Deck 1: Information Systems in Global Business Today

Question 1

Developing a new product,fulfilling an order,or hiring a new employee are examples of business processes.

Answer 1

True

Question 2

Cell phones,BlackBerrys,iPhones,e-mail,and online conferencing over the Internet have not yet become essential tools of business.

Answer 2

False

Question 3

Digital firms sense and respond to their environments far more rapidly than traditional firms,giving them more flexibility to survive in turbulent times.

Answer 3

True

Question 4

Internet advertising is growing at a rate of more than 25 percent a year.

Question 5

Middle management makes long-range strategic decisions about products and services and ensures the financial performance of the firm.

Question 6

In the past decade,Canada gained many manufacturing jobs from offshore,low-wage producers.

Question 7

The cloud computing platform is a flexible collection of computers on the Internet designed to perform tasks traditionally performed on corporate computers.

Question 8

As managers,most students will work for firms that are intensively using information systems and making large investments in information technology.

Question 9

In 2005,journalist Thomas Friedman wrote an influential book declaring the world was now "flat," by which he meant that the Internet and global communications had greatly increased the economic and cultural advantages of developed countries.

Question 10

Web 2.0 applications are not widely adopted by firms.

Question 11

Information technology (IT)can be defined technically as a set of interrelated components that collect,process,store,and distribute information to support decision making and control in an organization.

Question 12

The World Wide Web is the exact same thing as the Internet.

Question 13

Supply chains have become more fast-paced,with companies of all sizes depending on just-in-time inventory to reduce their overhead costs and get to market faster.

Question 14

Production or service workers actually produce the product and deliver the service.

Question 15

Managers adopt millions of mobile tools such as smartphones and mobile Internet devices to accelerate decision making and improve performance.

Question 16

New industries appear,old ones decline,and successful firms are those that learn how to use the new technologies.

Question 17

Business organizations are hierarchies consisting of three principal levels: senior management,middle management,and operational management.

Question 18

Private intranets extended to authorized users outside the organization are called intranets.

Question 19

The emergence of the Internet into a full-blown international communications system has drastically increased the costs of operating and transacting on a global scale.

Question 20

Less powerful data analytics and interactive dashboards provide real-time performance information to managers to enhance management control and decision making.

Question 21

There are four major business functions: sales and marketing;manufacturing and production;finance and accounting;and information technology.

Question 22

An IT infrastructure provides the platform on which the firm can build its information systems.

Question 23

Knowledge workers assist with paperwork at all levels of the firm.

Question 24

Information technology (IT)consists of all the hardware that a firm needs to use in order to achieve its business objectives,whereas information systems consist of all the software and business processes needed.

Question 25

Information systems literacy describes the behavioural approach to information systems,whereas computer literacy describes the technical approach.

Question 26

A business model describes how a company produces,delivers,and sells a product or service to create wealth.

Question 27

Issues such as strategic business integration,design,implementation,utilization,and management are explored fully with the models used in the technical approach.

Question 28

The study of information systems is a single disciplinary field.

Question 29

Recent research on business information technology investment indicates that firms that support their technology investments with investments in complementary assets receive superior returns.

Question 30

In order to understand how a specific business firm uses information systems,you need to know something about the hierarchy and culture of the company.

Question 31

A network requires at least two computers and a shared resource,such as a printer.

Question 32

A substantial part of management responsibility is creative work driven by new knowledge and information.

Question 33

Business processes are logically related tasks for accomplishing tasks that have been formally encoded by an organization.

Question 34

Intranets allow firms to work easily with third-party suppliers and vendors.

Question 35

A fully digital firm produces only digital goods or services.

Question 36

Computers are only part of an information system.

Question 37

The dimensions of information systems are management,organizations,and information technology.

Question 38

Developing a new product,fulfilling an order,and hiring a new employee are examples of business processes.

Question 39

The study of management information systems (MIS)arose to focus on the use of computer-based information systems in business firms and government agencies.

Question 40

The value of investments in information technology depends to a large extent on complementary investments in management and organization.

Question 41

In 2010,Canadian businesses will spend over $562 billion on information systems hardware,software,and telecommunications equipment.

Question 42

The smartphone has been called the "Swiss Army knife of the digital age."

Question 43

Government and private-sector standards are examples of complementary social assets required to optimize returns from IT investments.

Question 44

The Canadian Wheat Board (CWB)is responsible for producing all wheat and barley grown in western Canada.

Question 45

A firm that invests in efficient business processes is making an investment in organizational complementary assets.

Question 46

A declining percentage of the economy of North America and other advanced industrial countries in Europe and Asia depends on imports and exports.

Question 47

Information systems contain information about significant people,places,and things within the organization or in the environment surrounding it.

Question 48

________ refer to the set of logically related tasks and behaviours that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.

A)Business processes
B)Digital firms
C)Virtual meetings
D)Value chains

Question 49

Jean works for a food processing company.His firm ships products all over the world.As a result,Jean must be available at all hours of the day or night to communicate with clients.The way in which Jean works is referred to as ________ shifting.

A)space
B)time
C)digital
D)process

Question 50

Major business applications are now delivered online as an Internet service rather than as boxed software or custom systems.

Question 51

A mobile digital platform cannot compete with the PC as a business system.

Question 52

As newspaper readership continues to increase,more and more people receive their news online.

Question 53

In the behavioural approach to information systems,technology is ignored in favour of understanding the psychological,social,and economic impacts of systems.

Question 54

The six important business objectives of information technology are new products,services,and business models;customer and supplier intimacy;survival;competitive advantage;operational excellence;and improved ________.

A)flexibility
B)decision making
C)business practices
D)efficiency

Question 55

You work for a door manufacturer in eastern Canada.You have just developed a new method generating and fulfilling an order for doors that will be exported.This is an example of a ________,which you might use as a competitive advantage.

A)business process
B)digital firm
C)virtual meeting
D)value chain

Question 56

Businesses are starting to use social networking tools to connect their employees,customers,and managers worldwide.

Question 57

Margo works for a national consulting firm.Her work takes place at the client's workplace.Currently she has clients in both Montreal and France.The way in which Jean works is referred to as ________ shifting.

A)process
B)time
C)digital
D)space

Question 58

UPS's use of Web-based tools that allow customers to embed UPS functions such as tracking and cost calculations into their own Web sites was an information systems solution used to achieve customer intimacy.

Question 59

Information systems literacy,in contrast,focuses primarily on knowledge of information technology.

Question 60

The strength of cloud computing and the growth of the mobile digital platform allow organizations to rely more on telework,remote work,and distributed decision making.

Question 61

Robert has just graduated from university with a dual degree in economics and computer science.Based on his education,Robert would be a good fit with a firm that sees information systems in primarily a ________ approach.

A)technical
B)behavioural
C)sociotechnical
D)liberal arts

Question 62

An information system can be defined technically as a set of interrelated components that collect,process,store,and distribute information to support

A)decision making and control in an organization.
B)communications and data flow.
C)managers analyzing the organization's raw data.
D)the creation of new products and services.

Question 63

Converting raw data into a more meaningful form is called

A)capturing.
B)processing.
C)organizing.
D)feedback.

Question 64

The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?

A)improved efficiency
B)customer and supplier intimacy
C)survival
D)competitive advantage

Question 65

The average number of tickets sold daily online is an example of

A)input.
B)raw data.
C)meaningful information.
D)feedback.

Question 66

Trimac's implementation of a Web-based digital dashboard to provide managers with real-time information such as customer complaints is an example of

A)improved flexibility.
B)improved decision making.
C)improved efficiency.
D)customer and supplier intimacy.

Question 67

Bruce is organizing the immense amount of data that his firm collects in their customer relationship management system.He wants to be able to manipulate this information so that they can determine who their best customers are.Bruce will want to utilize ________,in order to accomplish this task.

A)computer hardware
B)computer software
C)data management technology
D)change management

Question 68

Output

A)is feedback that has been processed to create meaningful information.
B)is information that is returned to appropriate members of the organization to help them evaluate the input stage.
C)transfers data to the people who will use it or to the activities for which it will be used.
D)transfers processed information to the people who will use it or to the activities for which it will be used.

Question 69

The three activities in an information system that produce the information organizations use to control operations are

A)information retrieval,research,and analysis.
B)input,output,and feedback.
C)input,processing,and output.
D)data analysis,processing,and feedback.

Question 70

The Canadian government has been investing heavily in information systems education programs across all of the colleges of Canada.This is an example of a(n)________ investment.

A)social
B)organizational
C)business model
D)managerial asset

Question 71

Order data for baseball tickets and bar code data are examples of

A)raw input.
B)raw output.
C)customer and product data.
D)sales information.

Question 72

James is under a lot of pressure as the Christmas season approaches.James works for a Christmas tree distributor.He is currently looking to hire,train,and retain employees to make sure that his firm can meet all manufacturing and sales of this busy season for his firm.James works in which function in his organization?

A)sales and marketing
B)manufacturing and production
C)finance and accounting
D)human resources

Question 73

Mary has just graduated from university with a degree in operations research.Based on her education,Mary would be a good fit with a firm that sees information systems in primarily a ________ approach.

A)technical
B)behavioural
C)sociotechnical
D)liberal arts

Question 74

Mario has just graduated from university with a degree in economics.Based on his education,Mario would be a good fit with a firm that sees information systems in primarily a ________ approach.

A)technical
B)behavioural
C)sociotechnical
D)liberal arts

Question 75

An example of raw data from a national chain of automobile stores would be

A)that an average of 13 Toyotas are sold daily in Kentucky.
B)a 30 percent increase in Toyota RAV4 sales during September in Kentucky.
C)1 Toyota RAV4 sold March 3,2008 in Louisville,Kentucky.
D)all of the above.

Question 76

Jacob is a mid-level manger in his insurance firm.He works in an office with 10 other insurance agents.Jacob is assigned the task to determine which word processor all of the office should adopt.He is dealing with a decision about ________.

A)computer hardware
B)computer software
C)data management technology
D)change management

Question 77

A national fast-food company has analyzed their business processes.They have decided to centralize all food preparation in a central food plant and then ship the products to their stores across Canada for reheating before serving the client.This new business process is an example of a(n)________ investment.

A)social
B)organizational
C)business model
D)managerial asset

Question 78

The field that deals with behavioural issues as well as technical issues surrounding the development,use,and impact of information systems used by managers and employees in the firm is called

A)information systems literacy.
B)information systems architecture.
C)management information systems.
D)information technology infrastructure.

Question 79

The use of information systems because of necessity describes the business objective of

A)survival.
B)improved business practices.
C)competitive advantage.
D)improved flexibility.

Question 80

In the past decade,Canada lost many manufacturing jobs to offshore,low-wage producers.But manufacturing is ________ part of Canadian employment business processes and digital systems.

A) the biggest
B)still a large
C)a growing
D)now a very small