Deck 12: Information Systems in Business

Question 1

A computer system performs all of the following basic functions EXCEPT:

A)output.
B)input.
C)networking.
D)processing.

Answer 1

C

Question 2

A system's ________ provides input resources to the system and uses the output from the system.

A)environment
B)functions
C)subsystem
D)processor

Answer 2

A

Question 3

One function of information technology is ________,a process for capturing data about an event that is important to the organization.

A)acquisition
B)processing
C)presentation
D)storage

Answer 3

A

Question 4

A business organization's environment includes all of the following EXCEPT:

A)customers.
B)suppliers.
C)managers.
D)competitors.

Question 5

When the output of one subsystem is used as input for another subsystem,the two systems have a shared

A)memory.
B)boundary.
C)EDI.
D)critical path.

Question 6

In the value chain model,secondary activities include all of the following EXCEPT:

A)procurement.
B)management and administrative services.
C)outbound logistics.
D)technology development.

Question 7

In the value chain model,the primary activity ________ is the process of creating products or services from raw materials.

A)marketing and sales
B)operations
C)procurement
D)inbound logistics

Question 8

In the value chain model,the primary activity ________ is concerned with finding customers and obtaining orders from them.

A)marketing and sales
B)operations
C)service
D)outbound logistics

Question 9

Which of the following are examples of primary activities directly related to producing a product?

A)marketing and sales, operations, and outbound logistics
B)inbound logistics, operations, and management
C)marketing and sales, service, and human resource management
D)technology development and procurement

Question 10

A business organization's environment includes all of the following EXCEPT:

A)competitors.
B)employees.
C)customers.
D)stockholders.

Question 11

A value chain's primary activities include all of the following EXCEPT:

A)marketing and sales.
B)technology development.
C)operations.
D)outbound logistics.

Question 12

A ________ is an example of input for an information system.

A)financial report
B)screen display
C)paycheck
D)sales transaction

Question 13

In the value chain model,the primary activity that refers to delivering the products or services to customers is

A)marketing and sales.
B)outbound logistics.
C)procurement.
D)inbound logistics.

Question 14

An organization's ________ increases when its primary and support activities produce desired output with lower costs.

A)inventory
B)personnel level
C)efficiency
D)expenses

Question 15

A(n)________ is an example of output from an information system.

A)printer
B)payroll statement
C)customer address change
D)scanner

Question 16

In the value chain model,the primary activity ________ includes receiving,storing,and distributing raw materials.

A)operations
B)procurement
C)service
D)inbound logistics

Question 17

One function of information technology is ________,the process of sending data to various locations.

A)acquisition
B)processing
C)transmission
D)storage

Question 18

When two systems share a boundary,the output of one subsystem is used as ________ for another subsystem.

A)input
B)bus
C)storage
D)memory

Question 19

________ refers to how customers rate the output of an organization's value chain.

A)Inventory
B)Sales
C)Procurement
D)Effectiveness

Question 20

Which of the following is an example of a subsystem?

A)A LAN is a subsystem of a WAN.
B)The environment is a subsystem of boundaries.
C)Input is a subsystem of output.
D)An information system is a subsystem of customers.

Question 21

A(n)________ system is a record-keeping system that keeps track of business dealings on a daily basis.

A)interorganizational information
B)executive information
C)transaction processing
D)expert

Question 22

Middle managers primarily manage at the ________ level.

A)tactical
B)operational
C)top management
D)strategic

Question 23

All of the following are examples of transaction processing systems EXCEPT:

A)accounts receivable.
B)ticket reservations.
C)group decision support system.
D)inventory.

Question 24

A transaction processing system which reduces the number of items in stock would be recorded in a(n)________ system.

A)EDI
B)ERP
C)accounts payable
D)inventory control

Question 25

An enterprise resource planning system

A)increases the quality of the data of a transaction subsystem.
B)decreases the costs for a business.
C)increases information sharing between business processes.
D)decreases the complexity of business systems.

Question 26

A company's CEO acts at the ________ level.

A)tactical
B)operational
C)middle management
D)strategic

Question 27

When a college schedules courses for an upcoming semester,they are making a(n)________ decision.

A)unstructured
B)semistructured
C)structured
D)strategic

Question 28

When two different businesses agree to work together,it is known as a

A)strategic plan.
B)business alliance.
C)value chain.
D)supply chain.

Question 29

All of the following are examples of transactions in an information system EXCEPT:

A)acquiring products from vendors.
B)selling items.
C)paying employees.
D)storage of sales records.

Question 30

A(n)________ transaction processing system reports business income and expenses in monthly reports so that the financial health can be determined.

A)general ledger
B)accounts payable
C)inventory control
D)EDI

Question 31

The first step in the transaction processing cycle is

A)processing data.
B)storing and updating data.
C)data entry.
D)user inquiry.

Question 32

When a company negotiates a contract,they are making a(n)________ decision.

A)structured
B)semistructured
C)unstructured
D)strategic

Question 33

________ allows direct computer-to-computer exchange of standardized,common business transaction documents such as invoices.

A)EDI
B)IOS
C)ERP
D)MIS

Question 34

When a company forecasts sales,they are making a(n)________ decision.

A)unstructured
B)semistructured
C)unstructured
D)strategic

Question 35

A(n)________ is a subsystem supporting the information needs of other business processes within the organization.

A)information system
B)infrastructure
C)technology management system
D)procurement system

Question 36

A business alliance linking systems of several companies who are in the same industry is called a(n)________ network.

A)ERP
B)outsourced
C)industrial
D)transborder

Question 37

________ processing gathers data and processes it later.

A)Real-time
B)Transaction
C)Batch
D)Entry specific

Question 38

Bills,receipts,and packing lists are examples of ________ in a TPS.

A)data warehouses
B)batch processes
C)action documents
D)user inquiries

Question 39

A(n)________ refers to the he international business environment factors which affect the flow of data between countries.

A)intracontinental network
B)industrial network
C)transborder data flow
D)international information partnership

Question 40

After data entry,the next step in the transaction process is

A)document preparation.
B)processing data.
C)storing and updating data.
D)user inquiry.

Question 41

Information system projects are selected during the ________ phase of IT planning.

A)IT infrastructure analysis
B)resource allocation
C)project planning
D)strategic planning

Question 42

The ethical guideline called the ________ states that a person should take the action that achieves the greatest good for all involved.

A)code of ethics
B)informed consent
C)most restrictive action
D)higher ethic

Question 43

The ________ provides a manager with the information needed to make decisions regarding the firm's operational activities.

A)EIS
B)ES
C)MIS
D)EDI

Question 44

A system that gives a manager information they need to make decisions (typically,structured decisions)is known as a(n)________ system.

A)operational management
B)ERP
C)data warehousing
D)management information

Question 45

When a company develops a new service that competitors have difficulty imitating,that company has created a(n)

A)competitive advantage.
B)switching cost mechanism.
C)entry barrier.
D)market equality.

Question 46

A management information system receives input from the

A)EDI.
B)CPM.
C)DSS.
D)TPS.

Question 47

A manager could use ________ to determine if an information system project is economically worthwhile.

A)Gantt charts
B)PERT diagrams
C)cost-benefit analysis
D)expert systems

Question 48

The final phase of IT planning is

A)IT infrastructure analysis.
B)resource allocation.
C)project planning.
D)strategic planning.

Question 49

Real estate agents can use a(n)________ to view property data with extra information (such as schools,owner information,and city limits).

A)GIS
B)MIS
C)EDI
D)DSS

Question 50

To analyze their information requirements,many companies use ________ to define their IT infrastructure.

A)organizational information requirements analysis
B)spreadsheet modeling
C)project planning
D)cost-benefit analysis

Question 51

A(n)________ is a combination of a MIS and DSS which helps top managers make decisions.

A)GIS
B)EIS
C)EDI
D)ES

Question 52

Managers bombarded with too many reports and summaries are experiencing

A)business intelligence.
B)data warehousing.
C)information overload.
D)social responsibility.

Question 53

The ________ is the top manager responsible for the overall planning of information systems within a company.

A)CEO
B)Controller
C)CIO
D)CFO

Question 54

In a(n)________,a manager uses three time estimates: an optimistic,a pessimistic,and a most likely time for completion of each activity.

A)data flow diagram
B)PERT diagram
C)GDSS
D)Gantt chart

Question 55

A(n)________ system is designed based on the knowledge of a highly skilled professional in a particular field.

A)EDI
B)knowledge
C)expert
D)management information

Question 56

Managers use all of the following to identify scheduling problems in a project EXCEPT:

A)Gantt chart.
B)PERT diagram.
C)CPM.
D)EDI.

Question 57

"If in doubt,get permission before proceeding" is an example of which ethical guideline?

A)code of ethics
B)informed consent
C)most restrictive action
D)higher ethic

Question 58

Legal and ethical behavior is also known as

A)social responsibility.
B)the higher ethic.
C)a code of ethics.
D)informed consent.

Question 59

Examples of CSFs include all of the following EXCEPT:

A)quality customer service.
B)loose control of manufacturing costs.
C)correct pricing of products and services.
D)efficient use of employees.

Question 60

A(n)________ helps a manager make semistructured decisions by providing tools to help analyze information.

A)EDI
B)DSS
C)TPS
D)ES

Question 61

A system performs three basic functions: input,________,and output.

Question 62

The ________ function evaluates feedback data and accordingly adjusts the system's input and processing functions.

Question 63

In the value chain model,the ________ activities directly relate to producing the product.

Question 64

In the value chain model,primary activities support a company's secondary activities.

Question 65

Anything outside a system's boundary is referred to as the system's ________.

Question 66

The critical success factors approach identifies the variables that are crucial for the success of the business from the top managers' point of view and identifies IT plans for systems.

Question 67

During the output function of a computer system,the result is transferred to customers,clients,and other systems.

Question 68

Two methods to keep track of a project's schedule are PERT and CPM.

Question 69

In the context of business information systems,information technology performs functions such as processing and acquisition.

Question 70

In addition to the three basic functions,a system has two additional functions: feedback and ________.

Question 71

"When deciding on an action,assume its most severe consequence and act accordingly." This is which ethical guideline?

A)code of ethics
B)informed consent
C)most restrictive action
D)higher ethic

Question 72

A manager makes semistructured decisions when confronting a problem with some uncertainty,where they use judgment to fill the gaps.

Question 73

According to the value chain model,when the value added by an activity exceeds the cost of the activity,the result is a profit for the business.

Question 74

In the value chain model,________ activities include services like procurement and technology development.

Question 75

When the output of one subsystem is used as input for another subsystem,the two systems have a shared subsystem.

Question 76

Project managers use CSF to keep track of a project's schedule.

Question 77

When the ________ added by an activity exceeds the cost of that activity,the result is profit for a business.

Question 78

Large organizations generally have exactly two management levels: operational and strategic.

Question 79

ERP systems are generally simplistic.

Question 80

One purpose of an information system is to help people in an organization to gather and use information.