Deck 12: Supervising a Diverse Workforce

Question 1

Unlike the past, there is a low percentage of women who are currently employed in clerical and service jobs.

Answer 1

False

Question 2

Differences in ethnic/cultural backgrounds do not contribute to prejudicial attitudes and treatment of minority employees.

Answer 2

False

Question 3

The philosophy behind affirmative-action plans is to overcome the impact of past discrimination and to provide greater opportunities for underrepresented groups to participate in the workforce at large.

Answer 3

True

Question 4

The majority of women prioritize work-life balance as the most important aspect of job satisfaction, whereas men prioritize it last.

Question 5

At Speedy-Quik Printing and Signage, the men in the printing plant often make lewd, sexual, and suggestive remarks to Heather, the receptionist, but this is not considered sexual harassment as no physical contact has occurred.

Question 6

It is still fairly common for women who take nontraditional jobs to be resented and criticized by their male co-workers.

Question 7

If a minority employee complains of harassment or discriminatory treatment by another employee, the supervisor must treat that complaint as a priority concern.

Question 8

Diversity management has become an area of vital importance to a firm's long-term success.

Question 9

Protected group employees are classes of employees who have been afforded protection by supervisory management.

Question 10

Sexual harassment is only applied to situations in which the male is harassing the female.

Question 11

The identification of employees who have been afforded special legal protection comes from equal employment opportunity regulations and civil rights legislation stemming from numerous court decisions.

Question 12

Reports by the U.S. Justice Department indicate that alleged discrimination in the workplace has decreased rapidly during the past two decades.

Question 13

One of the barriers to integration in the workplace that minorities face is the lack of role models.

Question 14

Diversity management now encompasses many considerations, including legal, demographic, economic, and political.

Question 15

Homosexuals are a legally protected class of employees by federal legislation.

Question 16

When considering equally qualified employees a supervisor should select a male instead of a female, because females have a higher absenteeism rate.

Question 17

It is illegal for a company to sponsor English improvement or business English courses for minority employees.

Question 18

It is a reality that certain categories of employees cannot be disciplined or discharged because of government regulations.

Question 19

Managing a diverse workforce is a benefit to the firm and its employees.

Question 20

Under the Family and Medical Leave Act, Sarah is allowed up to six months of paid leave related to the birth of her child.

Question 21

Comparable worth is the concept that jobs should be paid at the same level if they require similar skills and/or abilities.

Question 22

Most companies can still require their employees to retire at age 65, but not sooner.

Question 23

Employees of the same race or gender as the supervisor may be more likely to take advantage of the supervisor.

Question 24

As long as a pregnant employee reports to work, she must fulfill all job responsibilities without special accommodations.

Question 25

"Reasonable accommodation" simply means making buildings more accessible by building ramps.

Question 26

Female supervisors are often tougher on their female subordinates than they are on male employees in order to avoid charges of favoritism.

Question 27

Because of the Equal Pay Act and other equal employment opportunity legislation, women and men receive almost the same pay in the United States.

Question 28

Supervisors should encourage recent retirees to attend company social functions in order to aid the transition to retirement.

Question 29

The Age Discrimination In Employment Act prohibits discrimination in employment for individuals younger than 25 and older than 50.

Question 30

The ADA attempts to change the way employers view disabled employees, not just the employers' actions.

Question 31

The Rison Company requires all job applicants to submit to a drug test. This violates the provisions of the ADA.

Question 32

A qualified disabled individual under the Americans with Disabilities Act is someone with a disability who can perform the essential components of a job with reasonable accommodation.

Question 33

Employers do not have to make reasonable accommodations for employees with differing religious beliefs.

Question 34

Reverse discrimination is often charged when a more senior or qualified person is denied a promotion because preference was given to a protected-group individual who may be less qualified or more junior.

Question 35

Leaving pamphlets at co-workers' desks warning them of the dire consequences of not belonging to a certain church is acceptable of the Civil Rights Act that protect an employee's freedom of speech and freedom of religion.

Question 36

Women supervisors face much skepticism that rarely goes away, even after they have proven their competence.

Question 37

Most courts have ruled that the hiring of part-time or temporary help or the scheduling of extra overtime to accommodate a pregnant employee constitutes an unreasonable burden for employers.

Question 38

There is a discrepancy between the pay scales of women and men because there is no legislation that protects women in terms of pay.

Question 39

Supervisors of integrated racial groups may be reluctant to discipline anyone to avoid charges of discrimination.

Question 40

There are no exclusions from the coverage of the Civil Rights Act.

Question 41

Which of the following situations may be considered discriminatory:

A) Must be able to lift heavy objects.
B) Must be 18 years old.
C) Must have a valid driver's license.
D) Must be able to speak English.

Question 42

The ADA applies to:

A) Organizations with 15 or more employees.
B) Organizations with fewer than 15 employees.
C) All organizations regardless of the number of employees.
D) Only organizations that are not incorporated.

Question 43

Supervisors normally should refer workforce compliance questions to a:

A) Personal attorney.
B) Human resource staff person.
C) Colleague.
D) Senior executive.

Question 44

Employers must provide _____ for employees of differing religious beliefs.

A) reasonable accommodations
B) clearer expectations
C) whatever necessary
D) none of the above

Question 45

The Pregnancy Discrimination Act of 1978 requires that:

A) Employers must provide up to 12 weeks of paid maternity leave to female employees.
B) Employers give pregnant employees easier job assignments.
C) Pregnancy be treated no differently from illnesses or health disabilities if an employer has medical benefits or a disability plan.
D) All of the above are True.

Question 46

A supervisor does not have to be able to manage diversity in the workplace in order to be considered effective.

Question 47

Which of the following situations would probably NOT be a case of sexual harassment?

A) A prospective employee is subjected to sexually suggestive questions during a job interview.
B) A male supervisor sends his female secretary a bouquet of roses during Secretary Appreciation Week.
C) A female employee is in a work situation in which she sees suggestive calendars and hears off-color jokes on a daily basis.
D) A female supervisor makes sexual advances to a male subordinate.

Question 48

Which of the following situations would a court or enforcement agency MOST likely consider illegal discrimination against non-English-speaking individuals?

A) Omaha General Hospital requires all staff nurses to speak English.
B) Kramer's Department Store requires all sales staff to speak English.
C) The Dash Corporation requires all janitorial employees to speak English.
D) All of the above would be considered illegal discrimination against non-English-speaking individuals.

Question 49

Initiatives and efforts to better manage a diverse workforce are growing significantly due to which of the following reasons?

A) Legal requirements
B) Social considerations
C) A firm's long-term success
D) All of these answers

Question 50

In order to shatter the glass ceiling and bring more women and minorities into higher levels of management, which of the following is most essential?

A) A TQM program.
B) A mentoring program.
C) A technical training program.
D) Alcoholics Anonymous.

Question 51

The largest number of cases of employment discrimination during the past decade occurred due to:

A) Sexual harassment.
B) Racial discrimination.
C) Gender discrimination.
D) Pay discrimination.

Question 52

Which of the following statements regarding employer-mandated medical examinations is True?

A) Employers can require prejob-offer medical examinations to screen out job applicants who cannot physically perform the job.
B) After a job offer has been made, an applicant can be given a medical examination to determine whether he/she can physically perform the job.
C) Employers cannot legally require existing employees or job applicants to take any type of medical exam.
D) Established employees can be given medical examinations to determine their continued fitness for the job, but job applicants cannot be required to take such examinations.

Question 53

The most common area of tension in the workplace continues to be between:

A) African Americans and Hispanics.
B) African Americans and Caucasians.
C) Caucasians and Hispanics.
D) Native Americans and Asians.

Question 54

The Americans with Disabilities Act exempts from its definition of disability individuals with:

A) Cancer.
B) HIV/AIDS.
C) A drug addiction.
D) Epilepsy.

Question 55

The Equal Pay Act of 1963 requires that equal pay be given to:

A) All employees regardless of job or level.
B) Union and nonunion workers performing the same job.
C) Employees of all races/ethnic backgrounds who are performing the same job.
D) Men and women performing equal work.

Question 56

Which of the following statements concerning the supervision of protected-group employees is CORRECT?

A) Protected-group members cannot be discharged or disciplined because of government regulations protecting them.
B) Supervisors need knowledge about protected groups and the various laws, rules, and regulations, but they need not change their supervisory practices.
C) Supervisory actions need to be objective, uniformly and consistently applied, and related to the job at all times.
D) Supervisors need not document their actions regarding protected-group employees.

Question 57

When an employee is nearing retirement, the supervisor should be all of the following EXCEPT:

A) Supportive.
B) Critical.
C) Understanding.
D) Encouraging.

Question 58

According to _____, jobs that are distinctly different, but require similiar skills should be paid at the same level.

A) probable cause
B) justified equality
C) comparable worth
D) inequity theory

Question 59

Which of the following situations would probably result in a case of age discrimination in which the company would find its position difficult to defend?

A) A 55-year-old worker is chosen for promotion over a 35-year-old worker due to the experience factor.
B) A 37-year-old employee is passed over for a choice foreign assignment in favor of a 26-year-old employee.
C) Two 30-year-old workers are denied promotion and one 45-year-old employee gets the promotion.
D) A 50-year-old employee with 25 years of experience is laid off, while a 33-year-old with 7 years of experience is retained.

Question 60

Equal Employment Opportunity and affirmative-action programs most often impact white female employees.

Question 61

What are protected-group employees?

Question 62

Harold tells William that he hopes the new researcher will be a man, because according to him, "women don't have the analysis skills that men do". William responds to Harold telling him that there are no differences between men and women in terms of analysis skills. In this example, Harold is susceptable to:

A) Affirmative action
B) Sexual harassment
C) Sexual stereotyping
D) Gender discrimination

Question 63

The most recurring area in which employees report compliance problems related to religious discrimination is in the area of:

A) Hostile work environment
B) Harassment
C) Holiday and work scheduling
D) Pay disparity

Question 64

Manuel is a supervisor at a quick-service restaurant where employees experience problems with excessive tardiness. If workers are tardy three times in one month, they receive a disciplinary written warning. Manuel gives the same warning to every employee who is late three times in one month, regardless of whether the employee is in a protected group category. This example demonstrates which of the following?

A) OUCH test of supervision
B) Employee morale survey
C) Affirmative action
D) Diversity awareness

Question 65

Stephan is a white male who has 12 years of experience in advertising. He was recently turned down for a mid-level position with an advertising agency, and he later found out that the company hired an Asian-American with 3 years of experience in advertising. Stephan may be able to argue a case of:

A) Inequity
B) Affirmative action
C) Reverse discrimination
D) Harassment

Question 66

The ability to adapt to a variety of cultural communities is referred to as

A) Intelligence quotient
B) Emotional intelligence
C) Cultural competency
D) Diversity tolerance

Question 67

Amelie was recently promoted to manager of international relations at her company. Executives chose her for this position because she displays a knack for adapting to a variety of cultural communities and is able to interact well with diverse types of workers. Amelie displays which of the following?

A) High cultural competency
B) High emotional intelligence
C) High intellectual quotient
D) High level of education

Question 68

The best way for supervisors to manage their departments would be to:

A) Give more careful scrutiny to the work of protected groups.
B) Refrain from disciplining employees of protected groups at all times.
C) Carefully and specifically manage the protected-group workers while trusting the nonprotected groups to get the job done.
D) Consistently apply the principles of good supervision to all employees.

Question 69

A company that establishes locations, manages production, and delivers services in more than one country and most often directs management policies and practices from one home country is referred to as a:

A) Diversified corporation
B) Multinational corporation
C) Transnational corporation
D) Conglomerate corporation

Question 70

TKI Industries is headquartered in the U.S.A., but the company also has offices in New York, London, Hong Kong, and Brazil. Based on this information, TKI is what type of an organization?

A) Diversified corporation
B) National corporation
C) Private corporation
D) Multinational corporation

Question 71

Simone is a single mom who waitresses to earn a living. She would like to go to college to become an accountant, but she is unable to do this because she is too busy with her job and her responsibilities as a single mom. Simone's biggest single challenge is:

A) Financial problems
B) Work-life balance
C) Comparable worth
D) Gender discrimination

Question 72

How do women and men compare in terms of work-life balance?

A) Work-life balance is slightly more important for women than for men
B) Work-life balance is equally important for men and women
C) Work-life balance is most important to women and least important to men
D) Work-life balance is slightly more important for men than for women

Question 73

Wanda has observed many women at her company make it into middle management, but they never progress to top-management levels. At her company, the president and all four VPs are male. Which of the following is most likely taking place at Wanda's place of work?

A) Sexual stereotyping
B) Glass ceiling phenomenon
C) Glass wall phenomenon
D) Sexual harassment

Question 74

In what ways is the workforce becoming more diverse?

Question 75

Female supervisors tend to put _____ pressure on _____ employees.

A) more; male
B) more; female
C) more; younger
D) more; older

Question 76

When A2B Inc. hired its first disabled employee who is confined to a wheelchair, the company installed ramps and railings at all entrances. These workplace modifications are a result of:

A) Reasonable accommodation
B) Undue hardship
C) Rehabilitation distribution
D) Affirmative action

Question 77

At R.K. Industries, three electrical engineers have just been hired. One is a caucasian male, the second is a caucasian female, and a third is a black male. All hired at the entry level, each of the three employees earns the same hourly wage. This demonstrates the principle of:

A) Pay disparity
B) Affirmative action
C) Equitable action
D) Comparable worth

Question 78

_____ is giving preference to protected group members in hiring and promotion over more qualified or more experienced workers from non-protected groups.

A) Equal Employment Opportunity
B) Discrimination
C) Reverse discrimination
D) None of the above

Question 79

Several women at Man-First Corp. have complained to the HR department that a handful of men at the company make lewd jokes during breaks. Even though the jokes are not directed at the women, they are still subjected to them. This is an example of:

A) Gender discrimination
B) Lawful action
C) Sexual harassment
D) Sexual stereotyping

Question 80

Use of demeaning language or judgments, usually by men toward women, is referred to as:

A) Sexual stereotyping
B) Gender discrimination
C) Sexual harassment
D) Reverse discrimination