Deck 13: Managing Diversity

Question 1

A diverse workforce is better able to anticipate and respond to changing consumer needs.

Answer 1

True

Question 2

Traditional dimensions of diversity such as work style,communication style,and educational or skill level are particularly relevant in the organizational setting.

Answer 2

False

Question 3

Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.

Answer 3

True

Question 4

In 1970,Joseph Searles became the first African American member of the New York Stock Exchange.

Question 5

Age,race,and gender are included in the primary dimension of diversity.

Question 6

Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Question 7

In 2010,PepsiCo appointed its first female CEO.

Question 8

According to MANAGER'S SHOPTALK in Chapter 13,Americans pay close attention to appearance.

Question 9

Nationality and work style are included in the inclusive dimension of diversity.

Question 10

Unfortunately,companies that foster a diverse workforce increases turnover,absenteeism,and the risk of lawsuits.

Question 11

According to MANAGER'S SHOPTALK in Chapter 13,Americans tend to be indecisive.

Question 12

A rigid,exaggerated,irrational belief associated with a particular group of people defines prejudice.

Question 13

Today,organizations recognize that diversity is a business imperative and perhaps the single most important factor of the twenty-first century for organization performance.

Question 14

Stereotype threat describes the psychological experience of a person who,usually engaged in a task,is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.

Question 15

The traditional dimension of diversity can be acquired or changed throughout one's lifetime.

Question 16

Discrimination is the tendency to view people who are different as being deficient.

Question 17

Homogeneous top management teams tend to be broadminded in their perspectives.

Question 18

According to the authors,State Farm Insurance is a leader in corporate diversity in the United States.

Question 19

Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

Question 20

The genuine efforts to accept and manage diverse people in North America are a phenomenon that emerged in the 1800s.

Question 21

The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.

Question 22

Diversity training is special training which can help people become aware of their own biases and stereotypes,and is used by many organizations.

Question 23

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act

Question 24

Multicultural teams are made up of members from diverse national,racial,ethnic,and cultural backgrounds.

Question 25

An organization which accommodates several subcultures,including employees who would otherwise feel isolated and ignored refers to pluralism.

Question 26

Uncovering diversity problems,strengthening top management commitment,choosing solutions to fit a balanced strategy,and demanding results are all steps to implementing a diversity plan.

Question 27

The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.

Question 28

An invisible barrier that separates women and minorities from advancement to important lateral movement within the organization defines the glass ceiling.

Question 29

Solicitation with the promise of reward is the highest level of sexual harassment.

Question 30

The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

Question 31

In 2005,according to the text,women employed full-time earned 81 cents for every dollar that men earned.

Question 32

The five major steps in implementing a change for a program to develop a truly diverse workplace is to: (1)change structures and policies,(2)focus on diversity recruiting,(3)establish mentor relationships,(4)accommodate special needs,and (5)offer training and education.

Question 33

Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle and upper management.

Question 34

Research indicates that women and minorities are more likely than men to develop mentoring relationships.

Question 35

Stereotyping is based on cultural differences verified by scientific research methods.

Question 36

Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.

Question 37

According to the U.S.Supreme Court,sexual harassment does not include harassment by the same sex.

Question 38

A higher ranking,senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is known as a sponsor.

Question 39

A culture that accepts only one way of doing things and one set of values and beliefs,produced by ethnocentrism,is known as monoculture.

Question 40

In a recent survey,37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.

Question 41

One of the consequences of diversity in the workplace is that there is a decreased quality of team problem solving.

Question 42

The term prejudice refers to rigid,exaggerated,irrational beliefs associated with a particular group of people.

Question 43

According to MANAGER'S SHOPTALK in chapter 13,which of the following is not a characteristic used to help foreign managers understand Americans?

A)Americans are formal.
B)Americans value punctuality.
C)Americans believe in work.
D)Americans are independent and individualistic.
E)Americans are competitive.

Question 44

All of the following are changes that are reshaping our workforce EXCEPT

A)aging workforce.
B)growth in Hispanic and Asian workers.
C)women outnumbering men
D)growth in foreign-born population.
E)younger workforce.

Question 45

A successful diversity plan leads to a workforce that demonstrates cultural competence in the long run.

Question 46

Which of the following group is expected to grow the most in employment from 2008 to 2018?

A)Hispanic
B)Asian
C)African American
D)European
E)White

Question 47

An important characteristic of network groups is that they are created informally by employees,not the organization,and membership is voluntary.

Question 48

According to Fortune 1000 respondents,community outreach is the most common type of diversity initiative in companies today.

Question 49

A cultural audit takes place during step three of the diversity development process,whereby solutions are chosen to fit a balanced strategy.

Question 50

____ is defined as all the ways in which people differ.

A)Multiplicity
B)Diversity
C)Seniority
D)Culture
E)Variation

Question 51

The first step in diversity skills training is to help people learn how to communicate and work effectively in a diverse environment.

Question 52

Many people believe that men make better managers because of their more collaborative,less hierarchical,relationship-oriented approach that is in tune with today's global and multicultural environment.

Question 53

Stereotypes assume that all members of a group have the same characteristics.

Question 54

The most important component of a successful diversity strategy is management commitment,leadership,and support.

Question 55

Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.

Question 56

Today,minorities account for about two-third of the U.S.population.

Question 57

Between 1980 and 2008,nearly a third of all immigrants entering the United States were estimated to be unauthorized.

Question 58

The average U.S.worker,today,is ____ than ever.

A)more likely to be married
B)younger
C)older
D)more likely to be male
E)uneducated

Question 59

The aging population phenomenon is a huge factor in the United States and Canada.On other continents,the workforce is actually becoming younger.

Question 60

Because employees with different backgrounds bring different options and ideas to the table,a diverse workforce may lead to increased conflict,anxiety,and misunderstanding.

Question 61

All of these are inclusive dimensions of diversity EXCEPT

A)parents.
B)lifestyle.
C)income.
D)military experience.
E)sexual orientation.

Question 62

Women make up less than 16 percent of all Fortune 500 executives.This could be due to

A)barriers to entry.
B)affirmative action.
C)equal opportunity.
D)the glass wall.
E)the glass ceiling.

Question 63

Which of the following means that an organization accommodates several subcultures?

A)Monoculturalism
B)Pluralism
C)Ethnorelativism
D)Geocentricism
E)Ethnocentrism

Question 64

Phlex Plastic has a very strong set of corporate values.In fact,Phlex has been known to discourage the emergence of alternative values.Phlex is most likely

A)a diverse organization.
B)an organization that encourages pluralism.
C)a monoculture.
D)geocentric.
E)minority-owned organization.

Question 65

All of the following are traditional model dimensions of diversity EXCEPT

A)age.
B)sexual orientation.
C)religious beliefs.
D)physical ability.
E)all of these are primary dimensions of diversity.

Question 66

Which of the following prohibits discrimination on the basis of race,color,religion,national origin,and sex?

A)Age Discrimination in Employment Act
B)Title VII of the Civil Rights Act of 1964
C)Equal Pay Act of 1963
D)Americans with Disabilities Act
E)Title VIII of the Civil Rights Act Amendment of 1972

Question 67

____ is a psychological experience of a person who,usually engaged in a task,is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.

A)Typecast threat
B)Discriminatory threat
C)Labeling
D)Stereotype threat
E)Classified threat

Question 68

____ reflects the belief that one's own group is superior to other groups.

A)Ethnorelativism
B)Ethnocentrism
C)Pluralism
D)Geocentricism
E)Regiocentrism

Question 69

Traditional model dimensions of diversity include

A)income.
B)race.
C)parental status.
D)education.
E)religious beliefs.

Question 70

Trouser's Inc.top management is exclusively made up of older white males.Trouser's promotes from within and top management is most comfortable with individuals who are similar to them.Women and minorities at this company who wish to be promoted are likely to experience

A)cultural diversity.
B)the glass ceiling effect.
C)rapid promotion and advancement.
D)ethnorelativism.
E)all of these.

Question 71

____ is the belief that groups are inherently equal.

A)Ethnorelativism
B)Ethnocentrism
C)Pluralism
D)Geocentricism
E)Monoculture

Question 72

Inclusive dimensions of diversity include

A)income.
B)nationality.
C)pay level.
D)work style.
E)all of these.

Question 73

____ is a rigid,exaggerated,irrational belief associated with a particular group of people.

A)Label
B)Prejudice
C)Typecast
D)Discrimination
E)Stereotype

Question 74

____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

A)Managing diversity
B)Maxi-Min approach
C)Managing differentiation
D)Advantageous approach
E)Maximum benefit approach

Question 75

Inclusive dimensions of diversity

A)have a greater impact than do primary dimensions.
B)are inborn.
C)can change throughout one's lifetime.
D)include such factors as gender.
E)none of these.

Question 76

Which of the following is an invisible barrier that separates women and minorities from top management positions?

A)The barrier to entry
B)Affirmative action
C)Equal opportunity
D)The glass ceiling
E)The glass wall

Question 77

Most organizations ____ shift from a monoculture perspective to one of pluralism.

A)can never
B)naturally
C)must make a conscious effort to
D)can easily
E)are against a

Question 78

An ethnocentric perspective leads to

A)a monoculture.
B)diversity in the workplace.
C)pluralism.
D)ethnorelativism.
E)a global perspective.

Question 79

Which of the following is not a dividend of workplace diversity?

A)Reduced costs associated with high turnover,absenteeism,and lawsuits.
B)Increased understanding of the marketplace.
C)Better use of employee talent.
D)Increased costs associated with high turnover,absenteeism,and lawsuits.
E)Enhanced quality of team problem solving.

Question 80

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

A)primary culture.
B)preferred culture.
C)dominating culture.
D)monoculture.
E)pluralism.