Deck 8: Quality Teamwork

Question 1

Virtual teams rarely meet face-to-face.

Answer 1

True

Question 2

Natural work teams are those teams with a specific mission to develop something new or to accomplish a complex task.

Answer 2

False

Question 3

Leadership teams are confined to a single department and cannot be crossfunctional.

Answer 3

False

Question 4

Members of natural work teams usually come from the same department or function.

Question 5

The steering committee has overall responsibility for the progress and success of the entire performance excellence effort.

Question 6

A team that remains intact over a period of time preserves and enhances its human capital.

Question 7

The work design structure in natural work teams is that work tasks are narrowly defined as they would be on an assembly line.

Question 8

Green Belts are functional employees who are trained in introductory Six Sigma tools and methodology and work on projects on a part-time basis.

Question 9

The focus of Six Sigma teams is only to address immediate problems.

Question 10

To be effective, a steering committee is usually made up of members from one part of the organization.

Question 11

Teams promote equality among individuals, encouraging a positive attitude and trust.

Question 12

Leadership teams are also known as quality councils.

Question 13

Self-managed teams have resulted in increased employee commitment to the organization and the ability to attract and retain the best people.

Question 14

Natural work teams are limited in scope to problems within a specific department.

Question 15

Autonomous work groups are natural work teams with broad responsibilities.

Question 16

Natural work teams make a great deal of sense in an organization devoted to process improvement.

Question 17

Teamwork enables various parts of the organization to work together in meeting customer needs that can seldom be fulfilled by employees limited to one specialty.

Question 18

Cross-functional teams are ineffective when it comes to implementing large-scale organizational changes.

Question 19

Juran advocated the use of steering committees, called quality councils, while Crosby suggested the use of quality improvement teams.

Question 20

Teams that improve quality performance quickly are more effective than those that take a long period of time to do so.

Question 21

With respect to the different types of teams in organizations, _____ teams are types of teams use a combination of Internet, e-mail, phone, fax, video conferencing, PC-to-PC connections, and shared computer screen technologies to get their jobs done.

A) problem-solving
B) natural work
C) project
D) virtual

Question 22

Team responsibilities and processes are often summarized in a team charter.

Question 23

With respect to the different types of teams in organizations, _____ teams consists of teams of workers and supervisors that meet to address workplace issues involving quality and productivity, or ad-hoc teams with a specific mission such as organizational design teams that act as architects of change.

A) problem-solving
B) natural work
C) leadership
D) project

Question 24

The likelihood of "boundary spanning" leading to devaluation of inputs from "outsiders" is greater when the team becomes more cohesive.

Question 25

A common problem among new teams is that they select problems that are not associated with important business or quality issues.

Question 26

An objection against performance appraisals is that the process is prevention-oriented rather than detection-oriented.

Question 27

Performance appraisal acts as a diagnostic tool and review process when they are based on the objectives of the work teams that support the organization.

Question 28

Which of the following best describes natural work teams?

A) Teams of workers and supervisors that meet to address workplace problems involving quality and productivity
B) Teams whose members communicate electronically, take turns as leaders, and jump in and out as necessary
C) Teams composed of people who work together every day to perform a complete unit of work
D) Work teams that cannot make and control their own decisions, but must rely on mamagement decisions

Question 29

With respect to the different types of teams in organizations, _____ teams are teams with a specific mission to develop something new or to accomplish a complex task.

A) self-managed
B) virtual
C) project
D) problem-solving

Question 30

Research has found that social category diversity positively influenced group member morale.

Question 31

With respect to the different types of teams in organizations, _____ teams typically work on routine business activities-managing an organization, building a product, or designing an electronic system-and are an integral part of how work is organized and designed.

A) supplementary
B) leadership
C) project
D) problem-solving

Question 32

Many organizations view team development as an important business process and manage it accordingly.

Question 33

Workgroups refer to people who work together in the same function.

Question 34

People from individualistic cultures appear to have more of the skills and attitudes that lead to the acceptance of SMTs.

Question 35

With respect to the different types of teams in organizations, _____ teams work more on an adhoc basis to address specific tasks or issues, often relating to quality improvement.

A) natural work
B) leadership
C) virtual
D) project

Question 36

Teams used in TQ efforts generally should be homogenous due to the heavy emphasis on creativity and fresh thinking in the tasks they face.

Question 37

With respect to the different types of teams in organizations, _____ teams lead quality initiatives in an organization and provide direction and focus.

A) project
B) natural work
C) leadership
D) virtual

Question 38

With respect to the different types of teams in organizations, _____ teams are work teams that are empowered to make and control their own decisions.

A) natural work
B) self-managed
C) virtual
D) project

Question 39

Newly empowered employees find problem selection most attractive as they consider it a platform to establish their own agenda.

Question 40

With respect to the different types of teams in organizations, _____ teams consist of members who communicate electronically, take turns as leaders, and jump in and out as necessary.

A) virtual
B) natural work
C) leadership
D) problem-solving

Question 41

In the absence of a supervisor, _____ teams often handle budgeting, scheduling, setting goals, and ordering supplies.

A) problem-solving
B) project
C) self-managed
D) virtual

Question 42

_____ are full-time Six Sigma experts who are responsible for Six Sigma strategy, training, mentoring, deployment, and results.

A) Green belts
B) Master black belts
C) Champions
D) Black belts

Question 43

_____ own Six Sigma projects and are responsible for their completion and results.

A) Team members
B) Green belts
C) Champions
D) Black Belts

Question 44

With respect to the several types of individuals in Six Sigma projects, _____ work across the organization to develop and coach teams, conduct training, and lead change, but are typically not members of Six Sigma project teams.

A) champions
B) green belts
C) black belts
D) master black belts

Question 45

_____ are fully-trained Six Sigma experts with up to 160 hours of training who perform much of the technical analyses required of Six Sigma projects, usually on a full-time basis.

A) Champions
B) Black belts
C) Green belts
D) Yellow belts

Question 46

History suggests that the concept of quality circles were first implemented by _____ at the Baltimore and Ohio Railroad as part of "The Cooperative Plan."

A) Joseph Juran
B) Philips Crosby
C) Daniel Willard
D) Edwards Deming

Question 47

Problem-solving teams are also called _____.

A) quality councils
B) quality circles
C) natural work teams
D) steering committees

Question 48

Natural work teams lead to _____ teams.

A) virtual
B) problem-solving
C) project
D) self-managed

Question 49

_____ are responsible for establishing overall quality policy and for guiding the implementation and evolution of quality throughout the organization.

A) Problem-solving teams
B) Virtual committees
C) Steering committees
D) Project teams

Question 50

Team members in a _____ team share responsibility for completing the job and are usually cross-trained to perform all work tasks and often rotate among them.

A) natural work
B) problem-solving
C) project
D) leadership

Question 51

_____ teams are fundamental to Six Sigma.

A) Virtual
B) Leadership
C) Project
D) Natural work

Question 52

_____ teams replace rather than complement the traditional organization of work.

A) Project
B) Virtual
C) Problem-solving
D) Natural work

Question 53

With respect to the several types of individuals in Six Sigma projects, _____ typically own the process that the project is focused on improving.

A) champions
B) master black belts
C) green belts
D) black belts

Question 54

Self-managed teams have resulted in _____ in organizations.

A) increased costs
B) varied job classifications
C) greater flexibility
D) slow response

Question 55

Self-managed teams are also known as _____ groups.

A) problem-solving
B) autonomous work
C) project
D) virtual

Question 56

_____ teams are chartered to perform one-time tasks such as technology implementation.

A) Natural work
B) Project
C) Leadership
D) Virtual

Question 57

Two basic types of problem-solving teams are _____.

A) self-managed and ad-hoc
B) project-wise and in-house
C) departmental and cross-functional
D) institutional and networked

Question 58

Which of the following is true of problem-solving teams?

A) Problem-solving teams can be departmental or cross-functional.
B) Problem-solving teams are typically formed to solve a particular problem, and are then dissolved.
C) Problem-solving teams can suggest improvements, but not implement them.
D) Problem-solving teams are typically interorganizational.

Question 59

_____ teams are becoming important because of increasing globalization, flatter organizational structures, an increasing shift to knowledge work, and the need to bring diverse talents and expertise to complex projects and customize solutions to meet market demands.

A) Natural work
B) Virtual
C) Leadership
D) Project

Question 60

_____ were one of the first types of teams to focus specifically on quality.

A) Natural work teams
B) Project teams
C) Problem-solving teams
D) Self-managed teams

Question 61

Juran refers to the process by which the team investigates potential causes of problems to identify potential solutions as:

A) the diagnostic journey.
B) problem identification.
C) root cause analysis.
D) the causal investigation.

Question 62

List the 10 ingredients for a successful team suggested by Peter Scholates.

Question 63

Teams-particularly _____ teams -support many of the benefits of sociotechnical systems approaches.

A) self-directed
B) virtual
C) project
D) problem-solving

Question 64

What are quality circles?

Question 65

_____ teams are typically intraorganizational.

A) Leadership
B) Natural work
C) Virtual
D) Project

Question 66

_____ mentor and develop Green Belts.

A) Quality councils
B) Black belts
C) Champions
D) Master black belts

Question 67

What is a "type 3 error?"

A) Solving the wrong problem
B) Diagnosing incorrectly
C) Delay in delivering the resuts
D) Handling more than what can be done

Question 68

Compare steering committees and quality improvement teams.

Question 69

With respect to the steps in team processes, list Juran's three parts of the problem diagnosis step.

Question 70

Successful _____ are often promoted to black belts.

A) master black belts
B) champions
C) green belts
D) yellow belts

Question 71

What is the significance of a cross-functional team?

Question 72

List the common types of teams.

Question 73

A(n) _____ is an explicit, written document that offers guidelines, rules, and policies for team members.

A) mission statement
B) constitution
C) team charter
D) organizational manual

Question 74

The sociotechnical systems approach has been prevalent since the 1950s, and its principles were first developed in manufacturing by _____.

A) Joseph Juran
B) Daniel Willard
C) Eric Trist
D) Edwards Deming

Question 75

List the various criteria for effective teamwork.

Question 76

Describe the organizational impact of self-managed teams.

Question 77

Researchers have often found a tendency among teams to turn inward, believing that their own needs, ideas, and plans are more valid than those of "outsiders." This is referred to as:

A) power center tendency.
B) boundary spanner role.
C) ingroup-outgroup role.
D) self-orientation.

Question 78

What are the factors leading to the increase in virtual teams? What are some of the challenges faced by virtual teams?

Question 79

List and describe the roles of the members of a Six Sigma team.

Question 80

_____ are functional employees who are trained in introductory Six Sigma tools and methodology and work on projects on a part-time basis, assisting Black Belts while developing their own knowledge and expertise.

A) Green belts
B) Master black belts
C) Champions
D) Quality circles