Deck 11: Managing Knowledge

Question 1

The major desktop content management systems include powerful portal and collaboration technologies.

Answer 1

False

Question 2

Knowledge work systems (KWS)are specialized systems built for engineers,scientists,and other knowledge workers charged with discovering and creating new knowledge for a company.

Answer 2

True

Question 3

Wikis are expensive and easy to implement.

Answer 3

False

Question 4

There are essentially three major types of knowledge management systems: enterprise-wide knowledge management systems,knowledge work systems,and intelligent techniques.

Question 5

Blogs and wikis help capture,consolidate,and decentralize this knowledge for the firm.

Question 6

Two of the biggest challenges for companies using Web 2.0 technologies are convincing workers to embrace these tools and regulating their use.

Question 7

Enterprise content management systems help organizations manage both types of information.

Question 8

A learning management system (LMS)provides tools for the management,delivery,tracking,and assessment of various types of employee learning and training.

Question 9

Social bookmarking makes it difficult to search for and share information by allowing users to save their bookmarks to Web pages on a public Web site and tag these bookmarks with keywords.

Question 10

A wiki is most appropriate for information that is revised infrequently but must remain available perpetually as it changes.

Question 11

Wisdom management refers to the set of business processes developed in an organization to create,store,transfer,and apply knowledge.

Question 12

Wisdom is thought to be the collective and individual experience of applying knowledge to the solution of problems.

Question 13

Knowledge that is shared and applied to the practical problems facing firms and managers does not add business value.

Question 14

Major enterprise content management systems also enable users to access external sources of information,such as news feeds and research,and to communicate via e-mail,chat/instant messaging,discussion groups,and videoconferencing.

Question 15

Communities of practice (COPs)are informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests.

Question 16

The second knowledge management systems sought to build corporate repositories of documents,reports,presentations,and best practices.

Question 17

Knowledge management also includes a diverse group of intelligent techniques,such as data mining,expert systems,neural networks,fuzzy logic,genetic algorithms,and intelligent agents.

Question 18

Enterprise-wide knowledge management systems are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.

Question 19

Once they are discovered,documents,patterns,and expert rules must be hidden so they can be retrieved and used by employees.

Question 20

Contemporary technology seems to have created a deluge of information and wisdom.

Question 21

Semistructured information is all the knowledge in a firm that resides in the heads of experienced employees.

Question 22

Expert systems work by applying a set of AND/OR rules against a knowledge base,both of which are extracted from human experts.

Question 23

Expert systems are the primary tools used for knowledge discovery.

Question 24

Knowledge is universally applicable and easily moved.

Question 25

Structured knowledge is explicit knowledge that exists in informal documents.

Question 26

Shopping bots are a form of intelligent agent.

Question 27

Intelligent agents are used primarily for specific,repetitive,and predictable tasks.

Question 28

Knowledge workers are primarily clerical and data workers who usually do not possess high levels of education.

Question 29

Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.

Question 30

Knowledge can reside in e-mail,voice mail,graphics,and unstructured documents as well as structured documents.

Question 31

Fuzzy logic systems "learn" patterns from large quantities of data by sifting through data,searching for relationships,building models,and correcting over and over again the model's own mistakes.

Question 32

Knowledge residing in the minds of employees that has not been documented is called explicit knowledge.

Question 33

Given their limitations,expert systems are seldom used for making discrete,highly structured decision-making situations.

Question 34

Because neural network applications cannot always explain why they arrive at a particular solution,they are not well suited for use in the medical profession.

Question 35

COPs are formalized groups of professionals and employees within and outside the firm who have similar work-related activities and interests.

Question 36

Case-based reasoning is not well suited for diagnostic systems in medicine.

Question 37

The chief knowledge officer is the organizational role responsible for the firm's knowledge management program.

Question 38

Intelligent agents can discover underlying patterns,categories,and behaviours in large data sets.

Question 39

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Question 40

VRML requires the use of a powerful server as well as large amounts of bandwidth.

Question 41

Organizations can use fuzzy logic to create software systems that capture explicit knowledge where there is linguistic ambiguity.

Question 42

Toys Inc.has a coherent and organized knowledge system.They get the data for the system in many ways.The firm's transaction processing systems that tracks sales,payments,inventory,customers,and other vital data,as well as data from external sources such as news feeds,industry reports,legal opinions,scientific research,and government statistics are all part of the system.Which of the following best represents the scenario just described?

A)knowledge acquisition
B)knowledge storage
C)knowledge dissemination
D)knowledge application

Question 43

Fuzzy logic reasoning,in contrast,represents knowledge as a series of cases,and this knowledge base is continuously expanded and refined by users.

Question 44

A fuzzy logic system contains a number of rules to be followed.

Question 45

An search engine works by searching through the rules and "firing" those rules that are triggered by facts gathered and entered by the user.

Question 46

Toys Inc.has their data in a database.They are able to share this information in the organization through the use of a portal,e-mail,instant messaging,wikis,social networks,and search engine technologies.Toys Inc.management supports this process by creating-based on new knowledge-new business practices,new products and services,and new markets for the firm.Which of the following best represents the scenario just described?

A)knowledge acquisition
B)knowledge storage
C)knowledge dissemination
D)knowledge application

Question 47

We live in an information economy in which the major source of wealth and prosperity is the production and distribution of information and knowledge.

Question 48

Which of the following is an important dimension of knowledge?

A)Knowledge is a firm liability.
B)Knowledge is a tangible asset.
C)Knowledge has location.
D)Knowledge is non-situational.

Question 49

Knowledge work systems require strong links to external knowledge bases in addition to specialized hardware and software.

Question 50

Toys Inc.has their data in a database.They are able to share this information in the organization through the use of a portal,e-mail,instant messaging,wikis,social networks,and search engine technologies.Which of the following best represents the scenario just described?

A)knowledge acquisition
B)knowledge storage
C)knowledge dissemination
D)knowledge application

Question 51

Which of the following is an important dimension of knowledge?

A)Knowledge is a firm asset.
B)Knowledge is a tangible asset.
C)Knowledge has no location.
D)Knowledge is non-situational.

Question 52

Toys Inc.has just created a database to store all their documents,patterns and expert rules.Once the data is in the database they feel they can share this information.Which of the following best represents the scenario just described?

A)knowledge acquisition
B)knowledge storage
C)knowledge dissemination
D)knowledge application

Question 53

Knowledge management has become an important theme at many large business firms as managers realize that much of their firm's value depends on the firm's ability to create and manage knowledge.

Question 54

Collaboration systems include Internet-based collaboration environments such as Google Sites and
IBM's Lotus Notes,social networking,e-mail,and instant messaging.

Question 55

Jane is a management consultant.She has been working in the area of resource allocation.Through experience she knows the best way to utilize non cash assets.She is the only member of her firm who knows this.Which type of knowledge does this scenario represent?

A)static
B)dynamic
C)tacit
D)explicit

Question 56

Which of the following is an important dimension of knowledge?

A)Knowledge is a firm liability.
B)Knowledge is a intangible asset.
C)Knowledge has no location.
D)Knowledge is non-situational.

Question 57

Helen is a management accountant.She has been working in the area of contribution margins in diamond mining.Her knowledge in this area has been documented.Which type of knowledge does this scenario represent?

A)static
B)dynamic
C)tacit
D)explicit

Question 58

Enterprise-wide knowledge management systems deal with all three types of knowledge.

Question 59

Sports fans are familiar with the yellow first-down markers shown on televised football games or the special markings denoting the location and direction of hockey pucks in hockey games,these are examples of augmented reality technology.

Question 60

Which of the following is an important dimension of knowledge?

A)Knowledge is a firm liability.
B)Knowledge is a tangible asset.
C)Knowledge has no location.
D)Knowledge is situational.

Question 61

Expertise and experience of organizational members that has not been formally documented best describes

A)wisdom.
B)information.
C)data.
D)tacit knowledge.

Question 62

The flow of events or transactions captured by an organization's system describes

A)information.
B)data.
C)wisdom.
D)knowledge.

Question 63

What is meant by the statement "knowledge is sticky"?

A)Knowledge is hard to move.
B)Knowledge is universally applicable.
C)Knowledge works only in certain situations.
D)Knowledge is intangible.

Question 64

________ automates the creation and revision of designs,using computers and sophisticated graphics software

A)Intelligent knowledge
B)Knowledge network
C)CAD
D)Enterprise-wide knowledge

Question 65

Which of the following systems digitizes,indexes,and tags documents according to a coherent framework?

A)wikis
B)CAD
C)document management
D)LMS

Question 66

Which of the following is NOT one of the main four dimensions of knowledge described in the chapter?

A)Knowledge is a firm asset.
B)Knowledge has different forms.
C)Knowledge has no locations.
D)Knowledge is situational.

Question 67

________ management systems are general-purpose firm-wide efforts to collect,store,distribute,and apply digital content and knowledge.

A)Intelligent knowledge
B)Knowledge network
C)CAD
D)Enterprise-wide knowledge

Question 68

Which of the following statements is NOT an accurate description of the importance of knowledge to a firm?

A)Knowledge-based core competencies are key organizational assets.
B)Knowledge should be seen as similar to any other key asset,such as a financial asset or a production facility.
C)Knowledge enables firms to become more efficient in their use of scarce resources.
D)Knowledge is not subject to the law of diminishing returns as are physical assets.

Question 69

The set of business processes,culture,and behaviour required to obtain value from investments in information systems is one type of

A)knowledge culture.
B)knowledge discovery.
C)organizational and management capital.
D)organizational routine.

Question 70

Fuzzy logic is a type of

A)data mining.
B)neural network.
C)intelligent technique.
D)business intelligence.

Question 71

Which of the following would NOT considered semistructured knowledge?

A)request for proposals
B)voice mail
C)videos
D)e-mail

Question 72

Which of the following statements best describes the relationship between collaboration and knowledge management?

A)Without knowledge,collaboration is difficult.
B)Knowledge doesn't exist without collaboration.
C)Knowledge is useful only when shared with others.
D)As knowledge increases,so does collaboration.

Question 73

You are advising a multimedia company on the best type of knowledge management system to help them archive digital video and sound clips.Which of the following will suit their needs?

A)enterprise content management system
B)digital asset management system
C)knowledge network system
D)VRML system

Question 74

________ systems address the problem that arises when the appropriate knowledge is not in the form of a digital document but instead resides in the memory of expert individuals in the firm.

A)Intelligent knowledge
B)Knowledge network
C)CAD
D)Enterprise-wide knowledge

Question 75

Which of the following is NOT a typical component or capability of an enterprise-wide knowledge management system?

A)collaboration tools
B)KWS
C)document management
D)LMS

Question 76

In order,which are the value-adding steps in the knowledge business value chain?

A)acquire,store,disseminate,apply,feedback
B)data and information acquisition,acquire,store,disseminate,apply
C)acquire,disseminate,apply,feedback,management and organizational activities
D)data and information acquisition,store,disseminate,feedback,apply

Question 77

Specialized systems built for engineers,scientists,and other knowledge workers charged with discovering and creating new knowledge for a company are called

A)KWS.
B)LMS.
C)wikis.
D)CAD systems.

Question 78

Changing organizational behaviour by sensing and responding to new experience and knowledge is called

A)change management.
B)knowledge networking.
C)the knowledge value chain.
D)organizational learning.

Question 79

Informal social networks of professionals and employees within and outside the firm who have similar work-related activities and interests are called communities of

A)practice.
B)professionals.
C)interest.
D)knowledge.

Question 80

Which of the following are the three major types of knowledge management systems?

A)management information systems,decision support systems,and transaction processing systems
B)enterprise systems,customer support systems,and supply chain management systems
C)database management systems,expert systems,and knowledge work systems
D)enterprise-wide knowledge management systems,knowledge work systems,and intelligent techniques