Deck 2: Being Aware of Self and Others: Enhancing Communication and Leadership

Question 1

Mark is seen as a good listener and others seem to be very comfortable talking to him.What social dimension best describes this part of Mark's social style?

A)Assertiveness
B)Responsiveness
C)Adaptability
D)Mindfulness

Answer 1

B

Question 2

Which of the following is NOT a reason that style flexing is important?

A)it enhances leadership effectiveness
B)it helps you tailor your message
C)it helps you maximize the fit between you and another person
D)it pushes other people to grow by forcing them adapting to you.

Answer 2

D

Question 3

Why is it important to know how other people perceive your social style?

A)Their perception influences how they treat you.
B)Their perception influences how you perceive yourself.
C)Their perception doesn't matter; it only matters how you see yourself.
D)You can never know how another person perceives you, so you shouldn't try.

Answer 3

A

Question 4

Rose is an engineer.Her colleagues think that she is too critical and much too serious.What social style does Rose exhibit?

A)Amiable
B)Analytical
C)Driver
D)Expressive

Question 5

According to your textbook which of the following is something the mindful leader does NOT focus their awareness on?

A)Leadership assumptions
B)Organizational culture
C)Ethics
D)Systematic flow

Question 6

Abraham Maslow's theory of human needs is used to help describe which leadership assumption?

A)Classical
B)Human relations
C)Human resources
D)Systems

Question 7

Dennis has been the governor of the state of Texas for the past 5 years.He loves being given so much responsibility and he enjoys being able to direct others.What social style best describes Dennis?

A)Amiable
B)Analytical
C)Driver
D)Expressive

Question 8

According to your textbook a classical approach to leadership relies on to motivate employees.

A)benefits and rewards
B)personal relationships
C)internal motivation
D)decision making opportunities

Question 9

The primary difference between hygiene and motivation factors is that .

A)hygiene factors are concerned with recognition, while motivation factors are concerned with working conditions
B)hygiene factors are concerned with job responsibility, while motivation factors are concerned with the quality of supervision
C)hygiene factors are concerned with the amount of responsibility, while motivation factors are concerned with working conditions
D)hygiene factors are concerned with satisfaction, while motivation factors are concerned with motivation

Question 10

Patty enjoys her work as a nurse because she feels that it gives her an opportunity to be supportive and helpful to her patients.Patty's social style is best characterized as .

A)driver
B)amiable
C)expressive
D)analytical

Question 11

A pattern of communication behaviors that others observe when you interact with them is .

A)social style
B)mindfulness
C)nonverbal communication
D)assertiveness

Question 12

Nick is an intern at a local news network.Management at the network is very impressed with Nick because he actively disagrees with other coworkers,is not afraid to make requests,and can stand up for himself without attacking someone else.What social dimension is Nick exhibiting?

A)Responsiveness
B)Adaptability
C)Expressiveness
D)Assertiveness

Question 13

Having the opportunity to be promoted is an example of a(n) .

A)leadership perk
B)motivation factor
C)hygiene factor
D)artifact

Question 14

Which leadership concept assumes that there is one best way to perform a specific task within an organization with maximum efficiency,and that a leader's job is to influence workers to behave in this way?

A)Classical leadership
B)Human relations leadership
C)Human resource leadership
D)Systems assumptions leadership

Question 15

When someone has an awareness of their own and others' thoughts,actions,and motivations,they are considered to be .

A)competent
B)aware
C)adaptable
D)mindful

Question 16

The Big Shore Company gives out free tacos every Tuesday,provides day care for the children of their workers,and allows casual Fridays.What type of motivational approach does Big Shore Company have?

A)Classical leadership
B)Human relations leadership
C)Human resources leadership
D)Systems leadership

Question 17

According to your textbook a person with high assertiveness and low responsiveness is considered to have a(n) social style.

A)expressive
B)amiable
C)analytical
D)driver

Question 18

Rosa is a corporate trainer for a large banking organization.Her favorite aspects about the position are that it allows her to be noticed by others,use her communication skills,and receive a lot of attention.Rosa's social style is best characterized as .

A)amiable
B)analytical
C)driver
D)expressive

Question 19

Athena has an analytical social style; however,she is leading a project with a group of expressive people.Because of this difference,she adapts her style to be more enthusiastic and friendly.Athena's ability to adapt is called .

A)awareness
B)style flexing
C)position flexing
D)classical leadership

Question 20

Having an office with a window is an example of a(n) _.

A)leadership perk
B)motivation factor
C)hygiene factor
D)artifact

Question 21

Your social style is a combination of two primary dimensions - assertiveness and responsiveness.

Question 22

Stan has worked at his organization for 30 years.In recognition of his long career and hard work,his organization will be hosting a dinner party.This celebration represents which factor of organizational culture?

A)Artifacts and décor
B)Metaphors
C)Ceremonies
D)Stories

Question 23

The learned patterns of beliefs,values,assumptions,rules,and norms that are shared by the people in an organization are called .

A)organizational awareness
B)organizational culture
C)ceremonies
D)organizational stories

Question 24

When a leader informs team members of the criteria they use for making decisions,they are managing the challenge of .

A)deceit
B)responsibility
C)consistency
D)decision making

Question 25

Sally has worked for the same company for 15 years and really cares for her employees.Sally does not give her employees deadlines or demanding tasks,but believes they will get them done when they need to be.Sally is a(n) type of manager on the Managerial Grid.

A)country club management
B)team management
C)impoverished management
D)authority-compliance

Question 26

Krista thinks she is great at leading meetings,but the rest of her team does not agree.This understanding represents mindfulness.

Question 27

Which of the following statements most accurately describes the human resources leadership approach?

A)Workers are viewed as resources that can enhance an organization.
B)Workers are motivated by rewards and punishment.
C)Views organizations and teams as complex interconnected sets of elements.
D)People are motivated by their individual needs.

Question 28

Being aware of the organizational culture is important because?

A)It influences how you communicate with others.
B)It is nice to know.
C)So you can explain it to others.
D)So you can know what to wear.

Question 29

Because Ryan isn't afraid to make requests or actively disagree with others,he has a high level of responsiveness.

Question 30

Neal is a new manager at a production company that puts an emphasis on production and accepts a high turnover rate.On the Managerial Grid where should Neal try to place himself?

A)Country club management
B)Team management
C)Impoverished management
D)Authority-compliance

Question 31

According to your textbook organizational cultures .

A)never change
B)change only when the business is failing
C)constantly change
D)only change when a new CEO is hired

Question 32

According to your textbook,a group's set of distinctive beliefs,values,assumptions,and rules that distinguish them from another is described as their .

A)leader
B)hygiene factor
C)system
D)culture

Question 33

Bob just walked into his new office area and saw that everyone was sitting in a cubicle,there were no pieces of art on the walls,and all of the furniture matched.His observations represent what factor of an organization's culture?

A)Metaphors
B)Stories
C)Artifacts and décor
D)Written rules and policies

Question 34

According to your textbook,communication in organizations that operate using human relations leadership assumptions is typically .

A)downward
B)upward
C)multidirectional
D)tall

Question 35

The beliefs,values,and moral principles by which we determine what is right and wrong are called .

A)leadership style
B)opinions
C)ethics
D)responsibility

Question 36

Being aware of your motivations,actions,and thoughts is being mindful.

Question 37

The idea that there can be several different cultures within a single organization is best represented by which statement?

A)Organizational culture is created through communication.
B)Organizational culture is communicated both explicitly and implicitly.
C)Organizational culture includes multiple factors.
D)Organizational culture is multilayered and multifaceted.

Question 38

Pam is a newly appointed manager at a local restaurant.Since the last manager was fired due to ethics issues,she is making it a point to model ethical conduct at all times.She has hired a trainer to deliver workshops on ethics in order to help prevent the unethical treatment of others.What challenge is Pam trying to confront?

A)Challenge of deceit
B)Challenge of responsibility
C)Challenge of consistency
D)Challenge of ethics

Question 39

Your social style is unique; no one has a social style that perfectly matches your own.

Question 40

Paul has a very high concern for people,as well as a high concern for production.Where does Paul fall on the Managerial Grid?

A)Country club management
B)Team management
C)Impoverished management
D)Authority-compliance

Question 41

According to the human relations leadership perspective,people are motivated by their individual needs.

Question 42

According to classical leadership assumptions,there is more than one best way for a team or organization to perform a given task.

Question 43

Bill no longer enjoys his work because he was passed over for a promotion and does not believe he will advance any further in the company.Bill is suffering from a lack of motivation factors.

Question 44

Communication based on the human relations approach to leadership concerns both task and relationship issues.

Question 45

Analytical social styles are considered social specialists.

Question 46

You are considered to have an amiable social style if you enjoy working in supportive and helpful roles.

Question 47

A good leader treats every coworker differently and does not explain how or why.

Question 48

Organizational culture affects all aspects of how the work gets accomplished.

Question 49

The use of metaphors can help someone understand an organization's culture.

Question 50

According to the human relations approach to leadership,people are only motivated by the current working conditions such as the working environment and salary,not recognition and how interesting the work is.

Question 51

Impoverished management occurs when a manager has a low concern for people and a low concern for production.

Question 52

Becoming aware of your own and others' social styles gives you important information that you can use to more effectively lead others.

Question 53

All of an organization's culture can be learned by reading the employee handbook.

Question 54

Abraham Maslow's theory of human needs is used to help understand the human resources leadership approach.

Question 55

Upward communication is emphasized in the human resources approach.

Question 56

An organization's culture will never change.

Question 57

Style flexing is the process of your team adapting to your social style.

Question 58

Bart is described as being flexible because he adapts his social style and communication to best fit the group he is working with.Bart is demonstrating social flexing.

Question 59

From a classical point of view,organizations can be described as being either tall or flat.

Question 60

From a human relations approach,communication between workers is encouraged.

Question 61

Define ethics and identify some of the key elements associated with being an ethical leader.

Question 62

Distinguish between "assertiveness" and "responsiveness."

Question 63

Describe how organizational culture can be communicated both explicitly and implicitly.

Question 64

Dana works as a technician at Happy Times Inc.,her manager is very open about the decision making process the company uses and involves the whole team in discussion about work procedures and outcomes.Dana believes she has a better way to do her job,how should she approach communicating this according to your textbook's description of leadership approaches?

Question 65

Describe the five factors that help identify an organization's culture according to your textbook and give an example of each.

Question 66

Explain why "becoming aware of your communication with yourself and others" is the first principle and the two steps it typically take to become self-ware.

Question 67

What is style flexing and how can style flexing impact communication?

Question 68

Renji has just taken over as a manager at New Stuff Incorporated.The last manager was fired because they showed favoritism to some of their employees.According to your textbook how should Renji approach the ethical challenge of consistency?

Question 69

Explain the importance of being aware of your own and other's social styles.

Question 70

List and define each of the three main approaches to leadership.

Question 71

Define the concept of organizational culture and explain why it is important.

Question 72

Explain how leaders can influence organizational culture.

Question 73

Describe each of the three ethical challenges and provide an example of each challenge.

Question 74

Identify and briefly describe each of the 4 social styles using the assertiveness and responsiveness grid,as well as characteristics of each social style.

Question 75

Jamey is very enthusiastic,ambitious,dramatic,and friendly.She enjoys recognition and attention,but many of her team members such as Juan are technical specialists who are serious,picky,critical,and are resistant to communicating with others.What is Jamey and Juan's social styles and how should Jamey approach communicating with Juan?