Deck 18: Human Resource Management

Question 1

Organizations have two general human resource objectives:

A)Profit maximization and a well-defined company vision
B)The recruitment and retention of a workforce made up of the best people for the job and profit maximization
C)A well-defined company vision and the creation of a strategic mission statement
D)The recruitment and retention of a workforce made up of the best people for the job and the increased effectiveness of the workforce
E)The creation of a strategic mission statement and maintenance of a stable and experienced workforce

Answer 1

D

Question 2

________ percent of expatriates have to be called home early.

A)5
B)15
C)25
D)40
E)70

Answer 2

C

Question 3

Almost ________ percent of managers do not believe that the incentives offered by their companies are suitable for attracting high potentials.

A)10
B)17
C)33
D)45
E)80

Answer 3

C

Question 4

In ________,________,and ________,one executive in five is convinced that his or her company is well placed to succeed in the battle for the best and brightest employees.

A)Germany,Japan,and India
B)Switzerland,Canada,and France
C)Australia,Germany,and Turkey
D)Mexico,Ireland,and the United Kingdom
E)the United States,South Africa,and China

Question 5

________ means a positive and flexible attitude toward change.

A)Non-discriminatory
B)Diversity
C)Technicality
D)Competency
E)Adaptability

Question 6

In regard to overseas assignments,the ________ establishes and maintains departments and ensures their proper performance.

A)CEO
B)functional head
C)troubleshooter
D)white or blue-collar worker
E)expatriate

Question 7

Typically ________ percent of expatriates are posted in subsidiaries.

A)28
B)39
C)43
D)65
E)92

Question 8

Karen works as a manager for IBM and would like to be assigned to a company operation overseas.She possesses cultural empathy,relational abilities,and appreciates new management styles.Karen has the ________ factors necessary to succeed in a management role overseas.

A)competence
B)adaptability
C)personal
D)psychological
E)physical

Question 9

Of the following,which is a disadvantage of expatriates?

A)An expatriate knows the company's products and culture.
B)An expatriate has technical or business skills not available locally.
C)An expatriate does not put the country ahead of the company.
D)An expatriate is unlikely to steal proprietary knowledge.
E)An expatriate is highly costly.

Question 10

The four major categories of overseas assignments are:

A)Expatriate,CEO,functional head,and troubleshooters
B)Troubleshooters,pink-collar workers,functional head,and expatriate
C)Pink-collar workers,CEO,functional head,and troubleshooters
D)Expatriate,troubleshooters,functional head,and CEO
E)CEO,functional head,troubleshooters,and white or blue-collar workers

Question 11

One living in a foreign land is called a(n)________.

A)nomad
B)expatriate
C)migrant
D)refugee
E)emigrant

Question 12

The decision as to whether to use home-country nationals in a particular operation depends on such factors as:

A)The type of industry
B)The life-cycle stage of the product
C)The availability of managers from other sources
D)The functional areas involved
E)All of the above

Question 13

In regard to overseas assignments,the ________ is (are)utilized for their special expertise in analyzing,and thereby preventing or solving,particular problems.

A)CEO
B)functional heads
C)troubleshooters
D)white or blue-collar workers
E)expatriates

Question 14

The biggest challenge faced by expatriates in their country of residence is ________.

A)learning to like the local food
B)making new friends and social supports
C)learning the local language
D)finding their way around
E)using forms of money that are different from the U.S.dollar

Question 15

________ is the lingua franca of most corporations.

A)English
B)Spanish
C)French
D)Italian
E)German

Question 16

The ________ of a firm typically is responsible for beginning export activities.

A)marketing or sales manager
B)CEO
C)district manager
D)general manager
E)human resource manager

Question 17

Technical knowledge and leadership ability are ________ traits typically mentioned in the choosing of managers for overseas assignments.

A)competence
B)adaptability
C)personal
D)psychological
E)physical

Question 18

Knowledge of the basic systems in a particular region or market is referred to as ________.

A)factual cultural knowledge
B)interpretive cultural knowledge
C)system knowledge
D)area expertise
E)district expertise

Question 19

Of the following,which is NOT an activity or skill needed to obtain the major objectives of human resource management?

A)Personnel planning and staffing
B)Personnel training
C)Profit maximization
D)Compensation of employees
E)An understanding of labor-management relations

Question 20

The number of home-country managers is typically ________.

A)higher in the industrial sector than in the service sector
B)higher in the service sector than in the industrial sector
C)non-existent in the service sector
D)non-existent in the industrial sector
E)non-existent in the agricultural sector

Question 21

Marie is a manger from Canada and was sent to Thailand to work as an expatriate.Marie has been adapting to her new culture and is sometimes accused by corporate headquarters of "going native." Marie is in the ________ stage of culture shock.

A)initial euphoria
B)irritation and hostility
C)adjustment
D)accommodation
D)re-entry

Question 22

An individual in the ________ stage of culture shock may return home to face a possibly changed home environment.

A)initial euphoria
B)irritation and hostility
C)adjustment
D)accommodation
D)re-entry

Question 23

Siemens has embraced diversity as a fundamental perspective for its business objectives.It has created and implemented a program called ________,which aims to help the company proactively recruit and retain highly qualified women.

A)GLOW
B)POWER
C)LEAD
D)GUIDE
E)RULE

Question 24

If the company is still in the export stage,the orientation program of expatriates will place emphasis on ________.

A)operations management
B)interpersonal skills
C)information technologies
D)motivation concepts
E)strategy

Question 25

________ costs and related expenses are typically the largest expenditure in the expatriate manager's budget.

A)Transportation
B)Housing
C)Food
D)Recreational
E)Medical

Question 26

The honeymoon phase of an overseas assignment typically occurs at what point?

A)Pre-departure
B)Arrival abroad
C)During adaptation
D)Pre-return home
E)Return home

Question 27

The first step in planning for repatriation involves:

A)Preparation of the individual for an overseas assignment
B)Keeping the manager abreast of developments at headquarters,especially in terms of career paths
C)An assessment of foreign assignments in terms of environmental constraints and corporate objectives
D)An intensive organizational reorientation during re-entry
E)Foreign language lessons for the expatriate

Question 28

A selection procedure that usually involves interviewing both the candidate for an overseas assignment and his or her family members to determine how well they are likely to adapt to another culture is called ________.

A)team building
B)codetermination
C)self-management
D)adaptability screening
E)orientation program

Question 29

Relocation allowances,mobility allowances,and automobile protection are forms of ________.

A)education allowances
B)foreign service premiums
C)tax equalization
D)base salaries
E)non-salary-related allowances

Question 30

Age,education,and sex are ________ traits typically mentioned in the choosing of managers for overseas assignments.

A)competence
B)adaptability
C)personal
D)psychological
E)emotional

Question 31

________ is the term used for the pronounced reactions to the psychological disorientation that is experienced in varying degrees when spending an extended period of time in a new environment.

A)Culture upset
B)Culture alarm
C)Culture shock
D)Culture surprise
E)Culture distress

Question 32

Reimbursement by a company for dependent educational expenses incurred while a parent is assigned overseas is called a(n)________.

A)education allowance
B)foreign service premium
C)tax equalization
D)base salary
E)hardship allowance

Question 33

An individual in the ________ stage of culture shock typically experiences cultural differences,such as the concept of time,through increased participation.

A)initial euphoria
B)irritation and hostility
C)adjustment
D)accommodation
D)re-entry

Question 34

The degree to which workers around the world can participate in corporate decision making varies considerably and is developed on three levels.The ________ level involves the right of a worker to be consulted in advance concerning transfers.

A)management
B)board
C)shop-floor
D)representative
E)labor

Question 35

The compensation of the manager overseas can be divided into two general categories:

A)Foreign salary and domestic salary
B)Hardship salary and housing salary
C)Direct salary and indirect salary
D)Pay-by-the-hour and salary
E)Base salary and salary-related and non-salary related

Question 36

Of the following,which is NOT one of the approaches of companies with low expatriate failure rates?

A)Clearly stated criteria
B)Rigorous procedures to determine the suitability of an individual across the criteria
C)Appropriate orientation
D)Constant evaluation of the effectiveness of the procedures
E)Implementation of procedures that are mainly concerned with profitability

Question 37

An individual in the ________ stage of culture shock typically enjoys the novelty of a new culture,largely from the perspective of a spectator.

A)initial euphoria
B)irritation and hostility
C)adjustment
D)accommodation
D)re-entry

Question 38

A manager's ________ depends on qualifications,responsibilities,and duties,just as it would for a domestic position.

A)base salary
B)cost-of-living allowance
C)foreign service premium
D)hardship allowance
E)housing allowance

Question 39

The culture shock cycle for an overseas assignment may last about ________ months.

A)4
B)6
C)8
D)14
E)18

Question 40

Justin is manager from the United States and is currently working as an expatriate in Japan.Within the first couple of weeks working in Japan,Justin noticed that his employees expected more authoritarian leadership,which is much different than the democratic leadership his employees in the United States preferred.Justin is in the process of gaining ________.

A)factual cultural knowledge
B)interpretive cultural knowledge
C)area expertise
D)self-management
E)codetermination

Question 41

Adaptability does not depend solely on the manager.Firms look carefully at the family situation because a foreign assignment often puts more strain on other family members than the manager.

Question 42

________ has the highest amount of worker participation in any country.

A)Sweden
B)Germany
C)France
D)Norway
E)Israel

Question 43

Colgate is a good example of how to implement a successful HR internalization strategy.

Question 44

Yuki is a mother of three young children.Most days she tries to have the children out the door and at school by 7am so that she can be at work by 7:30am.She then gets to leave work at 3:30pm.However,due to doctor's appointments and helping her children with last-minute homework assignments,Yuki sometimes does not get to work until 9am and leaves at 5pm.She is permitted to work within a broad range of available hours as long as she gets her work done every day.Yuki is using ________.

A)job sharing
B)telecommuting
C)team building
D)flextime
E)team building

Question 45

The importance of the quality of the workforce in international business cannot be overemphasized,regardless of the stage of internalization of the firm.

Question 46

Area expertise and language are examples of personal characteristics.

Question 47

Spanish is the lingua franca of most corporations.

Question 48

Abroad,the need to work together often makes strong marriages weaker and causes the downfall of strong ones.

Question 49

The recruitment approach for expatriates is the same over the internationalization process of the firm.

Question 50

Female expatriates tend to live abroad longer than their male counterparts.

Question 51

In car plants,work is organized so that groups are responsible for a particular,identifiable portion of the car,such as interiors.Each group has its own areas in which to pace itself and to organize the work.The group must take responsibility for the work,including inspections,whether it is performed individually or in groups.This is an example of ________.

A)quality circles
B)team building
C)self-management
D)codetermination
E)works councils

Question 52

In global corporations,there is no such thing as a universal global manager.

Question 53

Because of corporate law and legal responsibilities,demographics no longer play a role in the selection process of individuals for overseas assignments.

Question 54

Latin Americans are particularly good at business literacy while those in the United States have developed the ability to cope with complex social relations.

Question 55

Programs that alter jobs to increase both the quality of the work experience and productivity are known as ________.

A)work redesign programs
B)quality of work life programs
C)works councils
D)quality circles
E)self-management programs

Question 56

The foreign service premium is an allowance paid during assignment overseas to enable the employee to maintain the same standard of living as at home.

Question 57

Internal aspects of an employee orientation program include issues such as compensation and reporting.

Question 58

Of the following,which is NOT a major concern that has been voiced by labor unions?

A)The power of the firm to move production from one country to another if attractive terms are not reached in a particular market
B)The availability of data,especially financial information,to support unions' bargaining decisions
C)Inadequate number of jobs for employees in the service sector
D)Insufficient attention to local issues and problems while focusing on global optimization
E)Difficulty in being heard by those who eventually make the decisions

Question 59

The firm starting international operations will usually promote an individual from within the company to be an export manager rather than look outside the firm.

Question 60

One 2008 survey identifies Honolulu,San Francisco,and Chicago among the safest cities in the United States.

Question 61

One of the major determinants of the manager's lifestyle abroad is taxes.

Question 62

Compensation of the work force is a controversial issue.

Question 63

________ refers to an allowance paid during assignment overseas to enable the employee to maintain the same standard of living at home.

Question 64

Some expatriates in Mexico City get $300 to $500 per family member each month to cover a getaway from the pollution of the city.

Question 65

A(n)________ refers to reimbursement by a company for dependent educational expenses incurred while a parent is assigned overseas.

Question 66

A(n)________ is one living in a foreign land.

Question 67

Reimbursement by the company when an employee in an overseas assignment pays taxes at a higher rate than if he or she were at home is called ________.

Question 68

The language habitually used among people of diverse speech to facilitate communication is known as ________.

Question 69

________ refers to reactions to the psychological disorientation that most people feel when they move for an extended period of time in to a markedly different culture.

Question 70

A program that familiarizes new workers with their roles is known as a(n)________.

Question 71

When it comes to method of payment,the most common method is to pay part of the salary in the local currency and part in the currency of the manager's home country.

Question 72

Salary not including special payments such as allowances paid during overseas assignments is referred to as ________.

Question 73

An acquired ability to understand and appreciate the nuances of foreign cultural traits and patterns is referred to as ________.

Question 74

________ is knowledge of the basic systems in a particular region or market.

Question 75

A selection procedure that usually involves interviewing both the candidate for an overseas assignment and his or her family members to determine how well they are likely to adapt to another culture is called ________.

Question 76

________ are paid during an assignment to an overseas area that requires major adaptation.

Question 77

A premium paid during assignment overseas to provide living quarters is referred to as a(n)________.

Question 78

The relations between companies and unions are always uncooperative.

Question 79

Knowledge obtainable from specific country studies published by governments,private companies,and universities and also available in the form of background information from facilitating agencies such as banks,advertising agencies,and transportation companies is referred to as ________.

Question 80

A financial incentive to accept an assignment overseas,usually paid as a percentage of the base salary,is called a(n)________.