Deck 17: Managing Communication

Question 1

The choice of a communication channel can convey a symbolic meaning to the receiver.

Answer 1

True

Question 2

Men tend to use more submissive gestures when communicating with women such as tilting their heads while talking,lowering their eyes,or putting their hands in their laps.

Answer 2

False

Question 3

Face-to-face discussion is the richest channel,in terms of channel richness.

Answer 3

True

Question 4

Communication can break down if sender and receiver do not encode or decode language in the same way.

Question 5

The process of encoding,the selection of a channel,the presence of noise,and the development of feedback are four of the factors involved in the communication process.

Question 6

Communication is the process by which information is transmitted from the speaker to the listener.

Question 7

Impersonal written media,including fliers and bulletins,are the lowest in channel richness.

Question 8

The sender must encode the message and select a communication channel after developing the message.

Question 9

Managers spend 80 percent of every working day reading or writing.

Question 10

An individual's level of fear or anxiety associated with interpersonal communications is called communication apprehension.

Question 11

Managers connect with others,to persuade and influence,primarily by using impersonal written media such as fliers and bulletins.

Question 12

Instant messaging is electronic communication that allows users to see who is connected to a network and share information instantly.

Question 13

Channel richness is the number of cues and the level of potential noise in a channel that is selected for communication.

Question 14

The process by which information is exchanged and understood by two or more people is the definition of communication.

Question 15

Communication permeates every management function.

Question 16

By selecting rich channels managers can communicate nonroutine messages effectively.

Question 17

Without feedback,communication is only a two-way process,sender to receiver and receiver to sender.

Question 18

For most women,talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy.

Question 19

Routine messages typically are ambiguous,concern novel events and impose great potential for misunderstanding.

Question 20

Managers facilitate strategic conversations by using open communication,actively listening to others,applying the practice of dialogue,and using feedback for learning and change.

Question 21

Team members,in decentralized networks,must communicate through one individual to solve problems or make decisions.

Question 22

Messages that are designed to share information among teams and departments that can help the organization change,grow,or improve are called change initiatives and improvements.

Question 23

A poor listener listens to central themes.

Question 24

Formulating in your mind what you are going to say next is an important part of effective listening.

Question 25

The topics covered in upward communication are indoctrination and implementation of goals and strategies.

Question 26

A good listener is passive and laid back.

Question 27

A formal communication channel is a communication channel that flows within the chain of command.

Question 28

Horizontal communication is particularly important in teaching organizations,where teams of workers are continuously solving problems and searching for new ways of doing things.

Question 29

Personal communication channels exist within the formally authorized channels and adhere to the organization's hierarchy of authority.

Question 30

The major problem with downward communication is drop off,the distortion or loss of message content.

Question 31

Types of information generally communicated upwards include performance reports,suggestions for improvement and performance feedback.

Question 32

Forms of nonverbal communication include blushing,perspiring,glancing,crying,and laughing.

Question 33

The most familiar and obvious flow of informal communication is downward communication.

Question 34

A decentralized network is a team communication structure in which team members freely communicate with one another and arrive at decisions together.

Question 35

Performance reports and suggestions for improvement are two types of upward communication.

Question 36

The receiver usually will give more weight to behavioral actions than to verbal messages when verbal and nonverbal messages are contradictory.

Question 37

An example of upward communication is performance feedback.

Question 38

Interdepartmental coordination refers to messages that take place among members of the same department and concern task accomplishment.

Question 39

Blogs,running Web logs that allow people to post opinions,ideas,and information,provide a low-cost,always-fresh real-time link between organizations and customers,employees,the media,and investors.

Question 40

Horizontal communication is the lateral or diagonal exchange of messages among peers or coworkers.

Question 41

Verbal communication refers to the pitch,tone,and timbre of one's voice,whereas vocal communication refers to the actual spoken words.

Question 42

Acquisition and cultivation of personal relationships that cross departmental,hierarchical,and even organizational boundaries refers to personal networking.

Question 43

When facing a crisis,prompt and thoughtful communications counter confusion and replace it with confidence in the organization's leaders.

Question 44

Research finds that the most effective way to persuade and influence others is by issuing directives.

Question 45

Methods for managing communication include personal networks,nonverbal communication,and multiple channels.

Question 46

An informal,person-to-person communication network of employees that is not officially sanctioned by the organization refers to the grapevine.

Question 47

Team communication is a form of downward communication.

Question 48

Research has found that communication channels differ in their capacity to convey information.

Question 49

Grapevine is a type of personal channel used in many organizations.

Question 50

Routine messages tend to be simple and straightforward,such as conveying data or statistics.

Question 51

The airing of grievances and complaints typically flows from top managers downward.

Question 52

In a low-context culture such as the United States,disagreeing with a superior is considered disrespectful and even disloyal.

Question 53

When building a personal communication network,it is important to build it before you need it.

Question 54

To inspire employees to achieve goals in today's difficult economic environment,some male managers are shifting to a more female-oriented communication style.

Question 55

Conversation is a group communication process aimed at creating a culture based on collaboration,fluidity,trust,and commitment to shared goals.

Question 56

To improve writing skills,managers must respect the reader.

Question 57

To prevent panic during a time of crisis,managers should hide the truth from employees and stakeholders.

Question 58

Procedures and practices are downward communication topics that define the organization's rules,regulations,benefits,and structural arrangements.

Question 59

Asking questions and paraphrasing what is said are examples of poor listening skills.

Question 60

Creating a climate of trust and openness is the most important thing managers can do to enhance organization communication.

Question 61

Channel richness refers to the

A)number of messages a channel can carry at one time.
B)speed in which messages can be carried.
C)amount of information that can be transmitted during a communication episode.
D)number of channels available at any one time.
E)profitability potential of a proposed channel.

Question 62

Which communication channel would be most successful to inform managers of impending company-wide layoff?

A)Telephone conversations
B)Face to face contact
C)Electronic media
D)Written media
E)None of these

Question 63

____ are examples of channels which managers might choose to use when communicating with employees.

A)Newsletter,telephone,and feedback
B)Telephone,electronic mail,and memo
C)Television,encoding,and letter
D)National newspapers and television
E)All of these

Question 64

A manager might use ____ as a type of communication.

A)meetings
B)telephone conversations
C)talking informally
D)all of these
E)meetings and telephone conversations

Question 65

____ refers to dialogue across boundaries and hierarchical levels about the team or organization's vision,critical strategic themes,and values that help achieve important goals.

A)Tactical discussion
B)Strategic conversation
C)Intentional chat
D)Calculated exchange
E)Deliberate talk

Question 66

When using written communication in the workplace,it is necessary to use technical jargon and terminology to make it seem like you know what you are talking about.

Question 67

____ refers to the amount of information that can be transmitted during a communication episode.

A)Channel richness
B)Electronic mail
C)Encoding
D)Upward communication
E)Feedback

Question 68

What percentage of a manager's time is spent in direct communication?

A)20 percent
B)100 percent
C)50 percent
D)80 percent
E)40 percent

Question 69

____ and ____ are potential sources for communication errors,because knowledge,attitudes,and background act as filters.

A)Encoding,channel
B)Encoding,noise
C)Decoding,channel
D)Decoding,encoding
E)Decoding,noise

Question 70

What are the key elements of communication?

A)Encoding,message,and feedback
B)Encoding,noise,and symbols
C)Message,circuit,and decoding
D)Feedback,message,and perception
E)Feedback,circuit,and perception

Question 71

The capacity of an information channel is influenced by all of these except

A)the ability to establish a personal focus.
B)the ability to handle multiple cues simultaneously.
C)the ability to facilitate rapid,two-way feedback.
D)the ability to minimize costs.
E)both the ability to establish a personal focus and the ability to facilitate rapid,two-way feedback.

Question 72

Which of the following,in the communication process,has the responsibility to decode the symbols and interpret the meaning of the message?

A)Sender
B)Receiver
C)Channel
D)Filter
E)Middleman

Question 73

Communication is defined by the text as the process by which information is

A)shared.
B)exchanged and understood by two or more people,usually with the intent to motivate or influence behavior.
C)received.
D)transmitted to others.
E)stored.

Question 74

According to MANAGER'S SHOPTALK in Chapter 17,some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

A)keep your message simple
B)select your words with care
C)cover your mouth with your hand
D)speak slowly and carefully
E)fight the urge to shout

Question 75

Which of these is the richest medium for communication?

A)Telephone conversations
B)Face to face contact
C)Electronic media
D)Written media
E)Voice mail

Question 76

The receiver ____ the symbols to interpret the meaning of the message.

A)encodes
B)transmits
C)decodes
D)responds to
E)must ignore

Question 77

____ is necessary for communication to be considered two-way.

A)Message
B)Channel
C)Feedback
D)Noise
E)Circuit

Question 78

What kinds of skills are fundamental necessities in every part of a manager's job?

A)Organizational
B)Communication
C)MBWA
D)Analysis
E)Punishment

Question 79

Managers should develop and use formal communication channels in all directions.

Question 80

The use of email continues to grow,with 21 percent growth in new users over one year from 2008 to 2009.