Deck 9: Communication

Question 1

Communication systems can ultimately affect an organization's productivity and creativity.

Answer 1

True

Question 2

Research has shown that network structure does not affect personal outcomes.

Answer 2

False

Question 3

Downward communication is necessary to provide job instructions and performance feedback.

Answer 3

True

Question 4

To send a message the sender must first encode it.

Question 5

Networks can be characterized by their density and centralization.

Question 6

A communication breakdown can occur in any part of the communication process.

Question 7

Networks affect organizational coordination, innovation, and performance.

Question 8

Once a message has been received the receiver does not need to decode it.

Question 9

The fundamental purposes of communication are to provide information and instructions, to influence others, and to integrate activities.

Question 10

IBM's virtual conference was more expensive than a face-to-face conference would have been.

Question 11

Z networks are examples of centralized networks.

Question 12

Feedback is the process through which the sender encodes the message
and sends it to the receiver.

Question 13

Upward communication flows from subordinate to supervisor.

Question 14

Only certain parts of the communication process are important.

Question 15

Encoded messages are sent through an encoded channel.

Question 16

Communication involves the sharing of information between two or more people to achieve a common understanding about an object or situation.

Question 17

The wheel and Y networks are more effective in accomplishing simple tasks.

Question 18

Downward communication refers to communication from supervisor to subordinate.

Question 19

The learning, information development, and social outcomes of IBM's virtual conference were much greater than they would have been with less rich substitutes for face-to-face interactions such as web chats, teleconferences, and videoconferences.

Question 20

Communication occurs at several different levels.

Question 21

To combat gossip, individuals who habitually traffic in irrelevant, unsubstantiated information should be ignored by management.

Question 22

Very few Fortune 500 companies use 360 degree multi-rater feedback to evaluate senior managers.

Question 23

Many CEOs and top executives of major companies now use personal blogs to communicate with associates, customers, and the general public.

Question 24

Managers should not be sensitive to information that travels through informal channels.

Question 25

During the great blackout of 2003, one company was able to use wireless technology to allow its employees to keep working using instant messaging.

Question 26

Informal communication can help build solidarity and friendships among associates.

Question 27

Billions of email messages are sent each day from company accounts.

Question 28

Research has found that associates' use of e-mail and instant messaging was highly dependent on their organization's norms for the use of these approaches.

Question 29

Richness depends on the availability of feedback.

Question 30

Upward communication is necessary to provide performance feedback.

Question 31

A group of low-level office workers continuously gossiping about their supervisor is an example of how gossip can be used to threaten someone's reputation.

Question 32

Horizontal communication takes place between and among people at the same level.

Question 33

Common channels for obtaining upward communication include grievance procedures and departmental meetings.

Question 34

Rumors are substantiated information of universal interest.

Question 35

Richness describes the amount of information a medium can convey.

Question 36

Interpersonal communication involves direct verbal or nonverbal interaction between two or more active participants.

Question 37

Informal communication is also known as the grapevine.

Question 38

Equivocal messages are those that can be interpreted in only one way.

Question 39

Upward communication is particularly easy in large organizations.

Question 40

Gossip is information that is presumed to be factual and communicated in public settings.

Question 41

Managers spend about 25% of their time in verbal communication, and it is estimated that they only understand about 50% of what is being communicated verbally to them.

Question 42

The lack of communication during Hurricane Katrina caused terrifying rumors to run rampant.

Question 43

Nonverbal communication provides information about the person's attitudes and emotional state.

Question 44

Between 60 to 90 percent of all interpersonal communication is nonverbal.

Question 45

A breakdown in the communication network is an example of an organizational barrier to effective communication.

Question 46

Nonverbal behavior is easier to control than verbal behavior.

Question 47

In Bulgaria, the United States' "no" signal means "I'm listening rather than "I disagree."

Question 48

Language fluency is one dimension of what is known as cultural fluency.

Question 49

Fleeting smiles are a nonverbal clue that someone is lying.

Question 50

Nonverbal communication takes place using spoken or written language.

Question 51

The ability to read body language to identify when someone is being deceptive is particularly important in business negotiations.

Question 52

Organizational barriers to effective communication include information overload, noise, and time pressures.

Question 53

Leaky behaviors are behaviors that we can control.

Question 54

An employer or potential employer cannot fire you or screen you out of the selection process based on information found on social networking sites or blogs.

Question 55

Two communication overload problems we face are: spamming and forwarding frenzies.

Question 56

In many Asian countries extended eye contact is preferred.

Question 57

In Japan, an open body posture is preferred.

Question 58

Many Asian cultures view being direct as rude and aggressive.

Question 59

Cross-cultural barriers to communication occur for one general reason: consistent noise.

Question 60

Nonverbal communication can be as important as or even more important than verbal communication.

Question 61

Differing perceptions and poor listening skills are common organizational barriers to effective communication..

Question 62

A communication audit examines an organization's internal and external communication to assess communication practices and needs.

Question 63

________is the process through which the receiver encodes the message received and sends it back to the original sender.

Question 64

The encoded message is sent through a communication ________.

Question 65

All of us have personal space surrounding our bodies.

Question 66

The fundamental purposes of communication are to provide information and instructions, to influence others, and to ________ activities.

Question 67

_________involves translating information into a message of a signal.

Question 68

Semantics refers to the meaning people attach to symbols such as words and gestures.

Question 69

IBM's virtual conference was ________ expensive than a face-to-face conference would have been.

Question 70

Communication involves the sharing of ________between two or more people to achieve a common understanding.

Question 71

Organizational communication is _________ with organizational effectiveness.

Question 72

The purpose of organizational communication is to facilitate the achievement of the organization's _______.

Question 73

The wheel and Y networks are examples of _________networks.

Question 74

The learning, information development, and social outcomes of IBM's virtual conference were __________ than they would have been with less rich substitutes for face-to-face interactions.

Question 75

Regulating information flow and timing is an irrelevant aspect to improving interpersonal communication.

Question 76

Managers spend only 10 percent of their time in verbal communication.

Question 77

Status differences can result from only organizational factors.

Question 78

Networks can be characterized by their _________ or ______.

Question 79

Communication is a two-way process.

Question 80

Two steps to effective listening are to stop talking and pay attention.