Deck 4: The Process of Generalist Practice

Question 1

At the engagement stage of the planned-change process, conveying _____ involves enhancing workers' positive feelings toward another person by promoting a sense of comfort and well-being in that person.

A)empathy
B)genuineness
C)warmth

Answer 1

C

Question 2

_____ refers to making a generalized, imprecise statement about occurrences or conditions thus giving false impressions that can lead to inaccuracies or potentially bogus assumptions.

A)Appealing to authority
B)Being vague
C)Circular reasoning
D)Begging the question

Answer 2

B

Question 3

In the context of the planned-change process, _____ refers to the process of determining the extent to which a given intervention was effective in achieving its goals.

A)planning
B)assessment
C)evaluation
D)implementation

Answer 3

C

Question 4

A _____ is a practitioner who, on the behalf of a specific client, coordinates needed services provided by any number of agencies, organizations, or facilities.

A)mediator
B)spokesperson
C)counselor
D)case manager

Question 5

A(n) _____ is a practitioner who identifies and convenes community members and resources to identify unmet community needs and effect changes for the better in their community.

A)facilitator
B)educator
C)mediator
D)mobilizer

Question 6

The _____ stage of the planned-change process is the initial period when practitioners orient themselves to the problem at hand and begin to establish communication and a relationship with others also addressing the problem.

A)planning
B)assessment
C)evaluation
D)engagement

Question 7

The process of critical thinking employs:

A)the Delphi technique.
B)contingency planning.
C)the Triple-A approach.
D)classical conditioning.

Question 8

In the context of the various roles of generalist practitioners, a _____ provides guidance to clients and assists them in a planned change or problem-solving process.

A)broker
B)counselor
C)mediator
D)case manager

Question 9

All of the following are aspects of professionalism except:

A)focusing completely on personal and professional growth rather than on clients.
B)recognizing the importance of lifelong learning to ensure relevance and effectiveness.
C)using reflection and self-regulation to manage personal values.
D)demonstrating professional demeanor in behavior, appearance, and electronic communication.

Question 10

_____ means that workers continue to be themselves while working to accomplish goals in their professional role.

A)Empathy
B)Genuineness
C)Warmth

Question 11

_____ involves how lines of authority and communication operate within an agency, how the administration runs that agency, and what the agency environment is like.

A)Client empowerment
B)Organizational structure
C)Micromanagement
D)Horizontal integration

Question 12

During which of the following is true of the important aspects of the planning stage in the planned-change process?

A)A social worker should not dictate to the client, but work with the client, to create the treatment plan.
B)A social worker should avoid prioritizing the problems a client has to deliver effective interventions. 
C)A social worker should use a single treatment plan and avoid identifying or designing alternative interventions.
D)A social worker should refrain from helping a client identify the pros and cons for any intervention.

Question 13

Fallacies that can trick people into false beliefs include all of the following except:

A)being vague.
B)relying on case examples.
C)being biased or unobjective.
D)relying on evidence-based practice.

Question 14

_____ refers to discrimination based on preconceived notions about older people, regardless of their individual qualities and capabilities.

A)Elder neglect
B)Sexism
C)Elder abuse
D)Ageism

Question 15

One of the dimensions involved at the engagement stage of the planned-change process is _____ that involves not only being in tune with how clients feel but also conveying to them in a sincere and open manner that workers understand how they feel.

A)empathy
B)genuineness
C)warmth

Question 16

The _____ stage of the planned-change process involves the investigation and determination of variables affecting an identified problem or issue as viewed from micro, mezzo, or macro perspectives.

A)planning
B)assessment
C)evaluation
D)implementation

Question 17

The role of a(n) _____ is to resolve arguments or disagreements among individual, family, group, organizational, or community systems in conflict.

A)facilitator
B)advocate
C)mediator
D)educator

Question 18

A practitioner who speaks out on behalf of clients to promote fair and equitable treatment or gain needed resources is known as a(n) _____.

A)educator
B)facilitator
C)advocate
D)mediator

Question 19

The term _____ is defined as the application of an eclectic knowledge base, professional values, and a wide range of skills to target individual, family, group, organizational, or community systems for change.

A)generalist practice
B)cognitive research
C)social reengineering
D)strategic management

Question 20

A practitioner who guides a group experience is known as a(n) _____.

A)facilitator
B)educator
C)advocate
D)manager

Question 21

An example of a(n) _____ termination is when a client leaves an institution for some reason or loses eligibility to receive social services.

A)forced
B)unplanned
C)natural
D)planned

Question 22

Verbal communication includes body positions, facial expressions, vocal tone and expression, and vocal noises other than words.

Question 23

Supervision is the act of seeking help from someone with expertise in a subject to devise a plan or solve a problem.

Question 24

Identify a true statement pertaining to the cultural differences in nonverbal communication.

A)African Americans maintain eye contact more when listening and slightly less when talking.
B)Koreans consider it inappropriate to smile casually when interacting with strangers.
C)Many Latin people often prefer a distance of more than an arm's length when talking.

Question 25

Abraham is a social worker at Cordia County Social Services. He notices that some of his clients find it difficult to get to their physical therapy clinic due to transportation issues. Abraham petitions before the local county board, on behalf of the agency, to purchase a van for the county residents with physical disabilities. This scenario is an example of a _____ intervention.

A)macro-level
B)mezzo-level
C)micro-level

Question 26

Problem solving is the term preferred over the planned-change process for intervention.

Question 27

A counselor is a generalist practitioner who coordinates people by bringing them together and organizing their performance.

Question 28

Social workers' overall demeanor-including their ability to convey warmth, empathy, and genuineness, concepts related to nonverbal behavior-can enhance the engagement process.

Question 29

A negotiator is a generalist practitioner who provides guidance to clients and assists them in a planned-change or problem-solving process.

Question 30

Believing that something is right if it's written down is a fallacy trap.

Question 31

The term delayed response refers to the careful scrutiny of what is stated as true or what appears to be true and the resulting expression of an opinion or conclusion based on that scrutiny.

Question 32

A traditional social work assessment model for an individual seeking mental health services involves all of the following dimensions except:

A)problem history.
B)personal history.
C)summary of resources.
D)treatment recommendations.

Question 33

Diversity is one of the curriculum content areas in the generalist social work approach.

Question 34

Generalist practice requires the assumption of a wide range of professional roles.

Question 35

A generalist practitioner who gives information and teaches skills to others is known as a mobilizer.

Question 36

Juanita is a social worker who receives a new case referral, Jacinta, a 10-year-old girl who has severe behavioral problems. Jacinta often disobeys her parents and throws tantrums at home. She requires behavioral assessments to determine a treatment plan. This scenario is an example of a mezzo-level intervention.

Question 37

An advocate is a generalist practitioner who links client systems to needed resources.

Question 38

Generalist practice concerns following the principles of evidence-based practice.

Question 39

​In the context of cultural differences in nonverbal and verbal communication, all of the following are true except that:

A)First Nations clients may manifest a more indirect communication style than North Americans.
B)Japanese people may nod their heads simply to indicate they are paying close attention, which has nothing to do with agreement.
C)in Chinese culture, when two people talk to one another, they use much less eye contact, especially when it is with the opposite sex.
D)people from the Middle East consider it disrespectful when leaning forward and making direct eye contact.

Question 40

Engagement is a process occurring between a practitioner and a client, in which information is gathered, analyzed, and synthesized to provide a concise picture of the client and his or her needs and strengths.

Question 41

In American middle-class culture, direct eye contact is usually considered a sign of interest and presence, and a lack thereof is interpreted as being evasive.

Question 42

Describe generalist practice.

Question 43

Explain evidence-based practice. Why is it so important in social work?

Question 44

The English prefer less than an arm's distance during a conversation compared to North Americans.

Question 45

Anglos typically nod their heads to indicate that they concur with what the speaker is saying.

Question 46

Define critical thinking. Describe the Triple-A approach to critical thinking.

Question 47

Among some Native American and Latino groups, eye contact by the young is a sign of disrespect.

Question 48

Explain the steps involved in the planned-change process.

Question 49

Sexism refers to any preconceived notions about a person based solely on gender.

Question 50

Cite the three dimensions of professionalism.

Question 51

The assessment stage of the planned-change process involves the actual doing of the plan.

Question 52

Assume that you are a generalist practitioner working at Community Counseling Center. A couple comes to you for help in their marital relationship. List the possible aspects of intervention that can be provided at the micro, mezzo, and macro levels during assessment.

Question 53

In the context of the planned-change process, termination refers to the end of the professional social worker-client relationship.

Question 54

What critical thinking questions need to be asked to prove the accuracy of this statement "Working with the neighborhood group improved community conditions"?

Question 55

A micro client system involves larger numbers of clients, families, or groups of clients with similar characteristics or qualifications for receiving resources or services.

Question 56

An example of a planned termination would be if a client is no longer motivated to return to an agency.

Question 57

Compare and contrast the terms "planned change" and "problem solving."

Question 58

List any six curriculum content areas of social work.

Question 59

A traditional social work assessment model stresses a summary of resources, options, possibilities, exceptions, and solutions.

Question 60

Define warmth, empathy, and genuineness.

Question 61

Define sustainability. How can social workers incorporate this concept at the micro and macro levels?

Question 62

Define a macro client system. Provide an example of an intervention involving communities and organizations on the behalf of macro client systems.

Question 63

Distinguish between the traditional social work assessment model and the strengths-based assessment model.

Question 64

Explain how space and distance during conversations vary in different cultures. Provide specific examples.

Question 65

Explain specific differences in using eye contact during conversations in various cultures.