Deck 10: Leadership for Performance Excellence

Question 1

According to the situational leadership theory, the choice of leadership style applied by the leader must be driven by personal preference.

Answer 1

False

Question 2

Managers can lead continuous improvement by discouraging subordinates from prioritizing processes to work on.

Answer 2

False

Question 3

The Mintzberg model attempts to prescribe what managers should do.

Answer 3

False

Question 4

The leadership system excludes performance expectations.

Question 5

An important element of organizational sustainability is ensuring future leadership; thus the development of future leaders and a formal succession plan are vital.

Question 6

As managers work with different individuals in different stages of careers and maturity, it is their responsibility to adapt the leadership style to the individual and the situation.

Question 7

Fully empowered TQ organizations and those with strong self-directed teams typically use the coaching style of leadership.

Question 8

Managers can lead continuous improvement by asking employees to do only those things they believe they can do.

Question 9

Effective leadership demands continual learning and adaptation to the changing global business landscape.

Question 10

In the context of transactional leadership theory, contingent reward behavior includes clarification of the work required to obtain rewards to influence motivation.

Question 11

According to situational leadership, leadership styles might vary from one person to another, depending on the "readiness" of subordinates.

Question 12

The leadership system refers to how leadership is exercised, formally and informally, throughout an organization.

Question 13

Organizational goals and plans should not include quality.

Question 14

The leadership system discourages initiative and risk taking.

Question 15

The difference between the classic view of leadership and the TQ view is that the former deals with major subunits, whereas the latter emphasizes leadership at the workgroup level.

Question 16

An effective leadership system should not include mechanisms for leaders' self-improvement.

Question 17

The personal leadership characteristics of accountability refers to the ability to discern what is right from wrong and commit to the right path.

Question 18

The figurehead role involves the ceremonial or symbolic tasks of managers.

Question 19

Initiating structure is also known as socioemotional orientation.

Question 20

Consideration is also known as task orientation.

Question 21

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader involves effectively listening and articulating messages to provide shared meaning?

A) Builder
B) Navigator
C) Motivator
D) Communicator

Question 22

_____ is the first category in the Baldrige Award and is recognized as the "driver" of performance excellence.

A) Operations focus
B) Leadership
C) Measurement analysis
D) Knowledge Management

Question 23

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader involves continuously developing personal knowledge, skills, and abilities through formal study, experience, reflection, and recreation?

A) Builder
B) Navigator
C) Learner
D) Communicator

Question 24

Which of the following points of the Deming's 14 points discusses about creating and publishing to all employees a statement of the aims and purposes of the company or other organization, and the management demonstrating constantly their commitment to this statement?

A) Point 7
B) Point 14
C) Point 1
D) Point 12

Question 25

Corporate social responsibility implies that organizations must behave ethically and be sensitive of social, cultural, economic, and environmental issues.

Question 26

According to Bass, compared to transformational leaders, transactional leaders have greater interest in continuous organizational change and improvement transcending or aligning self-interests for the longer-range greater good of the organization and its members

Question 27

Passive management by exception is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

Question 28

Corporate social responsibility (CSR) is the "responsibility of enterprises for their impacts on society."

Question 29

Point 12 of Deming's 14 points emphasizes on:

A) encouraging education and self-improvement.
B) taking action to accomplish the transformation in organizational culture.
C) removing barriers that rob people of pride of workmanship.
D) teaching and instituting leadership in an organization.

Question 30

Senior management is responsible for creating an environment in which employees' decisions and actions and stakeholder interactions conform to the organization's moral and professional principles.

Question 31

An important aspect of an organization's leadership is its responsibility to the public and practice of good citizenship.

Question 32

Point 14 of Deming's 14 points emphasizes on:

A) removing barriers that rob people of pride of workmanship.
B) teaching and instituting leadership in an organization.
C) encouraging education and self-improvement.
D) taking action to accomplish the transformation in organizational culture.

Question 33

According to the Transformational Leadership Theory, intellectual stimulation involves encouraging followers to question assumptions.

Question 34

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader involves providing others with a role to guide their actions?

A) Mentor
B) Navigator
C) Learner
D) Communicator

Question 35

According to Bass, in comparison with the transactional leaders, the transformational leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

Question 36

Point 7 of Deming's 14 points emphasizes on:

A) teaching and instituting leadership in an organization.
B) encouraging education and self-improvement.
C) removing barriers that rob people of pride of workmanship.
D) taking action to accomplish the transformation in organizational culture.

Question 37

Leaders who take on a transformational style of leadership have a short-term perspective.

Question 38

Compared to transactional leadership, transformational leadership is more aligned with organizational change required by total quality and Baldrige-like performance excellence models.

Question 39

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, Which of the following competencies involves the creation of an environment that reduces barriers and fosters the use of open, honest and honorable means for exchanging information?

A) Communicator
B) Navigator
C) Learner
D) Builder

Question 40

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader involves creating shared meaning and providing direction towards a vision, mission, goal or end-result?

A) Navigator
B) Builder
C) Communicator
D) Learner

Question 41

The premise behind the situation leadership model is that leadership styles vary depending on their:

A) need for power.
B) qualification.
C) readiness to do it.
D) position in the hierarchy.

Question 42

Which of the following personal leadership competencies refers to the ability to see possibilities, horizons, and futures that don't yet exist, enabling the leader to help build a shared vision?

A) Well-being
B) Creativity
C) Accountability
D) Integrity

Question 43

Which of the following statements about the "readiness" of an employee is not true?

A) It is characterized by the employee's skills and abilities.
B) It is characterized by the employee's tenure in the organization.
C) It is characterized by the employee's commitment.
D) It is characterized by the employee's motivation.

Question 44

Which of the following personal leadership competencies refers to the ability to discern what is right from wrong and commit to the right path?

A) Accountability
B) Integrity
C) Creativity
D) Perseverance

Question 45

The _____ model suggests that the style of leadership that one should use depends on the maturity of those being led.

A) situational leadership
B) maturity-flexibility
C) power-distance
D) authoritarian

Question 46

In the context of the leadership styles defined by Blanchard and Hershey's, in which of the following styles of leadership do leaders allocate tasks and set direction, but the subordinate has full control over the performance of the work?

A) Supporting
B) Delegating
C) Directing
D) Coaching

Question 47

_____ leadership behavior is strongly correlated with lower turnover, higher productivity and quality, and higher employee satisfaction than other approaches.

A) Transformational
B) Situational
C) Strategic
D) Transactional

Question 48

_____ leadership theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals.

A) Situational
B) Transactional
C) Transformational
D) Charismatic

Question 49

_____ leaders are more focused on the satisfaction of self-interests and the maintenance of the organization's status quo.

A) Situational
B) Transformational
C) Transactional
D) Charismatic

Question 50

Which of the following personal leadership competencies refers to taking responsibility for the organization, community, or self that the leader serves?

A) Accountability
B) Well-being
C) Creativity
D) Integrity

Question 51

_____ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

A) Active management by exception
B) Management by objectives
C) Management by alternatives
D) Passive management by exception

Question 52

Which of the following personal leadership competencies refers to the mental or moral strength to venture, persevere, and withstand danger, fear, or difficulty with a firmness of mind and will, allowing leaders to navigate into the unknown?

A) Integrity
B) Courage
C) Well-being
D) Humility

Question 53

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader, includes the evaluation of people's actions to ensure they are performing consistently with the mission, goal, or end-result?

A) Communicator
B) Learner
C) Motivator
D) Builder

Question 54

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader, involves shaping processes and structures to allow for the achievement of organizational goals and outcomes?

A) Learner
B) Communicator
C) Builder
D) Navigator

Question 55

_____ means getting people organized, including setting goals and instituting and enforcing deadlines and standard operating procedures.

A) Consideration
B) Mutual assent
C) Initiating structure
D) Workforce profiling

Question 56

With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies in a leader, entails assuming responsibility for ensuring necessary resources are available and the evaluation of processes to ensure effective resource use?

A) Builder
B) Learner
C) Navigator
D) Motivator

Question 57

In the context of the leadership styles defined by Blanchard and Hershey's, which of the following styles of leadership is characterized by a minimal task-oriented and a minimal relationship-oriented behavior?

A) Directing
B) Delegating
C) Supporting
D) Coaching

Question 58

_____ is defined in terms of looking for mistakes and enforcing rules to avoid mistakes.

A) Active management by exception
B) Management by forced-feedback
C) Management by alternatives
D) Passive management by exception

Question 59

Which of the following personal leadership competencies refers to the ability to stay healthy in both work and play, demonstrating the importance of being ready to implement leadership competencies when needed?

A) Courage
B) Accountability
C) Perseverance
D) Well-being

Question 60

Which of the following personal leadership competencies refers to sticking to a task or purpose, no matter how hard or troublesome, which is vital for overcoming obstacles and motivating subordinates?

A) Perseverance
B) Accountability
C) Well-being
D) Creativity

Question 61

Differentiate transactional leadership and transformational leadership.

Question 62

Which of the following is an example of interpersonal roles according to Henry Mintzberg's model?

A) Entrepreneur
B) Disturbance handler
C) Leader
D) Resource allocator

Question 63

What are the four levels of readiness defined by the situational leadership theory?

Question 64

Consideration involves:

A) being approachable to subordinates.
B) getting people organized.
C) enforcing deadlines.
D) instituting standard operating procedures.

Question 65

What are the two important steps in establishing a vision?

Question 66

List the leadership styles associated with the different levels of readiness.

Question 67

What are the imperatives of leadership?

Question 68

Discuss the transactional leadership theory.

Question 69

Describe the dimensions of leadership according to the Transformational leadership.

Question 70

What are the leadership roles advanced by Henry Mintzberg?

Question 71

What are leadership systems?

Question 72

Describe the behaviors associated with effective leadership identified at the Ohio State University studies.

Question 73

Initiating structure:

A) does not involve enforcing deadlines.
B) involves instituting standard operating procedures.
C) means taking care of subordinates.
D) involves being approachable to subordinates.

Question 74

List the leadership competencies summarized by the American Society for Quality.

Question 75

Describe the significance of consideration and initiating structure in a TQ environment.

Question 76

Which are the characteristics underlying the leadership competencies identified by the American Society for Quality?

Question 77

List some of the ways managers can lead continuous improvement.

Question 78

Which of the following is an example of decisional roles according to Henry Mintzberg's model?

A) Monitor
B) Disseminator
C) Spokesperson
D) Negotiator

Question 79

_____ refers to the system of management and controls exercised in the stewardship of an organization.

A) Charisma
B) Governance
C) Contingency
D) Perseverance

Question 80

Describe a vision and its significance to leadership.