Deck 13: Preparing for and Evaluating the Challenges of Growth

Question 1

________ are(is) generated when increasing production lowers the average cost of each unit produced.

A) Business scalability
B) Economies of scale
C) Reaching for scale
D) Market leadership
E) Economies of scope

Answer 1

B

Question 2

Which of the following is not one of the 10 warning signs that a business is growing too fast?

A) those working with the business's financial structure are starting to worry
B) productivity is falling
C) e-mail starts going unanswered
D) borrowing money to pay for routine operating expenses
E) comfortable profit margins

Answer 2

E

Question 3

In regard to firm growth, evidence shows that:

A) relatively few firms generate sustained and profitable growth
B) the majority of firms generate sustained and profitable growth
C) an equal number of firms generate sustained and profitable growth than firms that don't
D) firms in the manufacturing sector are more likely to achieve sustained and profitable growth than firms in the service sector
E) firms in the service sector are more likely to achieve sustained and profitable growth than firms in the manufacturing sector

Answer 3

C

Question 4

Andy Dungy owns a company that makes Apple iPod, iPhone, and iPad accessories. He is trying to increase his sales, primarily because he knows that increasing production lowers the average cost of each unit produced. The reason for growth illustrated in this example is:

A) economies of scope
B) market leadership
C) influence, power, and survivability
D) need to accommodate the growth of key customers
E) economies of scale

Question 5

________ are costs that a company incurs whether it sells something or not. ________ are the costs a company incurs as it generates sales.

A) Preset costs, Marginal costs
B) Variable costs, Fixed costs
C) Set costs, Marginal costs
D) Fixed costs, Variable costs
E) Marginal costs, Set costs

Question 6

PurBlue Beverages, the company profiled in the opening feature for Chapter 13, sells bottled water, under the GIVE brand. GIVE bottled water has not one but two unusual twists. First, 10 cents of every bottle sold is donated to charity. And second:

A) the bottles come in four colors (each color representing a charity), allowing the buyer to choose which charity his or her donation would go to
B) the bottles come in four sizes, allowing the buyer to determine which size to buy
C) the bottles come in four shapes, each shape representing a different environmental cause
D) the bottles are biodegradable and break down within six months of being used
E) the bottles come with seven different labels, each label providing information about a local charity

Question 7

Barb Campbell owns an entertainment company which has increased both its profits and revenues over an extended period of time. Barb's firm is experiencing:

A) resolute growth
B) unrelenting growth
C) sustained growth
D) unbroken growth
E) moderate growth

Question 8

Jeremy Rhodes leases a manufacturing facility that produces computer keyboards. Jeremy tries to keep production high, because his lease payments are $6,200 a month, regardless of whether he produces one computer keyboard a month or 10,000. Jeremy's lease payment is a:

A) variable cost
B) secondary cost
C) fixed cost
D) marginal cost
E) tangible cost

Question 9

________ costs are costs that a company incurs whether it sells something or not.

A) Fixed
B) Consistent
C) Steady
D) Variable
E) Regular

Question 10

The Savvy Entrepreneurial Firm feature in Chapter 13 focuses on Dogfish Head Brewery, a microbrewery located in Milton, Delaware. During the first few years of the firm's existence, one tactic the founder employed during the winter months, to gain the loyalty of local businesses and their customers, was to:

A) distribute fliers via local businesses offering off-season discounts with coupons that could be redeemed at the company's restaurant and brewery
B) offer free delivery from the company's brewery and restaurant
C) offer free tours of the company's brewery
D) offer 10% discounts to Delaware residents and 30% discounts to Milton residents
E) hold contests to name the company's different varieties of beer after local landmarks and citizens

Question 11

In the context of firm growth, gazelles are:

A) firms that grow at a rate of 100% per year or more
B) firms that grow at a rate of 25% per year or more
C) rapid growth firms
D) slow growth firms
E) moderate growth firms

Question 12

According to the textbook, there are three important things that a business can do to prepare for growth:

A) plan for growth, adopt a growth-oriented business model, and stay committed to a core strategy
B) appreciate the nature of business growth, stay committed to a core strategy, and plan for growth
C) develop a viral marketing campaign, stay committed to a core strategy, and adopt a growth-oriented business model
D) develop business partnerships, diversify beyond the company's core strategy, and appreciate the nature of business growth
E) retain or hire one or more business growth consultants, diversify beyond the company's core strategy, and plan for growth

Question 13

According to the textbook, the businesses that have the potential to grow the fastest over a sustained period of time are ones that:

A) solve a significant problem or have a major impact on their customers' productivity or lives
B) are cost leaders and promote themselves aggressively
C) have a major impact on their customers' lives and sell high quality products
D) take advantage of environmental trends and are cost leaders
E) solve a significant problem or sell high quality products

Question 14

According to a study sponsored by the SBA Office of Advocacy, only ________ of all firms are "gazelles" or rapid growth firms at any given time.

A) 3%
B) 7%
C) 12%
D) 19%
E) 27%

Question 15

The Partnering for Success feature in Chapter 13 focuses on Threadless, the popular community-centered T-shirt design site. According to the feature, at one point during its early growth, Threadless almost collapsed under the weight of operational problems. Threadless solved the problem by:

A) hiring professional managers
B) replacing the founder CEO with a seasoned CEO from an established company
C) hiring a consulting firm
D) selling a minority interest to a venture capital firm, which provided Threadless operational assistance
E) merging with Zappos and folding its operations into Zappos' operations

Question 16

________ costs are the costs a company incurs as it makes sales.

A) Static
B) Irregular
C) Balanced
D) Variable
E) Flexible

Question 17

Which of the following options was not identified in the textbook as an appropriate reason for growth?

A) need to accommodate the growth of key customers
B) influence, power, and survivability
C) economies of scale
D) market leadership
E) maintain the appearance that the firm is successful

Question 18

According to the textbook, most entrepreneurial firms:

A) are ambivalent about growth
B) want to grow
C) do not want to grow
D) want to grow if the economy is strong but do not want to grow if the economy is weak
E) want to grow if they are a service firm but do not want to grow if they are a manufacturing firm

Question 19

Economies of scale occur when:

A) increasing production lowers the average cost of each unit produced
B) increasing production increases the average cost of each unit produced
C) decreasing production lowers the average cost of each unit produced
D) decreasing production increases the average cost of each unit
E) increasing production increases the fixed cost of doing business

Question 20

According to the textbook, there are three issues about business growth that entrepreneurs should appreciate. These issues are:

A) not all businesses have the potential to be aggressive growth firms, business success scales, and business growth is a top priority of most entrepreneurial firms
B) business growth is a top priority of most entrepreneurial firms, a business can't grow too fast, and businesses that price their products aggressively grow the fastest
C) a business's valuation increases with its growth, a business can grow too fast, and business growth is a top priority of most entrepreneurial firms
D) the majority of businesses have the potential to be aggressive growth firms, a business can't grow too fast, and business success scales
E) not all businesses have the potential to be aggressive growth firms, a business can grow too fast, and business success doesn't always scale

Question 21

________ means that as the number of employees a firm needs increases, it becomes increasingly difficult for it to find the right employees, place them in appropriate positions, and provide adequate supervision.

A) Difficult hazard
B) Adverse hazard
C) Adverse selection
D) Moral selection
E) Moral hazard

Question 22

According to the textbook, the toughest decisions regarding business growth are made in the ________ stage of the organizational life cycle.

A) introduction
B) early growth
C) continuous growth
D) maturity
E) decline

Question 23

Market leadership occurs when:

A) a firm is the number one or the number two firm in an industry or niche market in terms of net profits
B) a firm is one of the top five firms in an industry or market niche in terms of sales volume
C) a firm earns twice as much as its closest competitor
D) a firm sells twice as much as its closest competitor
E) a firm is the number one or the number two firm in an industry or niche market in terms of sales volume

Question 24

The author of the book titled The Theory of the Growth of the Firm, which is referred to in Chapter 13, is:

A) Gary Hammel
B) Joseph Schumpeter
C) Edith Penrose
D) Michael Porter
E) Tom Peters

Question 25

According to the textbook, it is:

A) not inevitable that a business enter the decline stage of the organizational life cycle
B) inevitable that a business enter the decline stage of the organizational life cycle
C) not inevitable that service firms enter the decline stage of the organizational life cycle but is inevitable for manufacturing firms
D) not inevitable that manufacturing firms enter the decline stage of the organizational life cycle but is inevitable for service firms
E) not inevitable that international firms enter the decline stage of the organizational life cycle but is inevitable for strictly domestic firms

Question 26

According to Penrose, ________ generate new market, product and service ideas, while ________ administer the routine functions of the firm and facilitate the profitable execution of new opportunities.

A) managerial services, entrepreneurial services
B) administrative services, business services
C) entrepreneurial services, managerial services
D) business services, commercial services
E) commercial services, administrative services

Question 27

Which of the following is not one of the five stages in the organizational life cycle?

A) maturity
B) scale
C) decline
D) early growth
E) introduction

Question 28

The main challenges for a business in the introduction stage of the organizational life cycle is:

A) beginning the process of transitioning the owner from a hands-on supervisor to a more managerial role and developing business partnerships
B) developing business partnerships and making sure the initial product or service is right
C) determining whether the owner of the business and the current management team is capable of taking the business further and developing systems and procedures
D) developing systems and procedures and beginning the process of transitioning the owner from a hands-on supervisor to a more managerial role
E) making sure the initial product or service is right and starting to lay the groundwork for building a larger organization

Question 29

According to the textbook, a well-managed business that finds its products and services are mature often:

A) replaces its board of directors to breathe new life into the firm
B) looks for licensing opportunities
C) looks for partnering or acquisition opportunities to breathe new life into the firm
D) looks for new managerial talent to breathe new life into the firm
E) looks for international business opportunities

Question 30

When a firm's managerial resources are insufficient to take advantage of its new product and service opportunities, the subsequent bottleneck is referred to as the:

A) commercial capacity problem
B) entrepreneurial aptitude problem
C) managerial capacity problem
D) business capacity problem
E) business aptitude problem

Question 31

The ________ stage of the organizational life cycle is the startup phase, where a business determines what its core strengths and capabilities are and starts selling its initial product or service.

A) introduction
B) launch
C) ramp-up
D) early growth
E) continuous growth

Question 32

Some firms feel that they can better appeal to their customers if they can advertise that they are "the Number 1 firm" in their industry. This sentiment is motivated by the reason for growth labeled:

A) economies of scope
B) need to accommodate the growth of key customer
C) economies of scale
D) market leadership
E) influence, power, and survivability

Question 33

The majority of businesses go through a discernable set of stages of growth referred to as the:

A) business rotation cycle
B) business existence cycle
C) organizational sequence
D) business life cycle
E) organizational life cycle

Question 34

For a business to be successful in the early growth stage of the organizational life cycle, two important things must happen:

A) the founder or owner of the business must start transitioning from his or her role as the hands-on supervisor to a more managerial role and increased formalization must take place
B) a decision must be made whether the owner-manager and the current management team is capable of taking the business further and the organization must start laying the groundwork for future growth
C) increased formalization must take place and the business must achieve price stability
D) a decision must be made whether the owner-manager or the current management team is capable of taking the business further and business partnerships must be established
E) the founder or owner of the business must start transitioning from his or her role as the hands-on supervisor to a more managerial role and the business must be cash flow positive

Question 35

Maureen Kimble owns a firm that sells products to the auto, aerospace, and defense industries. Maureen is currently evaluating a set of opportunities that she feels her firm is capable of pursuing. According to the textbook, Maureen is evaluating her firm's:

A) prolific potential
B) dynamic opportunity options
C) productive opportunity set
D) passionate opportunity set
E) creative field of potential

Question 36

Valarie owns a company that makes specialized components for the auto industry. Her most important customer is a company that is growing at a rate of 25% per year. Valarie is working hard to grow her firm, because she knows that unless her company continually grows it will not be able to keep pace with the growth of its most important customer. This examples illustrates the reason for growth referred to as:

A) capturing economies of scope
B) executing a scalable business model
C) market leadership
D) influence, power, and survivability
E) need to accommodate the growth of key customer

Question 37

Tiffany Smith owns a barbecue restaurant. One expense that Tiffany watches closely is the cost of propane, which she uses to heat her ovens. The more barbecue food Tiffany sells, the more it costs her for propane on a monthly basis. For Tiffany, the cost of propane is a(n):

A) variable cost
B) secondary cost
C) resultant cost
D) fixed cost
E) irregular cost

Question 38

________ are similar to economies of scale, except the advantage comes through the scope (or range) of a firm's operations rather than from its scale of production.

A) Economies of reach
B) Economies of span
C) Economies of capacity
D) Economies of range
E) Economies of scope

Question 39

According to Penrose, the set of opportunities a firm feels it is capable of pursuing is referred to as the:

A) creative field of potential
B) productive opportunity set
C) prolific potential
D) passionate opportunity set
E) dynamic opportunity options

Question 40

Emily Wills owns a commercial printing company. Emily has more business than she wants, in fact, she is presently turning away exciting new business opportunities because it is expensive to hire new employees, and she knows that if she did hire new employees it would take time for the new employees to be trained and to be socialized into the culture of her firm. Emily's inability to take advantage of the new business opportunities that are coming her way is due largely to the:

A) business aptitude problem
B) entrepreneurial aptitude problem
C) commercial opportunity problem
D) business capacity problem
E) managerial capacity problem

Question 41

Betty Harrington owns a floor covering firm. Her market research is telling her that she is taking business away from the large home improvement stores in her trade area. One thing that Betty is worried about is that the large stores might fight back by lowering their prices, which hurts everyone except the consumer. The day-to-day challenge of firm growth that this example is referring to is:

A) quality control
B) price stability
C) capital constraints
D) cash flow management
E) benchmarking

Question 42

The majority of businesses go through a discernable set of stages referred to as the organizational life cycle.

Question 43

According to the basic model of firm growth articulated in Chapter 13, the ability to increase managerial services to facilitate growth is not friction free but is constrained and limited. Which of the following selections is not one of the factors that constrains or limits a firm's ability to increase its managerial services?

A) the time required to socialize new managers
B) how motivated entrepreneurs and/or managers are to grow the firm
C) adverse selection
D) moral hazard
E) benchmarking

Question 44

Kendell Adams owns a software development company. When he first launched his firm, he was careful to hire employees who had the experience he was looking for, were good matches for the positions he had available, and could be properly supervised. As Kendell's firm has grown, and his need for employees has increased, he is finding that it is increasingly difficult to find employees who have the qualifications he is looking for, are good matches for the positions he has available, and fit within the supervisory framework he has developed. Kendell is dealing with an issue referred to as:

A) adverse hazard
B) adverse selection
C) complicated hazard
D) ethical hazard
E) moral selection

Question 45

________ means that as a firm grows and adds personnel, the new hires typically do not have the same ownership incentives as the original founders, so the new hires may not be as motivated as the founders to put in long hours or may even try to avoid hard work.

A) Difficult selection
B) Adverse hazard
C) Ethical selection
D) Productivity hazard
E) Moral hazard

Question 46

Kelly Andrews owns a company that makes office furniture. Recently, a favorable article was written about Kelly's company in a business magazine, and as a result, Kelly has seen a spike in his orders. Although Kelly is grateful for the additional orders, he is worried about one thing. An increase in activity means that his firm must handle more service requests and paperwork and contend with more customers, stakeholders, and vendors. Kelly knows that if he doesn't handle this increased activity properly, the workmanship of his products could decline. The day-to-day challenge of firm growth that this example illustrates is:

A) quality control
B) price stability
C) capital constraints
D) benchmarking
E) cash flow management

Question 47

Most entrepreneurial firms try to grow and see it as an important part of their ability to remain successful.

Question 48

Sustained growth is defined as growth in both revenues and employees over an extended period of time.

Question 49

Which of the following statements is not true regarding the day-to-day challenges of growing a firm?

A) As a firm grows, it requires a decreasing amount of cash to service its customers.
B) If firm growth comes at the expense of a competitor's market share, price competition can set in.
C) Most businesses, regardless of their industry, need capital from time to time to invest in growth-enabling projects.
D) Although most businesses are started fairly inexpensively, the need for capital is typically the most prevalent in the early growth and continuous stages of the organizational life cycle.
E) One of the most difficult challenges that businesses encounter as they grow is maintaining high levels of quality and customer service.

Question 50

All businesses have the potential to be aggressive growth firms.

Question 51

The process of writing a business plan greatly assists in developing growth-related plans.

Question 52

Terry Wells owns a growing company that makes innovative kitchen appliances. One thing that Terry has to continually work at is to keep enough cash on hand to make sure she has sufficient liquidity to meet her payroll and cover her other short-term obligations. The day-to-day challenge of firm growth this example is referring to is:

A) quality control
B) capital constraints
C) price stability
D) cash flow management
E) personnel issues

Question 53

The What Went Wrong feature in Chapter 13 focuses on Wesabe, a Web-based company that was launched in 2006 to help people manage their personal finances. According to Marc Hedlund, one of Wesabe's cofounders, the company failed for two primary reasons. First, it misunderstood its users. Second:

A) it didn't allow a partner to provide it with an essential service that it decided to build on its own
B) it didn't achieve a large enough critical mass of users
C) it didn't implement a revenue model fast enough
D) it didn't utilize both internal and external growth strategies
E) it didn't hire an experienced CEO

Question 54

________ means that as the number of employees a firm needs increases, it becomes increasingly difficult for it to find the right employees, place them in appropriate positions, and provide adequate supervision.

A) Moral hazard
B) Adverse selection
C) Adverse hazard
D) Complex hazard
E) Complex selection

Question 55

Variable costs are the costs a company incurs as it generates sales.

Question 56

Market leadership occurs when a firm is one of the top ten firms in an industry or niche market in terms of sales volume.

Question 57

Which of the following was not identified in the textbook as one of the day-to-day challenges involved with growing a firm?

A) cash flow management
B) channel conflict
C) capital constraints
D) quality control
E) price stability

Question 58

Economies of scope are generated when increasing production lowers the average cost of each unit produced.

Question 59

Business success doesn't always scale.

Question 60

Sometimes firms are compelled to grow to accommodate the growth of a key customer.

Question 61

One of the most difficult challenges that businesses encounter as they grow is maintaining high levels of quality and customer service.

Question 62

Adverse selection means that as the number of employees a firm needs increases, it becomes increasingly difficult for it to find the right employees, place them in appropriate positions, and provide adequate supervision.

Question 63

According to Penrose, managerial services generate new market, product, and service ideas, while entrepreneurial services administer the routine functions of the firm and facilitate the proper execution of new opportunities.

Question 64

The main challenges for a business in the early growth stage are to make sure the initial product or service is right and to start laying the groundwork for building a larger organization.

Question 65

A business's early growth stage is generally characterized by increasing sales and heightened complexity.

Question 66

What are the primary day-to-day challenges involved with growing a firm? Briefly describe each challenge.

Question 67

What is the organizational life cycle and why is it important?

Question 68

According to Chapter 13, business success doesn't always scale. What is meant by this statement?

Question 69

Growth usually decreases rather than increases the challenges involved with cash flow management.

Question 70

Moral hazard means that as a firm grows and adds personnel, the new hires typically do not have the same ownership incentives as the original founders, so the new hires may not be as motivated as the founders to put in long hours or may even try to avoid hard work.

Question 71

Define the term "market leadership." Why do firms work hard to obtain market leadership?

Question 72

As a business moves beyond its early growth stage and its pace of growth accelerates, the need for structure and formalization decreases.

Question 73

Most businesses need capital from time to time to invest in growth-enabling projects.

Question 74

According to Penrose, entrepreneurial services generate new market, product, and service ideas.

Question 75

Do most firms want to grow or are they reluctant to grow? What are the advantages of growth?