Deck 7: Managing Stress and the Work-Life Balance

Question 1

Which of these is NOT an example of roleof role demand stressors?

A)Role overload
B)Intrasender conflict
C)Role commitment
D)Role conflict
E)Role ambiguity

Answer 1

C

Question 2

A moderate degree of workload-related stress can

A)stimulate energy and motivation.
B)overload the nervous system.
C)weaken the physical system.
D)result in apathy.
E)increase anxiety.

Answer 2

A

Question 3

Which of the following types of conflict results from conflicting demands from different sources within the same role?

A)Intrarole
B)Person-role
C)Intersender
D)Intrasender
E)Interrole

Answer 3

A

Question 4

Which of these is caused by contradictory and competing time commitments between a boss and a spouse?

A)Interpersonal demands
B)Task demands
C)Role overload
D)Role ambiguity
E)Role conflict

Question 5

Which of these is a set of expected behaviors associated with a particular position in a group or organization?

A)Information node
B)Stressor
C)Role
D)Catalyst
E)Demand

Question 6

Which of the following is an example of distress?

A)Excessive pressure to perform
B)Mental preparations before playing a sport
C)Giving a speech
D)Getting married
E)Getting a promotion

Question 7

Sara just started work at ABC Manufacturing. During the first week, she saw poor job description and vague cues from her coworkers. This can cause role

A)ambiguity.
B)reversal.
C)overload.
D)underload.
E)conflict.

Question 8

In the _____ stage of the general adaptation syndrome, people wonder how to cope with stressors.

A)resistance
B)physiological
C)realization
D)emotion
E)alarm

Question 9

Ruth was labeled as a typical Type A individual. This classification for Ruth could be based on all of these EXCEPT:

A)extremely competitive.
B)highly devoted to work.
C)being time urgent.
D)wanting to accomplish as much as possible.
E)relaxed approach to life.

Question 10

If Rohan is feeling discrepancies between role requirements and his personal values, it is called _____ conflict.

A)intrarole
B)interrole
C)intrasender
D)intersender
E)person-role

Question 11

Which of the following is NOT a characteristic of a Type B person?

A)Confident
B)Highly motivated
C)Patient
D)Not devoted to work
E)Relaxed

Question 12

All of the following are examples of an interpersonal demand stressor EXCEPT:

A)leadership style.
B)personalities.
C)group norms.
D)job security.
E)group acceptancepressures.

Question 13

All of the following are true about the general adaptation syndrome model EXCEPT:

A)everyone has a stress threshold.
B)some people cannot tolerate much stress at all.
C)prolonged exposure to stress results in a greater tolerance for future stress.
D)some people can tolerate a great deal of stress.
E)each person has a normal level of resistance to stressful events.

Question 14

Which of these defines stressors?

A)Stress on the job
B)The result of mismanagement
C)Stress that accompanies negative events
D)Anything that induce stress
E)Situations that should be avoided

Question 15

Which of the following is a basic cause of stress in organizations?

A)Life change
B)Life trauma
C)Intrinsic demands
D)Extrinsic demands
E)Physical demands

Question 16

In his new job, Chris is facing a situation where task demands are too low. He barely has couple hours of work in a full day duty. This can cause Chris to

A)develop healthy coping techniques.
B)become bored.
C)be healthy and pleased with life.
D)feel invigorated.
E)become anxious about time pressures.

Question 17

In which stage of the general adaptation syndrome do people give up because they can no longer cope with the stressor?

A)Deflation
B)Exhaustion
C)Realization
D)Drain
E)Alarm

Question 18

When a manager gives an employee several major assignments to complete on a strict deadline, _____ is likely to occur.

A)role conflict
B)role ambiguity
C)role reversal
D)role underload
E)role overload

Question 19

An example of a(n) _____ demand organizational stressor is a poorly designed office that doesn't allow a worker adequate privacy.

A)physical
B)personal
C)task
D)role
E)interpersonal

Question 20

Family, friends, and co-workers have always described JoAnna as a very optimistic person. In general, people like JoAnna

A)tend to handle stress better.
B)are more prevalent in America than in Japan or Brazil.
C)are more prone to experience the physical effects of stress.
D)are more prone to experience the psychological effects of stress.
E)see themselves as more complex individuals.

Question 21

_____ consequences of too much stress at work are smoking and alcohol abuse.

A)Psychological
B)Medical
C)Behavioral
D)Physiological
E)Cognitive

Question 22

All of the following are signs of burnout EXCEPT:

A)putting in long hours, but getting little accomplished.
B)dreading going to work.
C)mental exhaustion.
D)physical exhaustion.
E)strenuous exercise.

Question 23

Which of the following is NOT an example of a collateral program?

A)Career development
B)Employee fitness
C)Health promotion
D)Stress management
E)Shift work

Question 24

Research on Holmes and Rahe's Life Change Scale shows that

A)everyone who scores above 300 will experience major illness.
B)this scale has received only mixed support.
C)everyone has the same stress threshold.
D)this scale is best suited to minority employees.
E)only negative events affect your score.

Question 25

Medical consequences of stress include all of the following EXCEPT:

A)strokes.
B)ulcers.
C)accident proneness.
D)heart attacks.
E)headaches.

Question 26

If Jennifer is facing stress in her daily life, psychological consequences could include all of the following EXCEPT:

A)depression.
B)sleeping too much.
C)not sleeping enough.
D)headaches.
E)family problems.

Question 27

The primary institutional programs for managing stress include all of the following EXCEPT:

A)work design.
B)work schedules.
C)exercise.
D)culture.
E)supervision.

Question 28

Medical, psychological, and behavioral responses to stress are primarily

A)eustress.
B)burnout.
C)hardiness adjustments.
D)individual consequences.
E)organizational consequences.

Question 29

Common dimensions of a person's life that are not tied specifically to work include all of the following EXCEPT:

A)hobbies.
B)spouse or life companion.
C)religious affiliations.
D)dependents.
E)working hours.

Question 30

Life traumas include all of the following EXCEPT:

A)marital problems.
B)aggression.
C)family difficulties.
D)health problems unrelated to stress.
E)death of a child.

Question 31

High work stress, usually, results in _____ job performance.

A)a neutral effect on
B)decreased
C)no effect on
D)increased
E)improved

Question 32

Role conflict and role ambiguity can be reduced by which individual strategy for stress management?

A)Job enrichment
B)Time management
C)Participation
D)Support groups
E)Learning to say no

Question 33

Burnout

A)is most frequently found among high achievers.
B)occurs when the worker enrolls in stress-management programs.
C)occurs when a worker puts too much of himself or herself into the job.
D)is more common among women than men.
E)is found more often in Type B personalities.

Question 34

Life trauma differs from life change in all of the followings ways EXCEPT:

A)it represents upheaval in a person's life.
B)it has a longer-term focus.
C)it has a narrower focus.
D)it alters a person's attitudes, emotions, and/or behaviors.
E)it has a more direct focus.

Question 35

All of the following are direct organizational consequences of stress EXCEPT:

A)accident proneness.
B)poor work quality.
C)turnover.
D)absenteeism.
E)lowered productivity.

Question 36

Work-life relationships that are separate from work include all of the following EXCEPT:

A)a person's spouse.
B)career goals.
C)dependents.
D)personal life interests.
E)friendship networks.

Question 37

Behavioral consequences of organizational stress include all of the following EXCEPT:

A)smoking.
B)alcohol abuse.
C)negative changes in attitudes.
D)aggression.
E)appetite disorders.

Question 38

All of the following work attitudes relate to stress EXCEPT:

A)motivation.
B)absenteeism.
C)organizational commitment.
D)job satisfaction.
E)morale.

Question 39

Brianna is interested in learning about the relaxation techniques for coping with work stress. You can tell her that relaxation techniques for coping with work stress include all of the following EXCEPT:

A)making a "to do" list.
B)sitting quietly with eyes closed.
C)taking a rest break.
D)taking a vacation.
E)taking a nap.

Question 40

If you were conducting a workshop on Time Management, you should suggest all of the following steps EXCEPT:

A)create and manage impressions.
B)take a list every morning.
C)work on tasks in order of importance.
D)identify critical activities.
E)identify trivial activities.

Question 41

Research suggests that Type A people are more successful than Type B people.

Question 42

Unpleasant stress that accompanies negative events is called

A)distress.
B)eustress.
C)GAS.
D)alarm.
E)role reversal.

Question 43

Stress is defined as an individual's adaptive response to a stimulus.

Question 44

The first stage, when a person first encounters a stressor, is called alarm.

Question 45

Task demands include group pressures, leadership, and interpersonal conflict.

Question 46

The relationship between Type A and Type B behavior patterns and coronary heart disease is more complex than originally believed.

Question 47

The notion of life change as a source of stress was first developed and popularized by Holmes and Rahe.

Question 48

The general adaptation syndrome (GAS) identifies three stages of response to a stressors:

A)alarm, resistance, exhaustion.
B)physiological, psychological, and emotional.
C)low, moderate, and high.
D)exercise, meditate, and relax.
E)interpersonal, intrapersonal, and inter-group.

Question 49

Unfortunately, people with Type A behavior patterns are likely to be passive and more balanced in life.

Question 50

Life trauma is any upheaval in an individual's life that alters his or her abilities, emotions, or behaviors.

Question 51

The exhaustion stage of the general adaptation syndrome occurs as a result of prolonged exposure to a stressor without resolution.

Question 52

If Raj is experiencing distress, it is the positive form of stress.

Question 53

Which of the following is classified as the most stressful job?

A)Statistician
B)Astronomer
C)Reporter
D)Surgeon
E)Software engineer

Question 54

Interestingly, temperature can create stress in the organizational environment.

Question 55

_______ people are less competitive, less committed to work, and have a weaker sense of time urgency.

A)Neurotic
B)Type A
C)Top managers
D)People with general adaptive syndrome
E)Type B

Question 56

"Stressors" are the stimuli that causes stress.

Question 57

Stress, in the workplace, is sometimes a positive factor.

Question 58

People with hardy personalities are more likely to suffer illness under high levels of stress because they accept too much responsibility at work.

Question 59

Pleasurable stress that accompanies positive events is called

A)distress.
B)eustress.
C)GAS.
D)burnout.
E)role ambiguity.

Question 60

Research finds that because stress is harmful, it should be eliminated.

Question 61

Supervision is not considered to be an important institutional role in managing workplace stress.

Question 62

If a person feels some degree of panic and begins to wonder how to cope, that person has entered the _______ stage of GAS.

Question 63

_______ occurs when expectations for the role exceed the individual's capabilities.

Question 64

Anything that induces stress is classified as a(n) _______.

Question 65

Pleasurable stress that accompanies positive events is called ______.

Question 66

An effective organizational strategy for adapting to and managing stress is the use of support groups.

Question 67

Two basic organizational strategies for helping employees manage stress are institutional programs and individual coping mechanisms.

Question 68

Stress in organizational settings is not influenced by events that take place outside the organization.

Question 69

Unpleasant stress that accompanies negative events is called _______.

Question 70

Task demands and physical demands are types of ______ stressors.

Question 71

Trade-offs between extreme demands are usually needed when balancing work-life linkages.

Question 72

A desirable objective is to achieve a(n) ______ degree of workload-related stress.

Question 73

_______ is an individual's adaptive response to a stimulus that places excess demands on that individual.

Question 74

The two most significant forms of withdrawal behavior are absenteeism and quitting.

Question 75

A role management strategy is to learn to say "no."

Question 76

Better managing a daily schedule through effective time management can reduce stress on the job.

Question 77

When a person believes that he or she will get over a stressful event, that person has entered the _______ stage of GAS.

Question 78

Type _______ people are less competitive, less committed to work, and have a weaker sense of time urgency.

Question 79

Burnout is a general feeling of exhaustion that develops when a person simultaneously experiences too much pressure and has too few sources of satisfaction.

Question 80

Organizational consequences of stress include a decline in performance, heart disease, and headaches.