Deck 1: The Business of Dentistry

Question 1

Choose the definition that correlates with each term below.
Multidirectional culture

A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.

Answer 1

Cross-departmental communication to achieve goals

Question 2

Choose the definition that correlates with each term below.
Task culture

A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.

Answer 2

Teams formed to solve problem

Question 3

Choose the definition that correlates with each term below.
Process culture

A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.

Answer 3

Feedback does not exist in this environment.

Question 4

_____ percent of people who fail at their jobs do not work well with their coworkers.

A) Fifty
B) Sixty
C) Seventy
D) Eighty

Question 5

Management is defined as:

A) the process of providing quality care for the patient.
B) the act of leading a team of persons to accomplish goals and objectives.
C) an enterprise in which one is engaged to achieve a livelihood.

Question 6

A dental practice mission statement should state how the practice is managed and the role of staff and patients.

Question 7

Financial activities should take place in the clinical area of the dental office.

Question 8

Patients rate service as the most important thing they can receive.

Question 9

Successful dentists do not take risks with their dental practice. Remaining status quo will result in success.

A) The first statement is true; the second statement is false.
B) The first statement is false; the second statement is true.
C) Both statements are true.
D) Both statements are false.

Question 10

Dentistry is a team-oriented business.

Question 11

The ___ is commonly the leader of the dental office.

A) dentist
B) dental assistant
C) dental hygienist
D) administrative assistant

Question 12

All of the following are characteristics of successful risk taking except:

A) trusting your abilities.
B) overcoming fear of mistakes.
C) going it alone.
D) being open-minded.

Question 13

Organizational culture is:

A) an attitude.
B) one's experiences.
C) one's beliefs.
D) all of the above.

Question 14

Providing employees with information to help them increase their productivity within the dental office is an example of:

A) harassment.
B) empowerment.
C) delegation.
D) reorganizing.

Question 15

Choose the definition that correlates with each term below.
Blame culture

A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.

Question 16

A person's values are established from his or her background or previous experiences.

Question 17

Choose the definition that correlates with each term below.
Power culture

A)Teams formed to solve problem
B)Authoritarian leadership
C)Feedback does not exist in this environment.
D)Cross-departmental communication to achieve goals
E)Fear and distrust exist in this environment.