Question 1

Which of the following are normally considered external customers?&#10;A)Nurses&#10;B)Referring physicians&#10;C)Inpatients&#10;D)Intensive care wards

Accepted Answer

Referring physicians are external customers as they are not employees or staff of the healthcare organization. Nurses, inpatients, and intensive care wards are internal stakeholders as they are part of the organization or receiving services from the organization.

Question 2

When did the Mammography Quality Standards Act become effective?&#10;A)April 1992&#10;B)October 1994&#10;C)October 1997&#10;D)April 1999

Accepted Answer

The Mammography Quality Standards Act became effective on October 1, 1994, as part of the wider Breast Cancer Detection and Treatment Act of 1992. This act established national quality standards for mammography and required mammography facilities to be certified by the FDA. It also mandated that mammography reports include information about breast density and required the development of a national database to track mammography results.

Question 3

Under the Safe Medical Devices Act of 1990, voluntary reporting of unsafe medical devices will require the use of form&#10;A)3419.&#10;B)3500.&#10;C)3500A.&#10;D)MSDS.

Accepted Answer

Form 3500 is used for voluntary reporting while Form 3500A is used for mandatory reporting.

Question 4

How many levels of quality control testing and monitoring are there?&#10;A)One&#10;B)Two&#10;C)Three&#10;D)Four

Accepted Answer

There are three levels of quality control testing and monitoring: the first is the inspection of raw materials, the second is the monitoring of the production process, and the third is the final inspection of finished products.

Question 5

Invasive quality control equipment testing is considered to be&#10;A)simple.&#10;B)complex.&#10;C)Both of the above are correct.&#10;D)None of the above is correct.

Accepted Answer

Invasive quality control equipment testing involves physically testing, dismantling or damaging the equipment which can be complex and requires special procedures to minimize damage or uncertain results. Therefore, only option B correctly describes the nature of invasive quality control equipment testing.

Question 6

How many different methods of disease transmission are stated to be minimized by Tier 2 precautions?&#10;A)One&#10;B)Two&#10;C)Three&#10;D)Four

Accepted Answer

Tier 2 precautions are designed to minimize three different methods of disease transmission which include contact, droplet, and airborne transmission.

Question 7

Customers who come from outside the healthcare organization are generally referred to as&#10;A)external customers.&#10;B)internal customers.&#10;C)Both of the above are correct.&#10;D)None of the above is correct.

Accepted Answer

External customers are individuals who are not part of the healthcare organization, including patients, their families, and visitors. Internal customers, on the other hand, are individuals who work within the healthcare organization, such as nurses, physicians, and administrative staff.

Question 8

Which of the following statements is correct about the 80/20 rule?&#10;A)Twenty percent of the causes result in 80% of the problems.&#10;B)Twenty percent of the problems are the result of 80% of the causes.&#10;C)Both of the above are correct.&#10;D)None of the above is correct.

Accepted Answer

The 80/20 rule, also known as the Pareto Principle, states that 20% of the causes are responsible for 80% of the problems or effects.

Question 9

The measurement of the level of quality at some point in time with no effort to change or improve the level of care is known as quality&#10;A)management.&#10;B)assurance.&#10;C)assessment.&#10;D)control.

Accepted Answer

Quality assessment is the process of measuring the level of quality at a given point in time. It involves collecting data, analyzing it, and comparing the results against established standards or benchmarks. Quality management involves continuous efforts to improve the level of care over time, while quality assurance focuses on ensuring that quality standards are met through ongoing monitoring and evaluation. Quality control involves implementing processes to prevent and correct errors or defects in the delivery of care.

Question 10

W.Edwards Deming's management approach can be summarized by his ____ points.&#10;A)5&#10;B)7&#10;C)10&#10;D)14

Accepted Answer

W.Edwards Deming's management approach can be summarized by his 14 points. These points include creating constancy of purpose, adopting a new philosophy, improving constantly and forever, and a focus on long-term goals.

Deck 1: Introduction to Quality Management