Deck 4: Communication: The Key to Resonant Relationships

Question 1

Most person-to-person communication between humans is conveyed by nonverbal means.

Answer 1

True

Question 2

Men use communication to define their status,while women use communication to assert their independence.

Answer 2

False

Question 3

Using humor is an effective strategy for managing multicultural work teams.

Answer 3

False

Question 4

Filtering is deliberate miscommunication.

Question 5

Feedback in the communication process ensures that the message has been fully received and understood.

Question 6

All words originally developed from the sound made by an object.

Question 7

The words of a manager with power carry more weight than the words of a low-level manager.

Question 8

The two main purposes of communication in the workplace are to share information and influence others.

Question 9

People can speak at a rate that is much faster than others can understand.

Question 10

In a sense,humans use communication to shape each other's minds.

Question 11

Language and humans' ability to think and reason most likely evolved together.

Question 12

Efficient communication uses the least amount of resources - time,money,and space.

Question 13

E-mail is a rich communication channel because it includes nonverbal signals and feedback loops.

Question 14

People often feel that they lose face when they are asked to do something that they think is beneath their status.

Question 15

British and American sign language is almost identical.

Question 16

HR departments are often responsible for keeping managers informed about employee morale.

Question 17

When people engage in selective perception,they listen to the entire message.

Question 18

The Schramm model of communication takes the sender's attitudes and knowledge into account.

Question 19

Literal or near literal translations always work from one culture to another.

Question 20

The connotation of a word is its dictionary definition.

Question 21

The earliest forms of language probably included ________.

A) gestures only
B) sounds only
C) both gestures and sounds
D) written symbols

Question 22

Limbic resonance is conveyed almost exclusively by ________.

A) verbal communication
B) nonverbal communication
C) tone of voice
D) voice pacing

Question 23

You run the risk of losing face with which of these?

A) You forget the public image you have put forth.
B) Someone asks you to change who you are.
C) Someone asks you to do something that matches the image you have of yourself.
D) Someone asks you to do something that does not match the image you have of yourself.

Question 24

The denotation of a word ________.

A) includes feelings, associations, and judgments that accompany the word
B) is its dictionary definition
C) has the opposite meaning of the word
D) is a history of how the word originated

Question 25

Being able to accurately read nonverbal signals that people send increases your ability to ________.

A) empathize - a key component of emotional intelligence
B) sympathize - a key component of emotional intelligence
C) control your emotional intelligence - a key component of empathy
D) control your self-awareness - a key component of empathy

Question 26

In Wilbur's model,which of these quadrants are "facts only"?

A) Box 1 and Box 2
B) Box 2 and Box 3
C) Box 1 and Box 4
D) Box 3 and Box 4

Question 27

According to Annette Rink of Eaton Industries,leaders need to negotiate appropriate levels of closeness and distance with employees by understanding ________.

A) jargon
B) vision
C) boundaries
D) channels

Question 28

In Wilbur's model,which quadrant is reserved for an unbiased view of how a project affects only you?

A) Box 1
B) Box 2
C) Box 3
D) Box 4

Question 29

What is the key difference between American and British sign languages?

A) American sign language uses two hands. British sign language uses one hand.
B) American sign language uses one hand. British sign language uses two hands.
C) American sign language uses the left hand. British sign language uses the right hand.
D) American sign language uses the right hand. British sign language uses the left hand.

Question 30

The variety of speeds in speech is called ________.

A) intonation
B) pitch
C) variation
D) pacing

Question 31

In most cases,words ________.

A) are directly related to physical objects or real-world sounds
B) have no relationship to physical objects or real-world sounds
C) can express thoughts, but not feelings or ideas
D) in different languages are similar

Question 32

Human language is ________.

A) far more sophisticated than any animal communication system
B) no more sophisticated than any animal communication system
C) quite similar to most animal communication systems
D) far less sophisticated than most animal communication systems

Question 33

Words convey ________ of what people communicate to one another.

A) more than 90 percent
B) over 50 percent
C) about 50 percent
D) considerably less than 50 percent

Question 34

Which of the following is communicated by vocal intonation?

A) facial expressions
B) emotion
C) dialects
D) stereotyping

Question 35

To give emphasis to words a person may choose to ________.

A) speak faster
B) speak more slowly
C) increase filtering
D) decrease vocal intonation

Question 36

Speech that is delivered in a monotone often ________.

A) gives the speaker an air of authority
B) causes the audience to pay close attention
C) causes the audience to tune out
D) causes the audience to doubt the veracity of what is being said

Question 37

When you ask for help,you use negative politeness to show that ________.

A) your status is higher than the person you are asking
B) your status is lower than the person you are asking
C) you respect the other person's time and how busy he or she might be
D) you do not respect the other person's time and how busy he or she might be

Question 38

Body language includes which of the following?

A) body movements only
B) body movements, facial expressions, and eye contact
C) body movements, facial expressions, proximity to others, and eye contact
D) body movements, facial expressions, proximity to others, eye contact, and tone of voice

Question 39

Which of the following lists the four quadrant categories of Wilbur's model?

A) individual, collective, subjective, objective
B) upward, downward, subjective, objective
C) individual, collective, rich, poor
D) interior, exterior, filtered, unfiltered

Question 40

Your "face" is ________.

A) the total communication mode of what you want to say
B) the image you want to convey to the public
C) your private image you want to keep to yourself
D) a combination of your public and private image

Question 41

Most people speak at a rate of ________.

A) under 200 words per minute
B) over 200 words per minute
C) between 200 to 400 words per minute
D) between 500 to 800 words per minute

Question 42

Which of the following statements about e-mail in the workplace is NOT true?

A) People prefer shorter e-mails.
B) E-mail is a private channel.
C) Emotion can be hard to interpret in e-mail.
D) E-mail can lead to lazy communication practices.

Question 43

Effective communication ________.

A) uses a minimum of time, space, and effort
B) rapidly conveys information from sender to receiver
C) accurately conveys information from sender to receiver
D) rapidly conveys information from sender to receiver in an efficient manner

Question 44

Most people can understand language spoken at a words-per-minute rate that is ________ than people generally speak.

A) slightly higher
B) far higher
C) about equal to
D) far lower

Question 45

IBM's Second Life conference is an example of ________.

A) videoconferencing
B) downward communication
C) virtual social networking
D) hub-and-spoke networks

Question 46

Which models present communication as a linear process?

A) Shannon-Weaver and Berlo
B) Schramm and Taylor
C) Shannon-Weaver and Schramm
D) Schramm and Berlo

Question 47

Which form of communication is generally the leanest?

A) face-to-face
B) audio only
C) written
D) video

Question 48

Which of the following often links a socioeconomic group?

A) country
B) dialect
C) jargon
D) terminology

Question 49

Which of the following ranks communication channels from richest to leanest?

A) e-mails, telephone conversation, presentations, face-to-face
B) face-to-face, newsletter, presentations, e-mail
C) e-mail, telephone conversation, presentations, face-to-face
D) face-to-face, presentations, telephone conversation, e-mails

Question 50

The 26-year-old head of a small company selects no employees over the age of 35 for a task force on technology upgrades.This is an example of ________.

A) selective perception
B) racial profiling
C) negative politeness
D) stereotyping

Question 51

If you are sending a(n)________ message,try to use the ________ communication channel possible.

A) unambiguous, richest
B) ambiguous, leanest
C) ambiguous, richest
D) highly complex, leanest

Question 52

What is a key flaw in the Shannon-Weaver model of communication?

A) Information flows in one direction.
B) Feedback flows in one direction.
C) Information flows in two directions.
D) Feedback flows in two directions.

Question 53

When a listener focuses on only part of a message rather than the whole thing,he or she is engaging in ________.

A) selective perception
B) personal bias
C) prejudice
D) stereotyping

Question 54

Which of the following ranks communication channels from leanest to richest?

A) one-on-one meeting, group meeting, presentation, video presentation
B) video presentation, presentation, group meeting, one-on-one meeting
C) group meeting, presentation, one-on-one meeting, video presentation
D) video presentation, one-on-one meeting, presentation, group meeting

Question 55

A high-context culture has ________.

A) diverse history
B) porous boundaries
C) strong group identity
D) little group identity

Question 56

Which of the following is a benefit of videoconferencing?

A) It decreases selective perception.
B) It provides access to nonverbal behavior.
C) It is a lean communication channel.
D) It improves understanding of dialects.

Question 57

In communication models,who decodes the message?

A) the sender
B) the receiver
C) the medium
D) the channel

Question 58

In communication models,the feedback loop determines whether or not the complete message has been ________.

A) sent
B) received
C) received and fully understood
D) filtered through channels

Question 59

What improvement does Berlo's communication model have over earlier models?

A) Berlo's model includes one-way feedback; the other models do not.
B) Berlo's model includes two-way feedback; the other models do not.
C) Berlo's model considers environmental influences on communication.
D) Berlo's model considers such elements as the attitudes and culture of both the sender and the receiver.

Question 60

To present a ________ message,you should use a ________ communication channel.

A) complex, rich
B) complex, lean
C) filtered, rich
D) face-to-face, filtered

Question 61

After three successful rounds of internal testing,the CEO of A7 Energy issued a statement to the press that the company had discovered a method to power homes using only ambient air.What kind of communication was the CEO engaging in?

A) horizontal communication
B) formal communication
C) informal communication
D) casual communication

Question 62

Jae-Lynn is shift manager for a fast food restaurant.She usually speaks at a fairly rapid pace.Which of the following is NOT a reason for Jae-Lynn to slow down her speaking pace?

A) to make sure she is understood
B) to make sure she does not exceed the pace at which employees can understand spoken language
C) to give subordinates a chance to ask questions to ensure they understand
D) to emphasize the importance of what she is saying

Question 63

Olivia's team selected her to inform the CEO,Bonnie,that they lost a big advertising account.Bonnie was so upset that she threatened to fire Olivia.What practice was Bonnie engaging in?

A) filtering
B) shooting the messenger
C) selecting the message
D) selective miscommunication

Question 64

At lunch one day,a co-worker told Kyla that her communication style is traditionally female.This did not surprise Kyla because as a child she was warned not to sound ________.

A) unsure of herself
B) too sure of herself
C) hesitant
D) sympathetic

Question 65

Sanjay told his manager Keith about some affordable office space that is coming on the market.Keith then shared this information with the company's CEO.What kind of communication are both Sanjay and Keith engaging in?

A) upward communication
B) downward communication
C) horizontal communication
D) external communication

Question 66

Trayvon was asked by his boss Linda to gather sales data for the last quarter.Sales were down.Profits were up.When she saw the report,Linda said,"This is terrible!" What practice was Linda engaging in?

A) filtering
B) selective filtering
C) selective perception
D) filtering the perception

Question 67

The 80,000-gallon water tank at the canning plant is slowly crumbling with age,and putting the village below at risk of a flood.If experts determine the tank will burst in several days,what would be the best path for the plant's CEO to take in such a crisis?

A) remain calm, clear and coherent while communicating to residents
B) sound the plant alarms and tell residents to move immediately
C) demand that the tank manufacturer hold a press conference
D) send out a press release emphasizing the plant's economic benefits to the village

Question 68

A venture capital firm has heard good things about a small social media startup.One of the partners sets up a meeting with the company's founders to learn more about their strategic plan.What kind of communication is the partner engaging in?

A) internal communication
B) upward communication
C) downward communication
D) external communication

Question 69

Women tend to use communication to ________ while men use it to ________.

A) define status; forge relationships
B) forge relationships; define status
C) assert independence; define status
D) seek connections; forge relationships

Question 70

In a low-context situation,messages are understood by ________.

A) just about any listener
B) only the outsiders
C) only the insiders
D) only native speakers

Question 71

At a recent Open House,Janet heard several parents of her students say the school assigns too much homework.The next day,Janet passed the information along to the school principal.Which of the following describes the path of this communication?

A) external communication followed by upward communication
B) horizontal communication followed by upward communication
C) horizontal communication followed by external communication
D) upward communication followed by internal communication

Question 72

Eric has seen rumors on various social media sites that his small company is about to be sold to a multinational corporation.What was Eric using to get his information?

A) the grapevine
B) a hub-and-spoke network
C) a feedback loop
D) avatars

Question 73

In a(n)________,one person completely controls the flow of information to all people in the system.

A) wheel network
B) chain network
C) all-channel network
D) external network

Question 74

Alan,the CEO of Boot and Bag,has decided to issue a company-wide directive for all employees to focus on raising sales.What kind of communication is Alan engaging in?

A) upward communication
B) downward communication
C) horizontal communication
D) vertical communication

Question 75

George has always spoken in a fairly soft voice.Now that he has been named department head,George feels he should ________.

A) speak louder to sound more authoritative
B) speak louder to sound less authoritative
C) continue to speak softly because his status automatically has authority
D) increase his pacing to sound more authoritative

Question 76

Carmen's gift basket company has been struggling in the slow economy,so she decides to assess staff morale.What is the most effective way for her to accomplish this task?

A) issue a questionnaire
B) implement a Facebook page
C) do some "management by walking around"
D) enforce an all-channel communication network

Question 77

Rosa has recently assumed a management position in her company.A colleague advises her to be more aggressive and assertive in her speech.How is this style likely to be received by the employees in Rosa's group?

A) Males will approve; females will disapprove.
B) Females will approve; males will disapprove.
C) Both males and females will approve.
D) Both males and females will disapprove.

Question 78

After three quarters of dismal sales figures,Hector decides to focus on the company's expanding market share at the next quarterly meeting.What practice is Hector engaging in?

A) filtering
B) shooting the messenger
C) selecting the message
D) selective miscommunication

Question 79

When an employee tells a co-worker about a new computer program that will improve productivity,this is an example of ________ communication.

A) downward
B) upward
C) horizontal
D) diagonal

Question 80

Which of the following is NOT a category of Grice's four maxims for effective communication?

A) quantity
B) manner
C) equity
D) relevance