Deck 11: Supply Chain Management

Question 1

A company's supply chain strategy and its competitive strategy must be aligned in order for the company to be successful.

Answer 1

True

Question 2

As companies work to focus on core competencies and become more flexible, they have reduced their ownership of raw material sources and distribution channels.

Answer 2

True

Question 3

A complete SCM solution includes customers, service providers and partners.

Answer 3

True

Question 4

In general, increasing the number of facilities increases the total transportation cost.

Question 5

Traditionally different departments such as marketing, purchasing, and manufacturing all shared the same objectives and worked together.

Question 6

SCM stands for Supply Change Management.

Question 7

There is basically only one general type of supply chain.

Question 8

Supply chain processes can be divided into primary and tertiary activities.

Question 9

Information is not a major driver of supply chain effectiveness because it does not have a physical presence.

Question 10

SCM integrates supply and demand management within and across companies.

Question 11

Supply chains exist in both service and manufacturing organizations.

Question 12

SCM is an outgrowth of Porter's concept of the "value chain."

Question 13

The type of transportation used by a company will help to determine the location of facilities in the supply chain.

Question 14

The two main types of facilities are functional sites and storage sites.

Question 15

Labor utilization is one of the three types of flows in a typical supply chain.

Question 16

SCM focuses on a few key parties and processes.

Question 17

The service industry has no finished goods inventory.

Question 18

The supply chain has minimal impact on the firm's value chain.

Question 19

Maintaining a large inventory generally increases the likelihood of a stock out for that product.

Question 20

The inventory system is one of the key drivers of supply chain performance.

Question 21

e-SCM unites all the steps in the business cycle, from initial product design until a finished product is delivered to the customer.

Question 22

CRM uses e-business concepts and Web technologies to manage inventory and information beyond the organization, upstream and downstream.

Question 23

The PMO system can send sales and inventory data directly from the retail store to the warehouse.

Question 24

Many companies are now using the Internet as part of their SCM solution.

Question 25

Because there is considerable overlap between SCM and e-SCM systems, there has been a recent surge in integrated solutions available on the market.

Question 26

The order fulfillment process produces and supplies products to the distribution channels based on past forecasts or POS data.

Question 27

In SCM software, planning applications are used to track the physical status of goods.

Question 28

Software that supports collaboration among groups of people over networks is called VPNs.

Question 29

Until the late 1990's the focus of organizations was on improving their external efficiency.

Question 30

Ariba is a company that offers procurement solutions.

Question 31

More brick-and-mortar manufacturers are adding e-commerce capabilities, and are facing new challenges such as the individual delivery of products.

Question 32

Supply webs, also known as exchanges, are virtual locations where buyers and sellers can meet.

Question 33

In today's world, most companies in-source the handling of e-logistics.

Question 34

As opposed to ERP systems, SCMs are oriented to supporting ________ business processes.

A) core
B) transactional
C) inter-organizational
D) adaptive

Question 35

Procurement is the B2C purchase and sale of supplies and services.

Question 36

Failure to consolidate the forecasting information along the supply chain will result in the Marketing Effect for an organization.

Question 37

In the retail industry, product returns are a big issue and must be included in the management of the supply chain.

Question 38

e-SCM is the use of Web-based technology to support the key procurement processes.

Question 39

In an auction, a company post requests for bids on supplying specific quantities of a particular product.

Question 40

Warehousing and inventory control functions are being increasingly outsourced to logistics partners.

Question 41

CORBA/IIOP and ________ are the two main protocols for object communication across networks, including the Internet.

A) DCOM
B) EJB
C) API
D) COM

Question 42

The coordination of production planning and operations is an element associated with the ________ dimension of supply chain integration.

A) synchronized planning
B) information integration
C) workflow coordination
D) new business model

Question 43

ERP systems are being ________ to take advantage of the Internet revolution.

A) expanded
B) web-enabled
C) reengineered
D) reverse engineered

Question 44

With globalization and the increase in mergers and acquisitions, ________ has become an important approach for integrating the disparate systems and data.

A) ERP
B) EAI
C) SCM
D) CRM

Question 45

ERP vendors are adding more ________ functionality to their products and this is helping to blur the line between them.

A) data mining
B) system security
C) SCM
D) SFA

Question 46

It would be much easier to integrate ERP and SCM applications if all the members of the supply chain adhered to:

A) strict security protocols.
B) standard data formats.
C) best practices.
D) open standards.

Question 47

Allowing a vendor to check on your company's product inventory and then automatically generating a purchase order is an example of a(n) ________ activity in the procurement process.

A) data mining
B) phishing
C) workflow
D) value chain

Question 48

Logistics restructuring is an element associated with the ________ dimension of supply chain integration.

A) synchronized planning
B) information integration
C) workflow coordination
D) new business model

Question 49

If two supply chain partners want to link up their ERP systems and they are using different ERP software, they must either purchase or develop the ________ needed to connect them.

A) test data
B) servers
C) best practices
D) middleware

Question 50

DCOM and CORBA make application integration easier by providing a standard set of:

A) protocols.
B) data conversion formats.
C) user profiles.
D) APIs.

Question 51

________ is the first phase of the Enterprise Application Integration process.

A) Solution outline
B) Architecture
C) Design
D) Implementation

Question 52

With the introduction of ________ models such as EJB, DCOM, and CORBA, application integration has gotten easier.

A) IT
B) marketing
C) component-based
D) EAI

Question 53

Because ERP systems provide ________ information, decisions such as ordering raw materials can be based on actual inventory data.

A) real-time
B) processed
C) supplier
D) reverse auction

Question 54

The direct sharing of real-time information is an element associated with the ________ dimension of supply chain integration.

A) synchronized planning
B) information integration
C) workflow coordination
D) new business model

Question 55

________ is the technology at the heart of the SOAP communication protocol that helps define a new way for processes on different systems to communicate.

A) Database
B) XML
C) DCOM
D) SCM

Question 56

Smoothing out and automating the procurement activities between a manufacturer and a supplier is an example of:

A) BPR.
B) data mining analysis.
C) information collaboration.
D) workflow coordination.

Question 57

The joint design of products is an element associated with the ________ dimension of supply chain integration.

A) synchronized planning
B) information integration
C) workflow coordination
D) new business model

Question 58

As SCMs matured, they were found to have significant overlap with ________ systems.

A) CRM
B) ERP
C) data warehouse
D) RFID

Question 59

ERP applications help make SCMs more effective by making ________ easier and by providing real-time information.

A) decision-making
B) system design
C) security planning
D) data sharing

Question 60

Planning ________ refers to the joint design and execution of plans for product introduction, forecasting, and replenishment.

A) design
B) synchronization
C) approval
D) collaboration

Question 61

What is supply chain management (SC
M)? How is it an outgrowth of Porter's value chain concept?

Question 62

The most important ingredient in successful e-SCM is the ________ of partners, suppliers, and employees.

A) dedication
B) order completion
C) order fulfillment
D) marketing
E) none of the above

Question 63

Collaborative planning involves a shared ________ between business partners.

A) contract
B) forecast
C) project
D) attorney
E) none of the above

Question 64

On-line buyers want to purchase a product on-line and also be able to ________ that shipment until it arrives at their doorstep.

A) avoid paying for
B) ignore
C) track
D) forget about
E) none of the above

Question 65

To shorten the time it takes to bring a new product to market, collaborative design and product development among the parties in the supply chain is ________.

A) minimal
B) never done
C) unlimited
D) crucial
E) none of the above

Question 66

The success of SCM integration often depends more on ________ and on arriving at an agreed policy between trading partners, rather than on sophisticated information technology.

A) networks
B) protocols
C) communication
D) standardization

Question 67

Describe some of the potential benefits of SCM.

Question 68

How are the different facilities integrated into the supply chain network?

Question 69

________ are important components for connecting external supply chain partners and are usually secured via a VPN.

A) Extranets
B) Intranets
C) Internets
D) WANs
E) none of the above

Question 70

The ________ process uses past forecasts to produce and supply products for the company's distribution channels.

A) manufacturing
B) order completion
C) order fulfillment
D) marketing
E) none of the above

Question 71

The ________ process responds to customer demand by managing orders, and storing and delivering finished goods.

A) manufacturing
B) order completion
C) order fulfillment
D) marketing
E) none of the above

Question 72

How did Wal-Mart integrate RFID technology into their SCM system?

Question 73

In a physical distribution, the ________ is the final destination of a marketing channel.

A) vendor
B) customer
C) supplier
D) marketeer
E) none of the above

Question 74

What are the four main drivers of SCM performance?

Question 75

________ is not a benefit of Enterprise Application Integration.

A) Increased efficiency
B) Lower costs
C) Expanding the diversity of data sets
D) Improved customer service

Question 76

Collaborative planning is difficult since it involves ________ from multiple parties across different companies.

A) output
B) input
C) processes
D) data
E) all of the above

Question 77

The corporate ________ serves as a gateway to a corporate website that enables collaboration and access to company information.

A) extranet
B) portal
C) internet
D) WAN
E) none of the above

Question 78

Carrying a large inventory may improve customer service but will also increase the cost of ________ inventory.

A) producing
B) shipping
C) auditing
D) holding

Question 79

In a supply chain, ________ are either production sites or warehouses.

A) networks
B) suppliers
C) facilities
D) components

Question 80

The company's local area network, or ________, which is behind the company firewalls, is an important component of e-SCM.

A) extranet
B) intranet
C) internet
D) WAN
E) none of the above