Deck 15: Learning Strategies, Perception, and Life Span Changes

Question 1

It is possible for a company to arrange for informal learning by ________.

A)setting up formal classrooms
B)organizing the work area
C)providing lesson plans
D)testing their employees

Answer 1

B

Question 2

Learning only takes place when it leads to an immediate change in behavior.

Answer 2

False

Question 3

The three features of group learning are ________.

A)positive reinforcement, negative reinforcement, and punishment
B)brainstorming, groupthink, and committee formation
C)forming, storming, and norming
D)sharing, storage, and retrieval

Answer 3

D

Question 4

A study about learning and different sized fonts suggested that ________.

A)people learn best with material written in their favorite font
B)people learn the fonts better than the facts
C)larger fonts, within limits, lead to better remembering
D)harder concentration leads to better remembering

Question 5

Store manager Pam is most likely displaying a habit when she ________.

A)asks her manager for a salary increase
B)deals with a difficult customer
C)locks the door and sets the security alarm upon leaving
D)attempts to find a few new customers through Facebook

Question 6

Jessica is an apprentice who learns her jewelry making skills by observing others. This type of learning is called ________.

A)informal learning
B)implicit learning
C)modeling
D)formal learning

Question 7

An education professor cited in the human relations text believes that information technology is used more effectively to enhance, rather than replace classroom learning.

Question 8

A study with students found that increasing font size, within limits, tended to greatly enhance memory of the material presented.

Question 9

Cedrick is hired as an ambulance driver which requires driving a vehicle wider than customary for him. On his first two trips, Cedrick hears and feels strong vibrations near the tire because he has driven on the shoulder. Cedrick quickly makes the appropriate adjustments, and no longer encounters the vibrations. His learning was the result of ________.

A)classical conditioning
B)operant conditioning
C)positive reinforcement
D)modeling

Question 10

Massive open online courses (MOOCs)are used mostly so learners can gather together in one physical location, such as a training room.

Question 11

A major force behind the growth of e-learning is that ________.

A)most workers dislike interacting with coworkers and instructors
B)so many employees are geographically dispersed
C)so many workers fear interaction with others in a classroom
D)cheating on exams is widely accepted

Question 12

In general e-learning is most effective in delivering ________, whereas classroom training is more effective for learning ________.

A)formal learning; informally
B)informal learning; formally
C)conceptual subject matter; interpersonal skills
D)interpersonal skills; conceptual subject matter

Question 13

A major contributor to informal learning in a medical setting would be workers ________.

A)sharing information with each other
B)downloading apps about safety regulations distributed by hospital administration
C)watching reality shows on TV about hospitals
D)carefully studying the labels on medical containers

Question 14

When group learning is successful, members of the group are ready to act in the same manner in response to a problem.

Question 15

The students who benefit the most from e-learning tend to be those who are ________.

A)self-disciplined enough to void distractions
B)afraid to interact with other students in a classroom
C)willing to study after midnight
D)learn more through classical than operant conditioning

Question 16

Several studies suggest that close to 45 percent of what we do every day is based on habits.

Question 17

Business owner Robert should use ________ schedules or reinforcement to keep his employees mentally alert and interested.

A)regular
B)formal
C)continuous
D)intermittent

Question 18

To be a good e-learner, you need a lot of self-motivation and self-discipline.

Question 19

Patty disrupted everyone's work with her constant talking and telling jokes in the office, so coworkers finally began just ignoring her and the behavior stopped. This is an example of ________.

A)positive reinforcement
B)negative reinforcement
C)punishment
D)extinction

Question 20

Biff is 6'3" tall, and the first few times he enters or exits a commuter airplane, he bangs his head on the ceiling. Biff now crouches when entering or exiting a commuter airplane, attesting to the usefulness of classical conditioning.

Question 21

Peer (or cooperative)learning tends to increase satisfaction yet is not so effective for bringing about changes in behavior.

Question 22

Terry has a long history of cheating on his expense accounts. As a result he engages in projection by checking extra carefully to see if any of his subordinates are cheating on their expense account.

Question 23

A person can often capitalize on the halo effect by denying to others that he or she has any work-related problems.

Question 24

One finding of the attribution theory is that people tend to attribute their achievements to good inner qualities, whereas they attribute their failures to adverse factors within the environment.

Question 25

Jade is a store manager at a Kmart. She engages in stereotyping when she says, ________

A)"I am going to hire a Mexican-American as our grounds supervisor because Mexicans are such hard workers."
B)"I am going to conduct a background investigation of anybody I would like to hire as our grounds supervisor."
C)"I am going to hire a woman as a grounds supervisor because I believe in equal opportunity."
D)"I am going to hire a senior for the grounds supervisor position because about one-half of our customers are seniors."

Question 26

Jason has a passive learning style so he will most likely acquire new information best by ________.

A)physical demonstrations of learning material
B)studying written material
C)interacting with other people
D)being stimulated with bright lights and loud noises

Question 27

When applying the Golden Personality Type Profiler to learning, ________ individuals prefer to concentrate on logical analysis, whereas ________ individuals prefer to focus on understanding and harmony.

A)introverted; extroverted
B)sensing; intuiting
C)thinking; feeling
D)judging; perceiving

Question 28

Cecelia has a teenage brain, so she is likely to be easily influenced by her environment and prone to ________.

A)impulsive behavior
B)careful reflection before acting
C)allowing reason to conquer her emotion
D)being extra thoughtful about the welfare of others

Question 29

According to the Golden Personality Type Profiler, an important influence on your learning style is your personality.

Question 30

According to the eight stages of human development formulated by Erikson, a person has to learn to resolve a crisis at each stage before successfully negotiating the next stage of life.

Question 31

Hotel manager Pearl wants her staff to improve their customer service. Which one of the following approaches is the most likely to lead to improvements?

A)Conducting small discussion groups about the importance of good customer service
B)Requiring that the staff access the same app about good customer service
C)Requiring that the staff all read the same article about good customer service
D)Suggesting that the staff access the same YouTube video about terrible customer service

Question 32

According to Erikson's eight stages of development, ________ is the first stage.

A)autonomy versus shame
B)initiative versus guilt
C)trust versus mistrust
D)industry versus inferiority

Question 33

Brian receives an e-mail message explaining how he can earn hundreds of extra dollars per month by selling food supplements that prolong life. Brian engages in selective attention when he ________.

A)carefully thinks through who is sending this message
B)overlooks the clause that he will have to purchase $500 of the supplements so he will have the necessary inventory
C)is happy to know that he might be able to earn extra money
D)deletes the message immediately

Question 34

If Jeremy, who is 86 years old, regularly engages in mental workouts so he has a good chance of preserving his ________.

A)job satisfaction
B)physical fitness
C)cognitive fitness
D)e-learning

Question 35

An example of a work-related stereotype would be that people under age 25 become anxious and disoriented if they are not carrying a smart phone.

Question 36

Bert is the metal recycling supervisor at a recycling center. Tammy, one of his recycling technicians, is frequently late for work. Which one of the following explanations for Tammy's tardiness, most closely fits attribution theory? "Tammy is usually late because she ________

A)is a single parent without much support."
B)lacks reliable transportation."
C)has to cope with our over-crowded highway system."
D)is irresponsible."

Question 37

An important learning advantage of sleep is that it leads to stronger memory and better attention spans.

Question 38

According to Kohlberg's theory of moral development, people resolve moral dilemmas by applying principles of equality and justice at the pre-conventional level.

Question 39

An example of perceptual congruence would be if the members of a work group and the group leader have a different perception of the group's mission.

Question 40

Lower mental ability and personality traits that detract from concentration tend to enhance how much people learn.

Question 41

One of the first steps in making a career change should be to ________.

A)find all of the jobs that pay more than your current job
B)make the change quickly so you don't lose any benefits
C)take a sabbatical
D)assess your likes and dislikes

Question 42

An important consequence of having a teenage brain is that the person carefully evaluates the environment and then deliberates before taking action.

Question 43

A job is least likely to be outsourced when it involves ________.

A)personal connections with people
B)a heavy Internet component
C)considerable analytical work
D)relatively high compensation

Question 44

According to a study of 698 senior adults, it appears that the executive function of the brain remains so strong up until the end of life, and that commercial airlines should allow pilots to fly up to age 85.

Question 45

Professional football player Deon is released from his team, and cannot find a new job as a player or coach. Which one of the following might be a realistic career change for Deon?

A)Attempt to become a professional wrestler or prize fighter
B)Become a Hollywood screen writer
C)Purchase a franchise with some of the money he has saved from his playing days
D)Use his personal brand to become a standup comedian

Question 46

One of the major reasons that many employees consider a new career is that they crave more independence.

Question 47

You know you are part of the sandwich generation when you are juggling taking care of your own children and parents.

Question 48

Matilda is employing a useful tactic for coping with a major change in her work life when she looks for the personal value that could be embedded in the change.

Question 49

Kristen, a paralegal supervisor, is switching employers, getting married, relocating, and getting a knee replacement all within the next 60 days. It would be helpful for Kristen if she could ________.

A)search for a fifth change
B)recognize that change is inevitable
C)be angry about all the changes imposed on her
D)recognize that she is in over her head, and fight the changes

Question 50

Middle age is typically a period of substantial decline in verbal abilities and abstract reasoning.