Deck 11: Appointment Management Systems

Question 1

Which of the following types of treatment are commonly dovetailed in an appointment schedule?

A) Dental laminate preparation
B) Oral prophylaxis
C) Denture adjustment
D) Crown preparation

Answer 1

Denture adjustment

Question 2

Which of the following units of time are not common increments found in a dental appointment system?

A) 10 minutes
B) 15 minutes
C) 30 minutes

Answer 2

30 minutes

Question 3

Which time of day is considered most appropriate when treating young children?

A) Just prior to nap time
B) Immediately following nap time
C) Early morning
D) Late in the day

Answer 3

Early morning

Question 4

A "buffer" is used in the appointment scheduler for:

A) emergency dental appointments.
B) busy periods of the morning.
C) busy periods of the afternoon.
D) all of the above.

Question 5

When scheduling appointments for a porcelain-fused-to-metal crown, what is the minimum number of appointments needed?

A) One
B) Two
C) Three
D) Four

Question 6

The dentist informs you that the patient will need two appointments to complete a porcelain-fused-to-metal crown. These appointments will be to:

A) prepare the tooth and try on the crown.
B) prepare the tooth and take an impression.
C) prepare the tooth and seat the crown.
D) take diagnostic models and make a temporary/provisional crown.

Question 7

The objectives of good appointment book management include all except which of the following?

A) Maximize productivity
B) Reduce staff tension
C) Maintain concern for patient needs
D) Allow for minimum down time

Question 8

When a patient calls the office and wants to see the dentist immediately due to a dental emergency, what should you do?

A) Schedule the appointment for the same day
B) Schedule the appointment during a buffer period.
C) Ask the patient questions to determine the severity of the emergency.
D) Both b and c.

Question 9

The electronic appointment book contains daily schedules for the dentist. It also contains any telephone messages that have been left for the dentist.

A) The first statement is true and the second statement is false.
B) The first statement is false and the second statement is true.
C) Both statements are true.
D) Both statements are false.

Question 10

In reference to appointment management, prime time refers to:

A) the time during which the dentist performs the most expensive type of treatment.
B) the time most frequently requested by patients.
C) the first 2 hours of the daily schedule.
D) midday appointment times.

Question 11

An outline of a dental appointment book is referred to as a:

A) matrix.
B) binder.
C) context.
D) scale down.