy inspections of their suppliers that involve long-term visits and evaluations. These programs often called ________.

A) supplier segmentation programs
B) supplier assessment programs
C) supplier requirement programs
D) supplier evaluation programs
E) supplier certification programs

Question 21

ISO/TS 16949 does not specify the quality system requirements for the ________ of automotive-related products.

A) servicing
B) design and development
C) disposal
D) installation
E) production

Question 22

Which of the following sections of ISO/TS 16949 requires the management to provide infrastructure such as bricks and mortar, equipment, and support systems?

A) management responsibility
B) resource management
C) quality management system
D) product realization
E) measurement, analysis, and improvement

Question 23

Which of the following is not a section of ISO/TS 16949?

A) management responsibility
B) product realization
C) resource management
D) measurement, analysis, and improvement
E) supplier development

Question 24

Dual souring reduces the exposures of having a single supplier.

Question 25

________ is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

A) Customer relationship management
B) Supplier relationship management system
C) Supplier development system
D) Project management
E) Supply chain quality management

Question 26

Nonvalue chain activities typically have costs but no effect on the customer.

Question 27

________ is the technique used to verify that incoming goods from a supplier adhere to quality standards.

A) Acceptance sampling
B) Sole-source filtering
C) Electronic data interchange
D) Resource management
E) Supplier certification

Question 28

The final link in the value chain is the ultimate consumer of the product.

Question 29

For the ________ section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

A) management responsibility
B) measurement, analysis, and improvement
C) product realization
D) quality management system
E) resource management

Question 30

Single sourcing refers to narrowing down the list of approved suppliers for a single component to just a few suppliers.

Question 31

For the ________ section of ISO/TS 16949, the extent to which management is committed to the development and implementation of quality management, and continuous improvement is documented.

A) management responsibility
B) resource management
C) product realization
D) measurement, analysis, and improvement
E) quality management system

Question 32

Sole-source filters that are used in many companies rely on internal validation of quality programs.

Question 33

The ________ section of ISO/TS 16949 includes aspects such as purchasing, suppliers, control plans, setups, preventive maintenance, and traceability.

A) management responsibility
B) measurement, analysis, and improvement
C) product realization
D) quality management system
E) resource management

Question 34

The supply chain is a tool that disaggregates a firm into its core activities to help reduce costs and identify sources of competitiveness.

Question 35

Performing lengthy inspections of suppliers that involve long-term visits and evaluations are called supplier certification programs.

Question 36

The linkage between a series of suppliers and consumers in a value chain involves the complex interaction of operations, sales, and services.

Question 37

Managing inbound logistics in the supply chain involves working with suppliers who provide parts, raw materials, components, and services.

Question 38

Supplier segmentation is a tool used by many firms to differentiate and discriminate between suppliers.

Question 39

Inbound and outbound logistics are examples of supply-chain activities.

Question 40

For the ________ section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

A) measurement, analysis, and improvement
B) resource management
C) quality management system
D) product realization
E) management responsibility

Question 41

For the quality management system section of ISO/TS 16949, suppliers must recognize key processes and document these processes.

Question 42

For the measurement, analysis, and improvement section of ISO/TS 16949, the company needs to provide documentation that it can demonstrate product conformity and quality management system conformity.

Question 43

Key projects are identified when there is an agreement about how the supplier needs to improve and where.

Question 44

What is the function of the value chain?

Question 45

Electronic data interchange is a system that aids customer and supplier communication by linking together supplier and customer information systems.

Question 46

Customer relationship management is defined as a systems-based approach to performance improvement that leverages opportunities created by upstream and downstream linkages with suppliers and customers.

Question 47

The first step for supplier development is to identify critical suppliers.

Question 48

Customers help suppliers to increase setup times in an effort to reduce lead times.

Question 49

QS 9000 was a common standard adopted by Chrysler, General Motors, and Ford for certifying suppliers.

Question 50

Supplier relationship management systems have the capability to ensure contract compliance and reduce maverick spending.

Question 51

The certification program developed by General Motors was called Q1.

Question 52

Resource management is the technique used to verify that incoming goods from a supplier adhere to quality standards.

Question 53

Acceptance sampling is required when dealing with extremely sensitive products that can be damaged easily.

Question 54

The resource management section of ISO/TS 16949 includes aspects such as purchasing and control plans.

Question 55

Differentiate between single sourcing and dual sourcing.

Question 56

Supplier audits tend to have the developmental component that is found in supplier development programs.

Question 57

The ISO/TS 16949 standard applies only to healthcare companies.

Question 58

Describe the concept of supplier evaluation.

Question 59

Vendor-managed inventory results in the supplier being responsible for managing inventories and keeping inventory costs low.

Question 60

Describe the concept of the "chain of customers."

Question 61

State the seven steps for supplier development.

Question 62

Explain the ISO/TS 16949 standard.

Question 63

What is electronic data interchange?

Question 64

Define acceptance sampling and give examples of when acceptance sampling is needed

Question 65

List the capabilities of supplier relationship management systems in SAS ERP systems.