Deck 12: Management Support Systems

Question 1

A database management system (DBMS) is used for creating,modifying,and maintaining the database in a decision support system (DSS).

Answer 1

True

Question 2

Structured decisions are challenging because they involve multiple criteria,and often users have to choose between conflicting objectives.

Answer 2

False

Question 3

Each type of management support system is designed with its own goals and objectives.

Answer 3

True

Question 4

In a decision support system (DSS),a managerial designer defines issues that involve the technological aspects of the system.

Question 5

A decision support system (DSS) should incorporate the human element as well as hardware and software.

Question 6

A decision support system (DSS) can do a follow-up assessment on how well a solution is performing.

Question 7

Information technologies are a major support tool for making unstructured decisions.

Question 8

A decision support system (DSS) typically provides support only for the managerial and higher organizational levels.

Question 9

Information technology provides a high level of support for the design phase of the decision-making process.

Question 10

Unstructured decisions are often used in sales forecasting.

Question 11

Generally,information technologies are more useful in the design phase than in the intelligence and choice phases.

Question 12

In the design phase of the decision-making process,a decision maker examines an organization's environment for conditions that need decisions.

Question 13

Improving communication and expediting learning are among the main objectives of a decision support system (DSS).

Question 14

Criteria are goals and objectives that decision makers establish in order to achieve certain performance levels.

Question 15

A decision support system (DSS) should use both internal and external data.

Question 16

A decision support system (DSS) uses the what-if analysis feature to support decision making.

Question 17

Executive information system (EIS) designers should focus on simplicity when developing a user interface.

Question 18

The costs and benefits of decision support systems (DSSs) are easy to assess because these systems are focused on efficiency rather than effectiveness.

Question 19

In a decision support system (DSS),a model base management system (MBMS) performs tasks similar to a database management system (DBMS) in accessing,maintaining,and updating models in the model base.

Question 20

In a decision support system (DSS),the technical designer is the liaison between users and designers.

Question 21

Plant location is a type of _____ decision at the strategic management level.

A) uncommon
B) semistructured
C) unstructured
D) structured

Question 22

The costs of using group support systems (GSSs) are high as decision makers are made to travel more.

Question 23

_____ decisions can be automated because a well-defined standard operating procedure exists for these types of decisions.

A) Structured
B) Semistructured
C) Unstructured
D) Uncommon

Question 24

A merger is a type of _____ decision at the strategic management level.

A) automated
B) semistructured
C) unstructured
D) structured

Question 25

An executive information system (EIS) includes statistical analysis techniques for summarizing and structuring data.

Question 26

Related technologies for group support,such as electronic meeting systems (EMSs) and computer-mediated communication (CMC),are considered full-function GSSs because they contain decision-making tools.

Question 27

Sales forecasting is an example of a(n) _____ task.

A) structured
B) semistructured
C) unstructured
D) automated

Question 28

A geographic information system (GIS) can integrate maps and database data with queries.

Question 29

_____ decisions are typically one-time decisions,with no standard operating procedure pertaining to them.

A) Structured
B) Semistructured
C) Unstructured
D) Automated

Question 30

Record keeping,payroll,and simple inventory problems are examples of _____ tasks.

A) structured
B) semistructured
C) unstructured
D) uncommon

Question 31

In the context of electronic meeting systems,the main drawback of video teleconferencing is that participants cannot share text and graphics.

Question 32

The administrative and builder modules of an executive information system (EIS) cannot be combined into a single module.

Question 33

Setting queue priorities is a type of _____ decision at the operational management level.

A) structured
B) semistructured
C) unstructured
D) automated

Question 34

When benefits are intangible,the design team should associate the benefit with a measurable factor,such as increased sales.

Question 35

Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries.

Question 36

The most notable disadvantage of a Web-based group support system (GSS) is its inability to use open network standards.

Question 37

Real-time computer conferencing used in electronic meeting systems includes video capability.

Question 38

_____ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

A) Ad hoc
B) Semistructured
C) Unstructured
D) Manual

Question 39

Resolving conflicts between two divisions is a type of _____ decision at the tactical management level.

A) automated
B) semistructured
C) unstructured
D) structured

Question 40

Research and development is an example of a(n) _____ decision.

A) structured
B) semistructured
C) unstructured
D) automated

Question 41

In the _____ phase of the decision-making process,an organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.

A) intelligence
B) design
C) choice
D) implementation

Question 42

In the _____ phase of the decision-making process,the objective is to define criteria for the decision,generate alternatives for meeting the criteria,and define associations between the criteria and the alternatives.

A) intelligence
B) design
C) choice
D) implementation

Question 43

During the _____ phase of the decision-making process,a decision maker examines the organization's environment for conditions that need decisions.

A) intelligence
B) design
C) choice
D) implementation

Question 44

The _____ component of a decision support system (DSS) includes mathematical and statistical models that,along with the database,enable a DSS to analyze information.

A) user interface
B) DSS engine
C) model base
D) database model

Question 45

The intervention aspect of a(n) _____ reduces communication barriers and introduces order and efficiency into situations that are inherently unsystematic and inefficient.

A) executive information system (EIS)
B) decision support system (DSS)
C) group support system (GSS)
D) geographic information system (GIS)

Question 46

Which of the following tasks is performed by managers for which an executive information system (EIS) is useful?

A) Communicating via videoconferencing
B) Working in groups
C) Tracking inventory
D) Spotting trends

Question 47

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show the location of an airport?

A) Points
B) Lines
C) Areas
D) Regions

Question 48

In the decision support system (DSS) environment,a _____ focuses on how the DSS is implemented and usually addresses questions about data storage,file structure,user access,response time,and security measures.

A) managerial designer
B) technical designer
C) model builder
D) database builder

Question 49

According to Peter G.Keen,a former MIT professor,which of the following is a benefit of a decision support system (DSS)?

A) Easy assessment of costs and benefits
B) Ability to cause improvements
C) Focus on efficiency rather than effectiveness
D) Fast response to unexpected situations

Question 50

The _____ module of an executive information system (EIS) is responsible for managing data access.

A) administrative
B) builder
C) tracking
D) runtime

Question 51

The _____ module of an executive information system (EIS) is responsible for using the system.

A) administrative
B) builder
C) tracking
D) runtime

Question 52

A(n) _____,which is used in the choice phase of the decision-making process,help sort through possible solutions to choose the best one for an organization.

A) decision support system
B) supply chain management system
C) electronic meeting system
D) geographic information system

Question 53

The _____ module of an executive information system (EIS) is used by developers to configure data mapping and screen sequencing.

A) administrative
B) builder
C) tracking
D) runtime

Question 54

In the decision support system (DSS) environment,the _____ acts as a liaison between users and designers.

A) managerial designer
B) technical designer
C) model builder
D) database builder

Question 55

An executive information system (EIS) is a branch of _____.

A) decision support system (DSS)
B) group support systems (GSSs)
C) geographic information system (GIS)
D) customer relationship management (CRM)

Question 56

The _____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.

A) intelligence
B) design
C) choice
D) implementation

Question 57

In the decision support system (DSS) environment,a _____ is responsible for specifying data requirements,what models are needed,how these models might be used,and how users want to view the results.

A) managerial designer
B) technical designer
C) model builder
D) database builder

Question 58

Semistructured and unstructured decisions are challenging because they:

A) involve multiple criteria.
B) rely heavily on information technology.
C) require automation.
D) are programmable tasks.

Question 59

_____ comprise the most important category of roles in a decision support system (DSS) environment because they are the ones using the DSS.

A) Programmers
B) Designers
C) Users
D) Database administrators

Question 60

The DSS _____ is a component of a decision support system (DSS),which manages and coordinates the other major components.

A) database
B) engine
C) model base
D) user interface

Question 61

During the _____ phase of the decision-making process,ideas are converted into actions.

Question 62

Which of the following factors is important to ensure that key decision makers are involved in designing a management support system (MSS)?

A) Clearly defining objectives and benefits
B) Keeping lines of communication open
C) Identifying executives' information needs
D) Designing a flexible system

Question 63

During the _____ phase of the decision-making process,the best and most effective course of action is selected

Question 64

In the decision support system (DSS) environment,a(n) _____ is responsible for supplying information on what a model does,what data inputs it accepts,how the model's output should be interpreted,and what assumptions go into creating and using the model.

Question 65

A(n) _____ is a branch of decision support systems (DSSs) that gives executives easy access to internal and external data and typically includes "drill-down" features and a digital dashboard for examining and analyzing information.

Question 66

Dispatching personnel and equipment to crime and fire locations is a part of the ____ geographic information system (GIS) application.

A) transportation and logistics
B) urban planning
C) government
D) insurance

Question 67

The _____ analysis feature of a decision support system (DSS) monitors the performance of variables that are outside a defined range.

Question 68

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a particular zip code or a large tourist attraction?

A) Points
B) Lines
C) Areas
D) Intersections

Question 69

_____ is software that helps a team of decision makers work with the same application,regardless of their locations.

Question 70

_____ technologies are a major support tool for making structured decisions.

Question 71

A(n) _____ is an interactive information system consisting of hardware,software,data,and models (mathematical and statistical) designed to assist makers in an organization.

Question 72

In a typical organization,_____ decisions are often used in capital acquisition analysis and computer configuration.

Question 73

Tracking changes in ridership on mass-transit systems is a part of the _____ geographic information system (GIS) application.

A) transportation and logistics
B) government
C) education planning
D) urban planning

Question 74

_____ use computer and communication technologies to formulate,process,and implement a decision-making task and can be considered a kind of intervention technology that helps overcome the limitations of team interactions.

Question 75

The different types of information systems developed to support certain aspects and types of decisions are collectively called _____.

Question 76

Which of the following geographic objects of a geographic information system (GIS) is most likely used to show a street or a river?

A) Points
B) Lines
C) Areas
D) Regions

Question 77

Most executive information systems (EISs) include a(n) _____,which integrates information from multiple sources and presents it in a unified,understandable format,which often includes charts and graphs.

Question 78

_____ is a feature of electronic meeting systems that combines the advantages of video teleconferencing and real-time computer conferencing.

Question 79

A(n) _____ captures,stores,processes,and displays information in a topographical context,such as showing the location of all streetlights on a map.

Question 80

The _____ component of a decision support system (DSS) enables the DSS to perform data analysis operations.