Deck 1: The World of Innovative Management

Question 1

The rise of virtual work has led to a decline in organizational hierarchies.

Answer 1

True

Question 2

Althoughdevelopedby aJapanesebusinessmanager,thequalitymovementisstronglyassociatedwithAmericancompanies.

Answer 2

False

Question 3

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Answer 3

False

Question 4

TheHawthornestudiesledtotheearlyconclusionthatpositivehumanrelationscanleadtosignificantlyhigherperformance.

Question 5

Contingencythinkingistheabilitytoseeboththedistinctelementsof asystemorsituationandthecomplexand changinginteractionamongthoseelements.

Question 6

Thesystemsthinkingapproachdevelopstheoriesabouthumanbehaviorbasedonscientificmethodsandstudy.

Question 7

AnassumptionofTheory Yisthattheaveragehumanbeinghasaninherentdislikeofworkandwillavoiditifpossible.

Question 8

Efficiency refers to the degree to which the organization achieves a stated objective.

Question 9

Supplychainmanagementreferstothesequenceofsuppliersandpurchasers,coveringallstagesofprocessingfromobtainingrawmaterialstodistributingfinishedgoodstoconsumers.

Question 10

The late famed management theorist Peter Drucker is often credited with creating the modern study of management.

Question 11

The humanistic perspective contains three subfields: scientific management,bureaucratic organizations,and administrative principles.

Question 12

Organizationdevelopmentis aspecificsetofmanagementtechniquesbasedinthebehavioralscienceapproach.

Question 13

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

Question 14

A manager forwards information to other organization members in the disseminator role.

Question 15

Fayol'sunityofcommandprincipleemphasizesthateachsubordinatereceivesordersfromone,andonlyonesuperior.

Question 16

The individual performer is a generalist and coordinates a broad range of activities.

Question 17

Thefieldofmanagementthatspecializesinthephysicalproductionofgoodsorservicesreferstooperations management.

Question 18

Administrativeactsanddecisionsrecordedinwritingisoneofthesixcharacteristicsoftheidealbureaucracy.

Question 19

The management science approach uses qualitative data in management decision making.

Question 20

Acriticismofhumanrelationsmanagementisthatitignoresthesocialcontextandworkers'needs.

Question 21

The top reason for manager failure is ineffective communication skills and practices.

Question 22

The degree to which an organization achieves a stated goal refers to:

A)effectiveness.
B)synergy.
C)conceptual skill.
D)efficiency.
E)human skill.

Question 23

The management science perspective emerged after World War II to treat problems associated with:

A)modern global warfare.
B)environmental issues.
C)employee involvement.
D)Germany.
E)improving manufacturing.

Question 24

Of all management duties,one of the things managers like the least is:

A)financial planning.
B)controlling activities.
C)planning for future decisions.
D)handling paperwork.
E)networking.

Question 25

One of the roles that a small business manager may emphasize overa counterpart in a large organization is:

A)information processing.
B)spokesperson.
C)liaison.
D)resource allocator.
E)leader.

Question 26

Amanda Rowley,President of Autos-R-Us,recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100.She is engaging in the management function of:

A)bribery.
B)organizing.
C)technical skills.
D)leading.
E)controlling.

Question 27

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer.This is an example of organizational:

A)information processing.
B)efficiency.
C)effectiveness.
D)structure.
E)goal-setting.

Question 28

When senior managers at Gap,Inc.decided to become the number one service-quality clothing company in the world,they were engaging in the management function of:

A)planning.
B)organizing.
C)leading.
D)controlling.
E)dreaming.

Question 29

Which of the following is a characteristic of a traditional management approach?

A)Managers play the role of an enabler.
B)Managers supervise team members' tasks.
C)Managers constantly mobilize for change.
D)Managers lead and empower teams.
E)Managers encourage conversation and collaboration.

Question 30

Tool Techies,Inc.uses phone surveys of customers to gather information about service and quality.This is an example of the management function of:

A)planning.
B)technical skills.
C)organizing.
D)controlling.
E)conceptual skills.

Question 31

According to Mintzberg,which of these is an interpersonal role?

A)Monitor
B)Negotiator
C)Liaison
D)Disturbance handler
E)Spokesperson

Question 32

Customerrelationshipmanagementsystemscollectandmanagelargeamountsofdataaboutcustomersandmakethemavailabletoemployees.

Question 33

The Forestville Freeze is regionally known for its employee training programs.Managers at the Freeze conduct research to determine the best candidate interviewing techniques.This involves the use of which management approach?

A)Administrative principles approach
B)Bureaucratic approach
C)Behavioral sciences approach
D)Humanistic approach
E)Scientific management approach

Question 34

Gail Griffith,manager of the finance division,distributes relevant information every day to all her employees,enabling them to make quality decisions.Gail is performing which of the following roles?

A)Monitor role
B)Disseminator role
C)Spokesperson role
D)Disturbance handler role
E)Figurehead role

Question 35

For a widget manufacturing company,worker-hours per widget is a measure of:

A)organizational effectiveness.
B)organizational performance.
C)organizational efficiency.
D)organizational structure.
E)organizational assets.

Question 36

Regina,owner and operator of a small restaurant,believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them.This involves which aspect of what managers do?

A)Organizing
B)Motivating and communicating
C)Measuring
D)Developing people
E)Setting objectives

Question 37

If a manager finds a severe decline in employee morale and direction,he or shemay need to spend more time in the _____ role.

A)negotiator
B)resource allocator
C)figurehead
D)monitor
E)leader

Question 38

When Terry Doyle of CommuniCom,Inc.created smaller,more independent maintenance units,he was performing the function of:

A)controlling.
B)human relations skills.
C)leading.
D)organizing.
E)resourcing.

Question 39

Since not-for-profit organizations do not have a conventional _____,managers may struggle with the question of what constitutes results and effectiveness.

A)hierarchy
B)bottom line
C)information system
D)decision-making process
E)structure

Question 40

Management idea life cycles have continually grown longer,reflecting the pace of change in today's business world.

Question 41

______ refers to the sequence of suppliers and purchasers,covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Question 42

In order to determine how to deal with a problem employee,Sharon evaluated the employee,the problem,and the context in which the problem occurred.She is applying which of the following perspectives?

A)Participative view
B)Universalist view
C)Autonomy view
D)Contingency view
E)Humanist view

Question 43

According to Fayol,similar activities in an organization should be grouped together under one manager.This administrative principle is known as _____.

Question 44

A key finding in the Hawthorne studies was which of these?

A)Stronger lighting increased productivity.
B)More money resulted in increased productivity.
C)Productivity increased with autocratic leadership.
D)Higher temperatures reduced productivity.
E)Human relations increased productivity.

Question 45

_____ is the attainment of organizational goals in an effective and efficient manner through planning,organizing,leading,and controlling organizational resources.

Question 46

_____ refers to the field of management that specializes in the physical production of goods or services.

Question 47

It is often difficult to make decisions about subsystems because they are:

A)interdependent.
B)independent.
C)managed differently.
D)filled with employees.
E)organizationally based.

Question 48

A social group within an organization is part of the:

A)formal organizational structure.
B)informal organization.
C)scalar chain.
D)reorganization process.
E)top management level.

Question 49

Of the management trends that have been popular over the past decade,managers are most aware of:

A)e-business.
B)virtual organization.
C)empowerment.
D)reengineering.
E)customer relationship management.

Question 50

According to Weber's ideas on bureaucracy,organizations should be based on which of these?

A)Personal loyalty
B)Personal references
C)Rational authority
D)Family ties
E)Charismatic authority

Question 51

In the _____ role,managers initiate improvement projects,identify new ideas,and delegate idea responsibility to others.

Question 52

By using resources in an efficient and effective manner,managers may reach their ultimate responsibility of achieving high _____.

Question 53

Genex Dynamics is a ballistics company that uses the unity of command,scalar chain,and division of work principles.These are part of which management philosophy?

A)Administrative principles approach
B)Bureaucratic approach
C)Scientific management approach
D)Humanistic approach
E)Behavioral sciences approach

Question 54

From the 1950s until today,which management perspective has remained the most prevalent?

A)Systems
B)Qualitative
C)Scientific management
D)Quantitative
E)Humanistic

Question 55

The process by which companies find out how others do something better than they do and then try to copy and/or improve it is known as _____.

Question 56

Used widely by Indian companies,_______ refers to an innovation mind-set that strives to meet customers' needs quickly and inexpensively.

A)benchmarking
B)organizational development
C)kaizen
D)jugaad
E)bureaucracy

Question 57

List the three management skills necessary to perform effectively in organizations.

Question 58

Weber's vision of organizations that would be managed on an impersonal,rational basis is called a(n)_____.

Question 59

Which of the following is not a criticism of scientific management?

A)It does not appreciatethe social context of work.
B)It does not appreciate the higher needs of workers.
C)It does not appreciate the careful study of tasks and jobs.
D)It does not acknowledge variance among individuals.
E)It tends to regard workers as uninformed and ignores their ideas and suggestions.

Question 60

Within his role as a financial accountant,Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances.Which perspective or approach does Roger apply most at his work?

A)Quantitative perspective
B)Qualitative perspective
C)Humanistic approach
D)Behavioral science approach
E)Scientific management approach

Question 61

Describe the four management functions.

Question 62

Discuss the differences between the case view,the universalist view,and the contingency view.

Question 63

List the three assumptions associated with McGregor's Theory X.

Question 64

How do small business managers emphasize different management roles in comparison to larger business managers?

Question 65

Describe the manager's informational roles.