Deck 4: Installing Software

Question 1

A(n) ____________________ is a small section of program code that replaces part of the software you currently have installed.

Answer 1

software patch
patch

Question 2

It is not necessary to make a backup of your hard disk before you attempt to install new software.

Answer 2

False

Question 3

The software installation process for local applications copies files from the download or distribution CD to your PC's hard disk, typically to the Program Files folder.

Answer 3

True

Question 4

It is not necessary to keep a record of software activation codes because your computer remembers these codes forever.

Question 5

Portable software is so simple to install that it is sometimes referred to as install-free software.

Question 6

When installing from a CD, insert the disc and wait up to an hour for the setup module to begin.

Question 7

Many utility programs and device drivers are available as freeware.

Question 8

Installing new software involves some degree of risk, since viruses and other harmful software can be included on distribution disks and downloaded files.

Question 9

The process to ____________________ software removes specific program files from the hard disk.

Question 10

With portable software, no entries need to be made in the Windows registry.

Question 11

____________________ is a means of protecting software from illegal copying by requiring users to enter a product key or activation code before the software can be used.

Question 12

____________________ software is not protected by copyright because the copyright has expired, or the author has placed the program in the public domain, making it available without restriction.

Question 13

____________________ software (sometimes referred to as portable apps) is designed to run from removable storage, such as a CD or USB flash drive.

Question 14

A(n) ____________________ is software that is accessed with a Web browser.

Question 15

Software that's installed on your computer's hard disk is referred to as a(n) ____________________ application.

Question 16

Downloaded programs are often zipped to reduce download times, and they have to be ____________________ before the installation can proceed.

Question 17

____________________ is copyrighted software that is available for free.

Question 18

Shareware software may be freely copied, distributed, and even resold.

Question 19

A(n) ____________________ is a form of legal protection that grants the author of an original "work" an exclusive right to copy, distribute, sell, and modify that work, except under special circumstances.

Question 20

The beauty of portable apps is that you can carry your software and your data on removable storage, such as a hard drive, and plug it into any computer.

Question 21

The installation process adds the software's name to the ____ menu.

A)New Programs
B)All Programs
C)System
D)Desktop

Question 22

When ____ software, an on-screen message usually instructs you to enter a serial number or validation code supplied on the distribution medium, packaging material, or download site.

A)installing
B)uninstalling
C)archiving
D)activating

Question 23

Installed programs should be accessible by clicking the Start button and accessing the All Programs menu.If not, this could be an example of ____.

A)"defective distribution media"
B)"installed program fails to work"
C)"installed program does not appear on computer"
D)"access to online application denied"

Question 24

If an installed program fails to open, the chapter suggests that you ____.

A)uninstall it and then reinstall it
B)uninstall it and get a new version of the program
C)look for the file called setup.exe and double-click it
D)reenter your user name and password or validation code

Question 25

The Windows Registry keeps track of ____.

A)software that's added or removed
B)settings that customize your work environment
C)hardware that's connected or disconnected
D)all of the above

Question 26

A ____ is software that is accessed with a Web browser.

A)browser application
B)browser service
C)Web application
D)Web service

Question 27

You insert the distribution CD and your computer's CD drive spins the disk, but can't seem to load it.This could be an example of ____.

A)"defective distribution media"
B)"installed program fails to work"
C)"installed program does not appear on computer"
D)"access to online application denied"

Question 28

If an online application is not available, the chapter suggests all of the following, except ____.

A)check to see if you are using a compatible browser
B)make sure your Internet connection is working
C)set up a shortcut to the program on your desktop
D)make sure your computer's security software is not blocking the application

Question 29

With portable software, ____.

A)programs do not exist on the hard disk
B)no configuration data is stored on the hard disk
C)no entries need to be made in the Windows Registry
D)all of the above

Question 30

The process of deploying software over the Internet is termed ____.

A)Software as a Service
B)Internet as a Service
C)Source Code as a Service
D)Applications as a Service

Question 31

Software downloads are usually distributed as ____ files to reduce their size and download time.

A)defragmented
B)compressed
C)minimized
D)reduced

Question 32

Unless you specify otherwise, Windows 7 places downloaded files in your ____ folder.

A)Start
B)My Documents
C)Downloads
D)Programs

Question 33

Software patches and service packs ____.

A)are usually free
B)are typically distributed over the Internet
C)can automatically install themselves
D)all of the above

Question 34

Before you decide to upgrade your current software, make sure that you understand its ____.

A)features
B)purpose
C)installation procedures
D)all of the above

Question 35

Before you can install and use software from the Internet, you have to ____ it, a process that transfers files from a remote computer to your PC.

A)archive
B)rip
C)download
D)upload

Question 36

The beauty of portable apps is that you can carry your software and your data on removable storage, such as a ____, and plug it into any computer.

A)USB hard drive
B)USB flash drive
C)USB gateway
D)USB port

Question 37

The ____ update option periodically checks the software publisher's Web site for updates, downloads updates automatically, and installs them without user intervention.

A)automatic
B)distributed
C)manual
D)perpetual

Question 38

Software is usually distributed on ____ or as Web downloads.

A)CDs
B)DVDs
C)Blu-Ray discs
D)USB flash drives

Question 39

Zipped files have the file extension ____.

A)zip
B )zap
C)zpd
D )zpe

Question 40

Companies supplying software that runs from the Internet are referred to as ____ service providers.

A)Internet
B)application
C)client
D)server

Question 41

The figure above shows Google docs ____.

A)running in a browser
B)installed on a local hard drive
C)running in Windows Explorer
D)none of the above

Question 42

Commonly, demoware use is free for a limited period of time.At the end of the trial period, the software ____ if you don't pay for it.

A)stops working
B)causes damage to your computer
C)automatically uninstalls
D)changes into freeware

Question 43

With ____, payment is on the honor system, so authors collect only a fraction of the money they deserve for their programming efforts.

A)shareware
B)freeware
C)demoware
D)public domain software

Question 44

____ (or "trialware") is a version of commercial software that is free, but limited in some way.

A)Public domain software
B)Demoware
C)Freeware
D)Shareware

Question 45

Special multi-user licenses and ____ licenses permit multiple users, but are more costly than single-user licenses.

A)freeware
B)open source
C)network
D)public

Question 46

To access the Windows uninstall utility, select ____ from the Start menu, and then select Uninstall a Program.

A)Control Panel
B)All Programs
C)My Computer
D)Help and Support

Question 47

Linux is an example of ____ software, as are OpenOffice.org productivity apps, Thunderbird e-mail, and the Firefox browser.

A)freeware
B)shareware
C)open source
D)demoware

Question 48

Typically, the license for freeware permits you to use the software, copy it, and give it away, but does not permit you to ____.

A)alter it
B)sell it
C)both a.and b.
D)neither a.nor b.

Question 49

In most countries, computer software, like a book or movie, is protected by ____.

A)the police
B)copyright
C)trademark
D)antivirus laws

Question 50

To access the uninstall utility in the figure above, you would select ____ from the Start Menu, and then select Uninstall a Program.

A)My Computer
B)Control Panel
C)My Documents
D)All Programs

Question 51

In addition to using the uninstall utility shown in the figure above, what is another recommended way to uninstall a program?

A)Use the software's own uninstall module
B)Click Tasks and follow the Set up Wizard
C)Click "View installed updates" and then delete each update
D)None of the above

Question 52

Referring to the figure above, why does the chapter suggest you use the uninstall utility rather than simply deleting the folder with the program's name?

A)Software files can be housed in various folders
B)Software files can be shared by more than one program
C)Deleting the folder would not update the Registry
D)all of the above

Question 53

Commercial software is typically sold in computer stores or ____.

A)at Web sites
B)at kiosks
C)at student fairs
D)in department stores

Question 54

The process to uninstall software does all of the following except ____.

A)removes specific program files from the hard disk
B)removes the program name from the All Programs menu
C)updates the Windows Registry
D)saves a backup copy on your hard drive for future use

Question 55

____ licenses allow you to "try it before you buy it."

A)Demoware
B)Shareware
C)both a.and b.
D)neither a.nor b.

Question 56

For personal computer software, you will find the license ____.

A)on the outside of the package
B)on a separate card inside the package
C)in one of the program files
D)any of the above

Question 57

A single-user license for commercial software permits the software to be used ____.

A)by one person
B)on one computer
C)by one family
D)by one person at a time

Question 58

Upgrades are often designated by a ____ number (also referred to as a revision number), such as version 1.1 or version 2.0.

A)UPC
B)release
C)version
D)serial

Question 59

The ____ shown in the figure above provide a similar interface to local application software.

A)menu bar
B)
Tool bar
Both a.
And b.
Neither a.
Nor b.

Question 60

The primary restriction on public domain software is that you are not allowed to ____.

A)copy it
B)distribute it
C)apply for a copyright on it
D)resell it

Question 61

Some software includes a registry module that guides you through the installation process. _________________________

Question 62

The Registry keeps track of all hardware and software in a computer system._________________________

Question 63

Public domain software makes uncompiled program instructions-the source code-available to programmers who want to modify and improve the software._________________________

Question 64

A software patch is a small section of program code that replaces part of the software you currently have installed._________________________

Question 65

Please answer the following three questions regarding software patches and service packs.What purpose do they serve? What is the difference between the two? What do they typically cost?

Question 66

Case 4-1
Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
The last call of the day is a Financial Manager that has said that the installation of his new software stops before it is finished.Sophia's first step is to ____.

A)Research any error messages
B)Uninstall and reinstall the software
C)Scan the setup.exe file for errors
D)Double-check the user's username and password

Question 67

A software dictate, or "end user license agreement (EULA)," is a legal contract that defines the ways in which you may use a computer program._________________________

Question 68

Software encryption is a means of protecting software from illegal copying by requiring users to enter a product key or activation code before the software can be used. _________________________

Question 69

The process of deploying fee-based software over the Internet is termed "Source Code as a Service." _________________________

Question 70

Companies supplying software that runs from the Internet are referred to as Internet service providers._________________________

Question 71

The term fix-it pack, which usually applies to operating system updates, is a set of patches that correct problems and address security vulnerabilities._________________________

Question 72

Case 4-1
Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
A user reported that their word processor stopped working after they installed a new Graphics program.Sophia's first step is to ____.

A)check the publisher's Web site for updates or setting information
B)uninstall the Graphics software
C)uninstall the Word Processor software
D)scan the setup.exe file

Question 73

Case 4-1
Sophia works at her company's Help Desk. She gets several calls a day related to software applications. Please answer the questions below.
An Operations Manager reports that he is being denied access to the online inventory management application that he uses every day.Sophia's first step is to ____.

A)check the Internet connection
B)install patches from the provider's site
C)double-check that the username and password being used is valid
D)set-up a desktop shortcut for easy access

Question 74

Web apps are becoming increasingly popular.Please define Web app and give an example of a Web app program.Also, describe the difference between an ASP and an SaaS, including writing out what these acronyms stand for.

Question 75

Examples of portable applications designed to run from USB flash drives include FileZilla and Thunderbird._________________________