Deck 2: Global E-Business and Collaboration

Question 1

ESSs are designed primarily to solve specific problems.

Answer 1

False

Question 2

Functional systems that support business processes within a single functional group, such as human resources, are being phased out in favor of cross-functional systems.

Answer 2

True

Question 3

Enterprise systems often include transactions with customers and vendors.

Answer 3

True

Question 4

ESSs are designed to serve the middle management of the organization.

Question 5

Most MISs use sophisticated mathematical models or statistical techniques.

Question 6

Management information systems typically support nonroutine decision making.

Question 7

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

Question 8

Decision-support systems use internal information as well as information from external sources.

Question 9

A Skype conference call using VOIP and webcams is an example of a remote, synchronous collaboration tool.

Question 10

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

Question 11

ESSs are designed to incorporate data about external events, but they also draw summarized information from internal MIS and DSS.

Question 12

Online collaboration tools eliminate the need for global firms to have synchronous collaboration.

Question 13

Supply chain management systems are more externally oriented than enterprise systems.

Question 14

Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

Question 15

Information supplied by an enterprise system is structured around cross-functional business processes.

Question 16

You would use an MIS to help decide whether to introduce a new product line.

Question 17

A hotel reservation system is a typical example of a management information system.

Question 18

Managers need TPSs to monitor the status of internal operations and the firm's relations with the external environment.

Question 19

Decision-support systems help managers make decisions that are unique, rapidly changing, and not easily specified in advance.

Question 20

Transaction processing systems are most commonly used by the senior management level of an organization.

Question 21

An example of a collaboration tool that supports colocated, asynchronous collaboration is

A) a team room.
B) e-mail.
C) a MUD.
D) a wall display.

Question 22

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

A) ESS
B) TPS
C) MIS
D) DSS

Question 23

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

A) ESS
B) TPS
C) MIS
D) DSS

Question 24

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

A) synchronous/colocated
B) same time/remote
C) different time/remote
D) remote/colocated

Question 25

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of

A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems.

Question 26

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management

Question 27

What is the most important function of an enterprise application?

A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes

Question 28

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

A) transaction processing systems
B) executive support systems
C) management information systems
D) decision-support systems

Question 29

Which of the following is an example of a cross-functional business process?

A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors

Question 30

ESS are specifically designed to serve which level of the organization?

A) operational
B) end-user
C) middle management
D) senior management

Question 31

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

A) decision-support
B) knowledge
C) transaction processing
D) management information

Question 32

Identifying customers is a responsibility of the ________ function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing

Question 33

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

A) ESS
B) TPS
C) MIS
D) DSS

Question 34

Executive support systems are information systems that support the

A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision-making and administrative activities of middle managers.
D) day-to-day processes of production.

Question 35

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system ?

A) MIS
B) TPS
C) ESS
D) DSS

Question 36

The term "management information systems" designates a specific category of information systems serving

A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) middle management functions.

Question 37

Which systems are typically a major source of data for other systems?

A) transaction processing systems
B) management information systems
C) executive support systems
D) decision-support systems

Question 38

Producing bills of materials is a business process within the ________ function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing

Question 39

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

A) ESS
B) TPS
C) MIS
D) DSS

Question 40

All of the following statements regarding Lotus Notes are True except for

A) It began as an e-mail and messaging client.
B) It is the most widely used collaboration tool at Fortune 1000 companies.
C) Firmwide installations at a large company require specialized servers and may cost millions of dollars per year.
D) It provides tools for e-mail, calendars, help desk, CRM, blogs, and wikis.

Question 41

The four major enterprise applications are

A) SCMs, CRMs, DSSs, and KMSs.
B) SCMs, CRMs, ESSs, and KMSs.
C) enterprise systems, SCMs, DSSs, and CRMs.
D) enterprise systems, SCMs, CRMs, and KMSs.

Question 42

In Domino's upgraded Pulse Evolution system, it incorporated a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?

A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence

Question 43

The principal liaison between the information systems groups and the rest of the organization is a(n)

A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.

Question 44

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.

A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning

Question 45

Which of the following decisions requires knowledge based on collaboration and interaction?

A) How long will it take to manufacture this product?
B) Should we work with with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?

Question 46

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

A) TPS
B) extranets
C) KMS
D) CRM

Question 47

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

A) extranet.
B) intranet.
C) KMS.
D) CMS.

Question 48

________ systems are designed to help firms manage their relationships with their customers.

A) CRM
B) MIS
C) CLE
D) CLU

Question 49

All of the following are direct business benefits of collaboration, except for

A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations.

Question 50

The point-of-sale Pulse system used by Domino's to maintain consistent and efficient management functions in its restaurants is best categorized as which type of system?

A) TPS
B) DSS
C) CRM
D) more than one of the above

Question 51

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?

A) intranet
B) extranet
C) KMS
D) TPS

Question 52

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

A) transaction
B) enterprise
C) automatic reporting
D) management information

Question 53

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology

Question 54

Which of the following occupations would NOT be categorized as an "interaction" job?

A) sales representative
B) business manager
C) engineer
D) operations manager

Question 55

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.

Question 56

Buying or selling goods over the Internet is called

A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.

Question 57

Enterprise systems are also known as ________ systems.

A) resource planning
B) enterprise resource planning
C) enterprise support
D) management information

Question 58

________ are designed to support organization-wide process coordination and integration.

A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications

Question 59

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system will most efficiently provide a solution?

A) CRM
B) enterprise system
C) extranet
D) intranet

Question 60

Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of

A) SCMs
B) TPSs
C) KMSs
D) ERPs

Question 61

IT ________ includes the strategy and policies for using information technology within an organization.

Question 62

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

A) an intranet with KMS capabilities
B) an extranet with KMS capabilities
C) a TPS with KMS capabilities
D) a CRM

Question 63

________ are highly trained technical specialists who write the software instructions for computers.

Question 64

Which of the following is not one of the fifteen categories of collaborative software tools?

A) file sharing
B) event scheduling
C) white boarding
D) extranets

Question 65

A Web interface used to present integrated personalized business content to users is called a(n) ________.

Question 66

________ systems are used by middle management to combine data and sophisticated analytical models or data analysis tools to support nonroutine decision making.

Question 67

________ are representatives of departments outside of the information systems group for whom applications are developed.

Question 68

A(n) ________ is a set of logically related activities for accomplishing a specific business result.

Question 69

Which of the following roles falls into the duties of an information systems manager?

A) writing software instructions for computers
B) acting as liaison between the information systems group and the rest of the organization
C) translating business problems into information requirements
D) managing data entry staff

Question 70

________ applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.

Question 71

A state Web site that allows citizens to pay parking fines online is a form of ________.

Question 72

Which of the following statements about collaboration is not True?

A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
D) One business benefit of collaboration is improved innovation.

Question 73

A ________ is a senior manager who oversees the use of IT in the firm.

A) CEO
B) CFO
C) CIO
D) CTO

Question 74

The CPO is responsible for

A) ensuring that the company complies with existing data privacy laws.
B) making better use of existing knowledge in organizational and management processes.
C) enforcing the firm's information security policy.
D) overseeing the use of information technology in the firm.

Question 75

Applications that allow managers to interactively manipulate current and historical data to discover patterns and trends that will help their decision-making are referred to as ________.

Question 76

Supply chain management systems are one type of ________ system because they automate the flow of information across organizational boundaries.

Question 77

You have been hired by Inspiration Inc. to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

A) extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels

Question 78

You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities

Question 79

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

A) CTO
B) CSO
C) CKO
D) CPO

Question 80

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars