Deck 1: Communicating and Leading at Work

Question 1

While David is talking during a meeting,he notices several team members beginning to shuffle their feet,while others are nodding off.David notices this and adapts his communication by making the meeting more interactive in hopes that it will wake people up.This simultaneous exchange of messages is called .

A)interpersonal communication
B)transactional communication
C)feedback
D)leadership

Answer 1

B

Question 2

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .

A)communication
B)transactional communication
C)human communication
D)interpersonal communication

Answer 2

C

Question 3

Kelley is the leader of her English Club; she will often plan,schedule,and facilitate the weekly meetings.According to your textbook Kelley is performing as a leader.

A)task functions
B)process functions
C)responsibility functions
D)situational functions

Answer 3

A

Question 4

Laura is talking on the phone to her best friend about her weekend plans.The phone is which component of communication?

A)Noise
B)Feedback
C)Channel
D)Context

Question 5

Bryan is interviewing candidates for a job opening in his department.He describes the person he is looking for as someone who possesses strong leadership skills.Specifically,he is looking for a leader who exhibits competency,honesty,is forward looking,and inspirational.What type of leadership approach is Bryan taking?

A)Trait approach
B)Functional approach
C)Situational leadership approach
D)Transformational leadership approach

Question 6

Kristen is delivering a presentation to a group of clients,but one of her client's cell phones continues to ring.This causes Kristen to become aggravated because she is worried that the other clients will not hear her message.Which of the following elements is causing Kristen's aggravation?

A)Feedback
B)Noise
C)Channel
D)Context

Question 7

According to your textbook,the primary difference between a leader and a manager is .

A)a manager is in charge of a few, whereas a leader is in charge of many
B)a manager is appointed to coordinate and facilitate, whereas a leader influences others
C)a manager is lower on the corporate ladder than a leader
D)a manager is focused on the long term, while a leader is focused on short term goals

Question 8

Mark is the newest technician at his company but had seen the need to start a recycling program. Mark takes the initiative to collect recycle bins,post signs and put them by the trash.Mark is being a
)

A)leader
B)manager
C)supervisor
D)follower

Question 9

A is someone who has been appointed to coordinate and facilitate others in accomplishing a task/job.

A)leader
B)manager
C)subordinate
D)follower

Question 10

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?

A)Democratic leadership
B)Authoritarian leadership
C)Laissez-faire leadership
D)Transformational leadership

Question 11

In the textbook,the primary distinction between the definition of communication and human communication involves .

A)making sense out of the world
B)managing relationships
C)interacting simultaneously
D)acting upon information

Question 12

When looking at the difference between leading and following,the best follower is someone who .

A)responds to a micromanaging leader
B)only uses the ideas of the leader
C)is passive and a noncritical thinker
D)is both independent and a critical thinker

Question 13

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?

A)Task function
B)Process function
C)Responsibility function
D)Situational function

Question 14

The primary difference between a task and process function is .

A)task functions focus on getting work done, whereas process functions focus on managing relationships
B)task functions focus on relationship building, whereas process functions focus on procedural tasks
C)task functions focus on leadership, whereas a process function is primarily a role that a follower assumes
D)task functions help the team mediate conflicts, whereas a process role focuses on agenda items

Question 15

The of a communication message is the new information,ideas,or suggested actions the speaker wishes to express.

A)Feedback
B)Noise
C)Channel
D)Content

Question 16

Your textbook describes different perspectives on leadership,which of the following is NOT one?

A)Leaders make things happen.
B)Leaders create the extraordinary.
C)Leaders are born.
D)Leaders are ethical.

Question 17

Sondra is facilitating a meeting in her company's main boardroom.Because her past meetings were held in a much smaller,more informal meeting room,she is beginning to feel very uncomfortable and nervous.Which of the following elements is most responsible for her uncomfortable and nervous feelings?

A)Source
B)Noise
C)Context
D)Content

Question 18

Using unspoken symbols to communicate the emotional and relational aspects of your message is the description of which communication principle?

A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Question 19

The definition of leadership includes .

A)influencing others to achieve goals
B)discovering the available means of persuasion
C)someone who has been appointed to keep things organized and facilitate
D)translating feelings, thoughts, and ideas into a code

Question 20

According to your textbook,if you want to end up as a leader,you should NOT do which of the following:

A)Be absent frequently because absence increases respect and honor.
B)Do what others ask, but also ask others to do things for you.
C)Do not forcefully suggest that your ideas are the best ideas.
D)Offer substantive comments.

Question 21

Amanda is addressing a gathering of human resource professionals at her company's large lecture auditorium.She is informing them about the new automated careers system,which will let potential employees apply for positions online.According to your textbook,this is considered .

A)group communication
B)team communication
C)public communication
D)impersonal communication

Question 22

As a leader being mindful of your communication and conscious of what motivates you and others to communicate is the description of which communication principle?

A)Effectively using and interpreting nonverbal messages
B)Appropriately adapting your message to others
C)Listening and responding thoughtfully to others
D)Being aware of your communication with yourself and others

Question 23

Your text describes small group communication as a transactional process among three to fifteen people who .

A)meet often
B)work in the same context
C)are "in sync" with each other
D)share a common purpose

Question 24

Which of the following is included in the definition of impersonal communication as discussed in the textbook?

A)Managing relationships
B)Mutual influence
C)Responding to roles
D)Ongoing connection

Question 25

A leader who consults with the group before issuing edicts is considered a .

A)democratic leader
B)authoritarian leader
C)laissez-faire leader
D)transformational leader

Question 26

In an effectively led team,team members are less likely to be absent.

Question 27

An individual that takes a servant leadership approach believes that .

A)the ends justify the means
B)to do good and do well
C)team members should serve them
D)they are naturally born leaders

Question 28

It is possible for someone to be a leader even without being designated to assume a specific leadership role.

Question 29

Which statement best represents a transformational leadership approach?

A)Communicating a vision that people can support
B)Announcing a vision and telling others to get it done
C)Asking employees what vision they want
D)Not developing a vision unless asked by someone else

Question 30

According to the textbook,the primary difference between interpersonal and impersonal communication is:

A)Interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects.
B)Interpersonal communication treats others according to their role, while impersonal communication occurs when two people interact to mutually influence one another.
C)Interpersonal communication occurs when someone is alone, while impersonal communication occurs in a large crowd.
D)Interpersonal communication is a form of leadership, while impersonal communication occurs when two co-workers seek to mutually influence each other.

Question 31

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?

A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Question 32

In a recent survey of recruiters from companies with more than 50,000 employees,communication skills were cited as the single most important factor in choosing managers.

Question 33

Suzy has been working for the same leader for the past 10 years; however,her old boss just retired and she has been assigned to a new supervisor.Her new boss is nothing like her old boss.Her old boss would simply make all of the decisions and tell everyone in the area how to perform their job effectively.But,her new boss gives minimal direction and rarely volunteers information.What style of leadership does her new boss prescribe to?

A)Authoritarian leadership
B)Democratic leadership
C)Transformational leadership
D)Laissez-faire leadership

Question 34

Sue is in a sales meeting with a group of coworkers.Throughout the meeting,she paraphrases others' messages,nods her head,and asks questions to seek clarification.Which principle is Sue demonstrating?

A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Question 35

As a leader John often gets input from all members of the group,has them vote on actions to take and is focused on the group succeeding and not his own personal success.John demonstrates which type of leadership??

A)Authoritarian leadership
B)Democratic leadership
C)Transformational leadership
D)Laissez-faire leadership

Question 36

is any communication,other than written or spoken language,that creates meaning for someone.

A)Verbal communication
B)Language
C)Impersonal communication
D)Nonverbal communication

Question 37

The primary difference between a group and a team is .

A)a team is more goal oriented than a group
B)a team involves face-to-face communication, while a group does not
C)a team involves mutual influence, while a group does not
D)a team is more highly structured than a group

Question 38

While taking an exam,Sam is having difficulty concentrating because people in the hall are talking extremely loud.Sam is experiencing literal noise.

Question 39

Customizing messages to enhance message clarity and considering the personal,social,and cultural characteristics of listeners is the description of which communication principle?

A)Effectively using and interpreting verbal messages
B)Effectively using and interpreting nonverbal messages
C)Appropriately adapting your messages to others
D)Listening and responding thoughtfully to others

Question 40

Using the "silent treatment" ensures that a conversation will NOT be transactional.

Question 41

Slamming a door is an example of nonverbal communication.

Question 42

It is not possible for someone to perform both task and process functions.

Question 43

Democratic leaders are more likely than the authoritarian leader to listen and thoughtfully respond to the wishes of the team.

Question 44

Military leaders often assume an authoritarian leadership style.

Question 45

You CANNOT have a leader without a follower.

Question 46

The primary difference between a task and process function is that process functions focus on managing relationships.

Question 47

Our emotions are communicated primarily through verbal messages.

Question 48

Kim is great at public speaking; this means she must also be effective at communicating interpersonally and in a group.

Question 49

A servant leader has a high concern for people,relationships,and team member satisfaction.

Question 50

Bill wants to be a democratic leader so he takes a "hands off" approach and only gives directions when he is asked or instructed to.

Question 51

There is a single set of traits or characteristics that can predict who will be a leader.

Question 52

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

Question 53

Transformational leaders are so effective because they focus most of their energy on the past in order to fix mistakes.

Question 54

A servant leader influences group members through listening,supporting,and empathizing.

Question 55

Groups with highly structured goals and a high level of stress may work best with a more authoritarian leadership style.

Question 56

The difference between a group and a team is that a team has fewer members.

Question 57

The laissez-faire leader influences the group by his or her participation and activities.

Question 58

Interpersonal communication is mutually influential.

Question 59

Of the three communication contexts (interpersonal,group,public),public communication has the distinction of being the one that has been formally studied the longest.

Question 60

Public communication tends to be less formal and less structured than interpersonal or team communication.

Question 61

Briefly explain the four key elements of human communication.

Question 62

Describe the five communication principles and how they can be applied as a leader at work.

Question 63

Define the three leadership styles presented in the textbook and explain when each style would be most effective.

Question 64

Explain and give an example of how noise can influence transactional communication.

Question 65

Identify and explain at least three differences between a manager and a leader.

Question 66

Define and explain the difference between interpersonal and impersonal communication.

Question 67

Define servant leadership and identify how it attempts to influence people.

Question 68

You are a member of a group trying to solve a technical problem where you work.What should you do to be an effective follower?

Question 69

Define task and process functions and provide three examples of roles specific to each.

Question 70

Explain the differences between each of the three contexts of communication.