Deck 14: Leading Teams

Question 1

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Answer 1

True

Question 2

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project,solve a problem,or exploit a specific strategic opportunity.

Answer 2

True

Question 3

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Answer 3

False

Question 4

Diet Soda Company has teams with high cohesiveness.Additionally,the teams are normally focused on their commitment to quality performance.This combination can be expected to result in high productivity.

Question 5

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 6

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption,whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 7

Virtual and global teams are particularly prone to communication breakdowns.

Question 8

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Question 9

Team cohesiveness does not necessarily lead to higher team productivity.

Question 10

A common dysfunction of teams is the presence of conflict.

Question 11

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Question 12

The five stages of team development are forming,storming,reforming,performing,and adjourning.

Question 13

As a general rule,large teams makes it harder to interact and influence others.

Question 14

Norms begin to develop in the first interactions among members of a new team.

Question 15

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 16

A common dysfunction of teams is to be results oriented.

Question 17

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 18

Research shows that the personalities of the individual members play the most critical role in determining how well a team functions.

Question 19

A competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party is called distributive negotiation.

Question 20

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 21

All of these behaviors are consistent with the role of a task specialist,except:

A)seek information.
B)initiation.
C)summarize.
D)compromise.
E)energize.

Question 22

Tamika is a manager at Sleeveless Clothes,Inc.Recently,she was assigned a work team.She is in charge of the team and it consists of the subordinates under her authority.This is an example of a _____ team.

A)horizontal
B)functional
C)self-managed
D)special-purpose
E)social

Question 23

Andrea is team leader of the focus group at her organization.In the past,the group was plagued by lack of cooperation and disrespect.Today,she told team members that if anyone tried to undermine another member,that person would be kicked off the team.This is an example of a(n):

A)critical event.
B)explicit statement.
C)experiential carryover.
D)implied norm.
E)accommodation.

Question 24

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

A)Vertical
B)Command
C)Special-purpose
D)Cross-functional
E)Functional

Question 25

The collaborating style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

A)high; high
B)high; low
C)low; high
D)low; low
E)low; medium

Question 26

Effective virtual team leaders use technology to build relationships through all of the following ways,except:

A)bring attention to and appreciate divers skills and opinions.
B)scrutinize electronic communication patterns.
C)use technology to enhance communication and trust.
D)ensure timely responses online.
E)manage online socialization.

Question 27

Jessica has just been appointed leader of a new work team in her organization.She is wondering what to do at her first meeting with the group.Which of the following would you suggest?

A)She should waste little time; get the team focused on the task.
B)She should help the team clarify roles and responsibilities.
C)She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D)She should let someone else worry about this since she is the leader.
E)She should propose to disband the team.

Question 28

The avoiding style of conflict resolution is based on a _____ degree of assertiveness and a _____ degree of cooperativeness.

A)high; high
B)high; low
C)low; high
D)low; low
E)low; medium

Question 29

Amber is a member of a work team at Buchanon Dance,Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?

A)Compromise
B)Follow
C)Reduce tension
D)Harmonize
E)Summarize

Question 30

Work team effectiveness is based on three outcomes: productive output,capacity to adapt and learn,and:

A)cohesiveness.
B)satisfaction.
C)commitment.
D)leadership.
E)norms.

Question 31

Michael's team has evolved to the storming stage of team development.As team leader,what should Michael be emphasizing?

A)Lots of informal interaction
B)Participation by all team members
C)Task accomplishment
D)Goal achievement
E)Disbanding the team

Question 32

All of the following are common dysfunctions of teams,except:

A)lack of trust.
B)avoidance of accountability.
C)fear of conflict.
D)lack of commitment.
E)results orientation.

Question 33

_____ means that the first behaviors that occur in a team often set a precedent for later team expectations.

A)Critical events
B)Primacy
C)Carryover behaviors
D)Explicit statements
E)Recency

Question 34

A task force is sometimes called a(n):

A)vertical team.
B)cross-functional team.
C)command team.
D)special-purpose team.
E)executive team.

Question 35

Which of the following statements is true?

A)Morale is higher in cohesive teams.
B)Productivity is lower in cohesive teams.
C)Satisfaction is lower in cohesive teams.
D)Morale always suffers in cohesive teams.
E)Absenteeism rates are substantially higher with cohesive teams.

Question 36

Which of the following behaviors is NOT consistent with the socioemotional role?

A)Encourage
B)Energize
C)Harmonize
D)Compromise
E)Follow

Question 37

Fred,a software engineer,is in charge of scrutinizing electronic communication patterns as part of his role within a virtual team at work.Fred's role fulfills which virtual team practice?

A)Using technology to build relationships
B)Shaping culture through technology
C)Monitoring progress and rewards
D)Administering rewards
E)Using global teams to develop technology

Question 38

The forming stage of team development is characterized by:

A)the establishment of order and cohesion.
B)cooperation.
C)problem solving.
D)orientation.
E)conflict.

Question 39

Sally is a member of a work team at Beauty-R-Us Corporation.She often proposes new solutions to team problems.This is an example of which task specialist role?

A)Harmonize
B)Seek information
C)Initiation
D)Reduce tension
E)Compromise

Question 40

Randy is a team leader at Welldrilling.net.His team is made up of fifteen co-workers.Recently,he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called:

A)free riding.
B)reduced commitment.
C)power realignment.
D)the costs of coordination.
E)self-directed team.

Question 41

Capacity to _____ refers to the ability of teams to bring greater knowledge and skills to job tasks and enhance the potential of the organization to respond to new threats or opportunities.

Question 42

A role in which the individual provides support for team members' emotional needs and social unity is called a(n)_____ role.

Question 43

List the five behaviors associated with the task specialist role.

Question 44

During the _____ stage of team development,the major emphasis is on problem solving and accomplishing the assigned task.

Question 45

_____ refers to performance and the quality and quantity of task outputs as defined by team goals.

A)Productive output
B)Satisfaction
C)Commitment
D)Capacity to adapt
E)Norms

Question 46

_____ teams typically consist of 5 to 20 multiskilled workers who rotate jobs to produce an entire product or service or at least one complete aspect or portion of a product or service.

Question 47

_____ pertains to the team's ability to meet the personal needs of its members.

Question 48

_____ can present enormous challenges for team leaders,who have to bridge gaps of time,distance,and culture.

Question 49

A team created outside the formal organization to undertake a project of special importance or creativity is known as a(n)_____.

Question 50

A role in which the individual devotes personal time and energy to helping the team accomplish its task is called a(n)_____ role.

Question 51

Which of the following is NOT one of the four key strategies for achieving a win-win solution through negotiation?

A)Separate the people from the problem
B)Focus on interests
C)Generate many alternatives for mutual gain
D)Insist that results be based on objective standards
E)Keep the demands at the center

Question 52

The term _____ refers to a team member who attains benefit from team membership but does not do a proportionate share of the work.

Question 53

_____ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party.

Question 54

Dysfunctional teams avoid _____,being unwilling to accept responsibility for outcomes and engaging in finger-pointing when things go wrong.

Question 55

During the _____ stage of team development,individual personalities emerge.People become more assertive in clarifying their roles and what is expected of them.

Question 56

_____ refers to the tendency for the presence of others to enhance an individual's motivation and performance.

Question 57

_____ negotiation is a collaborative approach to negotiation that is based on a win-win assumption,whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 58

_____ is defined as the extent to which members are attracted to the team and motivated to remain in it.

Question 59

The _____ style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

Question 60

The _____ stage of development is a period of orientation and getting acquainted.

Question 61

Discuss the differences between distributive and integrative negotiation.Describe the steps for achieving a win-win solution with integrative negotiation.

Question 62

List the five stages of team development.

Question 63

Discuss the determinants of team cohesiveness and its consequences.

Question 64

According to your text,list three factors that can cause people to engage in conflict.

Question 65

What are the three key components of the author's definition of a team?