Deck 2: The Managerial Functions

Question 1

Arranging and distributing work among members of the work group to accomplish the organization's goals take place in the staffing function.

Answer 1

False

Question 2

Administrative skills include the ability to plan, organize, and coordinate the activities of a work group.

Answer 2

True

Question 3

A role of the supervisor is to do all those things that enable employees to effectively and efficiently achieve organizational objectives.

Answer 3

True

Question 4

There is a growing realization that an autocratic, coercive management style results in more productive, loyal employees.

Question 5

The primary managerial functions differ depending on the manager's level within the managerial hierarchy.

Question 6

The time and effort involved in each function of management will vary depending upon the level of the hierarchy in which the manager is a member.

Question 7

When most companies appoint a new supervisor, the supervisor is selected based on his/her technical competence, willingness to work hard, and prior performance.

Question 8

Managers must get things accomplished with and through people by guiding them and motivating their efforts toward common objectives.

Question 9

Team-based organizational structures commonly focus on customer satisfaction, productivity, profitability, and continuous improvement.

Question 10

Conceptual skills include the ability to ascertain the hidden rules of an organization.

Question 11

The staffing function is nothing more than selecting the right employees to complete the task.

Question 12

A supervisor is an employee's primary contact with management.

Question 13

Technical skills involve the ability to plan, organize, and coordinate activities.

Question 14

Planning can best be defined as preparation for the future.

Question 15

The five functions of management can be viewed as a circular, continuous movement as each function flows into and overlaps with other functions.

Question 16

Many companies are using the terms "associate" or "team member" in place of "supervisor."

Question 17

In the controlling function, supervisors evaluate performance to ensure actual performance is in line with intended performance and changes are made if outcomes are not being met.

Question 18

The supervisory role is a difficult and demanding role because supervisors are people "in the middle."

Question 19

The ability to work with people is an important human relations skill.

Question 20

The only skills a supervisor needs in order to be effective are technical and human relations skills.

Question 21

Legitimate power is based on the rank that a person holds in an organization.

Question 22

As is typical for a supervisor, Lisa has two main requirements. One requirement is that she must have the ability to manage the department. The other is:

A) The ability to do daily chores.
B) A good working knowledge of the jobs to be performed.
C) The ability to perform all the required jobs.
D) To be liked by everyone.

Question 23

Generally, it is better for a supervisor to display power and formal authority.

Question 24

Supervisors are truly the "people in the middle" because:

A) They are in charge of labor unions.
B) They do not have any professional contacts with management or labor.
C) They report to higher management and are the employees' primary contact with management.
D) They are in the middle-managerial level in any organization.

Question 25

The process of delegating authority to lower levels in the hierarchy is required for an organization to have effective managers, supervisors, and employees.

Question 26

Managers innovate; leaders administer.

Question 27

Teams are a means to an end, and that end is superior performance to what team members would achieve working as individuals.

Question 28

The growing diversity among employees has contributed to the increased use of teams in the workplace.

Question 29

Delegation is the process of entrusting duties and related authority to subordinates.

Question 30

A group of employees do not become a team until its members share values and purpose.

Question 31

Managerial authority is not granted to individuals, but rather to the titles that they hold.

Question 32

According to Havard professor John P. Kotter, management involves keeping the current system operating through planning, budgeting, staffing, controlling, and problem-solving, while leadership is the development of vision and strategies.

Question 33

While cooperation is helpful and the lack of it could impede progress, its presence alone will not necessarily get the job done.

Question 34

It is not necessary for supervisors to delegate authority to lower levels for an organization to be effective.

Question 35

For a supervisor, having referent power means that the supervisor can refer his employees to the appropriate person in the organization who is capable of answering their questions.

Question 36

Six major classifications of management capabilities and skills are:

A) Conceptual, administrative, technical, political, emotional intelligence, and human relations.
B) Coordination, cooperation, conceptual, administrative, political, and technical.
C) Human relations, emotional intelligence, conceptual, technical, political, and delegation.
D) Cooperation, human relations, conceptual, administrative, political, and technical.

Question 37

An accounting supervisor typically meets with supervisors from production, sales, and shipping to coordinate cost accounting, inventory records and billing. This is using the process of cooperation.

Question 38

An arbitrator is a person selected by the union and management to provide recommendations as to how a grievance could be resolved.

Question 39

A supervisor's professional power depends to a greater extent on the follower's perceptions of that supervisor's knowledge, skill, and expertise.

Question 40

The supervisor must be _____.

A) a competent subordinate to higher level managers
B) a good follower
C) able to maintain satisfactory relationships with supervisors in other departments
D) all of the above

Question 41

Most of upper management's time is most likely spent in the function of:

A) Staffing.
B) Organizing.
C) Controlling.
D) Planning.

Question 42

Which function of management is necessary because few employees blindly obey?

A) Staffing
B) Planning
C) Leading
D) Controlling

Question 43

_____ is also known as directing, motivating, or influencing.

A) Staffing
B) Planning
C) Organizing
D) Leading

Question 44

Working in a team generally delivers _____ results in comparison to working alone.

A) less favorable
B) more favorable
C) extremely favorable
D) equal

Question 45

The acceptance theory of authority states that:

A) The supervisor has the power and the right to issue directives in order to accomplish the tasks assigned to the department.
B) Managerial authority is not granted to an individual but rather to the position the individual holds at that time.
C) Managers do not have authority unless employees recognize and agree to it.
D) It is better for a supervisor not to display power or formal authority.

Question 46

Matthew has recently put a new plan for his department into place. He wants to make certain that the plan is working as was intended. In doing so, he is conducting the managerial function of:

A) Staffing.
B) Leading.
C) Organizing.
D) Controlling.

Question 47

Hot is to cold as an autocratic management style is to:

A) A dictatorship.
B) A domineering style.
C) Repression.
D) Participative management.

Question 48

Supervisors who use _____ power effectively have the greatest potential for achieving organizational goals.

A) reward
B) legitimate
C) both
D) neither

Question 49

Successful managers will assure you that _____ are the most important asset.

A) human resources
B) finances
C) technology
D) none of the above

Question 50

Which of the following phrases is correct?

A) "It's not what you know, it's who you know."
B) "All you need to do to become a good supervisor is read this text."
C) "Managerial skills are only important at the top management level."
D) "Managerial skills can be learned and developed."

Question 51

Changing performance standards depending on the situation is part of which managerial function?

A) Leading
B) Coordinating
C) Controlling
D) Planning

Question 52

Ernesto and Sam witnessed their co-worker, Dave, engaging in inappropriate behavior. They reported the incident to their supervisor, Tina, because she has the necessary _____ to deal with the issue.

A) authority
B) legal acumen
C) technical skills
D) evidence

Question 53

Guiding, teaching, and supervising employees are activities associated with:

A) Staffing.
B) Leading.
C) Organizing.
D) Controlling.

Question 54

Which of the following is NOT generally considered to be True?

A) The manager relies on control; the leader inspires trust.
B) The manager focuses on systems and structures; the leader focuses on people.
C) The manager accepts the status quo; the leader challenges it.
D) The manager is a follower; the leader leads.

Question 55

Which of the following is NOT a limitation to authority?

A) Union contract provisions
B) Government or regulatory agency restrictions
C) Company policies
D) Competitors' practices

Question 56

Managers are expected to be innovators; therefore, they must demonstrate:

A) Technical skills.
B) Conceptual skills.
C) Human relations skills.
D) Political skills.

Question 57

More times than not, which of the following is believed to be the least effective source of power?

A) Referent
B) Coercive
C) Illegitimate
D) Expert

Question 58

In order to relay information effectively, one must have good _____.

A) political skills
B) communication skills
C) human relations skills
D) administrative skills

Question 59

Generally, it is better for a supervisor not to display:

A) Power
B) Formal authority
C) Both a or b
D) Neither a or b

Question 60

Which of the following are the managerial functions identified in the text?

A) Planning, organizing, commanding, and controlling.
B) Planning, organizing, commanding, coordinating, and controlling.
C) Planning, organizing, staffing, leading, and controlling.
D) Planning, staffing, coordinating, leading, and controlling.

Question 61

Mr. Willis spends a significant amount of his time at work performing tasks such as distributing work among his subordinates and arranging their shifts and tasks to be performed. This relates most closely to which managerial function?

A) Staffing
B) Leading
C) Organizing
D) Controlling

Question 62

Networking _____ coordination efforts.

A) presents more challenges during
B) eases
C) has no impact on
D) none of the above

Question 63

Why are supervisors wise to avoid relying on managerial authority to motivate employees?

Question 64

Because of the harsh and severe times that come as a result of the recent economic downturn, ARV Inc. is implementing measures to cut spending and tighten its budget to avoid layoffs. These are referred to as _________ measures.

A) labor
B) austerity
C) arbitration
D) networking

Question 65

Carl is a supervisor at his company and is having a problem with one of his subordinates. Rather than go to his boss right away to address the problem, he decides to first talk to some supervisors in other departments to see if they can relate and provide advice. This is an example of:

A) Networking
B) Lateral decision-making
C) Upward communication
D) Downward communication

Question 66

Simon pays annual dues to be a member of a legally recognized organization that represents him along with all of the other employees working at his manufacturing company. The organization Simon belongs to is referred to as a(n)

A) Contract organization
B) Labor union
C) Networking club
D) Arbitration committee

Question 67

What are the two main requirements of any supervisory position, and which of these usually determines the effectiveness of a supervisor's performance?

Question 68

Which managerial function should be done first? What does it consist of?

Question 69

During a labor dispute, XMY organization and its labor union selected and hired someone to help render a final and binding decision to resolve the dispute. Such an individual is referred to as a(n):

A) Arbitrator
B) Negotiator
C) Grievance manager
D) Top-level manager

Question 70

Jonathan is a manager who always threatens people with their jobs in order to gain compliance. He is utilizing which type of power?

A) Reward power
B) Coercive power
C) Expert power
D) Legitimate power

Question 71

When the company janitor posts a DO NOT ENTER sign in front of the door to the men's room and people obey, the janitor is most probably utilizing which type of power?

A) Personal power
B) Reward power
C) Expert power
D) Legitimate power

Question 72

At Barry Automotive, the members of Production Team A are willing to work with and help one another. This is called:

A) cooperation.
B) coordination.
C) leadership.
D) none of the above.

Question 73

What are emotional intelligence skills? How can they help you?

Question 74

Diana finally feels like she possesses real authority since she was promoted to supervisor a few months ago. It took some time to gain her subordinates' trust, but they now accept and stand by her decisions. This example demonstrates which theory?

A) The acceptance theory of authority
B) The expectancy theory of power
C) Servant leadership theory
D) Transformational leadership theory

Question 75

Juanita, a first-line manager at a software manufacturer, wants to help her subordinates develop their skills in specific technical areas. Therefore, she selects certain duties that she is responsible for and transfers them over to her subordinates for completion. She then follows up to provide guidance and feedback. This process is referred to as:

A) Downward management
B) Delegation
C) Upward management
D) Outsourcing

Question 76

Samuel has a strong relationship with his subordinates, who perceive him as possessing significant knowledge, skills, and expertise to manage effectively. Samuel possesses which level of power?

A) Coercive power
B) Reward power
C) Position power
D) Personal power

Question 77

Some have defined coordination as one of the managerial functions. The text suggests that coordination:

A) Is an implicit interrelated aspect of the major managerial functions.
B) Is not a separate managerial function.
C) Takes place in all managerial functions.
D) Is all of the above.

Question 78

On what four elements is the team-based organizational structure focused?

Question 79

During supervisor training, Raquel learns that in disciplining workers, she must ensure that actions meet certain tests of fairness and just cause. Which of the following IS NOT an example of just or proper cause?

A) Proper notification
B) Penalties commensurate with the nature of the infraction
C) Sufficient evidence
D) Verbal warnings

Question 80

Achieveing coordination typically is _____ at the executive level than at the supervisory level.

A) easier
B) more difficult
C) more fun
D) less fun