Deck 1: Innovative Management for a Changing World

Question 1

Leading is the use of influence to motivate employees to achieve organizational goals.

Answer 1

True

Question 2

Using influence to motivate employees describes the management function of leading.

Answer 2

True

Question 3

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Answer 3

False

Question 4

Efficiency refers to the degree to which the organization achieves a stated objective.

Question 5

The attainment of organizational goals through planning,organizing,leading and controlling reflects the essence of the management process.

Question 6

Efficiency can be calculated as the amount of resources used to produce a product or service.

Question 7

The nature of management is to control and dictate others in an organization.

Question 8

Where the organization wants to be in the future and how to get there defines controlling.

Question 9

Managers need a new approach that relies less on command and control and more on communication and coordination,in the new world of work.

Question 10

To perform effectively,all managers must possess conceptual,human,and technical skills,though the degree of each skill necessary at different levels of an organization may vary.

Question 11

The use of influence to motivate employees to achieve organizational goals defines organizing.

Question 12

An organization is a social entity that is goal directed and deliberately structured.

Question 13

Organizing means creating a shared culture and values.

Question 14

In the definition of an organization,deliberately structured means being made up of two or more people and designed to achieve some outcomes.

Question 15

In today's turbulent and hypercompetitive global environment,managers must help their companies innovate more than ever.

Question 16

Managers get things done by coordinating and motivating other people.

Question 17

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Question 18

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Question 19

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Question 20

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Question 21

First line managers are the managers who have the responsibility for making the significant strategic policy decisions,often with staff managers assisting them in these decisions.

Question 22

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Question 23

The individual performer is a generalist and coordinates a broad range of activities.

Question 24

Given the significantly reduced importance of the middle manager's jobs in today's workplace,these levels have been eliminated in organizations.

Question 25

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Question 26

Antonio is head of the advertising department at Terrific Tortillas,Inc.He can be described as a general manager.

Question 27

Managers use conceptual,human,and technical skills to perform the four management functions of planning,organizing,leading,and controlling in all organizations.

Question 28

Middle managers are responsible for setting organizational goals,defining strategies for achieving them,and making decisions that affect the entire organization.

Question 29

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Question 30

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Question 31

All managers have to pay attention to costs and according to research,the best way to improve organizational effectiveness is by severe cost cutting.

Question 32

Technical skills are utilized in the understanding and proficiency of general tasks.

Question 33

Juan,as a manager,is generally concerned with the near future and is expected to establish good relationships with peers around the organization,encourage teamwork,and resolve conflicts.Juan can be described as a middle manager.

Question 34

Human skill is the cognitive ability to see the organization as a whole system and the relationships among its parts.

Question 35

Only the top managers in organizations need conceptual skills since it involves planning.

Question 36

Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.

Question 37

The manager is a specialist and a "doer."

Question 38

According to research,managers most enjoy activities such as leading others,networking,and leading innovation.

Question 39

First-line managers are responsible for setting organizational goals,defining strategies for achieving them,monitoring and interpreting the external environment,and making decisions that affect the entire organization.

Question 40

A general manager is responsible for a self-contained division.

Question 41

Organizations are increasingly shifting significant chunks of what were once considered core functions to outsiders via outsourcing,joint ventures,and other complex alliances.

Question 42

In the figurehead role,the manager performs ceremonial and symbolic duties.

Question 43

The disturbance handler role involves the initiation of change,thinking about the future and how to get there.

Question 44

One of the most striking changes affecting organizations and management is technology.

Question 45

Managerial activity is often characterized by routine,continuity,and lengthy time-frame.

Question 46

The new workplace is organized around networks rather than rigid hierarchies,and work is often virtual.

Question 47

Not-for-profit organizations,such as The Red Cross and the Girl Scouts,represent a major application of management talent.

Question 48

The primary characteristic of the new workplace is that it is centered on loyal and homogeneous employees.

Question 49

Managers in small businesses tend to emphasize roles different from those of managers in large corporations.

Question 50

The interpersonal roles performed by managers include figurehead,leader,and liaison.

Question 51

Becoming a successful manager means thinking in terms of building teams and networks,becoming a motivator and organizer within a highly interdependent system of people and work.

Question 52

Managers in not-for-profit organizations,according to research,should place less emphasis on the roles of spokesperson,leader,and resource allocator.

Question 53

Fortunately for managers,the disseminator and spokesperson roles are identical.

Question 54

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson,leader,and resource allocator.

Question 55

The informational roles that managers perform include monitor,disseminator,and spokesperson.

Question 56

The monitor role involves the initiation of change.

Question 57

A manager forwards information to other organization members in the disseminator role.

Question 58

Manager's Shoptalk in Chapter 1 asks you to consider issues such as the increased workload and the challenge of supervising former peers to help you decide if you really want to become a manager.

Question 59

In the new workplace,the valued worker is one who learns quickly,shares knowledge,and is comfortable with risk,change,and ambiguity.

Question 60

In the spokesperson role,a manager forwards information to other organization members.

Question 61

The ability to motivate others is considered a technical management skill.

Question 62

The nature of management is to cope with ____ and far-reaching challenges.

A)simple
B)planned
C)diverse
D)organized
E)controlled

Question 63

Managers,in today's work environment,rely less on ____ and more on ____ leadership.

A)coordination and communication;control and command
B)autocratic;empowering
C)empowerment and innovation;productivity and efficiency
D)effectiveness and efficiency;quality and profit
E)ethics and social responsibility;profit and cost-savings

Question 64

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

Question 65

By calculating the amount of resources used to produce a single automobile at a manufacturing plant,managers are determining organizational effectiveness.

Question 66

Recognizing the value of employees involves the organizing role of management.

Question 67

Success in the new workplace depends on the strength and quality of independent employees.

Question 68

Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling.

Question 69

Allocating resources across the organization is part of the organizing management function.

Question 70

When an organization is deliberately structured,it is designed to achieve some outcome,such as making a profit.

Question 71

An important phase within the controlling function of management is making corrections when necessary.

Question 72

A project manager is also considered a staff manager because he or she is charged with coordinating people across several departments to accomplish a specific project.

Question 73

In the new workplace,managers should focus on developing teamwork,collaboration,and teamwork.

Question 74

The majority of business failures are the result of poor human skills.

Question 75

Facilitating individual employee performance is an important role for top managers.

Question 76

A human resource manager would be considered a staff manager.

Question 77

Resources such as efficiency and effectiveness are used by managers to attain organizational goals.

Question 78

Organizations are learning to value stability and efficiency over change and speed because of changes in technology,globalization,and diversity.

Question 79

Despite the need for companies to control costs in today's economy,innovation has become the new imperative.

Question 80

Companies can survive over the long run without innovation as long as they are successful imitators.