Deck 4: Communication Devices and Their Uses

Question 1

Which of the following is TRUE of the hold button?

A)When a caller is placed on hold,it is not possible to answer calls from other extensions.
B)Patient confidentiality is breached when a call is placed on hold.
C)One should return to the caller every 2 or 3 minutes to update the continuing hold.
D)If a call requires a lengthy hold,the caller should be asked whether he or she would like to remain on hold or would prefer to leave a return call number.

Answer 1

If a call requires a lengthy hold,the caller should be asked whether he or she would like to remain on hold or would prefer to leave a return call number.

Question 2

A patient's condition has worsened,and his attending physician has written orders to consult with a cardiologist.When you check the doctor's roster,you see that it includes two doctors with the same first and last names.An important thing for you to do to properly reach the correct physician is to:

A)check the physician roster carefully for specialties when looking up the patient's physician.
B)just ask the attending physician for the phone number.
C)page the patient's nurse to get the phone number.
D)call the coronary intensive care unit for the number;it will save time spent looking it up on the computer.

Answer 2

check the physician roster carefully for specialties when looking up the patient's physician.

Question 3

When one is taking a message for a co-worker,important pieces of information to record are:

A)the extension number the call came in on.
B)what your co-worker was doing when the call was taken.
C)if this is a personal or a business call.
D)date,time,caller,and return call number.

Answer 3

date,time,caller,and return call number.

Question 4

The appropriate technique for placing a caller on hold would be to:

A)ask the caller to hang on for a minute.
B)ask the caller's permission and then immediately place him or her on hold before you receive an answer.
C)ask permission prior to placing the caller on hold and wait for an answer.
D)advise the caller that he or she will be placed on hold for a short time while you are pushing the hold button.

Question 5

A locator is a device that is used to:

A)locate specific information in the patient's electronic medical record (EMR).
B)detect the location of nursing personnel,including health unit coordinators (HUCs).
C)identify important information in the patient's paper chart.
D)detect illegal drug use.

Question 6

The condition of a patient in the intensive care unit (ICU)has just turned critical.The patient's nurse has asked the HUC to page the primary care physician stat.The physician had told the nurse she would be in the hospital visiting other patients and would not leave the building without notifying the ICU.Given this information,what is the best method to use to page this physician?

A)Page the doctor on the physician's voice pager.
B)Telephone the doctor's office and ask staff to page her stat.
C)Enter your floor extension on the doctor's digital pager.
D)Make use of the voice paging system.

Question 7

Before you place a call to a physician,an important thing to do is:

A)have a cup of coffee,because oftentimes holds are lengthy.
B)have everything that may be needed during the call,such as the patient's chart,the correct phone number,and main points to discuss.
C)make sure it is not close to a lunch break,so if the call takes longer than expected,it does not interfere.
D)time the call so the call-back will come when there are only nurses on the unit,so the person who is answering can take orders if necessary.

Question 8

A pen tab is a:

A)marker that is used to label patient chart forms.
B)writing utensil that nurses can use.
C)portable tablet computer.
D)device worn by nursing personnel for location.

Question 9

When paper charts are used,the HUC is likely to use the computer on the hospital nursing unit most frequently for:

A)ordering diagnostic tests.
B)researching patient location.
C)sending and receiving e-mail.
D)reading and interpreting Kardex form information.

Question 10

A doctor's office uses voice mail at certain times.When you are calling in abnormal laboratory results,which of these guidelines should you follow when leaving a voice-mail message?

A)Listen carefully to be certain that the correct phone number has been reached prior to leaving critical patient information.
B)It is not necessary to leave a return phone number;the doctor knows where the patient is.
C)If the doctor has good voice-mail equipment,it is not important to speak slowly and distinctly.
D)When giving abnormal laboratory values,do not waste time repeating the information.The office can use the answering machine's "repeat" button.

Question 11

The HUC is normally in charge of maintaining the nursing unit bulletin board.Which of the following is true regarding guidelines followed to properly maintain the bulletin board?

A)Post nursing policies and staff development classes.
B)The date does not have to be noted on any item that was posted.
C)Discard all items removed,even items with initials of those who have read them.
D)The bulletin board also may be used by nursing personnel to post invitations to showers,parties,etc.

Question 12

When the computer is not working because of malfunction or system upgrades,the HUC may order tests and procedures by:

A)completing downtime requisitions.
B)calling appropriate departments to notify them of the orders.
C)calling the nurse manager to ask what to do.
D)sending a messenger to the appropriate department.

Question 13

Which of the following items may be safely sent in the pneumatic tube system?

A)Empty chart binder
B)Pap smear
C)Blood work
D)Cerebrospinal fluid

Question 14

The HUC is usually the only staff member to use the fax machine to transmit orders to the pharmacy.A stat medication order has to be sent to the pharmacy quickly.The HUC should:

A)use the redial option to fax the doctor's order,because seldom does anyone else use the fax machine.
B)run the set of orders to the pharmacy,and stay to pick up the stat medication needed by the patient.
C)check the directory of extensions,and dial the pharmacy fax number to fax the doctor's orders.
D)call the pharmacy,and tell the pharmacist that there is a stat set of orders;read the orders to the pharmacist and ask him or her to send the medication via the pneumatic tube system.

Question 15

Chart forms labeled with the patient's personal information but without medical information must be:

A)given to the nurse manager for his her attention.
B)immediately sent to the medical records department.
C)shredded.
D)relabeled with another patient's information so as not to waste the budget of the floor.

Question 16

The abbreviation WOW stands for:

A)workstation on wheels.
B)wheels on wheelchair.
C)weight of workstation.
D)workstation of workers.

Question 17

In most hospitals,it is appropriate to use e-mail to:

A)send jokes and other humorous materials to co-workers.
B)send electronic messages to family members or friends.
C)communicate with staff members on other floors regarding an interesting patient.
D)send messages or replies to other hospital personnel regarding appropriate patient information.

Question 18

Telephone etiquette is an important feature of the hospital unit.What should you do to communicate the professionalism and caring attitude of the nursing unit?

A)Do not worry about promptly answering the phone;the caller will think everyone is taking care of patients and will get a better impression of the unit.
B)Do not spend time identifying yourself;the caller probably is not calling to talk with any one individual.
C)When you do not know the answer,tell the caller that someone who can assist him or her will be located.
D)Do not place the caller on hold;set the phone on the desk.It doesn't matter if the caller can hear the business around the nurses' station.

Question 19

Items on the nursing unit census board are likely to include:

A)room number,nurse,and physician.
B)name,height,and weight.
C)name,diagnosis,and physician.
D)name,medications,and prognosis.

Question 20

Which of the following is inappropriate to say over the nursing unit intercom?

A)"Nancy,please return to the nursing station."
B)"Mr.Jones,have your bowels moved today?"
C)"Mr.Jones,may I help you?"
D)"Mr.Jones,your nurse will bring your pain medication in a few minutes."

Question 21

When EMR with CPOE is implemented,the HUC is notified when a task needs to be completed by:

A)a bell sounding when the patient's name is chosen on the computer screen.
B)a red light blinking next to the patient's name on the computer screen.
C)an icon appearing on the computer screen next to the patient's name.
D)the patient's name being highlighted in yellow on the computer screen.

Question 22

A ringing telephone in the nursing station should preferably be answered _____ ___ _____ ring.

A)after the first
B)before the fifth
C)before the sixth
D)before the third

Question 23

Hospitals can now account for equipment,patients,personnel,and processes throughout the facility,as well as understand resource status,usage,and availability with the use of:

A)robots.
B)global positioning system (GPS)tracking systems.
C)radar tracking systems.
D)remote controls.

Question 24

When the EMR with CPOE is used,patient documents faxed from another facility would be:

A)given to the patient to verify the information
B)placed in an envelope and labeled with the patient's ID label.
C)scanned into the patient's EMR.
D)sent to the patient's doctor's office.

Question 25

When the EMR with CPOE is used,the responsibility of the HUC regarding doctors' orders would be to:

A)transcribe the orders as when paper charts are used.
B)monitor the electronic records for HUC tasks.
C)do nothing.
D)write out the orders for each patient's nurse.

Question 26

Which of the following is an example of how to correctly answer the nursing unit telephone?

A)"Hi,this is Jean on 4C."
B)"4C;Jean;may I help you?"
C)"4C;Jean;health unit coordinator."
D)"4C;may I help you?"

Question 27

Hospital robots support nursing staff and are used to dispense medication,make deliveries,and visit patients.The RobotCart transports materials like food,x-ray films,and linens throughout the hospital and travels a set path and prevents collisions by:

A)the use of a remote control operated by the sending personnel.
B)designated personnel accompanying the RobotCart.
C)using a loud horn.
D)using sonar.

Question 28

When the EMR with computer physician order entry (CPOE)is used,doctors' orders are:

A)handwritten by doctors and then typed into the patient's EMR by HUCs.
B)entered into the patient's EMR directly by doctors.
C)handwritten by doctors and then typed into the patient's EMR by nurses.
D)handwritten by doctors and then scanned into the patient's EMR by HUCs.

Question 29

Biometrics used in hospitalized patients may include:

A)iris scans.
B)full body scans.
C)foot prints.
D)teeth x-rays.

Question 30

Receiving a critical (panic)value message requires the HUC to document the name of the person calling and:

A)read the message or lab values back to the person and immediately notify the patient's nurse and/or doctor if requested to do so.
B)read the message or lab values back to the person and call the director of nurses immediately.
C)call the charge nurse immediately.
D)call security immediately.

Question 31

The following is a wearable device that enables instant two-way voice conversation without the need to remember a phone number or use a handset:

A)a Vocera.
B)a smartphone.
C)pen tab.
D)pocket pager.

Question 32

Wireless technologies and mass communication systems are becoming part of hospital disaster preparedness plans.Events that may require this plan being initiated include:

A)a multiple-injury car accident.
B)a patient in code arrest.
C)a nursing unit potluck.
D)a patient diagnosed with tuberculosis (TB).