Deck 7: Organizations and Information Systems

Question 1

Inter-enterprise information systems support one or more inter-enterprise processes.

Answer 1

True

Question 2

Both structured processes and dynamic processes are formally defined processes.

Answer 2

False

Question 3

A workgroup process exists to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department.

Answer 3

True

Question 4

A workgroup information system is an organizational structure where a separate department is established by the organization to support and manage its information system.

Question 5

In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.

Question 6

Lead generation and lead tracking are processes concerning the sales and marketing department.

Question 7

Structured processes are standardized processes that involve day-to-day operations.

Question 8

Order and account tracking are business processes concerning the operations department.

Question 9

Using social networking sites to generate buzz about a company's new product line is an example of a dynamic process.

Question 10

CRM is an example of a structured inter-enterprise information system.

Question 11

Workgroup information systems typically support 10 to 100 users.

Question 12

Structured processes are adaptive processes that change structure rapidly and readily.

Question 13

Enterprise processes span an organization and support activities in multiple departments.

Question 14

The structure of a process has no bearing on its efficiency.

Question 15

Dynamic processes are usually more specific than structured ones.

Question 16

Dynamic processes support operational activities.

Question 17

Placing an order is an example of a structured process.

Question 18

The procedures for using workgroup information systems need to be understood only by the IT department of an organization.

Question 19

The solutions to problems in an enterprise system usually involve a single department of the organization.

Question 20

Process efficiency is a measure of the ratio of process outputs to inputs.

Question 21

An ERP solution consists of application programs, databases, and business process procedures but does not include training and consulting.

Question 22

Relationship management processes increase the value of existing customers by selling them more product.

Question 23

An ERP solution includes a database design, initial configuration data, and the company's operational data.

Question 24

Triggers and stored procedures are not components of an ERP solution.

Question 25

Information systems improve process quality by augmenting the actions of the human who is performing that activity.

Question 26

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Question 27

Adding process resources increases process effectiveness, but it adds costs.

Question 28

Business process reengineering is a quick process, but it is exceedingly expensive.

Question 29

The primary purpose of an ERP system is integration.

Question 30

Converting to an ERP system is not nearly as disruptive as converting to an EAI system.

Question 31

CRM systems incorporate accounting, manufacturing, inventory, and human resources applications.

Question 32

Workgroups can develop information systems for their own needs, but, over time, they would result in information silos.

Question 33

The problems of duplicated data, disjointed systems, limited information, and inefficiencies are solved by spreading the data across multiple databases.

Question 34

The inherent processes that are defined in an ERP solution are known, by some ERP vendors, as process blueprints.

Question 35

Changing the structure of a process always involves a change in resources as well, even if it is only a simple reordering of tasks.

Question 36

In the customer acquisition phase of the customer life cycle, an organization categorizes its customers according to value and attempts to win back high-value customers.

Question 37

A trigger is a computer program stored in a database that is used to enforce business rules.

Question 38

An information silo is a condition that exists when data are isolated in separated information systems.

Question 39

Enterprise application integration is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

Question 40

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Question 41

Which of the following workgroup processes is related to operations?

A) account updating and tracking
B) sales forecasting
C) finished goods inventory management
D) treasury and account management

Question 42

Which of the following workgroup processes is related to human resources?

A) lead tracking
B) customer support
C) assessment
D) order management

Question 43

Which of the following information systems minimizes data duplication among departments?

A) departmental information systems
B) workgroup information systems
C) personal information systems
D) enterprise information systems

Question 44

Which of the following workgroup processes is related to sales and marketing?

A) lead tracking
B) order management
C) customer support
D) accounts receivable

Question 45

Which of the following is a characteristic of dynamic processes?

A) They are adaptive processes that change structure rapidly and readily.
B) They are usually formally defined and documented.
C) They support operational and managerial decisions and activities.
D) They are standardized processes.

Question 46

In enterprise systems, a single department manager is solely in charge.

Question 47

Industry-specific solutions contain program and database configuration files but not the process blueprints that apply to ERP implementations in specific industries.

Question 48

________ are flexible, informal, and adaptive processes that normally involve strategic and less specific managerial decisions and activities.

A) Operational processes
B) Dynamic processes
C) Inherent processes
D) Structured processes

Question 49

Which of the following workgroup processes is related to customer service?

A) assessment
B) account tracking
C) sales forecasting
D) accounts payable

Question 50

Transitioning to a new enterprise system requires careful planning and substantial training.

Question 51

Which of the following workgroup processes is related to manufacturing?

A) order entry and tracking
B) finished goods inventory management
C) product and brand management
D) planning and scheduling

Question 52

SAP and Oracle are the highest ranked ERP vendors in the market.

Question 53

Which of the following is an example of a structured process?

A) deciding on the location of a new store
B) solving the problem of excessive product returns
C) purchasing raw materials
D) using social media to create buzz about a new product

Question 54

________ are formally defined, standardized processes that involve day-to-day operations.

A) Dynamic processes
B) Unstructured processes
C) Structured processes
D) Kinetic processes

Question 55

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Question 56

Operational efficiency can be increased by avoiding the usage of integrated data to analyze an organization's day-to-day activities.

Question 57

Inter-enterprise silos can solve the problems of workgroup information silos but not those of enterprise silos.

Question 58

A supermarket must choose to use distributed systems to analyze buying patterns of their customers efficiently.

Question 59

Gap identification is a major task when implementing enterprise systems.

Question 60

Which of the following is an example of a dynamic process?

A) Samsung accepts a return of a defective television from its dealer.
B) Starbucks places an order for coffee beans from its local supplier.
C) Amazon.com hires customer service representatives to help customers with their online order.
D) Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.

Question 61

________ is an example of an inter-enterprise information system.

A) CRM
B) PRIDE
C) ERP
D) EAI

Question 62

________ processes span an organization and support activities in multiple departments.

A) Enterprise
B) Inter-enterprise
C) Strategic
D) Reactive

Question 63

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

A) Business process reengineering
B) Customer relationship management
C) Enterprise resource planning
D) Customer lifecycle management

Question 64

________ is a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.

A) Enterprise resource planning
B) Customer relationship management
C) Enterprise application integration
D) Business process reengineering

Question 65

________ is a measure of the ratio of process outputs to inputs.

A) Process effectiveness
B) Process efficiency
C) Process conformance
D) Process reliability

Question 66

When an organization has inconsistent duplicated data, it is said to have a problem of ________.

A) information silo
B) data integrity
C) error of omission
D) data segregation

Question 67

Tony requests for a credit approval of $25,000 and instead gets $15,000 approved as customer credit. Which of the following problems caused by information silos is most likely the reason behind it?

A) data duplication
B) isolated decisions
C) limited information
D) disjointed processes

Question 68

Which phase of the customer life cycle focuses on sending messages to the target market to attract customer prospects?

A) relationship management
B) loss/churn
C) marketing
D) customer acquisition

Question 69

________ is the activity of altering existing and designing new business processes to take advantage of new information systems.

A) Business process modeling
B) Business process reengineering
C) Business process outsourcing
D) Enterprise resource planning

Question 70

Which of the following statements is true regarding workgroup information systems?

A) They are easy to change.
B) They minimize data duplication among departments.
C) They can be operated without training.
D) They support 10 to 100 users.

Question 71

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

A) loss/churn
B) customer acquisition
C) relationship management
D) marketing

Question 72

________ are predesigned procedures for using software products.

A) Inherent processes
B) Triggers
C) Modules
D) Service descriptions

Question 73

Which phase of the customer life cycle focuses on increasing the value of existing customers by selling them more product?

A) marketing
B) customer acquisition
C) relationship management
D) loss/churn

Question 74

The information system that a restaurant uses to order supplies and ingredients from its suppliers is an example of a(n) ________.

A) enterprise information system
B) personal information system
C) inter-enterprise information system
D) departmental information system

Question 75

Which of the following statements about a structured inter-enterprise information system is true?

A) Its problem solutions affect multiple organizations.
B) It is flexible and easily adaptable to organizational changes.
C) It increases data duplication among departments.
D) It does not require users to have any formal training.

Question 76

Which of the following conditions exist when data are isolated in separated information systems?

A) information overload
B) encapsulation
C) information silo
D) data segregation

Question 77

The two dimensions of process quality are ________.

A) efficiency and effectiveness
B) performance and reliability
C) conformance and durability
D) perception and serviceability

Question 78

Information systems improve process quality by ________.

A) duplicating data
B) entirely replacing human activity
C) changing the work culture
D) controlling process flow

Question 79

Which of the following statements about enterprise information systems is true?

A) The procedures are not documented but are understood within the group.
B) They do not require users to have any formal training.
C) They are very difficult to change.
D) They support 10 to 100 users.

Question 80

Process ________ is a measure of how well a process achieves organizational strategy.

A) efficiency
B) conformance
C) effectiveness
D) reliability