Deck 9: Developing Teamwork

Question 1

Outdoor and offsite training now includes a wide variety of activities including tightrope walking, gourmet cooking as a team, paintballing, and scavenger hunts.

Answer 1

True
Outdoor and offsite training now includes a wide variety of activities including tightrope walking, gourmet cooking as a team, paintballing, and scavenger hunts. See "Offsite Training and Team Development."

Question 2

According to the leader-member exchange model, a leader usually treats all the team members alike.

Answer 2

False
According to the leader-member exchange model, the leader divides his team into two groups, namely, the in-group and the out-group. These groups vary in terms of how the leader treats them. See "The Leader-Member Exchange Model and Teamwork."

Question 3

To qualify technically as a team, a work group must rely on collaboration if each member is to achieve optimum achievement.

Answer 3

True
A team is a work group that must rely on collaboration if each member is to experience the optimum success and achievement. See "The Leader's Role in the Team-Based Organization."

Question 4

A major factor in defining a team is that the members:

A) should submerge conflict to reach a consensus.
B) work under no stress.
C) set goals regularly.
D) must collaborate to achieve optimum results.

Question 5

Frequent informal communication tends to detract from team development because team members are distracted from accomplishing work.

Question 6

Sense making by a team leader involves finding rationalization for unfortunate events taking place such as corporate downsizing.

Question 7

All groups are teams, but not all teams are groups.

Question 8

An e-leader is accustomed to providing leadership to people who are in different physical locations.

Question 9

Positive leader-member exchanges tend to elevate the frequency of accidents because a leader is perceived as too easygoing rather than as a disciplinarian.

Question 10

In open-book management, workers are given information about the company's finances and strategy.

Question 11

Empowerment is fostered when a leader avoids micromanagement.

Question 12

Generation X managers, with their emphasis on information technology and speed, tend to be autocratic managers.

Question 13

A major characteristic of a team is:

A) submerging conflicts to reach a consensus.
B) common commitment.
C) ingratiation of its members.
D) self-actualization of its members

Question 14

In order to have an effective virtual team, it is important to solicit volunteers when feasible.

Question 15

Electronic brainstorming is an example of groupware.

Question 16

In a team-based organization, a typical role for a leader is to:

A) facilitate and support team's decisions.
B) create an identity for all members of the team.
C) provide relaxation to the team members.
D) encourage self-actualization of team members.

Question 17

A group with emotional intelligence is most likely to have a strongly developed norm of teamwork.

Question 18

An e-leader relies heavily on information technology to accomplish the leadership aspects of his or her role.

Question 19

In a full form of open-book management, employee representatives vote on the amount of compensation paid to top-level management.

Question 20

An effective way of getting team members committed to the consensus decision is to ensure that their voice has been heard.

Question 21

A recommended way of being a model of teamwork is to:

A) share power with team members.
B) retain most of the power.
C) supress conflicts for reaching a consensus.
D) limit interactions with teammates.

Question 22

A major mechanism for developing teamwork is:

A) frequent informal communication among members.
B) personal goal setting.
C) the team leader occupying a position of power.
D) carefully following work procedures.

Question 23

The teamwork tactic "emphasize pride in being outstanding" is based on the premise that:

A) every group has at least one standout performer.
B) very few groups can be outstanding.
C) most groups are especially good at some tasks.
D) a leader should be an outstanding performer.

Question 24

A study found that coaching and sense making by external leaders was more welcome when:

A) team members were weak and dependent.
B) team workloads were light.
C) the teams are about to be dispersed.
D) the teams faced disruptive conditions.

Question 25

Feeling competent to complete group tasks is known as group _____.

A) efficacy
B) ingratiation
C) debasement
D) consensus

Question 26

Crystal is an external leader of a team; so she:

A) is merely a part-time member of the team.
B) is paid from the headquarters budget.
C) is not paid for her services to the team.
D) supervises the team without being a member of the team.

Question 27

Which of the following is a key leadership role in a team-based organization?

A) Building trust and inspiring teamwork
B) Facilitating and supporting the decisions made by members outside the team
C) Inspiring the team toward mastering political tactics
D) Establishing quality standards for each team member

Question 28

Which of the following is true of a consensus leadership style?

A) The style relies on conforming to the majority opinion.
B) The style enhances the level of commitment by team members toward an idea.
C) The style gives utmost importance to an idea which comes from outside the group.
D) The style perceives that disagreements should be supressed to reach a consensus.

Question 29

A leader would be engaging in micromanagement if he or she:

A) closely monitors a group member's activities.
B) inspires others to use desktop computers.
C) engages in strategic planning.
D) gives as little direction as possible.

Question 30

Ashley is the leader of a virtual team. To increase the effectiveness of her team, Ashley should:

A) monitor progress through the use of information technology.
B) minimize diversity within the team.
C) check frequent communication, such as virtual meetings.
D) limit the external visibility of the team and its members.

Question 31

A leader is practicing e-leadership when he or she:

A) works from home.
B) talks on a cell phone and sends email messages at the same time.
C) congratulates team members at remote locations by email.
D) recommends new software for a group.

Question 32

In the context of teamwork, _____ directly states that collaboration is better than competition.

A) cooperation theory
B) authoritarian theory
C) libertarian theory
D) charismatic theory

Question 33

Which of the following is a key practice that leaders in virtual teams should practice?

A) Soliciting minimum number of volunteers for the team
B) Maintaining frequent communication with the team
C) Ensuring that the team members are uniform
D) Minimizing the use of communication technology in the team

Question 34

An important part of open-book management is to:

A) help all employees understand the company's business goals.
B) empower employees to audit the company books.
C) empower employees to complain directly to top management.
D) give employees bonuses based on company profits.

Question 35

A recommended tactic for developing teamwork is to explain to a team that it has:

A) to produce good results or be downsized.
B) an urgent, constructive purpose.
C) implicit and vague expectations.
D) to meet the standards of a competent team.

Question 36

Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team. He should therefore first attempt to develop:

A) a feeling of competitiveness.
B) clearly defined reporting relationships.
C) trust for each other.
D) fear of each other.

Question 37

Which of the following is a characteristic of group emotional intelligence?

A) Micromanagement is critical toward group emotional intelligence.
B) All group members, except for the leader, have no roles to play in developing emotional intelligence.
C) A group leader has no role in the process of developing group emotional intelligence.
D) Group efficacy also contributes to group emotional intelligence.

Question 38

A goal contained within a team mission statement should be:

A) incongruent with organizational objectives.
B) congruent with organizational objectives.
C) at a higher level than an organizational objective.
D) at a lower level than an organizational objective.

Question 39

For e-leadership to take place, work must be:

A) related to the discipline of science and technology.
B) micro-managed.
C) macro-managed.
D) mediated by information technology.

Question 40

An example of a physical structure to facilitate communication among team members is a:

A) telecommuting or work at home program.
B) private office or cubicle for each team member.
C) shared physical facility such as a beverage lounge.
D) high-rise building.

Question 41

A major reservation about outdoor training is that:

A) participants do not take it seriously.
B) in the corporate world, teams change frequently.
C) a few participants find it repellent.
D) it encourages physical combativeness.

Question 42

The finance executive of a company is asked to sit through the copy testing of the company's new advertisement program. He is also asked to give his feedback on the content and appeals of the advertisement. In the context of the leader-member exchange theory, this is an example of _____.

A) ingratiating behavior
B) extra-role behavior
C) debasement
D) resistance

Question 43

The team leader of the media team explains the impact of the latest business channels on the advertising returns of the firm to the team. This is an example of _____.

A) external leadership
B) sense making
C) debasement
D) ingratiation

Question 44

Which of the following is an example of e-leadership?

A) The sales manager of a company , on a business trip to Mumbai, chats with his team members through web conferencing.
B) The sales manager of a company, currently working in the company headquarters, assigns the deputy sales manager to take charge in his absence.
C) The trainer of an organization is assigned to personally monitor and coach a new batch of trainees.
D) The human resource executive of an organization is assigned to conduct exit interviews in person.

Question 45

The leader of a particular group decides to conduct personal meetings with his team members, to understand how they feel about their positions in team. The leader in this case wants to know if the group members are satisfied with the appreciation they get. In the given example, the leader is engaged in _____.

A) emphasizing pride in being outstanding
B) developing group emotional intelligence
C) serving as a model of powersharing
D) drafting the team's mission

Question 46

John is the newly appointed managing director of a firm. During the first week, he is given a clear idea on his key roles in a team based organization. During the second week, he is asked to develop an action plan on the steps he would take using the resources available to him. Give at least five options that John has in this regard.

Question 47

A study found that positive leader-member exchanges are likely to increase a leader's:

A) resistance in building teamwork.
B) confrontations with a group
C) transactional effect on a group.
D) transformational effect on a group

Question 48

Who among the following is an example of an external leader?

A) A leader who manages the activities of a team without being a member of it
B) A leader who represents a team after being elected by the teammates
C) A leader who is not supported by the team members by majority votes
D) A leader who fails to deliver, irrespective of being chosen by majority votes

Question 49

John, the sales manager of a company has to move out of the city. He decides to use the tactics of e-leadership to build a virtual team. What are the measures he needs to take to see that his virtual team functions well?

Question 50

Nixon who is a team manager decides to split his group into two different groups. While the members of one group are invited to participate in processes like sales target determination and crisis management, the members of the other group are managed as per formal rules. Nixon's leadership practice is in accordance with the _____.

A) leader-member exchange model
B) middle-of-the-road management technique
C) libertarian leadership theory
D) charismatic leadership theory

Question 51

Who among the following can be considered an example of a leader who implements power sharing?

A) A production manager who feels his team members should concentrate on just one task at a time
B) The trainer of an organization who closely scrutinizes all the activities of the employees undergoing training
C) The chief editor of a magazine who feels all the reporters and junior editors should be equipped enough to challenge him
D) A doctor who feels the medical assistants in his team should react immediately to all his orders

Question 52

With respect to safety, positive leader-member exchanges:

A) encourage group members to take more risks.
B) lead to greater commitment and fewer accidents.
C) enhance morale, thereby leading to a carefree attitude toward accidents.
D) virtually eliminate accidents.

Question 53

The leader-member exchange model provides a partial explanation of teamwork development because:

A) members of an out-group work well together as a group of renegades.
B) members of an in-group work smoothly together with the leader.
C) members who perform well are given key positions outside the team.
D) all members are treated with the same degree of respect.

Question 54

In outdoor training, an important purpose of debriefing is to:

A) explain how the training can be applied to a workplace.
B) form a bond among ateam members.
C) measure the cost effectiveness of the training.
D) repair emotional damage done during the training.

Question 55

A recommended method of selecting team members is to:

A) choose people who perform poorly as individuals.
B) search for people who aspire to the executive suite.
C) emphasize self-selection when possible.
D) choose people with minimal experience in teamwork.

Question 56

Which of the following scenarios is an example of an offsite training program?

A) The members of the grievance committee are taken out for a lecture on politics in the company.
B) The employees of the creative team are shown the test advertisements of a number of products to measure their effectiveness.
C) The members of the safety committee are enquired about a mock fire warning, to test their reaction in case of a fire outburst.
D) The employees of the human resource department are taken out as a team for a wild life expedition to develop their team building skills.

Question 57

The managing director of an organization addresses two sales teams, A and B, who are in charge of different products. While communicating a critical strategic decision of the company, members of team A had a pre-existing idea, while members of team B appeared clueless. In this context, which of the following statements is most likely to be true?

A) A represents the out-group and B represents the in-group of the company.
B) The team leader of A practices debasement, while the team leader of B does not.
C) The team leader of A practices open-book management, while the team leader of B does not.
D) A consists of a batch of new trainees, while B consists of a batch of experienced employees.

Question 58

Who among the following is considered a transparent leader?

A) A sales manager who continuously persuades his team members without giving them an idea of the target to be achieved
B) A marketing manager who gives his team members a clear idea on the economic status of the external market
C) A production manager who closely monitors all the minute details of his team members' work
D) A human resource manager who explains to his team the personnel crisis the company is going through

Question 59

After being given a brief about a leader's role in a team based organization, Nirvan is advised by his senior manager to implement the leader-member exchange model in his team to improve productivity. In this context, what information does Nirvan need to implement the leader-member exchange model in his team?

Question 60

Team members use technologies like groupware which:

A) virtually eliminate the need for a team leader.
B) measure the productivity of group members.
C) allow group members to achieve consensus on which software to use.
D) help groups collaborate better.