Deck 13: Microsoft Office Outlook 2010, workshop 1: Communicating With E-Mail, and Managing Contacts, calendars, and Tasks

Question 1

The ________ text box contains the address of other people who will receive copies of the e-mail.

A) From
B) Cdd
C) To
D) Cc

Answer 1

D

Question 2

Until deleted messages are permanently deleted,they are stored in the ________ folder.

A) Junk E-mail
B) Inbox
C) Deleted Items
D) Outbox

Answer 2

C

Question 3

The pane that displays the text of a selected message,appointment,contact,or task is called the ________ Pane.

A) Task
B) Navigation
C) E-mail
D) Reading

Answer 3

D

Question 4

Options to add vivid colors,active graphics,and background images that are not available in stationery are available in ________.

A) WordArt
B) Art gallery
C) themes
D) SmartArt

Question 5

A group of characters that works in combination with your user name to prevent unauthorized access by others is called a(n)________.

A) password
B) user name
C) identifier
D) code name

Question 6

A unique word that identifies you to the mail server is your ________.

A) code name
B) user name
C) password
D) identification name

Question 7

The ________ folder keeps a copy of all the e-mails you send.

A) Drafts
B) Sent Items
C) Outbox
D) Deleted Items

Question 8

The component of Outlook that contains panes,folders,and tools for managing e-mail is called the ________ component.

A) contacts
B) e-mail
C) task
D) calendar

Question 9

Outlook provides the option to use ________ which has preset colors,fonts,and effects.

A) a theme
B) WordArt
C) stationery
D) SmartArt

Question 10

Messages you have written that have not yet been sent are kept in the ________ folder.

A) Outbox
B) Inbox
C) Junk E-mail
D) Deleted Items

Question 11

One advantage to sending e-mail is that e-mails are ________.

A) more private and less likely to be shared
B) slower than snail mail
C) open to anyone who has a Web browser
D) delivered almost instantly anywhere in the world via the Internet

Question 12

If you need to document an e-mail by sending a copy to your supervisor without the main recipient knowing your supervisor is getting a copy,you would put your supervisor's e-mail address in the ________ box.

A) To
B) Bcc
C) Cc
D) Cdd

Question 13

The To box contains the ________ of the recipient.

A) full names
B) street addresses
C) phone numbers
D) e-mail addresses

Question 14

Mail sent through the U.S Postal Service is sometimes called ________.

A) postcards
B) letters
C) snail mail
D) paper mail

Question 15

Mail servers may block e-mails with attached file types with ________ enabled.

A) contents
B) file names
C) macros
D) saving

Question 16

To compose a new e-mail,click ________.

A) Compose E-mail on the Home tab
B) New E-mail on the Home tab
C) Compose E-mail on the New tab
D) New E-mail on the Insert tab

Question 17

A special computer that servers as a post office and enables you to receive your e-mails and delivers the messages you send is called a(n)________.

A) mail server
B) e-mail server
C) message server
D) host server

Question 18

Unfinished messages are saved in the ________ folder.

A) Outbox
B) Drafts
C) Inbox
D) Deleted Items

Question 19

Each of the four major components of Outlook contains a ________ and toolbars.

A) Contact card
B) Default button
C) task log
D) Ribbon

Question 20

A(n)________ allows you to compose,send,and receive e-mail messages.

A) host server
B) mail client
C) e-mail server
D) message server

Question 21

Keeping track of e-mail addresses is much easier when you use the ________ component of Outlook.

A) Navigation
B) Reading Pane
C) Contacts
D) Calendar

Question 22

A small month calendar that is used to select different dates quickly is the ________.

A) Daily Schedule
B) To-Do Bar
C) Work Calendar
D) Date Navigator

Question 23

Your supervisor,Joan,has sent you a very important e-mail message.To the right of the message in the Inbox,this message will display a(n)________.

A) asterisk
B) exclamation point
C) paper clip
D) flag

Question 24

A feature that provides a quick overview of the calendar,upcoming appointments,and tasks is the ________.

A) To-Do Bar
B) Date Navigator
C) Notes Bar
D) Daily Calendar

Question 25

When you reply to an e-mail,Outlook automatically enters the ________ to the appropriate boxes.

A) signatures
B) recipients
C) themes
D) files

Question 26

When you receive a message,you can ________ it to someone who did not originally receive it.

A) Reply
B) Forward
C) Mail
D) Send

Question 27

Activities on the Outlook ________ list can be scheduled,categorized,marked as complete,or assigned to other people.

A) Tasks
B) Schedule
C) Calendar
D) Contacts

Question 28

Using a rule,you can apply ________ to appointments on your calendar to help remind yourself that a meeting is important.

A) exclamation points
B) asterisks
C) a graphic
D) conditional formatting

Question 29

In Outlook,you can use ________ to help you organize your work by grouping together similar items and assigning a group name and color.

A) flags
B) graphics
C) colors
D) Categories

Question 30

You can organize your schedule and set up reminders using Outlook's ________ component.

A) Task
B) Contacts
C) Calendar
D) Mail

Question 31

The style that provides a header to the message listing the person the message is from,when it was sent,who the recipients were,the Subject,and the file name of attachments is called the ________.

A) Memo Style
B) Conversation Style
C) E-mail Style
D) Table Style

Question 32

An advantage of e-mail over snail mail is the ability to instantly send and receive messages anywhere in the world via the Internet.

Question 33

The shortcut key method to begin a New E-mail,Appointment,or Task is ________,depending on which component you are currently displaying.

A) N
B) Ctrl+N
C) Shift+N
D) Alt+N

Question 34

Each Outlook component contains a Ribbon and toolbars that provide access to commands.

Question 35

When you set up a(n)________,you can use the name of the list in the address box of new e-mail messages.

A) distribution list
B) contacts list
C) group list
D) activity list

Question 36

The ________ button sends a message to everyone in the To and Cc text boxes.

A) Forward
B) Send
C) Reply All
D) Reply

Question 37

Tasks appear on the ________ List in the main window of the Tasks component.

A) To_Do
B) Notes
C) Schedule
D) Contacts

Question 38

To create a new note,click the Notes button on the Navigation Pane and then click ________.

A) New Note on the Home tab
B) New Note on the Insert tab
C) Create Note on the Insert tab
D) Create Note on the Home tab

Question 39

Messages that share the same subject line,and can be collapsed or expanded as needed are called ________.

A) topics
B) threads
C) themes
D) conversations

Question 40

________ messages is a good method to document a conversation.

A) Saving
B) Printing
C) Forwarding
D) Deleting

Question 41

Outlook's junk e-mail system is infallible and never makes a mistake,so you do not need to review the Junk E-mail folder for legitimate messages.

Question 42

By default,when you log on to the mail server,outgoing mail is uploaded from your computer to the server and sent to the recipient(s),and your new mail is downloaded into the Outlook Inbox folder of your computer.

Question 43

The speed at which an e-mail is conveyed and delivered is based on factors such as connection speed,size of attachments,and network traffic.

Question 44

The Contacts component in Outlook keeps track of addresses and other personal information.

Question 45

Messages in the Inbox which have been read will appear in BOLD type.

Question 46

When you send a message,you must manually move a copy of the message to the Sent Items folder.

Question 47

Since mail servers seldom have a size limit on them,you can send an e-mail with a large file attached without being concerned that your recipient will receive it.

Question 48

Outlook is a desktop assistant that allows you to dynamically share information between the components by dragging it from one component to another.

Question 49

When you delete a message from the Inbox,it has been permanently removed from your computer.

Question 50

Using the Cc address box will hide the e-mail addresses of multiple recipients from each other.

Question 51

A good password is any unusual word found in a dictionary.

Question 52

A signature block contains text and sometimes graphics that provide additional information about the sender.

Question 53

It is illegal for employers to monitor employee e-mail sent using the company e-mail system.

Question 54

You CAN categorize e-mail,calendar items,and contacts with color coding,but you CANNOT categorize tasks with color coding.

Question 55

You can print the entire contact list,but it is NOT possible to print a single contact card.

Question 56

The Reading Pane allows you to see the text of a selected message,appointment,contact,or task depending on the selected component.

Question 57

Conversations,messages that can be viewed in groups,can be expanded or collapsed.

Question 58

Before sending an e-mail,you should double-check the addresses entered into the address boxes to ensure they are accurate.

Question 59

Themes and stationery can be used to add preset colors,fonts,effects,active graphics,and background images to your e-mail.

Question 60

Microsoft Outlook is an example of a mail client.

Question 61

A small month calendar that allows you to select specific dates quickly is the ________.

Question 62

The ________ component of Outlook allows you to store personal information,notes,and a photograph of the person on the card.

Question 63

The buttons for each major component of Outlook are available at the bottom of the ________.

Question 64

The Calendar folders are displayed on the left of the ________ of the Outlook window.

Question 65

A(n)________ allows you to compose,send and receive e-mail messages,while a mail server functions as the post office and ensures you can send and receive messages.

Question 66

When you delete messages from the Inbox,they are stored in the ________ folder until you permanently delete them.

Question 67

If you turn off the ________,you can open a message in a new window by double-clicking the message in the message list.

Question 68

In Outlook you can have a work calendar,a personal calendar,and a school calendar,and view them all at the same time.

Question 69

Notes,similar to sticky notes,are available as an Add-in component to Outlook.

Question 70

The ________ component of Outlook lets you set up appointments,reminders,and organize your schedule.

Question 71

Contact ________ allow you to quickly send an e-mail to a predefined list of people.

Question 72

In the Contacts component,the ________ view allows you to see the information you entered into fields as you created the contact.

Question 73

The ________ folder holds all the messages you have written that have NOT been uploaded to the server.

Question 74

When you receive new mail,by default,it goes into the Outlook ________ folder on your computer.

Question 75

When you print the contacts in a category using the ________,the contact card information for each contact will print on separate sheets.

Question 76

By default,received messages are arranged by ________ and time,with the most recent messages on top of the list.

Question 77

A(n)________ is a unique word that identifies you to the mail server.

Question 78

A secret word or group of characters that work in combination with your user name to protect your account from unauthorized access is called a(n)________.

Question 79

________ can be expanded or collapsed as needed and share the same subject line.

Question 80

E-mail is the short version of the phrase ________.