Deck 10: Key Areas of Organizational Training

Question 1

The SBI case at the beginning of Chapter 10,where the women were treated so differently than the men,took place in the

A)1950's.
B)1960's.
C)1990's.
D)It did not take place;it was made up to make a point.

Answer 1

C

Question 2

The "quid pro quo" type of sexual harassment involves

A)using profanity in front of the opposite sex.
B)unwanted touching by another employee.
C)an offer of some job perks by a supervisor in exchange for sexual favors.
D)Both A & B.
E)All of the above.

Answer 2

C

Question 3

There is some evidence that sexual harassment charges can influence the value of a company's stock by

A)about half a percent.
B)between one and two percent.
C)between 5 and 30 percent.
D)there is no such evidence of an impact on stock price.

Answer 3

C

Question 4

Which of the following is NOT an advantage of having an effective diverse workforce?

A)Larger applicant pool
B)Lower costs
C)Access to more markets
D)Creative problem solving
E)They are all advantages

Question 5

Which of the following statements about orientation is true?

A)An orientation is one type of training where a TNA makes no sense as the attendees are not even with the company yet.
B)To be effective,orientations need to span at least two days to have any impact.
C)Orientations need to focus on the skill training necessary for the job in question.
D)None of the above is true.

Question 6

Some of the issues an orientation should cover are

A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.

Question 7

According to the text,in the early years many team efforts failed because

A)there was no real interest in having them work.
B)orientation training was never done.
C)teams were expected to do too much.
D)there was a lack of refresher training.
E)All of the above are true.

Question 8

Advantages of teamwork include

A)Increased productivity.
B)Improved job satisfaction.
C)Lower absenteeism.
D)Both A & B.
E)All of the above.

Question 9

Which of the following statements regarding sexual harassment is true?

A)Most of the Fortune 500 companies must be doing something right as they have not had sexual harassment complaints.
B)A U.S.survey on sexual harassment reported that 15 percent of males said they were sexually harassed on the job.
C)A U.S.survey on sexual harassment reported that 85 percent of females said they were sexually harassed on the job.
D)Sexual harassment claims remain high because companies are not doing much to stop it since evidence from court cases shows it is not expensive,even when you lose.

Question 10

Research demonstrates that attendance at an orientation

A)leads to higher likelihood of adopting organizational goals and values.
B)does not have any impact on job satisfaction.
C)reduces role ambiguity but not anxiety.
D)Both A & B.
E)All of the above.

Question 11

The text lists ____ major types of teams.

A)three
B)five
C)nine
D)twelve

Question 12

Effective orientations are successful in

A)reducing turnover.
B)improving job performance.
C)providing job skills training.
D)Both A & B.
E)All of the above.

Question 13

Which of the following statements is true?

A)The turnover of women in salaried jobs is about four times that of men.
B)The turnover of women is double that of men.
C)In the SBI case,it was clear to George Schaffer that Ms.Conner was not one of the best of the new hires.
D)Openness to dissimilarity is a concept that suggests we are all highly likely to rate those who are dissimilar to us lower than those who are not.

Question 14

A survey indicated that about ____ percent of organizations offer some type of sexual harassment training.

A)40
B)50
C)60
D)80

Question 15

In regards to sexual harassment training,which of the following is true?

A)There needs to be support from upper management.
B)Upper management does not need to be trained.
C)Non-management does not need to be trained.
D)A & B are true.

Question 16

Onboarding is a term that

A)refers to longer,more in-depth orientations.
B)refers to orientations focused on managers.
C)is used interchangeably with orientation.
D)All of the above.

Question 17

Onboarding is a term that means

A)taking on more responsibility.
B)buying into the corporate culture of an organization.
C)you have been selected for the job.
D)None of the above.

Question 18

The optimum length of an orientation

A)is two to three days.
B)is one day.
C)is one day with follow-up meetings.
D)depends on the objectives of the orientation.

Question 19

Which of the following statements about sexual harassment training is NOT true?

A)The first thing you do before development of any training is to put a sexual harassment policy and procedure into place.
B)Training needs to be only for supervisors as they are the ones that are likely to offend,and also the ones who need to be aware of how to investigate complaints.
C)Refresher training once a year is suggested to remind everyone of the importance of the issue.
D)You should have a written exam at the end of training to measure learning.

Question 20

A survey of Fortune 1000 organizations in North America indicated that about ______ percent use teams.

A)10
B)30
C)70
D)99.9

Question 21

Which of the following cultures is noted as Individualistic?

A)Greece
B)Mexico
C)Netherlands
D)Singapore

Question 22

If you have someone who was disabled and needs some special equipment to be effective in their job

A)You have a duty to accommodate,which means you need to provide this equipment.
B)If you can prove undue hardship because of the cost of the equipment and your limited resources,you do not need to provide the equipment.
C)You are not required to provide them with the equipment.
D)Both A & B.

Question 23

When training in other cultures

A)do not use ice breakers.
B)use exercises to get involvement.
C)have an orientation to the training that highlights the differences in North American training before using it in the training.
D)B & C.
E)All of the above.

Question 24

Which of the following is NOT a dimension of culture?

A)Time orientation
B)Individualism
C)Teamwork
D)Goal orientation

Question 25

Which of the following cultures is noted for its short-term orientation?

A)Japan
B)South Korea
C)India
D)Pakistan

Question 26

____ A TNA is not necessary in the development of an orientation

Question 27

In team training,who should be involved in the design of the evaluation phase?

A)The trainer
B)The supervisors
C)The team members
D)Both A & C

Question 28

Which of the following statements about the glass ceiling is true?

A)In 2004,only about two percent of the corporate offices of the Fortune 500 were filled by women.
B)Kraft Foods has about a quarter of its corporate positions filled by women.
C)Unions such as the Communication Workers have opposed any efforts to help females and insist the company operate on a strict seniority basis.
D)None of the above is true.

Question 29

Consider Mary,who is hearing impaired but able to speak and read lips.She applies for the job of accounting clerk.She has all the KSAs required for critical tasks.Although not a critical task,the job requires using the phone from time to time.Can the employer refuse to hire her on the basis of her inability to use a phone?

A)Yes,she needed to be able to hear clearly on the job.
B)Yes,if the employer can show that not answering the phone is a detriment to the business.
C)No,the company has a duty to accommodate her by buying a phone for the hearing impaired.
D)No,the company has a duty to accommodate her by providing an operation to improve her hearing.
E)None of the above.

Question 30

Which of the following statements is true?

A)In a culture with a passive orientation,employees are likely to value high salaries.
B)In a power tolerance culture,employees do not question decisions made by upper management.
C)Sweden and Norway have opposite goal orientations.
D)There are five dimensions along which individuals from different cultures seem to differ.
E)B & D Answer D
Difficulty Moderate
Page Ref 384-385

Question 31

____Diversity in the workforce creates tension

Question 32

The rate of expatriate failure in Japan is only 5% as compared to the U.S.,with a failure rate of _______.

A)more than 50%
B)20%
C)5-10%
D)None of the above

Question 33

Providing the basic literacy skills training

A)is necessary before more complex training is provided but itself it has no financial impact.
B)has a positive influence on safety.
C)results in a large drop in absenteeism.
D)has no impact on error rates.

Question 34

The typical type of training for any type of team is

A)strategic.
B)procedural.
C)declarative.
D)B & C.
E)All of the above.

Question 35

Which of the following statements about literacy is true?

A)About five percent of the North American workforce is functionally illiterate.
B)The main reason that employers need to upgrade new employees in literacy skills is that most new employees do not finish high school.
C)In the training of literacy skills,it is always best to use an outside consultant so employees will not feel embarrassed.
D)Graduates from high school often require remedial skills training.

Question 36

In developing literacy training,it is important to always

A)use a TNA.
B)ensure confidentiality.
C)use internal resources.
D)use the term "basic skills training."
E)Both A & B.

Question 37

Regarding expatriates,which statement is true?

A) Although in the 1970's expatriates returning from their assignment early (failures)was around 20 percent,that has dropped significantly since 2002.
B)To deal with failure rates,organizations have started hiring foreign nationals for overseas positions.
C)In general both Japan and the USA have similar failure rates for their expatriates.
D)Virtual expatriates are expatriates that move to the overseas country,but tend to do much of their dealings using a computer.

Question 38

Which of the following statements about training in different cultures is true?

A)Europeans look forward to North American style training with all its flash.
B)Russians in particular require training to be attention grabbing in order for them to be motivated to learn.
C)For Asians,training that relies on trainee involvement will fail miserably.
D)None of the above is true.

Question 39

____To be of some value,an orientation should be at least two to three days long.

Question 40

The MAIN obstacle to effective safety training is

A)it is often too complex to understand.
B)most companies see it as cost.
C)it is boring and trainees have difficulty paying attention.
D)too much is provided in too little time.

Question 41

____A hostile work environment is one type of sexual harassment

Question 42

____Those in a power tolerance culture may choose not to follow their leader if they believe it is not in their best interest.

Question 43

____ Sexual harassment training is only necessary for management as non-management employees are not able to sexually harass given their position in the organization.

Question 44

____Passive goal orientation is where behavior is focused on social relationships

Question 45

Lawsuits can be expensive,but what are some of the other reasons for making sure you have diversity training?

Question 46

Identify and describe the 5 dimensions of culture according to Hofstede.

Question 47

What is the value of orientation training? How can you make sure it is effective?

Question 48

____ Top management should not be involved in diversity training.

Question 49

____ In order to not be charged with unfair discrimination when promoting someone,you need to be sure you provided the opportunity for all qualified to get relevant training

Question 50

____A survey revealed only 30 percent of organizations provides some sort of sexual harassment training.

Question 51

____Diversity training focuses on understanding the differences between people of different backgrounds.

Question 52

____You always must accommodate someone with a disability,no matter what the cost.

Question 53

____Working in teams results in employees doing more meaningful work

Question 54

____ Diversity training is costly but even though there are no financial benefits,other outcomes make it a necessity.

Question 55

A company has 12,000 employees and is highly successful.Describe a step-by-step process for setting up an orientation which two supervisors per month will attend.