Deck 6: Problem Solving and Creativity

Question 1

High emotional intelligence is important because it helps managers and professionals keep emotions out of decision making.

Answer 1

False

Question 2

The accumulation of knowledge contributes to creativity because knowledge ________.

A)can be substituted for intuition
B)supplies the building blocks for generating and combining ideas
C)prevents too much mental flexibility
D)allows for the development of a traditional mental set

Answer 2

B

Question 3

Laura is known to have a high degree of creative self-efficacy, so it would be a good idea for her manager to assign Laura to a task requiring ________.

A)limited self-confidence in solving problems
B)limited cognitive skills
C)a standard solution
D)a creative solution

Answer 3

D

Question 4

According to the technical definition of the term, you know you have a problem when ________.

A)you experience stress
B)there is a gap between what exists and what you want
C)you have to choose among alternatives
D)there are too many challenges facing you in one day

Question 5

You know that you have a problem when there is a gap between what you would like and what you have now.

Question 6

An exit strategy is most likely to be applied to the problem-solving and decision-making step referred to as ________.

A)be aware of problem or opportunity
B)find creative alternatives
C)evaluate the choice
D)identify causes of the problem

Question 7

Emotional intelligence contributes to effective decision making because it ________.

A)focuses on increasing your creative output
B)takes the feelings out of decision making
C)allows you to vent your anger freely
D)helps you regulate your emotions to make a good decision

Question 8

Asking "but-not" questions is a useful tool for identifying the cause of problems.

Question 9

With respect to problem solving, the need for risk taking and thrill seeking ________.

A)leads to procrastination
B)leads to perfectionism
C)is almost always a liability
D)is sometimes an asset

Question 10

Intrinsic motivation contributes to creativity because it ________.

A)satisfies the need for recognition and other awards
B)helps the problem-solver conform to the right way of thinking
C)provides the facts needed for creativity
D)enables the problem-solver to be fascinated with the task

Question 11

Barry purchases a cartridge refill franchise, mostly with borrowed money. His worst-case scenario is likely to focus on what to do if he ________.

A)cannot find enough clerks to help run the store
B)runs short on refill ink
C)forgets to smile at customers
D)does not generate enough business to pay his bills

Question 12

The flow experience occurs when someone ________.

A)is totally absorbed in his or her work
B)allows his or her concentration to wander
C)gets the creative juices flowing
D)is under heavy pressure

Question 13

A notable consequence of perfectionism is that it often leads to a(n)________.

A)sudden increase in satisfaction with the task
B)feelings of euphoria while solving a problem
C)delay in making decisions
D)lack of concern for details

Question 14

Pam is unhappy because her attempt at establishing an online jewelry business has failed. The point of her using a worst-case scenario is to find a couple of people to blame for her failed business.

Question 15

Formal education often inhibits problem solving and decision making because the person is exposed to so many principles and facts.

Question 16

Intuition is based on expertise that stems from experience, and excludes feelings and emotions.

Question 17

June relies on bringing up facts and emotional hunches at the same time. This is referred to as ________.

A)long forgotten information
B)traditional thinking
C)long-term memory
D)intuition

Question 18

Robin has an ability to know what information is relevant, to find connections between the old and the new, to combine facts that are unrelated, and to see the "big picture." Another way to say this would be to say Robin has ________.

A)problem-solving paralysis
B)insight
C)a lack of concern for details
D)a strong personality

Question 19

The flow experience occurs when the problem-solver allows his or her concentration to wander.

Question 20

Research suggests that an individual's response to loss is ________.

A)about the same as response to gains
B)more intense than his or her response to gains
C)strongest when he or she is a consistent loser
D)strongest when he or she is a consistent winner

Question 21

The lawyer role in the technique, "Play the roles of explorer, artist, judge, and lawyer" involves ________.

A)collecting as much evidence as you can before offering a suggestion
B)judging whether an idea has merit
C)getting your creative idea implemented
D)searching through documents for a good idea

Question 22

Alberto, a store-window decorator, is in a wonderful mood today, so we can anticipate that he will be ________.

A)too ready to dismiss the importance of his work
B)at his creative worst
C)at his creative best
D)less creative than usual because he will be distracted

Question 23

Todd has a high degree of creative self-efficacy so he will minimize attempting to solve problems that lack a standard solution.

Question 24

Studies suggest that multicultural experiences often enhance creativity in all but in which one of the following ways?

A)Giving us direct access to novel ideas
B)Helping restrict the range of ideas we accept
C)Helping us recognize that the same behavior might have different functions and implications
D)Shaking up thinking enough to help us engage in unconventional thinking

Question 25

A technology executive, referenced in the human relations text, contends that constraints often enhance creativity because workers rise to the occasion.

Question 26

A recommended starting point in becoming a more creative problem solver is to ________.

A)take a nap to rest your mind
B)jump into a brainwriting session
C)make up a few good jokes related to your work
D)believe that you can be a creative problem solver

Question 27

Jerry has become much more intellectually flexible since beginning his job with a jewelry company, which is very helpful in his overcoming a fixed way of thinking. This is also referred to as the ability to overcome ________.

A)intrinsic motivation
B)emotional intelligence
C)a traditional mental set
D)a job loss

Question 28

An effective way of enhancing creativity on the job is to ________.

A)seek feedback on your performance
B)avoid physical exercise during the working day
C)avoid the pressure that stems from placing an idea quota on yourself
D)ignore what others have to say about your job performance

Question 29

The saying, "Necessity is the mother of invention," emphasizes the contribution of ________ to creativity.

A)certain mental activities
B)ability
C)intrinsic motivation
D)environmental conditions

Question 30

An important strategy for enhancing the outcome of brainstorming is to have intellectually and culturally diverse group members.

Question 31

Abigail, a registered nurse, is correct when she states, "A major block to my creativity in applying patient care is to perceive things in a traditional way."

Question 32

Humor is a stimulant to creativity because it tends to get creative juices flowing.

Question 33

People are the most likely to be creative when they are motivated primarily by the ________.

A)potential financial reward for being creative
B)satisfaction and challenge of the work itself
C)fear of job loss for not being creative
D)opportunity to obtain recognition for the creative idea

Question 34

A key contributor to being more creative is to be in a bad mood because when we are discouraged or depressed, we become more imaginative.

Question 35

Tanya wants to become an Olympic ice skater. She should therefore concentrate on developing which one of the following multiple intelligences?

A)Bodily Kinesthetic
B)Spatial
C)Linguistic
D)Naturalist

Question 36

A major component to any form of critical thinking is to ________.

A)accept the conclusions of experts
B)maintain an optimistic and cheerful outlook
C)accept the stated and unstated assumptions
D)systematically evaluate the evidence

Question 37

An important method for being creative is to carefully keep unrelated ideas separate to attain pure solutions to problems.

Question 38

Bert applies the technique of brainwriting correctly when he sends tweets to his followers to obtain their input on a work problem he faces.

Question 39

One reason that humor enhances workplace creativity is that humor ________.

A)helps prevent the attitude that work is serious business
B)will sometimes point to problems and a possible solution
C)helps compensate for low intelligence
D)helps block using old solutions to new problems

Question 40

City planner Nadia is a morning-type person but today decides to engage in creative problem solving at midnight. If she is successful it might be because ________.

A)the wine she probably drank will enhance her creativity
B)she can think more loosely and let in unusual thoughts
C)she can escape multicultural experiences
D)creativity is stronger when it is dark outside

Question 41

When people are in a high state of emotional arousal, their ability to think critically often diminishes.

Question 42

An analysis of many studies suggests that multicultural experiences enhance a person's ability to engage in creative problem solving.

Question 43

An important component of critical thinking is to exclude alternative arguments about the problem at hand.

Question 44

Jill wants to capitalize on the concept of multiple intelligences, so she should discipline her mind to multiply her mental effort.

Question 45

Gus has excellent spatial intelligence, so he will probably take readily to 3-D (three-dimensional)printing using a computer.

Question 46

Being a couch potato (someone who avoids physical exercise)is known to increase creativity because the brain does not become oversupplied with oxygen.

Question 47

Establishing idea quotas for yourself often inhibits creativity because you might feel under too much pressure to think creatively.

Question 48

The artist role in being creative involves stretching your imagination and asking "what-if" questions.

Question 49

Carlos, a packaging design specialist, is likely to enhance his creativity when he seeks feedback on his performance from both his manager and coworkers.

Question 50

Creative problem solving when not at your best often works because when you are fatigued, the mind increases its filtering mechanisms thereby screening out ineffective ideas.