Deck 13: Management, motivation, and Leadership: Bringing Business to Life

Question 1

Job enrichment is the creation of jobs with more meaningful content,reflecting the belief that workers can be motivated by challenging,creative work.

Answer 1

True

Question 2

Management is achieving the goals of an organization through planning,organizing,leading,and controlling organizational resources including people,money,and time.

Answer 2

True

Question 3

Conceptual skills refer to a manager's ability to work effectively with and through other people.

Answer 3

False

Question 4

Middle managers act as the bridge between departments and coordinate people and projects.

Question 5

Douglas McGregor developed equity theory to explain the relationship between performance and reward.

Question 6

Planning determines the structure for individual jobs and the overall organization.

Question 7

Theory X managers assume that workers dislike their jobs and prefer to be directed rather than use their own initiative.

Question 8

Theory Y managers tend to believe that workers usually lack the intelligence and motivation to perform complex jobs.

Question 9

Lakisha Caldwell began her work at Timeline Vintage Clocks as a shift leader.Over the years,she has moved up the management ranks and has just been promoted to a position in top management.In her new position,Lakisha is likely to find that she must rely more heavily on technical skills and less on conceptual skills.

Question 10

Managers with strong technical skills have expertise in a specific functional area or department.

Question 11

The four basic functions of management are planning,organizing,leading,and controlling.

Question 12

Top management sets the overall direction of the firm,articulating a vision,establishing priorities,and allocating time,money,and other resources.

Question 13

Top managers provide vision and direction for their organizations but do not decide on how to use resources to achieve business goals.

Question 14

The most basic needs required for survival,such as food and shelter,are called physiological needs in Maslow's hierarchy.

Question 15

While not needed by other types of managers,technical skills are absolutely critical for managers working in high-tech industries.

Question 16

First-line managers are mainly involved in strategic planning and thus rely heavily on conceptual skills.

Question 17

Human skills demonstrate the ability to work effectively with and through other people.

Question 18

The primary function of middle managers is to train,evaluate,and motivate nonmanagement employees.

Question 19

First-line managers often need a high degree of technical skills in order to hire,train,and evaluate workers.

Question 20

In Maslow's hierarchy of human needs,the desire to realize one's fullest potential is categorized as an esteem need.

Question 21

In recent weeks,Eliot has been working especially hard because he thinks he is in line for special recognition as employee of the year-an award that might eventually lead to other types of recognition and perhaps even a promotion.Eliot appears to be motivated largely by the desire to satisfy what Maslow would classify as esteem needs.

Question 22

Gen Yers tend to be patient,embrace stability,and remain focused on the achievement of long-run objectives.

Question 23

Managers can often motivate workers who are seeking to fulfill self-actualization needs by assigning them challenging work that uses their skills to the fullest extent possible.

Question 24

According to Maslow's hierarchy of needs,one must satisfy a lower need before progressing to the next level.

Question 25

Job enrichment relies mainly on monetary rewards to motivate workers.

Question 26

Operational planning is specific,short-term planning that applies tactical plans to daily,weekly,and monthly operations.

Question 27

Acknowledgement,promotions,and perks are examples of rewards that would fulfill the self-actualization needs in Maslow's hierarchy.

Question 28

Canadian workers with secure jobs and good paycheques are likely to be motivated primarily by the desire to satisfy their physiological needs.

Question 29

Juan Ramirez believes that the workers he manages are intelligent,creative,and hardworking.He is convinced that they get satisfaction from their work and that all he needs to do is give them support and encouragement.Juan's attitudes are more consistent with Theory Y views of workers than with Theory X views.

Question 30

Strategic planning is high-level,long-term planning that establishes a vision for the company,defines long-term objectives and priorities,determines broad action steps,and allocates resources.

Question 31

Skill variety is one factor that contributes to job enrichment.

Question 32

Theory X and Theory Y assumptions are based on Maslow's hierarchy of needs.

Question 33

Tactical planning identifies specific tasks that need to be accomplished in the next few days or weeks in order to carry out operational plans in functional areas.

Question 34

John perceives that he works much harder than his two co-workers,Sam and Arnie,yet they are both more highly paid and receive more perks.Equity theory suggests that John's most likely response would be to work even harder in an attempt to achieve the status of Sam and Arnie.

Question 35

Luella Smiley works for TechNotions Inc.Her company has offered her the chance to participate in some specialized training that will give her new skills.TechNotion's emphasis on training is likely to increase Luella's motivation.

Question 36

Victor Vroom was the first proponent of equity theory.

Question 37

Expectancy theory suggests that employees will be motivated if they believe their effort will lead to performance and that performance will result in a meaningful reward.

Question 38

Equity theory proposes that individual rewards are based on employee motivation and not based on individual efforts or performance.

Question 39

Expectancy theory deals with the relationship among individual effort,individual performance,and individual reward.

Question 40

One element of job enrichment is to assign tasks to workers that are long-lasting and have no definite beginning or end.

Question 41

Yvon Chouinard,Patagonia founder,believes in making the best products to inspire and implement solutions to the environmental crisis.He hires employees who appreciate the outdoors and share his vision.This is an example of building a business with employees who are motivated to support the company's mission.

Question 42

In a line-and-staff organization,the staff managers supervise the functions that contribute directly to the firm's profitability while the line managers provide support and advice.

Question 43

"What emergency preparedness process should we consider in the event of a catastrophic emergency?" is an example of a question answered by a contingency plan.

Question 44

The strategies of most successful firms focus on developing one core advantage rather than trying to develop competitive advantages on multiple fronts.

Question 45

SWOT analysis evaluates a company's competitive position in the marketplace.

Question 46

Companies that are faced with turbulent environmental challenges are likely to find that a decentralized approach to their organization allows employees to respond more quickly to these challenges.

Question 47

Departmentalization based on areas of expertise tends to work best for very large firms with many divisions and complex operations.

Question 48

When developing contingency plans,firms typically focus on the events that are most likely to occur rather than on the events that could cause the most harm.

Question 49

Defining the organization's mission and evaluating results are steps involved with setting a strategic agenda.

Question 50

An organization chart is a visual representation of the company's formal structure.

Question 51

Planning for unexpected events is called tactical planning.

Question 52

Line organizations have a clear,simple chain of command from top to bottom.

Question 53

An organization's mission statement is usually a complex document that provides a detailed description of the principles that guide the organization and the way those principles should be applied to its major business initiatives.

Question 54

Matrix organizations have a flexible structure that brings together specialists from different areas of the company to work on individual projects on a temporary basis.

Question 55

Organizations that want to improve the morale of employees tend to use a centralized organization.

Question 56

Strategic goals are concrete benchmarks that managers use to measure performance in each key area of the organization.

Question 57

Development of a firm's mission is part of the operational planning process.

Question 58

Span of control refers to the number of people that a manager supervises.

Question 59

Staff managers set the overall direction of the firm by articulating a vision,establishing priorities,and allocating time,money,and other resources.

Question 60

Many manufacturing firms departmentalize their organization based on process.

Question 61

A manager's leadership style is defined by the way he or she utilizes power.

Question 62

While they still make final decisions,democratic leaders typically solicit and incorporate input from their followers.

Question 63

Free-rein leadership often works well when dealing with experienced,highly professional individuals who take a great deal of pride in their work.

Question 64

The main purpose of the controlling function of management is to monitor and control the flow of sensitive information to the firm's stakeholders.

Question 65

Effective managers usually determine a particular style of leadership that works best for them and then consistently use that style.

Question 66

As a manager in his company's production department,Derrick Marshall wants to get his employees involved and help them feel like they contribute more than just physical effort to the success of their department.But he also needs to maintain a consistent approach to make sure that everyone is on the same page when it comes to coordinating efforts.Derrick is likely to find that a democratic approach is the most effective form of leadership.

Question 67

Autocratic leadership often works well when consumers desire consistency in the delivery of the product.

Question 68

Adolf Hitler's short-term success was due to the fact that he was a powerful and effective leader.

Question 69

Autocratic leaders reserve the right to make the final decision,but they usually consult with their followers and frequently follow their advice.

Question 70

One advantage of a line organization is that it ensures that decision-makers have access to specialized assistance and advice whenever they need it.

Question 71

Establishing clear standards,measuring actual performance against standards,and taking corrective actions are the key elements of the planning function of management.

Question 72

The control process monitors performance and initiates corrective actions.

Question 73

An earthquake has just severely damaged one of Lottadoe Manufacturing's key production facilities.Some quick decisions must be made to deal with the crisis,and close coordination of efforts is extremely important.The manager of the plant would find a free-rein style of leadership to be particularly effective in such a situation.

Question 74

Marquita is a manager in Bigbux Inc.'s accounting department.Her primary responsibility is to develop,interpret,and communicate accounting information needed by her company's marketing and production managers to make better decisions.Marquita is a staff manager.

Question 75

A firm that often works on special projects requiring the cooperation of people from several different functional areas would be likely to prefer a line organization for these projects.

Question 76

Autocratic leadership focuses on employee development and seeks to empower employees.

Question 77

A key step in effective controlling is establishing clear performance standards.

Question 78

The matrix structure encourages teamwork,flexibility,and innovative solutions.

Question 79

Free-rein leaders set objectives for their employees,but they give them the freedom to choose how they want to accomplish goals.

Question 80

The style of leadership that works the best depends on the situation and on the characteristics of the followers.